Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom california

Excellent location!

Posted 18-May-2015
Nice hotel and great location. Staff some friendly but most of them still have to learn how to treat guests of the hotel. One day we got a driver to take us to como, by the time we left the hotel we found out he speaks no English:) the concierge didn't care at all when we reported back...not even a sorry and I am a Hyatt gold member.
Comment from Hotel Management
21-May-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your comment. We are pleased that you enjoyed our location. On the other hand, I'm sorry for your dissatisfaction with the staff that we will take for sure into consideration in order to improve our service. We really hope to have the pleasure of welcoming you back soon! Sincerely yours Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Excellent hotel

Posted 05-May-2015
Pros: Location and amenities.
Cons: Price was a little high.
Location: It is right next to the Galleria and around the corner from Duomo. Shopping is all within walking distance.
We stayed at the Hyatt for 5 nights at the end of April and were extremely happy. It is a bit pricy, but the location and elegance made up for that. The concierge was extremely helpful and made all of our reservations from dinner to taxis. Any time we asked for assistance they were right there to help. The first night, we actually asked for directions to the restaurant and they walked us all the way through Duomo Square to the restaurant! The housekeeping staff always seemed to come at the wrong time, but they did a very good job on keeping the room clean. We had asked for an upgrade, however, due to the fact that we were checking in at 6:30 am, we took the room we booked which was already available to us. It was a regular standard room and was still large enough to be comfortable and beautiful. We would definitely consider staying here again when we return to Milano.
Comment from Hotel Management
08-May-2015 by Cecilia Ahumada, Guest Relation Manager, Hotel Management
Dear Guest, Thank you for your beautiful review! We are very glad that you enjoyed your stay with us and were satisfied with the service provided by our concierge and housekeeping. We are already looking forward to welcome you back soon! Sincerely yours Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kawasaki City

ドゥオモに近い、落ち着いた雰囲気の5つ星ホテル

Posted 14-Apr-2015
Pros: 落ち着いた雰囲気で、最高のサービスを提供してくれる点
Cons: 日本語のスタッフがいないこと
Location: ドゥオモ、ドゥオモ駅、リナシャンテデパート、マクドナルド
スタッフから設備まで全て満足できると思います。新聞はNikkei(日経新聞)をとることができ、大変便利でした。また歯ブラシとシェーバーは常備されていませんが、ヨーロッパでは常備されないのが一般的であり、フロントにお願いしたらすぐ部屋まで持ってきてくれました。部屋にはミネラルウォーターとillyのコーヒーメーカーが置いてあり、無料で飲めるのが素晴らしいです。
Comment from Hotel Management
22-Apr-2015 by Cecilia, Guest Relations, Hotel Management
Dear Guest, Thank you for your kind comment and feedback! Happy you appreciated our Illy coffee maker! We really hope to have the pleasure of welcoming you back soon, sincerely yours Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo

利便性が高くミラノで泊まるべきホテル

Posted 08-Apr-2015
Pros: 立地の良さとスタッフの対応が迅速でこちらの要望に的確に答えてもらえた点。
Cons: シャワーブースのドアが一部隙間が空いていたり、室内のドアがすべてきちんと閉まらない部分があった。
初めてミラノで観光やショッピングするのであれば最高の立地。ホテルのスタッフの対応は素晴らしい。一部、設備の建てつけが悪かったり、朝食の食べ物を取る台の高さが高すぎるなどの改善点は必要なところはあるが、ミラノに来たら泊まるべきホテルの一つ。
Comment from Hotel Management
10-Apr-2015 by Cecilia, Hotel Management
Dear Guest, Thank you for your kind review! We are glad that you appreciated our service and we thank you for your useful feedback regarding the room and brekafast table. We are already looking forward to welcome you back soon! Sincerely yours Cecilia Ahumada
5 out of 5
Recommended
for Couples
by Osamufrom Tokyo, Japan

Excellent staying

Posted 16-Feb-2015 on Hotels.com
新婚旅行で2日間滞在しました。 お部屋にはシャンパンのサービスと支配人からのレターなど心配りがされており、大変気持ちくよく宿泊できました。 環境もガレリアやドゥオモなどが近くショッピングや観光にも最適です。
5 out of 5
Recommended
for Families
by E.from athens

excellent hotel, excellent staying

Posted 03-Feb-2015 on Hotels.com
excellent hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

very Comfortable

Posted 27-Jan-2015
Very comfortable and the staff very friendly and helpful.
Comment from Hotel Management
28-Jan-2015 by Cecilia, Hotel Management
Dear Guest, Thank you very much for your comment! We are very happy that you enjoyed your stay with us! Warmest regards Cecilia Ahumada Guest Relations Manager
5 out of 5
Recommended
for Other
by A verified travellerfrom 東京、日本

滞在が心地良いホテル

Posted 23-Jan-2015
Pros: 部屋の広さや快適性。利便性。
Cons: フロントが狭く、チェックインやチェックアウト時は混むかもしれません。
Location: ドォウモ近くで便利です。
立地はドォウモに近く便利でした。部屋は広く快適です。特にバスルームは広く心地良いですが、トイレも兼ねているため、狭い空間のトイレに慣れている日本人には落ち着かないかもしれません。 ドアマンやポーター等のホスピタリティは最高レベルです。 数日滞在するのに適している、滞在型ホテルではないでしょうか。
Comment from Hotel Management
28-Jan-2015 by Cecilia, Hotel Management
Dear Guest, Thank you for your kind review! I'm really pleased that you appreciated our hotel, its room and bathroom, together with the service provided. We really hope to have the pleasure of welcoming you back soon! Sincerely yours Cecilia Ahumada Guest Relations Manager
5 out of 5
Recommended
for Business Travellers
by sophiefrom paris

merci

Posted 23-Jan-2015 on Hotels.com
nous reviendrons :-)))))
Comment from Hotel Management
29-Jan-2015 by Cecilia Ahumada, Hotel Management
...And we are looking forward to welcome you back! A big Thank you! Warmest regards Cecilia Ahumada Guest Relations Manager
5 out of 5
Recommended
for Couples
by ANNONIfrom Losanna - Svizzera

albergo di altissimo livello

Posted 01-Jan-2015 on Hotels.com
servizio alla reception impeccabile - grande disponibilita e efficienza nelle richieste. ottima prima colazione - camera molto comoda e pulita
Comment from Hotel Management
10-Jan-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your review and we really honored that you had a nice stay with us! Looking forward to welcome you back! Best regards Cecilia