Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Location, location, location

Posted 27-Feb-2015
Pros: Location and staff.
Cons: Run by junior staff. Rooms were mehhhh...even the junior suite.
Location: Walking distance to most sights, great shopping, nearly at footsteps of duomo.
If it wasn't for the friendly staff and great location, I might have rated this hotel lower. Boutique hotels are always a hit and miss; when it's a hit, it's great, but when a miss...well, I can't blame the staff. They really tried. They put me up on the add-on 7th floor with a tiny shower and windows that overlooked ugly roof tops and antennas (if I stood on the ledge on my tippy toes). After much debate, they finally put me into another room...a junior suite with no windows to look out from (unless I climbed on the desk) and a slanted roof. They tried to charge me extra for the room but finally gave in after I balked. Oh, and I found a complete guest list (with room number, number of occupants and payment method) in the hallway. A very big concern, considering the confidential info. I promptly complained but their only comment was to ask me why I took the list?! (Of course I wasn't going to leave it there, I wanted to bring it down to the front desk,but ran into the housekeeper who "accidentally" left it in the hallway.). I don't think I will stay here again....
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami, Fl.

Great Location for Sightseeing

Posted 23-Feb-2015
This hotel is located across the street from the Duomo. Near high end shopping, metro, restaurants, etc. Not close to night life. the hotel does not have a Lobby to hang out in. No bar or restaurant. Staff is helpful, and the room is clean and laid out well. .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom palo alto, california

Best **** hotel in Milan

Posted 18-Jan-2015
Best service and staff. Well located, very clean, pleasant, and accommodating.
Comment from Hotel Management
20-Jan-2015 by the Hotel Manager, Hotel Management
Dear Tony, we thank you for your faboulous review on Expedia.com. We could not be happier to know that you regard our Maison as the best hotel in Milan! We thank you especially for mentioning the helpfulness of our team. Me and the staff are looking forward to welcoming you again for your next visit. Warm Regards The Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2015
excellent staff and location. It is a small btu extremely well managed hotel in the center of Milan.
Comment from Hotel Management
19-Jan-2015 by the Hotel Manager, Hotel Management
Dear Guest, first of all let us thank you for sharing your amazing review of your last stay at UNA Maison. We are glad to know that our Hotel has been up to your expectations and that you spent a pleasant holiday with us. We are looking forward to welcoming you in the near future. Best Regards, The Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Fantastic hotel with a great location

Posted 02-Jan-2015
We thought the location was amazing as we arrived but this was matched in equal measures with the attentive welcome we received. The hotel is right next to the Piazza Duomo which is special enough, but the staff and service we received surpassed even this. A boutique hotel where sevice is clearly paramount to the staff who made us feel that nothing would be too much to ask of them. We will definitely return.
Comment from Hotel Management
13-Jan-2015 by the Hotel Manager, Hotel Management
Dear Guest, it is very satisfying to read that you enjoyed your stay here at UNA Maison.I like the fact that you have enjoyed the service offered by the hotel but even more the welcome received from the staff! We are looking forward to welcome you again in the future. With kind and warm regards, the Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Fantastic location and amazing hotel

Posted 21-Dec-2014
I was in Milan on business and this is a very comfortable boutique hotel.
Comment from Hotel Management
22-Dec-2014 by the Hotel Manager, Hotel Management
Dear Kato, thank you for sharing with us your extremely positive comment!. We really hope to have the pleasure of welcoming you back soon in our Maison.With warmest regards, the Management.
4 out of 5
Recommended
for Couples
by A verified traveller

立地の大変いいホテル

Posted 07-Dec-2014
Pros: ドォーモ、百貨店等すぐそばで、百貨店で買った商品をホテルに置いてすぐに買い物に戻れます。
Cons: Wi-Fiと朝食、ミニバーが有料である事。(ウナホテルローマは無料でした) 入り口があまりに分かりにくい。
Location: ドォーモ
綺麗なホテルで必要なものは揃っています。 スタッフもフレンドリーで親切です。 ホテルの入り口が分かりにくいのだけは注意が必要です。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom dxb

Excellent location stuff and rooms

Posted 05-Dec-2014
Excellent location stuff and rooms Everyone should book this hotel
Comment from Hotel Management
20-Dec-2014 by the Hotel Manager, Hotel Management
Dear Guest, It is with immense gratitude that I read your review and I am glad that you enjoyed your stay with us. Many thanks also for recommending our hotel to other travelers! We really hope to welcome you again soon. Warm Regards, The hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 東京都

立地条件は最高だと思います

Posted 05-Dec-2014
Pros: 何といっても立地と部屋の広さでしょうか。
地下鉄ドゥオーモ駅出口目の前の立地で、買い物・観光共に非常に便利な立地です。 付近は夜まで大変賑やかなので、治安的に女性の方にもお勧めです。 ただ、トラム(路面電車)がすぐ前の道に走っているので、部屋によっては振動や音が気になるかもしれません。私はあまり気になりませんでしたが。 部屋は白が基調で清潔感のある部屋でした。天井に少し汚れが残っていたので1点減点しています。 BOSEのi-podスピーカーも無料で貸してもらいました。(接続部が旧式だったので結局使えませんでしたが・・・。) なお、チェックアウト日のフライトが早かったので、朝食は食べていません。
5 out of 5
Recommended
for Families
by A verified traveller

Posted 25-Nov-2014 on Hotels.com
Comment from Hotel Management
21-Feb-2015 by the Management, Hotel Management
Dear Guest, thank you for giving us the maximum score on Hotels.com! We really hope to welcoming you back in the near future. Best Regards, The Manager.