Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by Alejandro from Chile

Excelent location great service.

Posted 31-May-2014
Pros: Everything
Location: Duomo, la Scala and Shopping.
Very good service,excellent location,very nice room, very goog restaurant recomendations. We had a problem with the safe box and we got an imediate response to solve it. I have nothing to say against the hotel and its personel.
Comment from Hotel Management
05-Jun-2014 by Cecilia, Hotel Management
Dear Guest, Thank you for your kind review! We are all very happy to read that you enjoyed your stay with us and were satisfied with the service provided by the team! We really hope to have the pleasure of welcoming you back soon! Sincerely Yours Cecilia Ahumada
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 08-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Anonymous from Washington, DC

Excellent hotel, very well located.

Posted 05-Apr-2014
Pros: Location, excellent location, large room and bathroom, comfortable bed with good quality sheets, very calm, peaceful.
Cons: On the expensive side, room service/breakfast too expensive, go out, there are plenty of places to eat next to it.
Location: Right next to the Umberto Gallery, amidst shops and restaurants and cafes. Close to the metro. Couldn't ask for more.
You will not be disappointed. We were there in March. Hotel was top notch. Clean, comfortable, large room. Bathroom with large shower and separate bath tub, also toilet was separate. Luxurious towels, robes, and soaps. On two occasions, we were surprised with a bottle of wine and some amuse bouche in the room.
Comment from Hotel Management
18-Apr-2014 by Cecilia, Hotel Management
Dear Guest, Thank you for your beautiful comment! We are all very happy that you enjoyed your stay and appreciated our location and service! We really hope to have the pleasure of welcoming you back soon! Warmest regards Cecilia Ahumada Guest Services Manager
5 out of 5
Recommended
by H Masri

This traveller left a rating score only Posted 18-Mar-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by David from New York

More or less perfect

Posted 17-Feb-2014
Location: Location is perfect for tourists, especially first time visitors to Milan like myself. Smack in the center of the old city.
The level of service in this hotel surpassed all expectations and all other luxury hotels I've stayed in (including a couple of Four Seasons, which are my gold standard). Friendly, helpful, and accommodating staff--everyone from the concierge to the desk staff to the waiters & bartenders. The room was large, with a very comfortable bed. The bathroom was beyond generous, especially for Europe (and especially for a New Yorker like me). I enjoyed a long hot bath in the wonderfully deep tub. I myself had screwed up my reservation date, and while I was obviously fine with having to pay for the night I missed, the hotel accommodated me for the additional night needed by giving me their lowest room rate and then upgrading me to the level of room I had booked. That kind of thing goes a long way toward making guests feel like they're valued. Bravo.
Comment from Hotel Management
30-Aug-2014 by Cecilia, Hotel Management
Dear David, Thank you very much for your beautiful review! We are very happy that you enjoyed your stay with us and especially, that according to you, the level of our service went beyond your expectations! We are already looking forward to welcoming you back soon! Warmest regards Cecilia Ahumada
Comment from Hotel Management
26-Feb-2014
Dear David, Thank you very much for your beautiful review! We are very happy that you enjoyed your stay with us and especially, that according to you, the level of our service went beyond your expectations! We are already looking forward to welcoming you back soon! Warmest regards Cecilia Ahumada
3 out of 5
Recommended
by A verified traveller

Amazing location and service but rooms are dated

Posted 06-Jan-2014 on Hotels.com
Amazing location and service but rooms are dated. The rooms are pretty old and shows signs of wear and usage. Definitely not worth the price unless, location is your primary objective. The location is perfect and incredible located in the Duomo. It's unfortunate that this is the case
Comment from Hotel Management
22-Mar-2014 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your kind review. We are happy that you appreciated our location and especially that you were satisfied with the service offered! Regarding the accommodation, we thank you for your useful feedback and we take the chance to inform that we are still in the process of renovating our rooms, when our occupancy permits. We really hope to have the chance of welcoming you back in a near future! My warmest regards Cecilia Ahumada Guest Relations Manager
4 out of 5
Recommended
for Shopping
by Superfly from Singapore

Great location, great for retail therapy

Posted 25-Dec-2013 on Hotels.com
Good service. Attentive staff and helpful concierge. Loved the modern design of the rooms and location is fabulous - especially for those who are visiting milan to shop.
5 out of 5
Recommended
for Business Travellers
by G

This traveller left a rating score only Posted 26-Nov-2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 07-Nov-2013
4 out of 5
Recommended
by L Tay from Singapore

Expensive but worth the extra

Posted 24-Oct-2013 on Hotels.com
A great option if you want to be smack in the middle of shopping at the Vittorio Emannuel Galleriam the Teatro La Scala and the Duomo, with a superb Michelin starred in-house restaurant as an option. The service was impeccable as was the well appointed luxurious room. The conceirge service was remarkably efficient, helpful and on top of the game with excellent restaurant and taxi booking services. All in all, well worth the extra premium paid to stay in one of the city's luxury hotels.
Comment from Hotel Management
04-Jan-2014 by Cecilia Ahumada, Hotel Management
Dear L Tay, Thank you so much for your review and nice comments. We are very happy you appreciated our service and that you have a pleasant stay with us. We hope to have the opportunity to welcome you back in the near future. Warmes regards Cecilia Guest Relations Manager