BBQ/picnic Area

Reviews of Residence Inn Odessa

3 out of 5
Residence Inn Odessa
7261 Tres Hermanas Blvd, Odessa, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 467 out of 621 reviews" "
Rating 8 - Good. 100 out of 621 reviews" "
Rating 6 - Okay. 33 out of 621 reviews" "
Rating 4 - Poor. 8 out of 621 reviews" "
Rating 2 - Terrible. 13 out of 621 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth

As a traveling professional I stay in a lot of hotels (3 to 4 days a week. As such, especially in high crime areas, checking rooms for cameras, mics, etc. is common and respected by traveling professionals. The room I stayed in had a mirror placed over the sink (area between the bed and the bathroom) that was beyond shady. Like we all know the saying, " If there's no space, leave this place", when it comes to placing your finger on the mirror. There should be a space indicating a real mirror vs a fake/spy mirror. That mirror HAS NO SPACE. I made a video as proof. I STRONGLY SUGGEST (FEMALES ESPECIALLY) NOT STAYING AT THIS HOTEL. RATIONAL= UNSAFE. Unfortunately, these days and times where sex rings have become a norm there is little to no accountability and/or responsibility whenever establishments are notified of this happening in their facility. Stay safe out there y'all 🙏
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Hello Kenneth, I would like to think you for you opinion on our mirrors. You can rest a sure there are no camera's, but have a wonderful day.

8/10 Good

randy

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice room. Two televisions. Kitchen was nice. Perfectly set up for what we needed. Some issues with the cleanliness of the bedding. Overall very pleased.
Stayed 2 nights in Dec 2023
Response from General Manager on 7 Feb 2024
Hello Yamily, I just wanted to take the time out to thank you for your review. hope you have a wonderful day and hope to see you on your next travels.

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with kitchen
Stayed 4 nights in Nov 2023

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Feb 2024
Hello Lyle, I just wanted to take the time out to think you for your rating. hope you have a wonderful day and hope to see you on your next travels.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
I would like to take the opportunity to personally thank you for taking the time to give us a rating. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service.

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2023
Response from GM on 24 Nov 2023
I would like to take the opportunity to personally thank you for taking the time to give us a rating. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service.

10/10 Excellent

ELSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vanessa on 26 Oct 2023
Hello Elsa, I was wanting to reach out to personally thank you for your rating. Hope you have a wonderful day.

8/10 Good

WILLIAM, McKinney

Stayed 1 night in Oct 2023
Response from GM on 24 Nov 2023
I would like to take the opportunity to personally thank you for taking the time to give us a rating. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service.

2/10 Terrible

Peg, Philadelphia

Stayed 1 night in Oct 2023
Response from GM on 24 Nov 2023
I would like to take the opportunity to personally thank you for taking the time to give us a rating. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. I do not see any comments on what went wrong, but I do apologies for any inconvenience that you may have encountered during your stay.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Very nice hotel in a nice area. Our room was great. It was also very quiet and breakfast was quite good.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 3 Oct 2023
I would like to take the opportunity to personally thank you for taking the time to respond to a guest survey. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service.We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Peg, Philadelphia

Stayed 1 night in Sep 2023
Response from Vanessa on 26 Oct 2023
Hello Peg, I am reaching out to personally thank you for taking time out of your day to rate us, hope you have a wonderful day.

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast and space to park my truck
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
I would like to take the opportunity to personally thank you for taking the time to respond to our guest survey. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Everything was great except for breakfast. Room was very comfortable! Bed was great. My only complaint is the hot breakfast items were cold and the chocolate milk was ice chunks from sitting in ice.
Stayed 1 night in Sep 2023
Response from Vanessa- General Manager on 11 Sept 2023
I would like to take the opportunity to personally thank you for taking the time to respond to our guest survey. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. Your comments have been personally viewed by myself and forwarded to the team members. We all appreciate your feedback and are making continuous improvements to exceed the expectations of our guests.We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Anna

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 2 Oct 2023
I would like to take the opportunity to personally thank you for taking the time to respond to our guest survey. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Gasalea, Austin

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was nice, there was one staff member that was outstanding her name is Alizay C. we drove for 7 hours to Odessa for a funeral she made sure we were able to check in early freshen up and change our clothes in time for the funeral. She didn't have to do it but she did. She understood what we were about to go through and her comforting spirit make it better for all of us. Thank you Alizay!!
Stayed 1 night in Aug 2023
Response from Vanessa on 22 Aug 2023
Hello Gasalea,I wanted to takt he time out to thank you for your review and the reconization of Alizay I will make sure she knows she is doing a wonderful job.

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check In was fast and easy, a little disappointed that only one of the TVs was working, but maintenance guy tried to fix and was unable to. Other than that everything was great, quiet, clean, and comfortable.
Stayed 1 night in Jul 2023
Response from GM on 30 Aug 2023
Hello Veronica, Thank you for taking the time out to leave us a review I do apologize for one TV not working I will make sure to look into this.

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fix pool and elevator!
Stayed 1 night in Jul 2023
Response from GM- Vanessa on 30 Aug 2023
Hello, I am reaching out to see what exactly was wrong with our pool and elevator. Our pool is been open all year and we have not had trouble with our elevators, I do know that the hotel next door has had their pool closed and just fixed their elevators. Do you think you might be confusing our hotels. If you could please reach out to me at the hotel that would be wonderful. I hope you have a wonderful day.

6/10 Okay

Mitchell

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
One bed had no fitted sheet; Just mattress under the sheet. Blue toothpaste smear on bathroom countertop. Dirt and hair in shower drain. Just generally not cleaned well in the room. But the property itself was much cleaner including the breakfast area. Good pool also.
Response from GM- Vanessa on 30 Aug 2023
Dear Mitchell:I would like to take the opportunity to personally thank you for taking the time to respond to our guest survey. We consider feedback from our guests the number one tool in achieving the highest quality of guest service, you are among our most valued guests. We are very sorry that your stay was met with multiple negative encounters. Your comments have been personally viewed by myself and forwarded to members of our management team. We all appreciate your feedback and are making continuous improvements in attempt to exceed the expectations of our guests. We value your business and hope will consider to give us a try again during your future travels.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from GM- Vanessa on 30 Aug 2023
I would like to take the opportunity to personally thank you for taking the time to leave us a rating. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. Your comments have been personally viewed by myself and forwarded to members of our management team. We all appreciate your feedback and are making continuous improvements to exceed the expectations of our guests.We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Jun 2023

8/10 Good

Julius

Liked: Cleanliness, staff & service
It was a good place to stay the night
Stayed 1 night in May 2023

6/10 Okay

Amber Jordan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This has historically been our go-to hotel for business trips. They offered dinners and happy hour. Breakfast was always incredible. The common area air conditioning was off. The front desk girl didn’t acknowledge the complaints of it being too hot despite multiple people saying something. They no longer do the happy hour/dinners. And breakfast was mediocre at best. Just disappointing all around.
Stayed 2 nights in Apr 2023
Response from General Manager on 4 May 2023
Hello Amber, I do apologize that the lobby area was hot, the AC units are broken and currently getting worked on, I am sorry you were under the impression they were just off, my front desk did acknowledge that complaint however there is not much we could have done. I also do apologize about the social/happy hour as Marriott has discontinued that event during covid.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Clean, comfortable and very quiet.
Stayed 1 night in Apr 2023
Response from General Manager Vanessa on 26 Apr 2023
Hello Lawrence, I was just wanting to personally thank you for your review, I am pleased that you have a wonderful stay with us. We hope to see you on your next travel through the area.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Overall was very pleased with my stay. For the $120 price, this room came with a lot! Cook-ware, utensils, a Keurig, K-Cups, powder creamer, sugar, coffee mugs and wine glasses! Free breakfast in lobby as well. Definitely a much bigger bang for your buck compared to The DownTown Odessa Marriott, which ranges anywhere from $200-$500 for half of what this location offers. The room was also a 9/10 on cleanliness and atmosphere. Thermostat worked well also. The location of the hotel also felt very safe, so I had no issues with the parking lot. I would definitely recommend this location to others, and would definitely return!
Stayed 1 night in Mar 2023
Response from Vanessa V. on 13 Mar 2023
Hello Justin, I would like to take the opportunity to personally thank you for taking the time to respond to Marriott sponsored guest survey. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Vanessa V. on 22 Feb 2023
Hello Donald, I wanted to personally thank you for taking the time to leave us a review, and I am pleased that you had a good stay. Hope to you see soon.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with clean, spacious rooms. This is a very nice hotel in a great location.
Stayed 1 night in Dec 2022
Response from Vanessa on 25 Jan 2023
Your comments have been personally viewed by myself and forwarded to members of our management team. We all appreciate your feedback and are making continuous improvements to exceed the expectations of our guests. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Response from Vanessa on 25 Jan 2023
Your comments have been personally viewed by myself and forwarded to members of our management team. We all appreciate your feedback and are making continuous improvements to exceed the expectations of our guests. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

ROBERT

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2022
Response from Vanessa on 25 Jan 2023
Your comments have been personally viewed by myself and forwarded to members of our management team. We all appreciate your feedback and are making continuous improvements to exceed the expectations of our guests. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

10/10 Excellent

Shona

Liked: Staff & service
Response from General Manager on 4 May 2023
Hello Shona, I wanted to personally thank you for your rating, hope you have a wonderful day!

10/10 Excellent

Derek

Stayed 3 nights in Sep 2022
Response from AGM on 22 Oct 2022
Hello Derek, I just wanted to personally thank you for your rating and hope you have a wonderful day.

10/10 Excellent

jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient and quiet stay.
Stayed 1 night in Sep 2022
Response from AGM on 22 Sept 2022
Hello Jim, I would like to personally thank you for taking the time out to give us your feedback. We hope to see you on your next travels to the area!!

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The needs were amazing!
Stayed 1 night in Jul 2022
Response from AGM on 27 Jul 2022
Hello Helen, I would like to take the opportunity to personally thank you for taking the time to respond to Marriott sponsored guest survey. Here at the Residence Inn Odessa we take pride in providing ultimate guest service. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. We value your business and hope that you consider the Residence Inn Odessa a home away from home. We look forward to seeing you during your future travels.

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was Closed😣
We were disappointed because one of the main reasons we chose this property was for the kids to swim: pool was closed.
Stayed 1 night in Jul 2022
Response from AGM on 7 Jul 2022
Hello Kimberly My apologies about the pool being closed as that was out of our hands. I also wanted to thank you for taking the time out to leave a review, have a wonderful day

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from AGM on 28 Jun 2022
Hello, Thank you for your review

10/10 Excellent

Nilda, Elk grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable love it
Stayed 1 night in Jun 2022
Response from AGM on 28 Jun 2022
Hello Nilda, I just wanted to personally reach out and thank you for you review and we hope to see you again.

2/10 Terrible

Barbara

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from AGM on 31 May 2022
Dear Barbara: I would like to take the opportunity to personally thank you for taking the time to respond to our survey. We consider feedback from our guests the number one tool in achieving the highest quality of guest service. We are very sorry that your stay was met with negative encounters. Your comments have been personally viewed by myself and forwarded to members of our management team. We all appreciate your feedback and are making continuous improvements in attempt to exceed the expectations of our guests. We value your business and hope will consider to give us a try again during your future travels.

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff & room was great but unfortunately the pool was too cold. The sun was out all day & it never warmed up. The staff told that it’s always cold no matter if the sun is out. Gonna have to look for another place to actually enjoy some time in the pool. Over all great room & staff.
Stayed 2 nights in Apr 2022
Response from AGM on 3 May 2022
Hello Gerardo, I wanted to apologize for the pool not being heated we are currently in the process of getting a new pool heater installed fingers crossed. I am please to see your over all stay was pleasant and thank you for your feedback.

10/10 Excellent

Rene

Stayed 1 night in Apr 2022
Response from AGM on 3 May 2022
Hello Rene, I was wanting to thank you for your review and am I happy to see that you enjoyed your stay with us.

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Clean and comfortable room.
Stayed 1 night in Apr 2022
Response from AGM on 3 May 2022
Hello Phillip I am reaching to thank you for your review and I am pleased to hear you enjoyed your stay with us, we hope to see you on your next travels.

10/10 Excellent

Nilda, Elk grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2022
Response from AGM on 29 Mar 2022
Hello Nilda, I just wanted to personally reach out and thank you for taking the time out to review our hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy TX
Easy check in and no problems with the stay. Comfortable rooms
Stayed 1 night in Feb 2022
Response from AGM on 29 Mar 2022
Thank you for taking the time out to leave your feedback, hope to see you on your next travels

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from AGM on 15 Mar 2022
Hello Kristi, I am reaching out to thank you for taking the time to give us your review, I am happy that you had a wonderful stay.

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from AGM on 29 Mar 2022
Hello Jeffery, I just wanted to thank you for your feedback

10/10 Excellent

Tonny, Odessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly and clean. Beautiful rooms and comfy beds
Stayed 1 night in Jan 2022
Response from AGM on 29 Mar 2022
Hello Tonny, I am reaching out to thank you for your feedback and I am glad you had a good stay with us, hope to see you on your next travels.

10/10 Excellent

Jose

Stayed 2 nights in Dec 2021
Response from General Manager on 4 May 2023
Hello Jose, I wanted to personally thank you for your rating, hope you have a wonderful day!

10/10 Excellent

Jay

Stayed 1 night in Jan 2022

10/10 Excellent

Kimberly, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Dec 2021
Response from General Manager on 4 May 2023
Hello Kimberly, I wanted to personally thank you for your rating, hope you have a wonderful day!

10/10 Excellent

Juanita

Stayed 1 night in Dec 2021
Response from General Manager on 4 May 2023
Hello Juanita, I wanted to personally thank you for your rating, hope you have a wonderful day!

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. No complaints
Stayed 1 night in Dec 2021
Response from AGM on 14 Dec 2021
Hello Adrian, I just wanted to reach out and thank you for taking the time out of your day to leave a review, I am pleased that you had a great stay with us and hope to see you on your next time travels.

6/10 Okay

RODOLFO, san angelo

Liked: Cleanliness, amenities
We enjoyed the breakfast. Jo really knows how to take care of food preparation and quality. She makes breakfast enjoyable. Keep up the great work. Our room had some issues with lights and the shower needed attention. Overall a great stay.
Stayed 1 night in Dec 2021
Response from AGM on 14 Dec 2021
Hello Rodolfo, I was just reaching out to thank you for taking the time to leave the review, I will be getting with my maintenance staff and getting the issues you experienced during your stay taken care of.