Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
65% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom jhb

Fantastic location and wonderful stay

Posted 17-Nov-2014
This hotel is in the most incredible position, it's so beautiful, and I absolutely loved my gorgeous room. The staff were very friendly and it was a superb experience. I booked the hotel via Expedia mystery hotels, and was so worried. I was beyond pleasantly surprised and the hotel exceeded my expectations! A big WOW
5 out of 5
Recommended
for Everyone
by A verified traveller

Very close to town

Posted 02-Oct-2014
Enjoyed Our stay , staff More than helpfull specially Valentina and (forgot) name of thé porter ( probably Steven. Thank u recomending The Gray
5 out of 5
Recommended
by Olga

This traveller left a rating score only Posted 16-Jul-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent city centre boutique hotel

Posted 08-Jul-2014
Amazing location. 2 floor suite with walk-in closet, large bathroom & and separate steam room in room. Great base for exploring Milan. Right beside, il Duomo, galleria, teatro alla Scala etc
3 out of 5
by A verified traveller

Great location but not a 5 star..

Posted 18-Jun-2014
The location was perfect and our room was good too. Our main issue with this hotel were the staff. The people were not particularly helpful or engaging. One man was lovely, others just flat out rude. This was a stark contrast to many other hotels we stayed at..
4 out of 5
Recommended
by A verified traveller

Great Location

Posted 20-May-2014 on Hotels.com
Hotel was fine for what we needed but not exceptional
5 out of 5
Recommended
by pespenfrom London

very friendly staff

Posted 26-Jun-2013 on Hotels.com
I have never stayed in a hotel with such friendly and helpful staff. It would be perfect for 1 to 3 nights stay. The room was a bit small for 6 nights
3 out of 5
by A verified traveller

Nice modern hotel but a charges for everything

Posted 20-Jun-2013
Cons: The charge for wifi is what put me off the most. For each device to be connected to the internet you are charged 20 euros per day per device!
The hotel is in a great location right beside the Duomo Cathedral. The design is great and modern. Staff was wonderful. What put me off was the additional charges that I was subject to. I had to pay 45 euros per day for parking which was a little too much but understandable. However the charge for internet was crazy. Per day per device you are charged 20 euros. This means if you want to connect your phone, ipad and laptop to the internet you pay 60 euros every day and in 4 days that makes 240 euros just for internet charges!
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 12-Jun-2013 on Hotels.com
2 out of 5
by A verified traveller

Too cool

Posted 06-Dec-2012
Pros: Close to the Duomo
Cons: Room and room service
This is a small "cool" boutique hotel. Having been there I would say it is pretentious. I was offered a larger room - with a large sunken bath and large banana leaves left in the sink as decoration. The hotel is tucked away behind the Duomo - so good for shopping. However the surrounding streets are noisy - building works during the day and rubbish collections from 5.00a.m. There is a small restaurant with limited choice. Room service is limited to the restaurant menu although the kitchen will do its best to prepare alternatives. Breakfast in my room was awful - uncooked pancetta, warm coffee, lukewarm milk and loads of stale rolls. However when I told the staff that breakfast was poor, the cost was deducted from my bill. Finally, the room was so cold! I will not be staying again.