I do not recommend the Regency Hotel, Milan: On arrival at 1.30 am, I was told that, due to a hotel error (rooms double booked), my four night stay had been cancelled, and that I could stay only one night. I protested that I had paid eight weeks earlier with Hotels.com, on a no-cancellation deal, and that payment was made and accepted by the hotel. All I got was a grudging apology, and "blame the computer" or "blame hotels.com". Without any choice I was to be sent to a hotel near the San Sero instead. I protested that I had spent hours trying to find the perfect hotel (a few mins walk for my conference at Mico), that I had no interest in the San Sero or football, and that I was highly inconvenienced. In the end, the next day, I was transferred to yet another hotel, the Sunflower, lower priced in a dodgy district - no compensation. So in the end only spent 5 hours in the Regency, but a memorable experience, for all the wrong reasons. Management and reception staff really need to learn about customer service.