Interior entrance

Reviews of Hotel Bernina

3 out of 5
Hotel Bernina
Via Napo Torriani 27, Milan, MI

Reviews

7.8

Good

Rating 10 - Excellent. 239 out of 966 reviews" "
Rating 8 - Good. 431 out of 966 reviews" "
Rating 6 - Okay. 199 out of 966 reviews" "
Rating 4 - Poor. 69 out of 966 reviews" "
Rating 2 - Terrible. 28 out of 966 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

KHENG HONG

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
1. was in room 110. There was no shower curtain so much so we have to shower in the tube very carefully. Due to the winter weather, we shower with hot water which caused evaporation in the entire bath room making it wet top to bottom. This is dangerous because a wet floor causes dangerous fall. So we place towels on the floor. Imagine how troublesome it is for the chambermaids. 2. The basin tap was so difficult to turn it on/shut. They should lubricate it annually. 3. Kettle boiled water leaving a layer of particles on the water surface. Didn't seem hygienic. 4. Bed mattresses were worn out affecting a good sleep.
Stayed 4 nights in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Jan 2024

8/10 Good

Katherine

Stayed 1 night in Dec 2023

6/10 Okay

Angeliki

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Salomey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is on point
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

may

Travelled with family
Liked: Cleanliness, staff & service
convenient location
Stayed 3 nights in Nov 2023

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

6/10 Okay

Ariana

Liked: Staff & service
Disliked: Property conditions & facilities
The absolute best thing about this hotel is the staff they are wonderful and better than you’d find at a high end hotel. The worst thing hands down is the Wi-Fi. It’s unsecured and hardly works at night if at all. Not having Wi-Fi cost me a lot of time and money as I expected to be able to plan my next days events at night including booking tickets etc and I couldn’t. Due to that I had to go run a round the next day trying to figure stuff out and buy tickets last minute which were sometimes by then sold out etc. They have very thin walls I could hear someone’s cell phone ringing off the hook and would often get woken up very early by people in the hallways, leaving etc
Stayed 4 nights in Nov 2023
Response from Hotel Bernina on 24 Nov 2023
Dear Ariana,Thank you for your feedback on our hotel. We appreciate hearing about both the positive and negative aspects of your stay.Firstly, we are glad to hear that you found our staff to be wonderful and better than what you would expect at a high-end hotel. We take pride in providing excellent customer service and ensuring that our guests feel well taken care of.Regarding the issue you faced with the Wi-Fi, we apologize for any inconvenience caused. We understand the importance of a reliable internet connection, especially for planning your daily activities and making necessary bookings. We will take note of this feedback and work towards improving the Wi-Fi service, ensuring it is both secure and functional throughout the day and night.We also apologize for any disturbance caused by the thin walls. We strive to create a comfortable and peaceful environment for our guests, and we will take your feedback into consideration in order to improve this aspect of our accommodations.Thank you once again for sharing your experience with us. We value your feedback and hope to welcome you back in the future, providing an even better experience during your stay.Best Regards,

6/10 Okay

Sarah

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was in a great location but the room did not look like the picture, the door to the bathroom basically opened right onto the bed. There was mould on the bathroom walls and the walls were very scuffed. The floor to my room was very dirty, my socks came away dusty and full of dirt. The room was also very noisy, I could hear the person next door coughing and sneezing and the pipes did not stop making noises. Not great when you need to sleep.
Stayed 2 nights in Nov 2023
Response from Hotel Bernina on 24 Nov 2023
Dear Sara,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and we apologize for any inconveniences you experienced.We are glad to hear that you enjoyed our hotel's great location. However, we deeply regret that the room did not meet your expectations and fell short of the picture provided. We apologize for any confusion caused by this discrepancy but we can’t show every single room specifically picture.We are sorry to hear about the issues you encountered with the bathroom, including the proximity of the bathroom door to the bed and the presence of mould on the walls. Rest assured, we take cleanliness and maintenance very seriously, and we will address these concerns immediately.We would also like to apologize for the dirty floor in your room, as well as the noise disturbances you experienced during your stay. We understand the importance of a restful sleep and assure you that appropriate measures will be taken to mitigate such disturbances in the future.Your feedback is invaluable to us, as it helps us identify areas in need of improvement. We will use your comments to enhance our guest experience and ensure that future guests do not encounter similar issues.Once again, we appreciate your feedback and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Best regards.

8/10 Good

Gus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location with Central Station metro just a few feet away. The staff was very helpful and friendly. the room and bathroom were very clean. I thought that the price was high for a very small room with no view
Stayed 2 nights in Nov 2023
Response from Hotel Bernina on 24 Nov 2023
Dear Gus,Thank you for your feedback regarding your stay at our hotel. We appreciate your positive comments about our convenient location near Central Station metro and the helpful and friendly staff. Additionally, we are glad to hear that you found the room and bathroom clean.Regarding the price, we take note of your concern about the small room without a view. We understand that preferences may vary and we apologize if the room did not fully meet your expectations in terms of size and view.Please rest assured, we value your feedback and consider all aspects while striving to enhance our guests' experience. We hope to have the opportunity to welcome you again in the future, providing an even more satisfactory stay. Thank you once again for choosing our hotel.Best Regards,

10/10 Excellent

Gayle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to catch 4am bus to Malpensa Airp
Tiny room but clean & quiet. Great location to train station and the Malpensa airport shuttle. Plenty of dining options nearby.
Stayed 1 night in Oct 2023
Response from Hotel Bernina on 24 Nov 2023
Dear Gayle,Thank you for your excellent review. We are glad to hear that you found our room clean and quiet, despite its small size. Our hotel takes pride in offering a convenient location near the train station and the Malpensa airport shuttle stop. We are also pleased to know that you enjoyed the variety of dining options available nearby. We appreciate your feedback and hope to welcome you back to our hotel in the future.Best Regards,

8/10 Good

nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little over priced
Stayed 1 night in Oct 2023

10/10 Excellent

JAMES

Stayed 1 night in Oct 2023
Response from Hotel Bernina on 24 Nov 2023
Dear James,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Best Regards,

8/10 Good

Trevor

Stayed 1 night in Oct 2023

8/10 Good

Linda

Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, close to station. Good links to centre. Close to restaurants etc.
Stayed 1 night in Sep 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a perfect location next to the train station. The service was very cordial and excellent. One of the best hotels I have had the opportunity to stay in Italy.
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for the train station. Cramped rooms and all 'a bit tired' - overpriced for what you get.
Stayed 2 nights in Sep 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach local transportation. Helpful staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
A nice quiet hotel convinient to the central train station.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandro Guzman

Stayed 1 night in Sep 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, Roberto was very helpful!
Stayed 1 night in Sep 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in a great location, comfortable rooms and Roberto at the front desk was super helpful and gave us an upgrade!
Stayed 1 night in Sep 2023

8/10 Good

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the room was lovely and clean and the staff were very friendly. The only slight inconvenience was the noise of rooms being cleaned and guests leaving in the morning.
Stayed 1 night in Aug 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean modern hotel.
Stayed 1 night in Aug 2023

8/10 Good

Anjuli

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expected for what we paid.
Stayed 3 nights in Jul 2023

8/10 Good

AJ

Travelled with group
Liked: Cleanliness, property conditions & facilities
The stay was fine. The room was a little smaller than expected. Also, the gentleman at the front desk was a bit unfriendly and difficult to deal with.
Stayed 2 nights in Jun 2023

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Was able to check in early which was great after a day of travel. Daily house keeping and changing of towels. Aircon was a life saver in the heat. Good location for train station and airport transfers. Plenty of good food options around. Easy straight road to Milan duomo cathedral approx. 25 min walk. Walls are thin so you can hear everything, elevator isn’t great for lots of luggage. Shower did leave a massive puddle outside of it after use. All around great property. Would happily stay here again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
extremely convenient, property close to the train station, and major attractions. The hotel itself is very clean and relatively quiet.
Stayed 1 night in Jun 2023

8/10 Good

Claire

Stayed 1 night in Jun 2023

10/10 Excellent

Pennie

Liked: Cleanliness, staff & service, property conditions & facilities
Funky property very close to Milan central station. Breakfast phenomenal and lady serving was very friendly. Lovely place. Tip when coming out of station head to piazza duca Acosta, cross straight across the square and look left to see the sign….really enjoyed place after long flight..thank u.
Stayed 1 night in Jun 2023

2/10 Terrible

Amer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Very small room. Not nice at all . The only good things that its near the central station.
Stayed 1 night in Jun 2023

4/10 Poor

Divina

Disliked: Cleanliness, property conditions & facilities
the gentleman who checked me in, he was nice but the room given to me was dirty. I asked for another room and he asked me to pay extra 30 euros per night. Also, the breakfast was terrible. The woman was in a hurry to close at 10am but she was slow giving me my capuccino.I waited for about 10 mins. The food was not valuable for 15euros. Lastly, the guy who checked me out, charged me in US dollars because I paid with credit card. His conversion was over the top. Even though I asked him to charge me in Euros he said he cannot do anything. He was rude and impolite. SHould not be at the front desk.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Zhihong

Stayed 1 night in Jun 2023

10/10 Excellent

Lucy, Liberty Twp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Two minutes walk from train station, clean, convenient for trasfer from train to airport, about 35 min walk to Center, nice little hotel.
Stayed 1 night in May 2023

8/10 Good

Er Ning

Travelled with group
Liked: Cleanliness, staff & service
靠近中央火车站非常方便。
Stayed 2 nights in May 2023

6/10 Okay

Honor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was ok for a quick stay, but the photos online were a lot better than the room we were given. It was very minimal and scuffed
Stayed 2 nights in May 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023

8/10 Good

Vilasinee, Bangkok

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hi lights - center of everything metro & main station in walking distance - clean Low light - room is a bit small especially bathroom - there is only 1 elevator where it can accommodate only 1 ppl per time so most ppl will use stair if u stay at lower floor u will hear that walking sound all the time cause wall is no sound proof.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt very safe, staff were easy to communicate with, including on WhatsApp. It felt better than 3 star, more like 3.8!

10/10 Excellent

Swaleha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are really nice and friendly.
Stayed 2 nights in Nov 2022

6/10 Okay

David, Bentonville

Travelled with partner
Liked: Staff & service
This hotel is very close to Milan central train station which based on our stay in room 211 next to the elevator! Room is very small , you have about 2 feet on 3 sides of the bed to move around !bathroom is slightly better ! Glad we were there for only 12 hours !
Stayed 1 night in Oct 2022

10/10 Excellent

MAURICIO, Hacienda Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bernina was a great place to Stay in Milano for me due to being near Milans Central Station. There is also a Metro entrance a few minutes walk from the Hotel. Mateo at front desk is proffesional, and very helpful. There are plenty of places to eat, a supermarket and stores for last minute items. Like I said the metro stop is only a few steps so You can go anywhere around the city if you want fancy shopping, sightseeing etc.
Stayed 3 nights in Oct 2022

4/10 Poor

Vera

Disliked: Staff & service, property conditions & facilities
Very messy check in, very loud at night, hard to sleep
Stayed 6 nights in Sep 2022

8/10 Good

Aurelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, i have only stayed overnight between two legs of a trip (train from different city in Italy followed by flight out of Malpensa the next day) . For that purpose Bernina is extremely convenient being close (3 min walking) from Milano Centrale train station and close to good restaurants (recommend Osteria Mamma Rosa). The room i have used was somewhat spartan but served the purpose well, being very clean and quiet (if you keep the window closed). Water pressure - meh. Check in and check out - very fast. Serves breakfast. When calculating times to reach Malpensa, keep in mind that Malpensa Express trains run every 30 min, schedules are available online, ride takes 55 min to the airport and fare is 13 euros.
Stayed 1 night in Sep 2022