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Reviews of Homewood Suites by Hilton Cincinnati-Milford

3 out of 5
Homewood Suites by Hilton Cincinnati-Milford
600 Chamber Dr, Milford, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 569 reviews" "
Rating 8 - Good. 119 out of 569 reviews" "
Rating 6 - Okay. 31 out of 569 reviews" "
Rating 4 - Poor. 8 out of 569 reviews" "
Rating 2 - Terrible. 21 out of 569 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Donald

Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
The staff are always helpful and courteous!!
Stayed 2 nights in Mar 2024

8/10 Good

Kathy

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a night out close to home. Wow, we were so impressed with the quality of the room, amenities and pet allowance of the property. Breeakfast was okay, could have been more options. Pool was clean, fitness center is a bit small. The room was a spacious suite with a fantastically tall shower for my 6'3" husband and a super soft and cozy king bed. Doordash was perfect for a variety of great food options. We will definitely return for a stay-cation weekend
Stayed 1 night in Feb 2024

4/10 Poor

david

Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Teresa, Toledo

Travelled with family
Liked: Amenities
Starting to feel a little run down with wear showing on furniture. Hem ripped out of one of the sheer curtains. Bedding seems like whatever they could find. Water pooled on floor by toilet. Breakfast is wonderful to have something there but much more limited than on previous stays. Just not as good as previous stays.
Stayed 2 nights in Jan 2024
Response from Cyndie, GM on 17 Jan 2024
Hi Teresa,We are due for a soft good renovation this year so hopefully if all goes well, we will be getting new furniture. Breakfast is up to the standards that Hilton states we have to have, we get inspected by Hilton and will lose points if we are missing anything and if we have products out that we are not to have. Thank you for bringing the sheer issue to our attention, that will be a project to get accomplished to go room to room and check all the sheers to get a count so I can order new ones. Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Travelled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Comfortable Hotel!
Service was great. The desk clerk was very kind and helpful. She put us in a room set off from the others. It was quiet! The room was nice, but was not completely clean - some vacuuming and a dirty pillow case. Breakfast was more than adequate, and the staff was pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

david

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t get the room I booked and paid for
Stayed 1 night in Dec 2023

2/10 Terrible

Rosalyn

I did not attend. Expedia said they chsnged the dates the same day i booked but when i verified a few days later they had not and refused to change the dates so booked e another booking agent and lost the money i spent w Expedia
Stayed 1 night in Dec 2023

10/10 Excellent

Mamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Dec 2023

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second stay here and we love it. Everything is clean and staff are friendly. Conveniently located. Highly recommend.
Stayed 3 nights in Nov 2023

4/10 Poor

David

Disliked: Property conditions & facilities
It’s in the middle of an office park. Surprise parking charges added at end of stay!!! I mean…REALLY??! Junk fees. PATHETIC continental breakfast!! Absolutely PATHETIC!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Leland

Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Travelled with family
Convenience, Love the room space snd design
Stayed 1 night in Sep 2023

2/10 Terrible

Dacia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service
I stayed at this hotel for four nights. The kitchen was dirty with left over food. The bathroom had a dirty wash cloth hanging on the rod. The staff failed to bring fresh towels. During my stay I never had a good night sleep. The neighbor next to my room had their dog chained to the adjoining door. The mutt never took a break from barking. These inconsiderate patrons need to board their dogs when they go on vacation. Leave your dirty flea bag mutts at home. Nobody thinks it’s cute to hear a dog of any size barking 24/7.
Stayed 4 nights in Aug 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property and location
In town to meet up with friends we haven’t seen in a long time. Location of the property is close to several restaurants and Quaker Steak is next door which made it easy to connect. Keri at checkin was very helpful, room has a great layout. Wish we were in town for a longer stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Nancy, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to bike path, about 2 miles away and only 20-25 minutes to Great American ballpark. This was our second stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Santiago

Travelled with family
Disliked: Staff & service, amenities
Couldn't check in
Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 1 night in Jul 2023

10/10 Excellent

Peggy

Stayed 2 nights in Jul 2023

8/10 Good

Zachary

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Called for early check in at 11a they confirmed it didn’t get a room until 130p Anthony was rude at first but did was able to talk me down but still unacceptable how he acted
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Recommend this hotel. Nice facilities in a quiet area
Stayed 1 night in Jul 2023

2/10 Terrible

Megan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This was one of the grossest hotel rooms I have stayed in with my family. Honestly if there were other hotels near by with vacancies we would have left. I never complain to hotel staff about dirty hotel rooms but this was so bad I couldn’t let my 18 month old freely walk around. Almost all the furniture was broken, ripped, and stained. There were fresh wet and very sticky stains over the chairs. There was shampoo and toothpaste smeared all over the shower. The walls had dark hair and lint(?) stuck to them. The fan in the bedroom was so dirty that it looked like it was covered in black mold (I think it was just hair skin and dirt). After I made the mistake of using one of the chairs (which literally stuck to my butt) I decided to say something to the woman at the front desk. We paid just under $300- for the room. I’m not sure what I was anticipating would be done. Honestly I just wanted them to see the room themselves. She took a ton of pictures and told me she was very sorry and would get us a discount and that she couldn’t believe the room looked like this. When she left she said she would call our room in about 30 minutes after she spoke to management. Unfortunately she never called us and nothing was done. I don’t recommend staying here… and definitely will avoid all Homewood Suites in the future.
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest, most helpful staff ever!
Stayed 10 nights in May 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, near home in Lombard, IL Easy access.
Stayed 1 night in May 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and friendly staff
Stayed 1 night in May 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the property was very quiet but really close to a lot.
Stayed 1 night in Apr 2023
Response from Cyndie on 27 Apr 2023
Thank you for the review, I'm happy to hear that you enjoyed your time with us and we look forward to your next visit.

10/10 Excellent

Memed casmedi

Stayed 1 night in Apr 2023

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The place was clean. But the place is somewhat old and we heard the person above us walking all the time including when they when they came back atone thirtyam
Stayed 2 nights in Mar 2023
Response from cyndie on 27 Apr 2023
Thank you for the review.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Staff is very friendly and helpful. Wonderful amenities. Location is close to many restaurants and shopping. Will stay again!
Stayed 3 nights in Mar 2023
Response from cyndie on 27 Apr 2023
Thank you for your review and staying with us. I'm happy to hear that you enjoyed your stay with us, we look forward to your next visit with us.

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2023

10/10 Excellent

Amber, Weiser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice, spacious room. Comfortable bed. Good breakfast

8/10 Good

Shayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly. Great price for the cleanliness and amenities.
Stayed 1 night in Jan 2023

6/10 Okay

Alisa

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Pool "temporarily" closed- bummer! :(
We booked this room to celebrate my child's birthday so the group could all swim. We even called the day before to ensure the pool was open. The front desk confirmed the pool was open until 11pm. We rushed to get back from dinner so the kids could swim. It was 7:30pm -- and the pool was CLOSED! The front desk said the snow storm caused a problem with the pipes (?)...looking through the window the pool was full, looked fine, but locked up! The kids were very, very disappointed and we were told it would be open at 8am. After breakfast the pool was NOT OPEN. Frustrating. I spoke with the manager, Dennis. He said the chlorine level was "off." I asked if the pool had been shocked. He said yes but needed to be treated again and would open late afternoon. I explained that we came here to swim for a birthday celebration. I asked could we have a late check out so the kids could get a little swim in? He agreed. The maintenance man, Barry, "fixed" the pool and the kids had a swim!! We were grateful. Thank you for a comfortable, fun stay. Christina, who set up and cleaned our room after check in, left a very sweet, thoughtful note wishing my child a "Happy birthday!" So sweet. The hotel is older and had some service hiccups but we were impressed and touched by the kindness, efforts, and big hearts of the friendly staff. Thank you, Trevor, Christina, Dennis and Barry!! You are the best!!
Stayed 1 night in Dec 2022

10/10 Excellent

Cythia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really to add.
Stayed 1 night in Dec 2022

10/10 Excellent

Teresa, Toledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at homewood frequently when we visit our daughter & her family in terrace park. The hotel is clean, the room is spacious & breakfast is perfect!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay, breakfast was just okay. Quite overall but you can hear footsteps above you. If you need to walk no sidewalks to get to other businesses around you.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service
Very consistent with other pleasant stays at other properties

8/10 Good

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Possibly the best room I've stayed in so far, very comfortable. Hotel is surrounded by restaurants and shops but the complementary breakfast is pretty good also. Hotel is understaffed which leads to my only complaint; housekeeping service was essentially non-existent. We were told we had to order it a day ahead of time and even when we did, nothing was ever done.

10/10 Excellent

kenneth, West Bend

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and very helpful.
Stayed 1 night in Oct 2022
Response from Karen Cyphers on 21 Oct 2022
Thank you for your feedback and glad to hear you enjoyed your stay.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

tamala

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2022