Deluxe Double Room | Minibar, in-room safe, desk, free WiFi

Reviews of iH Hotels Milano Ambasciatori

4 out of 5
iH Hotels Milano Ambasciatori
Piazza Cesare Beccaria, Milan, MI

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 1004 reviews" "
Rating 8 - Good. 383 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 64 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very closed to Duomo and metro . Highly recommended
Stayed 4 nights in Mar 2024

10/10 Excellent

Samina

Great location with good breakfast!
Stayed 5 nights in Feb 2024

4/10 Poor

Luis

The area
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alex, Manchester

Liked: Amenities, property conditions & facilities
Location is excellent
Stayed 4 nights in Jan 2024

6/10 Okay

theresa

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a facelift
The hotel is convenient to the Duomo but the entire hotel needs a deep cleaning and facelift. The hallways were filthy!
Stayed 1 night in Dec 2023

2/10 Terrible

Seidy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience en este hotel, habitaciones muy sucias,los baños las paredes con moho, mal olor, alfombras sucias, nos dio picazón todo la noche, encontramos insectos en nuestras sábanas.
Stayed 2 nights in Nov 2023

8/10 Good

anne

Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Nov 2023

8/10 Good

Hani

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is excellent and even though our room was old fashioned and too dark, it was very clean and quite large. We were very pleased staying at this hotel.
Stayed 4 nights in Nov 2023

2/10 Terrible

Azure

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable, subway near by, breakfast was included and decent. Unfortunately, the property itself was in very bad shape. I left a do not disturb sign on my room intentionally because I didn’t want the staff to come in, but it was ignored and my room is cleaned. The shower had a cloth curtain that looked dirty. Everything in the building was very outdated and in very bad shape. In front of the building is a fountain I thought I could sit next to an eat dinner saw four rats within two minutes.
Stayed 2 nights in Nov 2023

6/10 Okay

Rowen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need love
Great location. The rooms need a serious update.
Stayed 3 nights in Nov 2023

2/10 Terrible

Antoinette, Orlando

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is under construction. Very noisy and we had to be moved several floors up. This is not disclosed and there is no restaurant on site as notated. There is a rooftop bar that serves appetizers. Front desk staff are not welcoming and the rooms are outdated. Our first room's bathroom had mold in the shower. The breakfast buffet is the same daily and the food is cold. The only positive is the location. Close to the Duomo, restaurants and shopping.
Stayed 5 nights in Aug 2023

8/10 Good

Bradford

Stayed 1 night in Oct 2023

8/10 Good

Bashar AL

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So many things need to be addressed.
The carpet in the public spaces on the fifth floor was terrible, filthy, worn, and should have been replaced ten years ago. The noise from adjacent rooms was very noticeable. The shower stall was very small and uncomfortable.
Stayed 3 nights in Oct 2023

6/10 Okay

Justin

Travelled with family
Basically it was fine but we booked two superior rooms and paid a fortune for them and the rooms we were given were a third of the size in the pictures on Expedia. And when I questioned it with reception they were rude and just “they are the rooms”. Totally conned and ripped off.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected
Mixed reviews online left me nervous but I was very pleased with this Hotel. Pleasant staff a very good location in terms of access to Metro and vicinity to a multitude of shops and restaurants. Would happily return and recommend.
Stayed 3 nights in Oct 2023

2/10 Terrible

andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Mitko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in Milan for two nights. Hotel could not be in a better location. In quiet spot but so close to Dormo and shops. Very clean and spacious rooms. Breakfast was excellent. Staff very helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dina

Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IH hotels are always a good pic
Always a good stay with iH hotels. Good location close to shopping and restaurants friendly staff. They handled my laundry needs and returned my clothes the same day all perfectly folded in sealed plastic bags. Valentina at front desk was wonderful and helpful. Grazie Mille
Stayed 3 nights in Sep 2023

2/10 Terrible

Henry

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just don’t stay here. It’s worn out and not worthy of the star rating it claims to have. Carpets are stained and wrinkled. Smells of disinfectant everywhere. Staff is super helpful and very nice.
Stayed 1 night in Sep 2023

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the Duomo and Galleria
Stayed 1 night in Sep 2023

8/10 Good

michael, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a nice hotel in a fantastic location -- in a quiet little piazza right near the Duomo where all the crowds are. Our family had two nicely furnished modern rooms, with comfy beds, shower and TV. The breakfast buffet is surprisingly generous, and there's even a roof top bar. Service is efficient. The only real problem is not enough elevators, which means you can be waiting a while to go anywhere.
Stayed 2 nights in Sep 2023

10/10 Excellent

Julio

Stayed 2 nights in Sep 2023

8/10 Good

Lora Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to see the main sights.
Stayed 3 nights in Sep 2023

4/10 Poor

Emily

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful. Great location and affordable
Stayed 2 nights in Sep 2023

4/10 Poor

Zoltan, Regina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is the nicest part of the hotel. The location was great and the buffet breakfast had lots of selection and good taste. Other that I would not recommend this hotel. We sekectex a middle level room on Expedia and it was nothing like the photo. The carpet in the hallway was heavily stained and so loose that it rolled up when pulling the luggage. The room was very small. A luggage stand almost frll apart when a 24 inch suitcase was put on it. The shower was very small and had rust on the door. The closet was as big as the shower.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sheryl, west bloomfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location and excellent accommodations. However, The entrance was blocked by a construction wall so it was difficult to find when we first arrived.
Stayed 1 night in Sep 2023

2/10 Terrible

Kendra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are not an accurate representation of the property. Every aspect of the hotel was run down, and in need of major renovations including but not limited to the rooms, hallways, reception and elevators. The first room we received had severe water damage, mold in the bathroom, wall paper peeling, and a broken air conditioner. The staff was kind enough to find another room for us, but the only difference was the air conditioner was actually working. For the price we paid, I would have expected the hotel to be in much better shape. I would not recommend this property to anyone visiting Milan.
Stayed 1 night in Sep 2023

8/10 Good

Ralph

Stayed 3 nights in Sep 2023

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Sep 2023

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was out dated and the room had a weird smell. The towels had a very bad smell and room was very stuffy. Overall the room was not what would be expected as a clean hotel room. The location was great but would not be my choice to stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sheryl, west bloomfield

Travelled with partner
Liked: Amenities
Best location! Staff was welcoming and very helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Silver

Travelled with family
Liked: Staff & service, amenities
Everything was ok except there breakfast was horrible same stuff and not that many choices.
Stayed 5 nights in Aug 2023

10/10 Excellent

Anyell

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. The last time you gave us a great room with more space. It was great! Thank you!
Stayed 1 night in Aug 2023

10/10 Excellent

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice on our trip, the first day we landed and our 2nd to last day. The room on our 1st day was much nicer and in better condition than our 2nd stay. The staff was very help and the hotel is very convenient to various attractions, trains and taxis. Not to mention all the restaurant choices.
Stayed 1 night in Aug 2023

6/10 Okay

Vanessa

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I have ever stayed at in my life
This was the absolute worst hotel I have ever stayed in. I have no idea how Hotels.com would remotely call this a 4 star hotel. Photos will be attached. I can't imagine anyone would rate this above a 1 star hotel. The room was extremely dirty, walls dirty and marked up all over the place. Doors were splintered at the bottom as well as by the deadbolt lock. The carpet was ripped throughout the room, with a weird patch by the bathroom doorway with a completely different carpet. The bed only had a bottom sheet over the mattress and a comforter. The air conditioning was broken and the room was extremely hot. The bathtub/shower would not drain properly - very clogged drain. The hallway carpeting was ripped and coming up everywhere. There was no way to lock the room from the inside other than the single key operated deadbolt. The door to the room was very thin and did not feel secure at all. I would have never stayed here if we didn't have to catch a flight early the next morning and had no time to look for a different option. I would expect a full refund for this stay as it was completely misrepresented by Hotels.com as a 4 star property.
Bathroom door was splintered and broken
carpeting was filthy and ripped throughout and oddly patched in places
carpet ripped and dirty
Room door was splintered by the deadbolt and was very thin and not secure. No additional lock.
Stayed 1 night in Jul 2023

10/10 Excellent

Marines

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a view of the Duomo. Accessible to metro and Milano Centrale within minutes. Valentina at the front desk was very helpful- the staff was friendly and knowledgeable of the area.
Stayed 3 nights in Jul 2023

6/10 Okay

Jane

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The location is great. The breakfast is ok and the Wi-Fi is good. Staff were mixed one or two were helpful the rest not so much. The property is very run down, corridors and lifts dirty, carpet needed replacing, needed painting. I was served a drink in the rooftop bar in a glass that was chipped. We had to ask for shower gel and tea bags to be replaced. I would not stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Elaine

Stayed 2 nights in Jul 2023

8/10 Good

Mercy

Stayed 1 night in Jul 2023

8/10 Good

Clinton

Travelled with partner
Liked: Cleanliness
The hotel is in a fantastic location, right near Duomo and metro, and all the shopping. The hotel room was fine, basic style but with everything you need for a short stay.

8/10 Good

Keena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great location for staying near the Duomo and shopping. Carpet was coming apart from the floor in the hallway but the rooms were nice. Noisy from the construction nearby and street sweepers.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

raul

Disliked: Property conditions & facilities
Dirty 😞
Stayed 2 nights in Jun 2023