Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom F

Perfection

Posted 24-Feb-2015
Perfection conveniently located near Milano Centrale Station and Duomo. Couldn't be better in any way. Expensive but worth it.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Brooklyn, NY

Excellent Stay

Posted 17-Feb-2015
Pros: Room comfort and cleanliness
Location: Not very centrally located, but the Milan Metro is very easy to use.
My boyfriend and I stayed here on Valentine's Day during our trip to Italy. We decided the splurge was worth it for our last night in Italy and I'm glad we did. The hotel was very nice, clean, and decorated well. We found most of the staff to be extremely nice as well, but we did have two very unpleasant experiences with one of the concierges. Firstly, we asked him to check to see if a restaurant a friend had recommended was still open (Yelp claimed it had closed). He checked online and said yes, but did not offer to call. We later found out after going there that the restaurant was indeed closed. Additionally, we asked him for restaurant recommendations near the Duomo and his reply was, "Tonight? I recommend you go upstairs and order room service. Every restaurant will be booked for Valentine's Day." It was an extremely rude interaction and we were both pretty shocked. We ended up having no trouble at all finding a bar for drinks, a restaurant for dinner, and a sweets shop for dessert-- no thanks to this concierge. We reported him at check-out, but not sure anything will come of it. It was really a shame since the rest of the experience was really lovely, including the comfort of the room, the breakfast, and the concierge on our day of check-out, who was extremely professional and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Offerta expedia, prezzo ragionevole per eccellente

Posted 13-Feb-2015
Siamo già stati diverse volte in questo albergo di Milano, ogni volta che dovendo dormire a Milano, troviamo l'offerta expedia. Altrimenti il prezzo sarebbe molto superiore. Meraviglioso, eccellente unico difetto funzionamento aria nelle stanze difficilmente regolabile ed a volte altri piccoli inconvenienti. Personale cortese .
5 out of 5
Recommended
for Everyone
by A verified traveller

True Class with matching service

Posted 03-Feb-2015
Concierge (Giovanni) set up a very important dinner for me at Acanto Restaurant in the Hotel. The Dinner went impeccably. He even greeted me as I was leaving to make sure everything went well. This was the way my entire stay was at the hotel. I've stayed at a lot of hotels worldwide and this was one of the top experiences.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantástico

Posted 01-Feb-2015
Como conjunto é o melhor hotel da Italia. Quarto excelente, café da manha maravilhoso, localização ótima. O surpreendente, minha esposa esqueceu jóias no quarto e hotel ligou avisando que tinha sido encontrado e estava no quarto.
5 out of 5
Recommended
for Everyone
by A verified traveller

No need to comment! It was just fabulous hotel!!

Posted 19-Jan-2015
Restaurant in the hotel was so antique and beautiful... Room was all the time clean... Maid was checking all the time... Sauna and pol was also clean and adequate...
3 out of 5
by A verified travellerfrom Tokyo

A concierge has a problem....

Posted 08-Jan-2015
Pros: The atmosphere was excellent.
The facility and the atmosphere of the hotel was quite good. However, I was disappointed at the crusty attitude of the concierge. I asked him for the address of a small trattoria which my acquaintance recommended. He inhospitably looked it up on the Internet and gave me the answer (not with even a phone number) just by parol. I showed him the map of Milan and asked the location, then, he pointed just the street.,,, I know most of your guest do not go to such a restaurant with the common touch, butif it is required, he should have given me with the satisfactory service. That’s why I can not say I was adequately satisfied with the stay at your hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico

Gran hotel

Posted 05-Jan-2015
Pros: Me encanto!
Cons: A mi gusto nada! A lo mejor que haya tarifas que incluyan el desayuno pues como buen hotel de lujo el desayuno es demasiado caro.
Location: Tienes muchos lugares interesantes que visitar,esta lleno de tiendas con todo tipo de moda y precios,hay muchas excursiones para hacer cerca de Milan
Tiene servicio de shuttle al centro cerca del domo cada 15 mins.,el personal muy amable y atento,sus servicios rápidos.Es un gran hotel ,uno de los mejores en los que he estado, el precio lo vale!!! El Ritz de Londres le falta mucho para estar cerca en cuanto a su trato y servicio así como la relación calidad -precio.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

grand hotel with warm and very welcoming service.

Posted 29-Dec-2014
Pros: really friendly staff. great breakfast buffet. excellent concierges and reception staff
Cons: nothing
loved this place. we were in transit from milan to the swiss mountains and this made a luxurious and very friendly stop. will be my hotel of choice in Milan from now on
5 out of 5
Recommended
for Couples
by Staceyfrom Pasadena, CA

First Class Experience

Posted 20-Nov-2014 on Hotels.com
While this hotel was rather pricey. Everything was first class.