Location, location, location Posted 27-Feb-2015
If it wasn't for the friendly staff and great location, I might have rated this hotel lower. Boutique hotels are always a hit and miss; when it's a hit, it's great, but when a miss...well, I can't blame the staff. They really tried. They put me up on the add-on 7th floor with a tiny shower and windows that overlooked ugly roof tops and antennas (if I stood on the ledge on my tippy toes). After much debate, they finally put me into another room...a junior suite with no windows to look out from (unless I climbed on the desk) and a slanted roof. They tried to charge me extra for the room but finally gave in after I balked. Oh, and I found a complete guest list (with room number, number of occupants and payment method) in the hallway. A very big concern, considering the confidential info. I promptly complained but their only comment was to ask me why I took the list?! (Of course I wasn't going to leave it there, I wanted to bring it down to the front desk,but ran into the housekeeper who "accidentally" left it in the hallway.). I don't think I will stay here again....
Comment from Hotel Management
12-Mar-2015 by the Management, Hotel Management
Dear Madam, thanks for reviewing our Hotel and for praising our staff and location. Weâre very sorry that you didnât like the formerly assigned room, which was a panoramic one, corresponding to the reserved category. We did our best to change your room as you asked for it, unfortunately, being quite late, six hours after your check-in, and being almost fully booked, we didnât have a big choice to propose. We hope that you appreciated our effort in giving you two categories higher free upgrade. The Guests list was an internal document and we thank you for the kind idea to bring it back to the Reception, it was belonging to the housekeeper who was working in the room by yours so she was quite concerned not finding it any more. I really hope to have the chance to welcome you again in the next future for a perfect stay! Yours sincerely, the Management