Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boca Raton, FL

Nice hotel, close to Santa Maria della Gracia

Posted 15-Mar-2015
I had a fantastic time in Milan, i received an upgrade when i checked in and the staff was super nice. They gave me useful information, always willing to assist. The breakfast buffet is delicious, food quality food. This hotel is close to Brera and walking distance to La Scala, Duomo and shopping streets. I highly recommend UNA, my room was spacious, had a nice view, very clean and confortable.
Comment from Hotel Management
26-Mar-2015 by the hotel Manager , Hotel Management
Dear Guest, many thanks for the time you dedicated in writing a comment on Expedia regarding your recent stay at our UNA Cusani. It is always extremely rewarding to receive such positive comments from our guests as they enable us to always ameliorate our standards and we are pleased to know that we were able to meet your expectations. We are looking forward to welcoming you again, hopefully in a not distant future. Yours Sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Hôtel plein centre, très agréable

Posted 10-Mar-2015
Pros: Le personnel, la situation géographique, la décoration
Cons: Insonorisation des chambres donnant sur la via CUSANI
Très bien, nous avons passé un très agréable week-end.
5 out of 5
Recommended
for Everyone
by A verified traveller

Central location and comfortable room

Posted 03-Mar-2015
Pros: The room
Cons: The price
Location: Very central, walk to Duomo and opposite Castello Sforzesco. Next to Via Dante a pedestrianised shopping street.
Top floor room was quiet, spacious and well appointed. The bed was large and extremely comfortable. Bathroom was small but perfectly formed. A bit overpriced but then most hotels in Milan are.
Comment from Hotel Management
26-Mar-2015 by the Hotel Manager , Hotel Management
Dear Guest, thank you for sharing with us your opinion about your last stay in our hotel. We are glad that you enjoyed your stay with us and appreciated our location and our spacious rooms. We really hope to have the possibility to welcome you again at UNA Hotel Cusani! Kind Regards, The Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Great option in central Milan

Posted 28-Jan-2015
Pros: Jr suite was modern and spacious. Comfortabe bed. Appreciate the free wifi and minibar.
Cons: Lobby looks a little dated, could use a reno.
Friendly staff, modern rooms, good location. Front desk very accomodating.
Comment from Hotel Management
12-Mar-2015 by The Hotel Manager, Hotel Management
Dear Kevin, we thank you for sharing your nice review about the stay with us. We are happy to learn that you appreciated our rooms and our location. We thank you especially for mentioning the helpfulness of our team. Me and the staff are looking forward to welcoming you again next time! Warm Regards The Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Midlands, UK

City Hotel central and comfortable

Posted 11-Jan-2015
Pros: I liked the slightly Art Deco decor. Quite opulent rooms, spacious. Staff generally helpful and friendly.
Cons: Communications were not the best and we were left waiting a few times without knowing what was happening.
Location: Milan is quite big but this hotel is quite well placed for sights. We managed to walk to the station with our luggage to get the Malpensa Express.
We liked the hotel location and appearance. The staff were quite friendly and helpful but we were with friends who had water dripping out of their aircon and so asked for a different room. The staff seemed very put out about that but they allocated another room and that was fine. We were asked if we wanted to pay to upgrade to superior, with a free minibar, but we said no. Then we got a nice looking room with a minibar but never really knew what we had to pay for so we didn't touch it. Very nice complementary tea tray but no milk. I waited 20 minutes at the bar for a member of staff to get some for me. She was lovely when she finally arrived. They were generous in letting us check out late from the hotel as I wasn't feeling very well and we had a long day before our flights.
Comment from Hotel Management
12-Mar-2015 by The Management, Hotel Management
Dear Quincey, we thank you for choosing to stay with us during your last visit in Milan and for sharing your nice comments on Expedia. We are happy to learn that you appreciated our rooms and our wonderful location. We thank you especially for mentioning the kindness and helpfulness of our team. Me and the staff are looking forward to welcoming you again next time! Best Regards The Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2015
Room was very nice, bed was very comfortable. A little bit futuristic with so much electronics (i.e. no "do not disturb" sign; instead it was a button).
Comment from Hotel Management
12-Mar-2015 by the Management, Hotel Management
Dear Guest, thank you so much for your kind words. I am happy that you fully appreciated our hotel, our rooms and that you found the comfort you expected. I'm very pleased that you liked also our "modern" devices! We do sincerely hope to welcome you back again soon in Milan. Warm Regards, the Management
5 out of 5
Recommended
for Couples
by A verified traveller

Great comfort and service

Posted 29-Dec-2014 on Hotels.com
We had a great stay at the UNA Hotel and would love to return. The staff, the room and the location was perfect.
Comment from Hotel Management
03-Feb-2015 by the Hotel Manager, Hotel Management
Dear Guest, thank you for your nice review. We are very happy that we were able to make your stay "perfect"! We really hope to see you again at our UNA Hotel Cusani. Sincerely yours, the Management
4 out of 5
Recommended
for Business Travellers
by Catherine

This traveller left a rating score only Posted 28-Dec-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Cherylfrom Chicago, Illinois

Nice but uncomfortable beds

Posted 14-Dec-2014 on Hotels.com
The room itself is big and clean, but it was the most uncomfortable bed I've ever slept in (extremely firm mattress). The rest of the room is nothing special. You're definitely paying for the neighborhood.
Comment from Hotel Management
23-Dec-2014 by the Hotel Manager, Hotel Management
Dear Cheryl, thank you for sharing with us your review about your last stay in UNA hotel Cusani. First of all, we want to thank you for choosing our Hotel and we are happy you appreciated our large and clean rooms. I'm sorry you did not appreciated our mattresses, but unfortunately it is very subjective . We do hope to have the chance to welcoming you again and we wish you a Merry Christmas and a happy 2015! Kind Regards, The Management
5 out of 5
Recommended
for Personal Event
by Josefinafrom Pembroke Pines, FL

UNA Cusani is great!

Posted 02-Dec-2014 on Hotels.com
It is a very nice hotel and well situated to visit the main sites of interest in the center of MIlano. Great connections for the metro and the trains to lake Como or Malpensa airport. Breakfast was included and that was a plus.
Comment from Hotel Management
23-Dec-2014 by the Hotel Manager, Hotel Management
Dear Josefina, thank you for sharing with us your extremely positive comment!. We really hope to have the pleasure of welcoming back soon in UNA hotel Cusani. Best Regards, The Hotel Manager