Lobby sitting area

Reviews of The Regency Hotel, Sure Hotel Collection by Best Western

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 180 reviews" "
Rating 8 - Good. 64 out of 180 reviews" "
Rating 6 - Okay. 15 out of 180 reviews" "
Rating 4 - Poor. 3 out of 180 reviews" "
Rating 2 - Terrible. 1 out of 180 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

LUISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, nothing fancy but very good for the prices. The staff was amazing and the rooms were very clean and the bed was comfortable. The breakfast buffet was also good. Only downside is the air conditioning temperature can’t be controlled from each room. Luckily we were there during winter and just opened the window, I don’t know how this would work during summer.
Stayed 4 nights in Feb 2024

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel .. extremely helpful receptionist. Daniele & Veronica … the owner of the hotel offered to drop us to the train station. There is a supermarket just next to the hotel. The train station isn’t far & in 30 minutes we were in the heart Milan … thank you Veronica & Daniel ..
Stayed 5 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property, Great Service
Very comfortable hotel. Excellent service and breakfast. Hotel is a 8 minute walk to the train station providing easy access to Milan. Free parking is a plus.
Stayed 2 nights in Sep 2023

8/10 Good

Erik

Liked: Staff & service, property conditions & facilities
Great Staff, limited food options for Dinner but Clean room and Nice Breakfast! Grazie
Stayed 1 night in May 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great business hotel for Milan north suburbs Quiet comfortable clean and great price I stayed 3 nights
Stayed 1 night in May 2023

8/10 Good

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business
Small bar but no evening restaurant Pleasant rooms handy for the Autostrada
Stayed 1 night in Apr 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate
Listing says this hotel has restaurant serving fine Italian cuisine amongst other dishes, but the hotel does not have a restaurant at all!! Also, breakfast is less than basic, never have big expectations when visiting Italy but this really was below par. Beds are extremely hard, and linen not changed during a 6 night stay. Staff are friendly, and hotel itself is pleasant but listing needs to be much more accurate as they have never had a restaurant and they say they get this complaint all the time.
Stayed 6 nights in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2022

10/10 Excellent

Aleksandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice and helpful
Stayed 1 night in Nov 2022

8/10 Good

elda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 8 nights in Sep 2022

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice comfortable hotel. One or two issues but these were easily rectified by the staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sussel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked electric car charging station. Near train station.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with very friendly staff. We would really recommend.
Stayed 1 night in Jun 2022

10/10 Excellent

Paulo Vitor

Stayed 1 night in May 2022

8/10 Good

Carlos A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Nice personal, good service, well explained and solving issues, not the best bed and pillows
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for activity in Monza Good breakfast Clean room although a bit warm
Stayed 1 night in Nov 2021

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Daniele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad. Evetything good. The only thing Is not good, about me, that in the room there are not courtesy slippers for hotel guests.
Stayed 1 night in Feb 2020

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

ZM, Armenia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better if you have a car. Good staff and tidy rooms. Breakfast could be a little better. Overall: good place to stay.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and helpful staff with tasty and bountiful breakfast. Best suited for those traveling by car.
Stayed 1 night in Oct 2019

10/10 Excellent

Happycustomer, Washingtin DC

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have bad allergy to dust and mold. The hotel has rooms with wood floors and the air conditioner is well maintained
Stayed 1 night in Sep 2019

6/10 Okay

Marco, Valencia

Business traveller
Liked: Cleanliness
If we compare to other 4 star hotels, it is more like a 3 star. If you come late for breakfast, there are many items not replenished. The rooms and facilities do not feel new. There are no free bottled water in the rooms nor complimentary coffee or tea.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to stop over Very good breakfast as well Good value
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Nice
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely English style hotel with great staff who couldn’t do enough for you.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees, room and breakfast were very positive. Location right next to a loud highway was not expected. Even though the area is not safe at night, employees made sure I knew where the locked car park was located for overnight use.
Stayed 3 nights in Apr 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and excellent service
Nice clean hotel with superb staff, I believe the manager on the desk was Ronaldo, and couldn't be more helpful, the maid was excellent too. Great value hotel which I will visit again if in Milan
Stayed 3 nights in Apr 2019

8/10 Good

Faissal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Petrosyan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff excellent,breakfast good,nice smoking area near door
Stayed 3 nights in Feb 2019

8/10 Good

Branimir

Liked: Property conditions & facilities, room comfort
Monza Business stay
This is hotel situated next to bypass road which makes it easy accessible by car. It has underground garage for safe car storage free of charge. Service is good, but employees speak basic english only apart from Italian. Comfortable room and all needed amenities provided. Would recommend for short stays only (I stayed for two nights). Not far away from Monza but you need to have a car or use a taxi as there is no public transport nearby.
Stayed 2 nights in Sep 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Find
This was really an unexpected find. I had to stay near a colleague for customer visits early next day. The foyer was really impressive, staff were really friendly with excellent English. Did not have to give booking/reservation number but just given my room key. The elevators gave an old style jolt. I was worried about location adjacent highway but there was no road noise. It was +36C and the Air Con was best I had all week. Breakfast was European style and some really nice cheese.
Stayed 1 night in Jul 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not near the heart of the city where you might wanna be but it is truly 4star. HOTEL SO clean. Staff was ABOVE and BEYOND. Call private cabs for you at reasonable rates. Let me use their “secret gym”. Which isn’t much but the thought siren”counted”. Even tho freeway is right outside you don’t hear it in the room.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice suprise!
Great hotel. Easy check in. Staff fantastic. Even got a lift from the owner into Monza!! I recommend highly.
Stayed 1 night in Oct 2017

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first time, and very happy
Stayed 1 night in Jul 2017
Dear Carmen, thank you for your review! We are glad that your stay was pleasant and you appreciated our hotel! We hope to have you as our guest again! La Direzione e lo Staff - The Regency Hotel****

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, friendly hotel
Friendly and super helpful hotel. The staff was amazing. Plenty of choices at breakfast. I was there to attend a wedding and the hotel really helped me get places I needed to go
Stayed 6 nights in Jun 2017
Dear Barbara, thank you for your nice review! It’s a pleasure to read that you appreciated our hotel, services and staff We hope to have you as our guest again! La Direzione e lo Staff - The Regency Hotel****

10/10 Excellent

Tina, Ohio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with helpful staff
We stayed one night and everything was great. The room was large, clean and comfortable. The breakfast had many hot and cold items available. The staff went above and beyond to help us locate the directions to a park and ride so we could enjoy Milan for the day.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice hotel
All written were in Italy making it difficult for none Italian visitors No restaurant for lunch and dinner

4/10 Poor

Muramatsu, Japan

Disliked: Staff & service, property conditions & facilities
Internet Access
Internet was disavailable for four or five days during my stay due to system trouble. It was very unconfortable for me.

10/10 Excellent

Giorgio, MALO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto comodo, con parcheggio sotterraneo coperto. Camera e bagno grandi, pulizia impeccabile. Stanza sileziosa, letto comodo. Non usufruito della colazione. Prezzo ottimo.
Stayed 1 night in Oct 2023

6/10 Okay

Roosa

Liked: Cleanliness, property conditions & facilities
Ok hotel if you want to stay close to Monza track and have easy access with car. The interior is old and worn out but the room was super well cleaned. You can hear everything from the corridor and we had a hard time adjusting the air conditioning. A big plus was that it at least worked! on their website it says that the breakfast is until 10.30 but it is until 10. Also nothing fresh served except some bananas. All in all ok but I wouldn’t say worth 4 stars.
Stayed 2 nights in Jun 2023

10/10 Excellent

Aldo

Stayed 1 night in Jun 2023

10/10 Excellent

Maurizio

Stayed 1 night in May 2023