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One thing I will comment on is the food in the hotel for breakfast and dinner is phenomenal
Priscilla
Stayed 2 nights in Apr 2024
Response from badr amazirh on 17 Apr 2024
Dear Priscilla , We would like to thank you for staying at Double Tree By Hilton Milan Malpensa. We really appreciate your kind gratitude about the foods selection offred as for Breakfast as for dinner. it is really fantastic that everything was to your liking! Hoping to see you soon Regards from all of us.
Dear Marie Thank you for staying with us and for you Hight score this means really a lot to us!Grazie mille from everybody! Take care and visit us again soon.
Dear AraThank you for your high score We are really happy to know that everything was to your liking by having an amazing stay at Double Tree By Hilton Milan Malpensa.Visit us again and accept our best regards.
The room was lovely very clean and the shuttle was very helpful in getting around with some great advice of what was best to see and how to get there
Zachary
Stayed 1 night in Nov 2023
Response from Badr Amazirh on 12 Jan 2024
Dear Zachary First of all thank you very much for staying at Double Tree by Hilton Milan Malpensa and for your nice review and score.We are very glad to hear such a nice words about our comfort, location, cleanness , Hotel facilities and the free shuttle service.It will be a pleasure to host you again in the sooner future.We hope you will come back and see us again soon. Sincerely,
Quick check in and made sure I was happy through my stay even got me extra blanket I requested as came from Dolomites. Cuisine was delicious and loved Lasagna and the cod . Definitely loved my stay and shall return 🥰❤️
Joyce
Response from Badr Amazirh on 20 Jan 2024
Dear JoyceThank you for your staying at Double Tree By Hilton Milan Malpensa. Thank you once again for your sweet mention about express Check-in and cuisine. We hope you will come back and see us again soon. Sincerely,
The staff was very helpful and kind. The rooms were very clean & spacious. The only complaint I had was; at 5:30am construction or tree felling began (chainsaws) and that was annoying & interrupted our much needed sleep.
Marilyn
Stayed 1 night in Oct 2023
Response from Badr Amazirh on 20 Jan 2024
Dear Marilyn Thank you for your nice review and your score. We are happy to read that your stay has been comfortable and We appreciate your kind words on behalf our staff and cleaning.We hope to get the opportunity to see you again in the nearest future. Grazie mille from everybody! Take care
Situated next to a golf complex, this hotel is very new, quiet and orderly. Had to dock for a night before a longer stay in the center of Milano. It's in a northern Italian setting of small, quaint towns.
Joseph
Stayed 1 night in Oct 2023
Response from Badr Amazirh on 22 Jan 2024
Dear Joseph Thank you for staying at Double Tree By Hilton Milan Malpensa and for dedicating your time by writing such a detailed feedaback!We are really happy to know that everything else was to your liking by appreciating our location, facilities and cleanness.Visit us again soon and accept our warm greetings .
Our stay was brief. Our room was comfortable and clean.
Wendy
Stayed 1 night in Oct 2023
Response from Badr Amazirh on 22 Jan 2024
Dear Wendy Thank you for your review and for your stay. We are very happy to hear you had a comfortable stay. We look forward to welcoming you again for a longue stay please accept our Warmest wishes and best regards.
Dear John We are proud to know you were fully satisfied with your experience at Double Tree by Hilton Milan Malpensa! We are happy to read your general satisfaction and your sweet words about the staff.Hoping to see you soonand Grazie mille from everybody! All the best.
6/10 Okay
Tina
Travelled with partner
24 Sept 2023
Liked: Staff & service, amenities
I liked that it was a typical North American hotel with the soaps and shampos in the bathroom. Bed and linens were good. The restaurant is not very good. This was our last 2 nights in italy and having travelled around and tasted some great food, this restaurant was at best average.
Tina
Stayed 2 nights in Sep 2023
Response from Badr Amazirh on 27 Jan 2024
Dear Mrs. Tina Thank you so much for staying at Double Tree by Hilton Milan Malpensa and for your feedback.I greatly appreciate your positive evaluation for the comfort, the cleaning service and the quality of sleeping provided, such helpful comments will help us to continually to improve an outstanding quality service in the hospitality field.Furthermore, I am sorry that you felt unsatisfied with the restaurant. We try to offer a wide selection of fresh and local products, various dishes with the highest quality great array of food and beverages to satisfy all our guests and tastes guaranteeing of course a very good value of money.We hope you will return again in the near future for a new experience.All the bet and kind regards
6/10 Okay
Ireley
20 Sept 2023
Liked: Cleanliness, staff & service
Ireley
Stayed 1 night in Sep 2023
8/10 Good
Dale
18 Sept 2023
Dale
Stayed 1 night in Sep 2023
2/10 Terrible
Charles
16 Sept 2023
Charles
Stayed 1 night in Sep 2023
Response from Badr Amazirh on 27 Jan 2024
Dear Charles Thank you for your visit and for your time.We are very surprised to read your lower score concerning your stay and We remained saddened to know that it did not meet your expectations.Hoping to have the chance to welcome you again very soon,Best regards.
8/10 Good
Marianne
Travelled with family, Travelled with partner
10 Sept 2023
They advertise free airport shuttle but only can accommodate 7 people. Runs per hour. 40$ one way back to airport if you are lucky and can get a cab. Do not stay here unless you have car
Don’t stay here. Staff are horrible and so unhelpful. Wanted to end our lovely Italian holiday in a nice hotel the night before we flew home and it was by the far the worst we place we stayed at our entire holiday - no hospitality whatsoever. Room service food was also disgusting (still frozen at the bottom of the bowl).
Advertised a pool, they have no pool. Also, tv did not work in the entire hotel. Cable was out and they had no repair service until after weekend.
Room service food, was good but did not come hot.
All we got was an accessible (handicapped room). We discovered that after unpacking our luggage. Our romantic vacation was ruined and the feeling wasn’t good.
ara
Stayed 1 night in Mar 2023
Response from BADR on 30 Mar 2023
Dear Ara First at all I would like to thank you for your feedback and I am really sorry reading your discomfort caused by Room Type. Following an accurate investigation, I found that We assigned the room category you booked (Room category reserved: Superior Room, 1 King Bed, Accessible – Room assigned: Superior Room, 1 King Bed, Accessible). Please trust if you did immediately report your dissatisfaction, after check-in the front office staff would have found another accommodation satisfying your expectations. Hopping to get a new welcoming opportunity to express our best now-how in hospitality field please accept our best wishes. B.A
Great location, near Malpensa Airport.
Very clean, large room, large bed.
You have everything you want.
The location is not suitable if you don't have a car.
The location of this hotel is excellent between Milano and Verese.
Excellent accommodations, only issue was Wi-Fi and phone signal that seems to work in the lobby but limited in some of the rooms.
Everything was great….except major disappointment with no chocolate chip cookies!
Restaurant food was excellent but service was extremely slow. We had to ask 3 times for bread and took close to an hour to get it.
Also limited airport shuttle service. Hotel had to call for a taxi service. We picked this hotel purposely for the shuttle service
Friendly helpful staff especially Chiera at reception.
Kenneth
Stayed 1 night in Feb 2023
Response from B.A on 17 Feb 2023
Dear Kenneth,Thank you for your review and score. We appreciate your kind words and we are really glad to hear that your stay has been comfortable and enjoy our staff service . We endeavor to offer a positive and amazing experience for all of our guests and It is really gratifying to know when this happens.We hope to get the opportunity to see you again in the nearest future. Kind regardsB.A
Dear Guest:Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Simona CalabreseGeneral Manager
I liked the open lobby and food serving area.
I think the hotel should better develop the “garden view area” into a garden view.
Right now the center courtyard is concrete pavers so fill the space with a fountain , gardens and foliage
Chris J
Stayed 1 night in Sep 2022
Response from Simona Calabrese on 22 Oct 2022
Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Sincerely,Simona CalabreseGeneral ManagerDoubleTree by Hilton Milan Malpensa Solbiate Olona
Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Sincerely,Simona CalabreseGeneral ManagerDoubleTree by Hilton Milan Malpensa Solbiate Olona
10/10 Excellent
Assad
31 Aug 2022
Assad
Stayed 2 nights in Aug 2022
Response from Simona Calabrese on 22 Oct 2022
Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Sincerely,Simona CalabreseGeneral ManagerDoubleTree by Hilton Milan Malpensa Solbiate Olona
It’s fine to stay prior to leaving via Malpensa. The check in man was kind; however, he had no help and hence, a backup
Emanuel
Stayed 1 night in Aug 2022
Response from Simona Calabrese on 22 Oct 2022
Dear Richard Goodale:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Sincerely,Simona CalabreseGeneral ManagerDoubleTree by Hilton Milan Malpensa Solbiate Olona
Dear Sadaf, thank you for taking the time to review your stay at our Hotel and that you found the overall experience to your liking. We look forward to welcoming you soon to DoubleTree by Hilton Milan Malpensa.