There was a glitch in our booking which occurred when I rescheduled our stay thru Expedia's call center; we were double booked, our original reservation did not get cancelled. The glitch was not the fault of the Waldorf Astoria and yet we were upgraded for compensation in having to explain the situation to several receptionists and the hotel manager on duty. They gave us the royal treatment and our room was extraordinary. We have been back since our stay in July. Grand.
Had a lovely four night stay at the hotel. The staff were very pleasant and helpful and the room was excellent it had a fridge, microwave and coffee machine. A complementary buffet breakfast was also offered..
Greeted with a smile and explained the room I booked was on a lower floor and because there had been complaints they offered a room on higher .
Clean , tidy ,and for New York Quite also the breakfast was welcome with good selection hot and cold.
Overall very good hotel. .
The Casablanca hotel is all you would hope for in a New York hotel. The hotel lobby is inviting, the room very clean with a comfortable bed, and a nicely appointed bathroom. The hotel staff is very friendly & all of them are more than willing to help with any questions/needs one has about New York. The service here is absolutely wonderful. Also, the hotel is very close (only steps away) from the heart of Times Square & within walking distance of most of the theaters. Taxi's & the subway are also easily accessed from this hotel which is convenient if one does not have a car. I do not recommend driving in New York unless you want to spend most of your time stuck in impossible traffic. You will be much happier with taxi's & using the subway. Anyway, this hotel is a safe choice in one wishes to stay in New York near Times Square and/or the theater district.
Imagine the warm and welcome oasis of a Moroccan style lodge yet just steps from the excitement Capitol of the World Times …More
I very much enjoyed my stay at the Andaz. As I was on a red eye flight I had asked for an early check-in which was accommodated with me getting to my room for 11am. The rooms are modern with an interactive tv and soft touch lighting controls. I particularly appreciated the free non alcoholic mini bar & snacks.
The bathroom and shower were clean & boasted twin hammered sinks & a rain shower.
I cannot fault the hotel in any way and would drfinitely use again.
clare from manchester UK
The newly built hotel is conveniently located on 5th Avenue at 41st Street, across from Bryant Park and the New York Public …More
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