Ratings based on 390 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Reston Va

Great hotel close to everything

Posted 18-May-2015
We were welcomed by friendly and professional staff who helped us a great deal in our first time to Milan - great directions and recommendations, as well as advanced help in getting us signed up for a local tour (emails from us received prompt attention and responses). Great restaurant recommendations!
4 out of 5
Recommended
for Families
by A verified travellerfrom Estonia

excellent location

Posted 06-May-2015
Number big, light, but is required repair. The polite personnel, all were very kind and tried to help. We not really liked system a breakfast in number without alternative. But it is only our habit, it not minus. Generally good hotel with the wonderful location, the price corresponds
Comment from Hotel Management
11-May-2015 by The Hotel Manager, Hotel Management
Dear Svetlana, thank you so much for choosing our Maison for your stay in Milan and for sharing your comment with us. We are glad to know you spent a nice stay with us, thanks to the careful and helpful attitude of all the Staff: our main aim is taking care of our guests. We look forward ti welcome you again for a new holiday in Milan Warm regards, The Management
3 out of 5
Recommended
for Everyone
by A verified traveller

立地は良いが…

Posted 02-May-2015
立地は確かに良いですが、ウナメゾンに泊まる前にエクセルシオールガリア(5つ★)に3泊したので、あらゆる面で見劣りしました。 エントランス、フロントが安宿風で、一泊4万以上は割高だと思いました。
3 out of 5
by A verified traveller

ルーフトップ

Posted 23-Apr-2015
◎最上階の部屋は、三方向採光の明るい部屋だった。 ×シャワー室が狭く、使いにくい。 ×たまたまルーフトップだったが、行くまでのプライベートエレベーターが動かなくなり、またエレベーターに二度乗らなくては行けないため、扱いがめんどくさかった。 ◎スタッフは皆とても明るく優しい。 ◎ウェルカムドリンクに、フルーツも嬉しかった。
5 out of 5
Recommended
for Everyone
by A verified traveller

goede ligging, bijzonder aardig personeel

Posted 21-Apr-2015
Pros: de ligging en het interieur
Location: schuin tegenover de Duomo, perfecte ligging in het centrum van Milaan
het is een compact hotel met fraaie kamers en vriendelijk personeel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Great Location, Central Milan

Posted 20-Apr-2015
Pros: The location and the staff were great. We had the pleasure to meet Kenneth, one of the staff members who helped us each day.
Cons: N/A
Location: Good local Milanese restaurants, Shopping was OK if you like the big name expensive shops.
quick check in, offered drinks upon arrival. Hotel very centrally located. Public transportation is easy if needed. We walked a lot to all area's of Milan and felt very safe. The staff was excellent, especially Kenneth who actually walked us out the door and down the street to show us where we should go and the right direction. Always attentive and smiling. All dinner recommendations were local food and not tourist spots.
Comment from Hotel Management
06-May-2015 by the Hotel Manager , Hotel Management
Dear Mark and Shari, thank you for your nice comment published after your recent visit to our Maison. We could not be happier learning that you fully appreciated our location, our service and, in particular, our warm welcome upon arrival! We would like to thank you for the great words deserved for Kenneth and for our staff, it is very rewarding to receive reviews like this! Thank you again and we do hope to welcome you back soon. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2015
Pros: 立地が最高。トラム停留所15秒、タクシー乗り場、地下鉄30秒、ドゥオーモ1分。
Cons: (女性向けの)アメニティ。シャンプーは欧州によくあるボディソープ兼用が標準だった。
Location: ドゥオーモ、スカラ座、サンタ・マリア・デル・グラツィエ教会、モンテ・ナポレオーネ通り、ヴィットリオ・エマヌエーレ二世通。
夫婦で利用。小規模でコンパクトながら過不足ない設備。部屋は白を基調として広くはないが機能的で清潔。WIFI完備、接続状態は良好。複数機器の接続も依頼すれば可能。スタッフも親切。エアコンがオートで暖房機能もあり、使い勝手がよい。にぎやかな地域だが通りに面した窓が二重窓で騒音は気にならず。朝食はルームサービスが基本なよう。 ロックは非接触型カードキーだったが、チェックイン時に渡されたKEYの1枚に、違う部屋の番号が登録されていた。これにはおどろいた。カードキー作動せずチェックしてもらい発覚。スタッフが「なんでだ?」と驚いていたが、こっちがききたい。まあ、ご愛嬌というところ。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom warwick, England

Parfait, deux minutes du cathedrale

Posted 03-Apr-2015
Les gens qui travaillent la sont sans pareil. Chambres excellentes. Nous aimons beaucoup l'hotel et nous allons visiter encore cette annee-ci.
3 out of 5
by A verified traveller

great location crappy services

Posted 01-Apr-2015
While the location is wonderful, the attention to detail is weak. The sheets and pillowcases, though cotton, were scratchy... our room was right by construction which they CLEARLY knew about because when we complained about being woken at 7:30 am they said, yes we have called the police several times. There is no real common area... the staff are nice but clueless... It looks good but that is all surface. The best thing going for it is its location.
Comment from Hotel Management
17-Apr-2015 by General Manager , Hotel Management
Dear Guest, thank you for giving us your feedback about your stay at our UNA Maison. Guests' suggestions and impressions are always taken into high consideration because it is only through your point of view that we can improve our service. I was sorry to read that there were some aspects of your stay that were not of your satisfaction and, most of all, that you has been disturbed from the noise coming from a next building: unfortunately sometimes there are some situations out of our control. We really love having you again as our guest in order to leave next time with a feeling of true satisfaction. Kind Regards, The Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

great hotel, great location

Posted 30-Mar-2015
it is right next to the Duomo. We got an upgrade to a larger room so that was another bonus. Very friendly staff. Would definitely stay here again.
Comment from Hotel Management
17-Apr-2015 by the Hotel Manager , Hotel Management
Dear Babar, thank you for your wonderful review! We are really happy to know that UNA Maison was an good choice for your stay in Milan!. It will certainly be a pleasure to host you again. With our warmest regards, The Management