Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom London

Extra charges

Posted 20-Apr-2015
The hotel is conveniently located in the city centre. My first stays at the hotel were reasonable, however my last stay was a nightmare. The hotel charged me for the services that were not provided to me and my conversations with the reception and the hotel management did not result in reimbursement. I am very disappointed that the hotel charged its customers for the services that were not provided and are not respectful of its customers at all!
1 out of 5
by A verified travellerfrom London

The worst hotel management and staff ever

Posted 14-Apr-2015
Pros: Significant extra unsubstantiated charges completely diminish benefits.
Cons: Hotel management
I was a regular customer of the hotel due it the hotel convenient location. However my last experience forced me to reconsider staying with the hotel. They charged me £359 for the nights I did not stay at the hotel. The reservation team and hotel manager wanted to be difficult and refused to reimburse. Expedia team were not able to deal with the hotel management either. I would strongly recommend to avoid this hotel if you don't want to pay for the service that was not provided to you.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom K

Close to the centre of town

Posted 02-Apr-2015
Well located hotel, close to Duomo and shops. Rooms a bit noisy with the tram passing by in front of it. Top 3 floors have terrific views across the city to the mountains. Distinct lack of fresh fruit at breakfast, and the breakfast room was a bit dull. Staff were friendly and welcoming. All in all, a comfortable stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney, Australia.

Convenient to the Metro, 10 minute walk to Duomo.

Posted 24-Mar-2015
We enjoyed our stay at this hotel, it was convenient to transport and within walking distance to the Duomo etc. The breakfasts were excellent. The room was comfortable and very clean. We'd happily stay here again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom j

Posted 24-Mar-2015
Helt underbart.hotellet var lätt att hitta låg centralt till allt
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2015
Very good location. Excellent breakfast. Clean rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Mar-2015
Nice hotel, great lobby area and fantastic central location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Köln

Hübsches Hotel Zentrum- Nähe und Dom.

Posted 12-Mar-2015
Pros: Lage, Ambiente, Service sehr freundlich, Metronähe und Frühstück .
Auch spezaial Auftäge werden freundlich und schnell durchgeführt.Ich war geschäftlich in Mailand und praktisch ist die Lage nicht nur Zentrum Nähe sondern auch nicht weit entfernt zur Metro.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

FANTASTIC

Posted 11-Mar-2015
Great location, very friendly and helpful staff. Great breakfast. Wifi was very slow or didn't work. But still a great experience
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location with very helpful staff

Posted 09-Mar-2015
Pros: Location and responsive staff
Cons: Iron and board in rooms
Location: It's central Milan.......where do you start!
Had a problem with a disruptive neighbour in the adjoining room (no fault of the hotel) and was immediately given a different room. They were also very apologetic. Remember, this is a central hotel so expect a little noise from the passing tram etc.