Exterior

Reviews of UNAHOTELS Cusani Milano

4 out of 5
UNAHOTELS Cusani Milano
Via Cusani 13, Milan, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1007 reviews" "
Rating 8 - Good. 291 out of 1007 reviews" "
Rating 6 - Okay. 83 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha, North Bergen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

2/10 Terrible

Imad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth staying in it. Bad staff manners. You cannot watch Netflix. They won’t let you!

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right in the centre, so extremely convenient. Nice room, friendly staff.
Stayed 2 nights in Mar 2024
Response from UNAHOTELS Cusani Milano on 17 Mar 2024
Dear Ivan,Thank you very much for taking the time to leave your kind feedback following your recent stay at UNAHOTELS Cusani Milano.We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future.Kind regards,Ernesto Noschese GM

10/10 Excellent

Marisella, Beirut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During multiple stays at this hotel, I have consistently chosen to return. The excellent location, attentive staff, and overall property make it a highly recommended choice for anyone.
Stayed 5 nights in Feb 2024
Response from cusani on 18 Feb 2024
Dear Marisella,Thank you for the time you dedicated in writing a comment regarding your recent stay at Una Hotel CusaniIt is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you would expect from a City Centre hotel. Very accommodating staff and breakfast is excellent.
Stayed 2 nights in Feb 2024
Response from cusani on 14 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto NoscheseGM

10/10 Excellent

marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CUSANI on 18 Feb 2024
Gentile Marina,È un piacere sapere di avere clienti affezionati come lei che, oltre a dimostrarci il suo apprezzamento confermandoci la sua fiducia, spende anche qualche minuto del suo tempo per lasciare questa bellissima recensione. Le sue parole dedicate allo Staff sono per noi motivo di orgoglio e motivazione per continuare a svolgere il nostro lavoro con l’entusiasmo e la dedizione che accomuna tutto il TeamSiamo sempre felici quando la nostra passione per il servizio arriva ai nostri clienti.CordialmenteErnesto NoscheseGM

4/10 Poor

Gaetana

Stayed 1 night in Dec 2023
Response from CUSANI on 10 Jan 2024
Gentile Cliente,La ringraziamo per aver condiviso con noi la sua esperienza presso UNAHOTELS Cusani.Ci dispiace leggere che il suo soggiorno non sia stato all'altezza delle sue aspettative in quanto ci impegniamo quotidianamente ad offrire ai nostri ospiti un elevato livello di ospitalità.Per questo motivo ci auguriamo che vorrà darci nuovamente la possibilità di riaccoglierla presso la nostra struttura e di recuperare la sua fiducia nei nostri servizi.Cordialmente,Ernesto Noschese GM

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CUSANI on 18 Feb 2024
Dear Richard, Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not satisfied with your stay at UNA Hotel Cusani: we constantly work to make our clients feel welcome and to meet their expectations, please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back at UNA Hotel Cusani and we thank you for your valued patronage. Regards,Ernesto NoscheseGM

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cusani on 10 Jan 2024
Dear Guest,We appreciate your positive comments about your recent stay at Una Hotel Cusani and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasionBest regards,Ernesto Noschese GM

4/10 Poor

Connal

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from CUSANI on 11 Jan 2024
Dear Guest Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not satisfied with your stay at UNA Hotel Cusani: we constantly work to make our clients feel welcome and to meet their expectations, please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back at UNA Hotel Cusani and we thank you for your valued patronage. Regards,Ernesto NoscheseGM

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from UNAHOTELS Cusani on 9 Nov 2023
Dear Guest, Thank you for rating our Hotel following your recent visit in Milan, we are glad to acknowledge that you have enjoyed your stay with us and look forward to welcoming you back soon. Best Regards, Ernesto Noschese GM

2/10 Terrible

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the room size was very small. The top floor has a 90 degree wall/ceiling where you cannot even walkaround the Bed. Its like an attic in a house where you put your children. The towel heater don't work, the heating system don't work, we were freezing up there, the hair dryer was broker, no exhaust fan in the bathroom, they need to update the rooms. No view, since the 90 degree wall/ceiling they put in skylights, we were looking at the A in UNA . do disappointing since we stayed in other UNAS in italy. We also paid over $300 per night and it was 3 nights of disappointment.
Stayed 3 nights in Oct 2023
Response from UNAHOTELS Cusani on 31 Oct 2023
Dear Guest, Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not fully satisfied with your stay because we constantly work to make our clients feel welcome and towards meeting their expectations hence we regret not having succeeded at this time.Please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back.Regards,Ernesto NoscheseGM

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. A bit on the older side but well maintained.
Stayed 3 nights in Oct 2023
Response from UNAHOTELS Cusani on 2 Nov 2023
Dear Guest,Thank you for taking the time to leave a review after your most recent stay with us, its always a pleasure to hear from our guests once they have left the hotel.We are all looking forward to hosting you again, sometime in the not to distant future.Sincerely,Ernesto NoscheseGM

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from UNAHOTELS Cusani on 26 Oct 2023
Dear Guest,Thank you for rating our Hotel following your recent visit in Milan, we are glad to acknowledge that you have enjoyed your stay with us and look forward to welcoming you back soon.Best Regards,Ernesto NoscheseGM

6/10 Okay

Christina

Stayed 1 night in Oct 2023
Response from UNAHOTELS Cusani on 26 Oct 2023
Dear Guest,Thank you for rating our Hotel following your recent visit in Milan, we look forward to welcoming you back soon.Best Regards,Ernesto NoscheseGM

8/10 Good

pei

Stayed 3 nights in Oct 2023

10/10 Excellent

Michael R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Milan visit
Staff was superb, had good restaurant recommendations that weren’t touristy, was tolerant of our lack of Italian, and very courteous. Plus the location was ideal for everything.
Stayed 3 nights in Oct 2023
Response from UNAHOTELS Cusani on 23 Oct 2023
Dear Guest, Thank you for taking the time to share your impressions with regard to your recent stay at UNAHOTELS Cusani.We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,Ernesto NoscheseGM

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel. Good breakfast with lots of variety of foods. Nice staff.
Stayed 3 nights in Oct 2023
Response from UNAHOTELS Cusani on 20 Oct 2023
Dear Guest,So delighted to read that we exceeded your expectations, during your recent stay with us at UNAHOTELS Cusani.We are very happy to read that you enjoyed our location, breakfast and staff, your comments will be definitely shared with the Team!Hope to have the pleasure to welcome you back very soon.Sincerely,Ernesto Noschese GM

10/10 Excellent

Briseida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding as always
I used to visit Milan frequently and always stay in this hotel because of its location, the comfort and the service. I hadn’t visited Milan in the past 8 years and decided to stay at the same place. I was very happy that everything was at the same high standard.
Stayed 1 night in Oct 2023
Response from UNAHOTELS Cusani on 20 Oct 2023
Dear Guest,We appreciate your positive comments about your recent stay at UNAHOTELS Cusani and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service. Thank you for coming back and for being a loyal client! We hope we will have the pleasure of welcoming you back on some future occasion.Best regards,Ernesto Noschese GM

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023
Response from UNAHOTELS Cusani on 17 Oct 2023
Dear Guest, Thank you for taking the time to share your impressions with regard to your recent stay at UNAHOTELS Cusani. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our location.We look forward to the pleasure of welcoming you again back in the near future. Sincerely,Ernesto NoscheseGM

10/10 Excellent

Thomas, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from UNAHOTELS Cusani on 17 Oct 2023
Dear Thomas, thank you for taking the time to share your impressions with regard to your recent stay at UNAHOTELS Cusani. We look forward to the pleasure of welcoming you again back in the near future. Sincerely,Ernesto NoscheseGM

8/10 Good

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ernesto Noschese GM on 7 Oct 2023
Dear Mr Saeed,Thank you very much for taking the time to leave your kind feedback following your recent stay at UNAHOTELS Cusani Milano. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ernesto Noschese GM

6/10 Okay

Mariano

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel was ok. I asked for a change of room as I was sent to a very dark room with almost no natural light. Staff was very very kind. The cleaning could have been better. The location 5 stars!
Stayed 5 nights in Sep 2023
Response from CUSANI on 7 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM

6/10 Okay

Dafna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be better
When we came to the hotel we were told that they don’t have a room for us even that we have a reservation. They sent us to another hotel far away from the hotel we made reservation! We messed a very important meating because it was far away ! The room was small and not the the qulety we ordered . We had to pay as the order from the one we made !! A shame
Stayed 3 nights in Sep 2023
Response from UNAHOTELS Cusani on 11 Oct 2023
Dear Guest,At UNA Hotel Cusani we pride ourselves on a high level of service and care shown towards our guests; however, it would appear that on this occasion we let ourselves down. We are not proud when we fail to delight our guests. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time. We are very sorry for the inconvenience, we always assist our guest and we hope you appreciated.Best regards,Ernesto NoscheseGM

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a modern property with nice rooms and helpful staff. It is in a good location, close the the castle, good shopping and good restaurants.This is preferable to the Duomo area, which is overcrowded and not as nice.
Stayed 2 nights in Sep 2023
Response from Ernesto Noschese GM on 23 Sept 2023
Dear Michael,Dear Michael, We appreciate your positive comments about your recent stay at UNAHOTELS Cusani Milano.and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasion.Best regards,Ernesto NoscheseGM

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ernesto Noschese GM on 23 Sept 2023
Dear Nancy,We appreciate your positive comments about your recent stay at UNAHOTELS Cusani Milano.and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasion.Best regards,Ernesto NoscheseGM

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful. Let me check in early without any prior arrangement, loaned me an umbrella when I asked where I could buy one. Rooms were very classic art deco style. Right near a metro and the castle. Would definitely stay there again.
Stayed 2 nights in Sep 2023
Response from Ernesto Noschese GM on 23 Sept 2023
Dear David, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAHOTELS Cusani Milano.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM

10/10 Excellent

karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Ernesto Noschese GM on 23 Sept 2023
Dear karen,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAHOTELS Cusani Milano.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM

8/10 Good

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good stay. Hotel was not as updated or as nice as I expected by the price and pictures.
Response from cusani on 15 Sept 2023
Dear Madison,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM

6/10 Okay

Jasmina, Toronto

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Do not try to park at the hotel’s underground garage. It is packed with huge cars that do not fit into small parking spots and the manouvering space is so small that there is a huge chance you will scratch your rent-a-car ( and pay hefty fees for having done so). On top of that, the hotel is located in Milan’s restricted area C where non EV cars have to pay a fee of 5 Euros per day for entering this restricted zone. The hotel itself is clean and the dinner we had at the hotel’s restaurant was quite good.
Stayed 4 nights in Sep 2023
Response from Ernesto Noschese GM on 11 Sept 2023
Dear Guest Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not satisfied with your stay at UNAHOTELS Cusani Milano.we constantly work to make our clients feel welcome and to meet their expectations, please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back at UNAHOTELS Cusani Milano.and we thank you for your valued patronage. Regards,Ernesto NoscheseGM

2/10 Terrible

Nicole

Stayed 4 nights in Aug 2023

10/10 Excellent

Mary-Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Delicious breakfast each day. Within walking distance of all major tourist sights. Very pleasant and helpful staff.
Stayed 3 nights in Aug 2023
Response from Ernesto Noschese GM on 11 Sept 2023
Dear Guest,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAHOTELS Cusani Milano.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM

10/10 Excellent

Dafydd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in very good location
Good safe location, right next to the Castello and metro, and a pleasant 10 min stroll past bars and shops to the Duomo and central area. Very comfortable hotel and room. Make sure you don't miss out on the excellent breakfast.
Stayed 4 nights in Aug 2023
Response from Ernesto Noschese GM on 11 Sept 2023
Dear Guest,We appreciate your positive comments about your recent stay at UNAHOTELS Cusani Milano.and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasion.Best regards,Ernesto NoscheseGM

10/10 Excellent

Tracey, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, excellent location!
Stayed 2 nights in Aug 2023
Response from Ernesto Noschese GM on 11 Sept 2023
Dear Guest, thank you for taking the time to share your impressions with regard to your recent stay at UNAHOTELS Cusani Milano. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. SincerelyErnesto NoscheseGM

10/10 Excellent

Yvonne

Stayed 1 night in Aug 2023
Response from Ernesto Noschese GM on 11 Sept 2023
Dear Guest,Thank you very much for taking the time to leave your kind feedback following your recent stay at UNAHOTELS Cusani MilanoYours sincerely,Ernesto NoscheseGM

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a very convenient location.
Stayed 3 nights in Aug 2023
Response from Ernesto Noschese GM on 11 Sept 2023
Dear Guest,Thank you for choosing to stay at UNAHOTELS Cusani Milano.and for sharing your recent experience with us.Looking forward to welcoming you back at your next visit in Milano.Sincerely,Ernesto NoscheseGM

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service
Disrespectful and condescending staff
This is the second time I've stayed at this hotel site and I was tested as though I were a lower class citizen. The staff was rude, condescending and had a racist tone to the reactions they had toward my partner. This did not just happen to me, but other clients checking into and out of the hotel. This location needs a staff overhaul. I do not appreciate being looked down on or spoken poorly to. I'm a disgusted by UNAHotel Cusani Milano.
Stayed 3 nights in Aug 2023
Response from Ernesto Noschese - GM on 27 Sept 2023
Dear Michael,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAHOTELS Cusani Milano.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM

8/10 Good

David, Tel Aviv

Liked: Cleanliness, staff & service
The hotel is a bit old and a refurbishment is needed, but it’s clean and quiet. The location is excellent. We did all the sightseeing and shopping by foot
Stayed 2 nights in Jul 2023
Response from CUSANI on 7 Aug 2023
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM

8/10 Good

David, Tel Aviv

Stayed 2 nights in Jul 2023
Response from Ernesto Noschese GM on 23 Sept 2023
Dear David,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAHOTELS Cusani Milano.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM

8/10 Good

James, Orlando

Travelled with group
Liked: Cleanliness
Excellant Location! I do not think I received the upgraded room I payed for...:-(
Stayed 2 nights in Jul 2023
Response from CUSANI on 27 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM

10/10 Excellent

Vladimir, Fair Lawn

Stayed 3 nights in Jul 2023

10/10 Excellent

amy

Travelled with family
Great place to stay in Milan…..perfect location
Stayed 1 night in Jul 2023
Response from cusani on 19 Jul 2023
Dear Amy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ernesto Noschese GM

8/10 Good

Timothy John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing is its convenient for me.
Stayed 2 nights in Jul 2023
Response from cusani on 19 Jul 2023
Dear Timothy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ernesto Noschese GM

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ernesto Noschese - GM on 21 Jul 2023
Dear Ray,Thank you for choosing to stay at UNAHOTELS Cusani Milano.and for sharing your recent experience with us.It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the TeamThank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments.Looking forward to welcoming you back at your next visit in Milano.Sincerely,

6/10 Okay

ILANA

Stayed 6 nights in Jul 2023
Response from Ernesto Noschese (General Managel) on 7 Aug 2023
Dear IlanaThank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not satisfied with your stay at UNA Hotel Cusani: we constantly work to make our clients feel welcome and to meet their expectations, please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back at UNA Hotel Cusani and we thank you for your valued patronage. Regards,

10/10 Excellent

Cristina

Stayed 4 nights in Jul 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay at the Hotel!
Stayed 2 nights in Jun 2023
Response from CUSANI on 5 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM

10/10 Excellent

JOSUE, Springfield Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Quality. Nice Staff.
Stayed 2 nights in Jun 2023
Response from CUSANI on 5 Jul 2023
Dear Josue,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM

8/10 Good

michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ernesto Noschese - GM on 5 Jul 2023
Dear Micheal,Thank you very much for taking the time to leave your kind feedback following your recent stay at UNAHOTELS Cusani Milano.We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future.Kind regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for us to walk around and visitor center where our tours with Viator started. Several dining option and sights close by.
Stayed 5 nights in Jun 2023
Response from CUSANI on 5 Jul 2023
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese GM