Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boca Raton, FL

Nice hotel, close to Santa Maria della Gracia

Posted 15-Mar-2015
I had a fantastic time in Milan, i received an upgrade when i checked in and the staff was super nice. They gave me useful information, always willing to assist. The breakfast buffet is delicious, food quality food. This hotel is close to Brera and walking distance to La Scala, Duomo and shopping streets. I highly recommend UNA, my room was spacious, had a nice view, very clean and confortable.
Comment from Hotel Management
26-Mar-2015 by the hotel Manager , Hotel Management
Dear Guest, many thanks for the time you dedicated in writing a comment on Expedia regarding your recent stay at our UNA Cusani. It is always extremely rewarding to receive such positive comments from our guests as they enable us to always ameliorate our standards and we are pleased to know that we were able to meet your expectations. We are looking forward to welcoming you again, hopefully in a not distant future. Yours Sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Hôtel plein centre, très agréable

Posted 10-Mar-2015
Pros: Le personnel, la situation géographique, la décoration
Cons: Insonorisation des chambres donnant sur la via CUSANI
Très bien, nous avons passé un très agréable week-end.
5 out of 5
Recommended
for Everyone
by A verified traveller

Central location and comfortable room

Posted 03-Mar-2015
Pros: The room
Cons: The price
Location: Very central, walk to Duomo and opposite Castello Sforzesco. Next to Via Dante a pedestrianised shopping street.
Top floor room was quiet, spacious and well appointed. The bed was large and extremely comfortable. Bathroom was small but perfectly formed. A bit overpriced but then most hotels in Milan are.
Comment from Hotel Management
26-Mar-2015 by the Hotel Manager , Hotel Management
Dear Guest, thank you for sharing with us your opinion about your last stay in our hotel. We are glad that you enjoyed your stay with us and appreciated our location and our spacious rooms. We really hope to have the possibility to welcome you again at UNA Hotel Cusani! Kind Regards, The Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Great option in central Milan

Posted 28-Jan-2015
Pros: Jr suite was modern and spacious. Comfortabe bed. Appreciate the free wifi and minibar.
Cons: Lobby looks a little dated, could use a reno.
Friendly staff, modern rooms, good location. Front desk very accomodating.
Comment from Hotel Management
12-Mar-2015 by The Hotel Manager, Hotel Management
Dear Kevin, we thank you for sharing your nice review about the stay with us. We are happy to learn that you appreciated our rooms and our location. We thank you especially for mentioning the helpfulness of our team. Me and the staff are looking forward to welcoming you again next time! Warm Regards The Hotel Manager
4 out of 5
Recommended
for Business Travellers
by Gabriellafrom Olbia

Stili di vita

Posted 23-Jan-2015 on Hotels.com
A parte i lavori in corso anche in zona (non si vorrebbero vedere ma sono d'obbligo pare, speriamo per "migliorarci" la città). L'albergo è eccellente, il personale gentile. Atmosfera in linea alle aspettative. Non poteva deluderci considerando il target di spesa.
Comment from Hotel Management
03-Feb-2015 by the Hotel Manager, Hotel Management
Gentilissima Gabriella, La ringraziamo per averci scelto e per aver condiviso la sua esperienza con noi. Siamo contentissimi di leggere i suoi commenti e che abbia trovato il nostro servizio all'altezza delle Sue aspettative. Torni presto a trovarci. Cordialmente, La Direzione
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

UNA due tre. Are you looking for missed business?

Posted 13-Jan-2015 on Hotels.com
As soon as we arrived, the reception fell on us to spend 25 euros to get internet. Of course, they upgrade the room for that but on off season with a nearly empty hotel the upgrade should be automatically offered as in most hotels. It is really shameful that a large chai. Like this feels it should charge customers who pay a lot of money to stay there the grossly inflated cost of Internet. Just for this I won't stay again. The hotel was spotlessly clean, in a nice location but the linens and pillows were like sleeping on a medieval hair shirt. So over starched. The bed was as hard as a board and the sleep experience was fair to bad.
Comment from Hotel Management
03-Feb-2015 by the Hotel Manager, Hotel Management
Dear Guest, thank you for sharing with us your feedback about your stay at UNA Hotel Cusani. We are happy that you appreciated our location and the cleanliness of our rooms.We are sorry to know that you were disappointed about our internet service and we would like to inform you that thanks to our guests' suggestions, we had recently improved our service, giving internet wi-fi for free. Our main aim is to give the best service and great care to guests in order to make their stay different and unique.We really hope to see you again in our Hotel in the next future. Warmest Regards, The Management
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Midlands, UK

City Hotel central and comfortable

Posted 11-Jan-2015
Pros: I liked the slightly Art Deco decor. Quite opulent rooms, spacious. Staff generally helpful and friendly.
Cons: Communications were not the best and we were left waiting a few times without knowing what was happening.
Location: Milan is quite big but this hotel is quite well placed for sights. We managed to walk to the station with our luggage to get the Malpensa Express.
We liked the hotel location and appearance. The staff were quite friendly and helpful but we were with friends who had water dripping out of their aircon and so asked for a different room. The staff seemed very put out about that but they allocated another room and that was fine. We were asked if we wanted to pay to upgrade to superior, with a free minibar, but we said no. Then we got a nice looking room with a minibar but never really knew what we had to pay for so we didn't touch it. Very nice complementary tea tray but no milk. I waited 20 minutes at the bar for a member of staff to get some for me. She was lovely when she finally arrived. They were generous in letting us check out late from the hotel as I wasn't feeling very well and we had a long day before our flights.
Comment from Hotel Management
12-Mar-2015 by The Management, Hotel Management
Dear Quincey, we thank you for choosing to stay with us during your last visit in Milan and for sharing your nice comments on Expedia. We are happy to learn that you appreciated our rooms and our wonderful location. We thank you especially for mentioning the kindness and helpfulness of our team. Me and the staff are looking forward to welcoming you again next time! Best Regards The Hotel Manager
5 out of 5
Recommended
for Families
by Giuseppefrom Verona

Ottimo rapporto qualità/prezzo. Ritorneremo!

Posted 07-Jan-2015 on Hotels.com
L'hotel è ubicato a due passi dal Castello Sforzesco ed a poco più di 5 minuti a piedi da Piazza Duomo. La fermata della Metropolitana (Linea Rossa) si raggiunge attraversando la strada. Siamo rimasti molto soddisfatti sia per l'efficienza e cortesia del personale, sia per la qualità dei servizi offerti (pulizia della camera, wifi ben funzionante, buono il breakfast, ecc.). Ritorneremo in questa struttura.
Comment from Hotel Management
03-Feb-2015 by the Hotel Manager, Hotel Management
Gentilissimo Giuseppe, La ringraziamo per le sue belle parole. Ci fa piacere che abbia gradito tutti i nostri servizi e La ringraziamo per aver espresso un giudizio cosi positivo condividendolo con noi. Saremo onorati di poterLa accogliere nuovamente all'UNA hotel Cusani. La aspettiamo! Un caloroso saluto, La Direzione
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2015
Room was very nice, bed was very comfortable. A little bit futuristic with so much electronics (i.e. no "do not disturb" sign; instead it was a button).
Comment from Hotel Management
12-Mar-2015 by the Management, Hotel Management
Dear Guest, thank you so much for your kind words. I am happy that you fully appreciated our hotel, our rooms and that you found the comfort you expected. I'm very pleased that you liked also our "modern" devices! We do sincerely hope to welcome you back again soon in Milan. Warm Regards, the Management
5 out of 5
Recommended
for Couples
by A verified traveller

Great comfort and service

Posted 29-Dec-2014 on Hotels.com
We had a great stay at the UNA Hotel and would love to return. The staff, the room and the location was perfect.
Comment from Hotel Management
03-Feb-2015 by the Hotel Manager, Hotel Management
Dear Guest, thank you for your nice review. We are very happy that we were able to make your stay "perfect"! We really hope to see you again at our UNA Hotel Cusani. Sincerely yours, the Management