Property entrance

Reviews of Hotel Capitol

4 out of 5
Hotel Capitol
Via Cimarosa 6, Milan, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 166 out of 420 reviews" "
Rating 8 - Good. 186 out of 420 reviews" "
Rating 6 - Okay. 46 out of 420 reviews" "
Rating 4 - Poor. 15 out of 420 reviews" "
Rating 2 - Terrible. 7 out of 420 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Priya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
The hotel was outdated, and nothing like the pictures. The bathroom was not as clean as I imagined, and the AC in our bedroom did not work. We tried to call reception but the phone also didn’t work. There are also no plug points besides the bed which is really annoying as you want to charge your phone next to you but you can’t. We asked for a smoking room and was not given one. We also heard someone trying to open our door at 6AM. We were scared and felt as though we were not safe. We kept on hearing a trolley outside our room at early hours where we knew staff would not be around so early. The breakfast was extremely limited, it had barely anything. Was very disappointed in this. The only good thing about the hotel is that it is very close to the Metro.
Stayed 2 nights in Dec 2023
Response from Martino on 11 Dec 2023
Dear Mrs. Priya,We thank you for finding the time to post your review.Your opinion is very important and help us to improve our service.We would like anyway to discuss some points concerning what you have written:The air conditioning doesn’t work during these months, especially when it’s the winter season and there are few degrees outside.The reception is 24 hours open and it’s possible to contact us by composing the appropriate number. Smoking in the room is forbidden and this is clearly stated inside a 2003 decree which stops from smoking inside all the public and private work spaces.We will clarify what occurred regarding the episode you have referred stating that somebody tried to get into your room even if only our staff can do this through the master key and no maid has got it except the head chambermaid who never enter without asking permission, especially at such an early hour.Concerning the breakfast we can accept your consideration in spite of being a proper and personal opinion.RegardsMartino Romanelli - Hotel Capitol

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming property. The room was small but well appointed, clean and comfortable. The centro is a bit of a walk from this property, about 20/30 minutes, but it is a safe, interesting walk with lots of shops and restaurants along the way. The area right around the property has many shopping and dining options. I would stay here again. The front desk staff was very helpful.
Stayed 2 nights in Oct 2023
Response from Martino Romanelli on 14 Oct 2023
Dear Mrs. Kelly,Thank you for choosing the Hotel Capitol and for finding the time to write such a positive review regarding your stay.We are extremely satisfied with your statements and feel proud of our job by reading this.We just comment the details of the room by specifying that you had reserved a double superior room. In case you wished for the next time and paying a small supplement you can book an higher category room such as a deluxe or a junior suite which are larger concerning the internal spaces.Hoping to welcome you again here at the Capitol we send you best regardsMartino Romanelli

8/10 Good

lambert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to public transportation yet quiet. Front counter staff were responsive, helpful and eager to assist. Restaurant however has limited service and required advanced reservation for dinner even though it was not full.
Stayed 4 nights in Sep 2023
Response from Martino Romanelli on 30 Sept 2023
Dear Mr. Lambert,We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.We remain available for any suggestions our guests wish to provide us. Best regards Martino Romanelli

8/10 Good

Chris

Stayed 3 nights in Sep 2023
Response from Martino Romanelli on 18 Oct 2023
Dear Mr. Chris,We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Hoping to welcome you again here at the Capitol we send you best regardsMartino Romanelli

8/10 Good

Walid

Stayed 3 nights in Sep 2023
Response from Derogatis Enzo mgr on 27 Sept 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

10/10 Excellent

Paola

Travelled with partner
Liked: Amenities
Great customer service! The staff was super helpful and friendly. The suite was very large and roomy with a jacuzzi. The bed was very comfortable, and the black out drapes were great since we were in a high floor. It’s pretty much quiet, but you can hear sirens if they pass close to the hotel— but definitely did not hear any neighbors. My husband and I specifically came to Milan for the F1 Monza race and it was easy to get taxis to/from the hotel. Lulu, the concierge, was AMAZING! She recommended an amazing restaurant for my birthday and was also super friendly and helpful. We would definitely stay here again!
Stayed 1 night in Sep 2023
Response from Martino Romanelli on 8 Sept 2023
Good evening,We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Hoping to welcome you again here at the Capitol we send you best regardsMartinoReception Dep.

10/10 Excellent

Demetrios

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic staff, helpfull, friendly. Clean, tidy and stylish rooms. Big thank you! Demetrios Demetriou
Stayed 1 night in Jul 2023
Response from Derogatis Enzo mgr on 13 Jul 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

2/10 Terrible

Sammir

Stayed 1 night in Jun 2023
Response from Derogatis Enzo mgr on 8 Jun 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

8/10 Good

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The subway is a 2 minute walk from the property. You are not a 10 minute walk to any major attraction. Overall, the kitchen staff was great. The lobby staff was okay. I like that the hotel had lobby staff 24 hours a day. The room is tight. It was difficult to get in and out of the shower because you have to climb over a tall bathtub
Stayed 2 nights in Apr 2023
Response from Derogatis Enzo mgr on 24 May 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Mar 2023
Response from Derogatis Enzo mgr on 3 Apr 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

10/10 Excellent

Emrecan

Travelled with family
Liked: Cleanliness, staff & service
Great people helped alot….
Stayed 3 nights in Feb 2023
Response from Derogatis Enzo mgr on 20 Mar 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

8/10 Good

marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Derogatis Enzo mgr on 6 Feb 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

10/10 Excellent

Saar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in great area just west of the Center and a couple blocks from the Metro. Rooms were very clean and stylish (though on the small side even for Europe). Staff were warm and continuously helpful. Would definitely come back and recommend to others.
Stayed 4 nights in Jan 2023
Response from Derogatis Enzo mgr on 6 Feb 2023
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

10/10 Excellent

Carole, Vero Beach

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant room, acceptable decor in and out, polite helpful staff, nice stting on well-treed boulevard, conveniently close to transport
Stayed 4 nights in Sep 2022
Response from Enzo Derogatis mgr on 6 Oct 2022
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service.Best regards

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel in a residential quiet area. Very beautifully decorated. The staff is very attentive and friendly. I would highly recommend this hotel.
Stayed 1 night in Jul 2022
Response from Enzo Derogatis mgr on 26 Jul 2022
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

6/10 Okay

Tayseer

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

lisa

Stayed 1 night in Jun 2022
Response from Enzo Derogatis mgr on 27 Jun 2022
Siamo lieti di averla avuta ospite nel nostro albergo e la ringraziamo per la recensione, la sua opinione è molto importante e ci aiuta a migliorare il nostro servizio. Distinti saluti

8/10 Good

Amrita G

Stayed 1 night in May 2022
Response from Enzo Derogatis mgr on 23 May 2022
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Carole, Vero Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room and staff. Great location.
Stayed 3 nights in May 2022
Response from Enzo Derogatis mgr on 13 Jun 2022
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Enzo Derogatis mgr on 17 Jan 2022
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2021

10/10 Excellent

Luca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super polite and professional. The hotel room are a little bit small but very nice and comfortable
Stayed 1 night in Nov 2021
Response from Enzo Derogatis mgr on 18 Nov 2021
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
main dissapointment for me was the air con advertised when booking was turned off. Resul was a room that was too warm for a comfortable nights sleep.When i queried this response was it was October so turned off. i would not have booked this hotel if i had known this. Air con was advertised and first thing i select on preferences. No hot water first morning, plumbing problems, this happens, ok next 3 days. Continental breakfast was disappointing compared to other hotels. Recommend spending 10 euro elsewhere. Picture of breakfast on front desk definitely doesn't reflect current offering! Staff were really attentive and helpful. Good location close to Red line Metro. No complimentary water in room.
Stayed 4 nights in Oct 2021
Response from Enzo Derogatis mgr on 27 Oct 2021
We are pleased you have been a guest in our hotel and we thank you for your review, We apologize for the inconvenience and we inform you that we will do our best in order to avoid that will happen again. Your opinion is very important and will help us to improve our service.

8/10 Good

Emanuele

Liked: Cleanliness, staff & service, amenities
Capitol is in a good location and has good decor, strange access to an elevator, very friendpy staff. However the bathroom in my room showed signs of age and neglect with moldy tub seals and stained toilet.
Stayed 4 nights in Oct 2021
Response from Enzo Derogatis mgr on 25 Oct 2021
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent place to stay at. Great location
Stayed 1 night in Feb 2020
Response from enzo Derogatis on 24 Feb 2020
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from enzo on 31 Jan 2020
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Moshe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super value for money in Milan
great location. super service. great value for money
Stayed 4 nights in Dec 2019
Response from Stefania on 28 Dec 2019
Thank you very much for your review, our guest opinion is really important for us. Hoping to welcome you again Kind Regards

4/10 Poor

Fred

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Some decent staff members- some not so decent. Old rooms with furniture that has seen its day. AC not working though admittedly we didn't call to have it fixed so that hotel didn't get a chance to rectify it.
Stayed 1 night in Oct 2019
Response from enzo derogatis on 30 Oct 2019
We are pleased you have been a guest in our hotel and we thank you for your review, We apologize for the inconvenience and we inform you that we will do our best in order to avoid that will happen again. Your opinion is very important and will help us to improve our service.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from derogatis on 10 Oct 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well priced but a cab ride from the action
In a mixed residential and commercial area, this small hotel offers extremely friendly service and clean, very charmingly decorated rooms at a fair price. Be prepared to take a taxi to anything worth seeing in Milan, though, as the Capitol is definitely not walkable. The reception staff, while very well meaning, are ill equipped to cater to tourists (i.e., no city map with highlights, no recommendations of where to eat or what to see). Parking on the streets nearby is available and easy, once you figure out the arcane metering system. Bathroom was back-breakingly tiny. The caponata from the restaurant was outstanding.
Stayed 2 nights in Sep 2019
Response from enzo derogatis on 10 Sept 2019
We are pleased you have been a guest in our hotel and we thank you for your review, We apologize for the inconvenience and we inform you that we will do our best in order to avoid that will happen again. Your opinion is very important and will help us to improve our service.

10/10 Excellent

Giuseppe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Nice hotel good price/quality
Stayed 1 night in Jul 2019
Response from Enzo Derogatis on 22 Jul 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

8/10 Good

Wright’s, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its staff are excellent and it is set in a lovely area of Milan with great food, coffee and shops in the local area. The staff are always happy to help and a credit to the hotel (an example is we had to move room due to a fault and they couldn’t have been quicker or more helpful), breakfast was fabulous and the choice excellent. Whilst the hotel is very clean one small area for improvement is that the decor in our room was a little worn, but this is a very minor point which didn’t detract from a fabulous hotel.
Stayed 2 nights in Jun 2019
Response from Stefania Reservation on 28 Jun 2019
Thank you very much for your report and your feedback, we are happy to hear you had a nice stay with us and we really appreciate your opinion. Is also always helpful to hear suggestions to improve our service. Thanks and kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from enzo derogatis on 14 Jun 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Enzo Derogatis on 10 Jun 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Stefania - Res. Dept. on 5 Jun 2019
Thank you for your feedback, our guest opinion is always important to improve our service

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2019
Response from Enzo Derogatis mgr on 3 Jun 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019
Response from Enzo Derogatis on 21 May 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Stefania - Reservation on 18 May 2019
Dear guest thank you for your review, our guest opinion is very important ad help us to improve our service. Hope to welcome you again in the future. Kind Regards

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019
Response from Stefania - Res.Dept. on 3 May 2019
Ringraziamo per il tempo dedicato ad un feedback, il giudizio dei nostri ospiti è sempre gradito e ci aiuta a poter migliorare i nostri servizi. Grazie

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very good location and all tourist attractions were just a few minutes walk from this hotel.
Stayed 2 nights in Apr 2019
Response from Enzo Derogatis on 17 Apr 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Capitol
I have been to this location few times. I love the area and the friendly staff. The hotel is not a modern décor ut I love it
Stayed 4 nights in Feb 2019
Response from Enzo Derogatis on 13 Feb 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 5 nights in Jan 2019
Response from Enzo Derogatis on 4 Feb 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Enzo Derogatus on 31 Jan 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

CATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Enzo Derogatis on 2 Jan 2019
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards

10/10 Excellent

orel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 4 nights in Nov 2018
Response from Enzo Derogatis on 5 Dec 2018
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards CAPITOL World Class Hotel Enzo Derogatis - Mgr

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing !!!!!
Stayed 1 night in Nov 2018
Response from Enzo Derogatus on 15 Nov 2018
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards CAPITOL World Class Hotel Enzo Derogatis - Mgr

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Chiara Res. Dep. on 12 Nov 2018
Thank you for your kind review.

10/10 Excellent

tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Enzo Derogatis on 25 Oct 2018
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards CAPITOL World Class Hotel Enzo Derogatis - Mgr

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Enzo Derogatis on 8 Oct 2018
We are pleased you have been a guest in our hotel and we thank you for your review, your opinion is very important and will help us to improve our service. Best regards CAPITOL World Class Hotel Enzo Derogatis - Mgr