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Reviews of Royal Garden Hotel

4 out of 5
Royal Garden Hotel
Via Giuseppe Di Vittorio, 4, Assago, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 676 reviews" "
Rating 8 - Good. 220 out of 676 reviews" "
Rating 6 - Okay. 80 out of 676 reviews" "
Rating 4 - Poor. 26 out of 676 reviews" "
Rating 2 - Terrible. 16 out of 676 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay !!
Stayed 1 night in Apr 2024

8/10 Good

Rajbans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location n nice room
Stayed 3 nights in Mar 2024

6/10 Okay

Joannie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Called the property and was informed by the staffs they do airport pick up and drop off at no extra fee. But yet they charge me for the service.
Stayed 6 nights in Mar 2024

10/10 Excellent

Liji, Santa Clara

Stayed 1 night in Nov 2023

6/10 Okay

jacqueline

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was reasonably priced Unfortunately, the rooms on was shabby. Wallpaper was stained and dirty. Stink bugs were in the room. Bed was mushy. Outlets not working.
Stayed 1 night in Oct 2023

6/10 Okay

Heliyan, Great Baddow

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Close to the station, felt dark and dirty, lots of pets , poor breakfast , mainly quality of food, lots of mosquitoes, both my sons needed medical attention due to mosquitoes in the room, need room for improvement.
Stayed 3 nights in Oct 2023

6/10 Okay

longfa

Travelled with family
Liked: Cleanliness
Good
Stayed 2 nights in Sep 2023

10/10 Excellent

ELAINE, Proctor

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was convenient from the subway. It would have been better if there were a way in thru the back or side so you didn't have to walk all the way around dragging luggage to get in the main door.
Stayed 3 nights in Oct 2023

10/10 Excellent

Judith Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and very quiet. I hardly heard any other guests for my whole stay. It was really convenient for getting to the arena and I felt very safe walking back after the concert. It was easy to get to the city centre too as the hotel is right by the metro station.
Stayed 3 nights in Sep 2023

6/10 Okay

Nitin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bad experience.We had to change 3 rooms. Arrived, aircon wasn’t working , changed floor and room, same problem. Had to leave for something and came back , manger gave us a suite for inconvenience. Guess what, called next day saying they had to change the room again as this is expensive room. We didn’t ask for suite on the first place anyway. As we were comfortable now and didn’t want pack up and change again, we offered to pay the difference but they won’t agree saying it’s already booked from tomorrow. My wife’s 40th birthday was totally spoiled. There are renovations going in the hotel and it’s in terrible state at the moment. I won’t advise anyone to stay.
Stayed 5 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Dayna

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This hotel is out of town but easily accessible by metro. There is a restaurant within the hotel but the menu was very limited and quite expensive. The room was clean and comfortable. The front desk staff wasn’t very personable. Our check out was fine. They did arrange a taxi for us that arrived early and that was great.
Stayed 2 nights in Sep 2023

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Luigi

Liked: Cleanliness, staff & service, amenities
Didn't tell men when booking there was a lot off work going around the property. Property got run down and now there up granting ☹️
Stayed 5 nights in Sep 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is being refurbished so the grounds are not great, however staff were very friendly and helpful. Room was very nice with comfortable beds. Breakfast good but not great.
Stayed 1 night in Sep 2023

10/10 Excellent

Dorian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything fine
Stayed 1 night in Jul 2023

2/10 Terrible

ryan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Construction was noisy. Couldn't sleep in.
Stayed 3 nights in Jul 2023

8/10 Good

Damian

Stayed 2 nights in Jul 2023

4/10 Poor

Cintia Vanessza

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Algirdas

Stayed 2 nights in Jun 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night city break
Overall great hotel which offered free parking and close to metro. Hopefully landscaping will start as it will worth it visually. Breakfast good but evening meal was a bit disappointing as the Caesar salad I had was not the best. Overall would recommend
Stayed 3 nights in Jun 2023

6/10 Okay

Shi, Cambridge

Convinence and price. Dinning service is pricy
Stayed 6 nights in Jun 2023

8/10 Good

Asha

Stayed 1 night in Jun 2023

10/10 Excellent

Jesus Garza

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, enjoyed my stay. Very conveniently close to a subway station.
Stayed 4 nights in Jun 2023

4/10 Poor

Christine

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was hot in the propriety. Not a fully maintained facility. Mosquitoes everywhere and bed bugs in bed. We had to be moved from one room to another, and still not better.
Stayed 2 nights in Jun 2023

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable. Feels like needs a little bit of an upgrade in certain things but overall it was good. I would stay again. As someone had mentioned, they seem to be under construction in certain areas, but that is not a bother. The breakfast was ok. The eggs were too watery.
Stayed 4 nights in May 2023

6/10 Okay

Matthias

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Hotel with interesting architecture/style, however it’s a bit old and needs renovation. Large garden area, which is perfect for dogs and for a walk. There’s no extra fee for pets. The AC didn’t work well and the shower head needs to be replaced. The staff is friendly. The room was spacious (junior suite). Please add some garbage bins throughout the hotel.

6/10 Okay

Jens viggo

Travelled with family
Liked: Cleanliness, staff & service
Rooms okay for a one night stopover
The hotel has just been taken over by new owners who clearly are renovating everything. That means that the famous garden is completely dug up and the hotel is run on minimum staff what
Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, would be nice to see in the Spring/summer. Easy access for the Mediolanum Forum for concerts. Close proximity to the subway. Easy to get into central Milan and airport. The breakfast was plentiful with a nice choice. On entering the hotel, we thought it was quite striking and very elegant. The staff were friendly and smiley which was nice after a long journey :))
Stayed 2 nights in Mar 2023

6/10 Okay

Richard

Stayed 1 night in Feb 2023

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable and quiet hotel. Went for concert at Mediolanum Forum within 3minutes walk. Great shopping mall 10 minutes or trains to downtown Milan located close by. Great location to avoid the hectic traffic 👍
Stayed 2 nights in Dec 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 31 Dec 2022
Dear Guest,Thank you very much for your kind review.We are glad that everything met your expectations during your time with us. It's great to know that our location helped you to make the most of your visit.We look forward to welcoming you back. Best wishes for the holiday season,Mario Tesone, Hotel Manager Royal Garden Hotel

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with exceptionally supportive staff. Located next to concert/sports/events forum so easy walk. Rooms warm and guest friendly, staff exceptional, great bar for food and drinks - open late enough; multiple restaurants!
Stayed 2 nights in Dec 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 20 Dec 2022
Dear Madam,It was a pleasure to receive this great review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. It is also great to know that our location was convenient for you.We can't wait to see you on your next visit!Kind regards,Mario Tesone, Hotel Manager Royal Garden Hotel

10/10 Excellent

Giovanna

Stayed 1 night in Dec 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 21 Dec 2022
Dear Madam,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Mario Tesone, Hotel Manager Royal Garden Hotel

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double Face terrible management with Zero A.C.
This Hotel Does not use Air condition and its all controlled by the front desk and they do not use A.C. when temperature is 80 degree Fahrenheit and there management is terrible because they promise you on your face and never do later and then change their own saying plus their rooms with full of heat and mosquito so do not trust the management .
Stayed 1 night in Oct 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 14 Dec 2022
Dear Guest,Thank you for taking the time to provide this feedback.We are sorry your stay was not completely satisfying and apologize for any inconvenience due to the temperature of your room. The temperature in our rooms, in terms of degrees centigrade is not adjustable, but the flow of air (hot in winter and cold in summer) into the room through a thermostat that manages 3 speeds can be adjusted by our guests or turned off.However, we are sorry to hear that you felt our high standards of service were not reached on this occasion and our team members were unable to help you to your satisfaction. Please rest assured we will be addressing your comments with them to ensure we meet your expectations.We hope to see you again in the future. Kind regards,Mario Tesone, Hotel Manager Royal Garden Hotel

8/10 Good

Ludwig

Stayed 1 night in Nov 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 16 Nov 2022
Dear Ludwig,We appreciate this positive rating.We are glad that your expectations were met.However, we would love to know what would have made your stay a perfect one.We hope to welcome you back for a return visit.Best regards,Mario Tesone, Hotel Manager Royal Garden Hotel

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at a good rate for Milan. Transportation links were great and convenient. Bed was incredibly comfortable. Staff were lovely. The only issue was that our toilet seat was half hanging off …. No big deal for one night and I was out too early to tell maintenance…but at least I’m letting you know : )
Stayed 1 night in Oct 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 18 Oct 2022
Dear Guest,Thank you for sharing your feedback.We are delighted that you had such a pleasant and comfortable stay with us and found our location ideal for your needs. Your comment has been duly noted, and we thank you for bringing it to our attention.We look forward to welcoming you back in the future.Best regards,Mario Tesone, Hotel Manager Royal Garden Hotel

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very busy and loud the weekend I was there because of a big concert next door. It seemed to bring the a young, noisy crowd. In any means the hotel was pleasant and comfortable. Securely gated and excellent breakfast service.
Stayed 1 night in Sep 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 7 Oct 2022
Dear Larissa,Thank you for this review of your recent stay.Our team is delighted that you had a comfortable stay with us. and made the most of our tasty breakfast.We do hope to be able to welcome you back in the future. Kindest regards,Mario Tesone, Hotel Manager Royal Garden Hotel

10/10 Excellent

wenqi

Stayed 2 nights in Sep 2022
Response from Mario Tesone, Hotel Manager Royal Garden Hotel on 10 Jan 2023
Dear Guest,Thank you for sharing the review of your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Kind regards,Mario Tesone, Hotel Manager Royal Garden Hotel

8/10 Good

Kendal

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2022
Response from Aldo De Benedittis, Deputy Manager on 20 Sept 2022
Dear guest,Thank you for taking the time to send us your rating.We're glad your experience has been to your satisfaction.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,Aldo De Benedittis, Deputy Manager

4/10 Poor

Patrick

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms appear to have inadequate air conditioning and air flow. Had to change room immediately after check in as it became clear there was a problem. During the day the room was cool but after dinner it seemed the air flow was restricted. Electrical outlet in washroom not functioning, closet in room has broken lock which meant doors were permanently locked closed making it useless space.
Stayed 3 nights in Sep 2022
Response from Aldo De Benedittis, Deputy Manager on 13 Sept 2022
Dear Patrick,We'd like to thank you for reviewing your experience.We are sorry that we were not able to adequately address the issue you had, and we will have this checked by our maintenance team. Please accept our apologies for any inconvenience and rest assured that we have taken note of all your comments.It would be a pleasure to welcome you back on another occasion. Kind regards,Aldo De Benedittis, Deputy Manager

2/10 Terrible

daryl

Travelled with family
Liked: Staff & service
The AC not working properly in the rooms.
Stayed 3 nights in Jul 2022

8/10 Good

Mohamed

Travelled with family
Liked: Staff & service
Was good
Stayed 2 nights in Jul 2022
Response from Paolo Zanghellini, Manager on 25 Jul 2022
Dear guest, Thank you for taking the time to share your opinion with us. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again soon. Best regards, Paolo Zanghellini, Manager

10/10 Excellent

Harout

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Aldo De Benedittis, Deputy Manager on 20 Sept 2022
Dear GuestThanks for giving us a perfect rating.We are glad we were able to meet all your requirementsBest regards,Aldo De Benedittis, Deputy Manager

8/10 Good

Cam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Paolo Zanghellini, Manager on 24 May 2022
Dear Cam, Thank you for taking the time to rate your stay with us. We are glad that we met your expectations. However, we would love to know what would have made your stay a perfect one. We look forward to welcoming you again. Best regards, Paolo Zanghellini, Manager

8/10 Good

Kyle

Stayed 1 night in May 2022
Response from Aldo De Benedittis, Deputy Manager on 9 Sept 2022
Dear Kyle,Thank you for your rating.We are glad that we met your expectations.A private message with further details would be gratefully received.We look forward to welcoming you again. Best regards,Aldo De Benedittis, Deputy Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Paolo Zanghellini, Manager on 13 Dec 2021
Dear Guest, Thanks for giving us a perfect rating. We are very pleased you had a perfect stay. Again, thank you very much. We look forward to welcoming you back. Best regards, Paolo Zanghellini, Manager

4/10 Poor

Munshi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We specifically chose something outside of the city so that there wouldn't be too much of the rush. On the listing the pictures looked bright and clean and quite nice but the place in reality was not up to our expectations sadly. The room was very dark. We had a suite but there was only one working plug point. We arrived later and were given the key but nothing else was told to us about the property like where the breakfast will be served or the pool is or parking etc. It just felt very impersonal. We did receive a bottle a champagne because we were celebrating a special occasion but no notes, and no smiles. The property is huge but very underkept. Plants are all either dead or overgrown :(
Stayed 1 night in Sep 2021
Response from Paolo Zanghellini, Manager on 13 Sept 2021
Dear Munshi, Thank you for taking the time to share a review. “Dear Munshi, Thank you for taking the time to share a review. We would like to inform you that: - No pool in our Hotel - Special rooms has atmosphere designed with soft lighting Our team is always available and happy to assist with any needs and we regret not being able to satisfy you with: - Free upgrade in Suite - Bottle of Champagne complimentary We are concerned by your comments as we pride ourselves on our professional service and regret that we fell short of our high standards on this occasion. We thank you for your feedback your comments have been noted. We hope that you will choose to revisit us for an improved stay .. Best regards, " We hope that you will choose to revisit us for an improved stay.. Best regards, Paolo Zanghellini, Manager

2/10 Terrible

Jim, Kennewick, WA

Italy banned tourist travel. No offers of refunds or other compensation for my prepaid reservation. Hard to check in when you can’t get in the country!
Stayed 3 nights in Oct 2020
Response from Paolo Zanghellini, Manager on 2 Nov 2020
Dear Jim, Thank you for taking the time to share your feedback. After investigation, we can find no record of your reservation, which would have been paid to Expedia and not to our hotel directly; therefore this matter needs to be taken up with them directly. We are available for any further information you may require, We hope to be able to welcome you to our hotel in the future. Best regards, Paolo Zanghellini, Manager

4/10 Poor

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Paolo Zanghellini, Manager on 20 Oct 2020
Dear Sir, We would like to thank you for your rating of your recent stay. We regret that not everything was to your satisfaction. We would certainly like to learn more about that in a private message. We look forward to welcoming you back. Best regards, Paolo Zanghellini, Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for medio stadium , free parking. Close to big shopping centrr.
Stayed 1 night in Feb 2020
Response from Paolo Zanghellini, Manager on 19 Feb 2020
Dear Guest, Thank you for commenting so positively on your recent stay. It is nice to know that our location and parking were so convenient for you. We hope to see you again in the future. Kind regards, Paolo Zanghellini, Manager