Dining

Reviews of Baymont by Wyndham Odessa

2.5 out of 5
Baymont by Wyndham Odessa
4101 Parks Legado Rd, Odessa, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1001 reviews" "
Rating 8 - Good. 243 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Business traveller
Liked: Amenities
I like were its location is, but kids making too much noise after midnight
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Michael, We appreciate your feedback and are glad to hear you enjoyed the hotel's location. We recommend reaching out to our management team directly with any noise concerns for a swift resolution. Thank you for staying with us.

10/10 Excellent

Fidel

Liked: Staff & service
Disliked: Cleanliness
Elevator wasn’t working
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Fidel,We apologize for any inconvenience you experienced with our elevator during your stay. We appreciate your feedback and will address the issue promptly to ensure a more seamless experience for our future guests.

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Louis, We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any feedback to help improve your experience in the future.

8/10 Good

Jennifer, Odessa

Travelled with partner
Liked: Cleanliness, staff & service
Not much parking
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Jennifer,We apologize for any inconvenience you experienced with the parking situation. Guest feedback is valuable for our continued improvement. Thank you for sharing your thoughts with us.

10/10 Excellent

zoraida

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice size room, and the bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello zoraida,We appreciate your feedback on our spacious rooms and comfortable beds. It's great to hear you enjoyed your stay. We hope to welcome you back in the future for another pleasant experience.

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s an older property that’s showing it’s age. Clean, convenient. Noisy between rooms. Charged $1.00 per bottle of water, which I thought was a dumb policy: small extra profit for the negative reaction it creates.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Thomas,Thank you for sharing your feedback with us. We appreciate knowing what aspects of your stay were satisfactory and the areas where we can improve. Our team values all input as we strive to make each guest's experience exceptional. Your comments will be considered in our ongoing efforts to enhance our services.

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Darrell,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team to discuss your concerns further. Thank you for choosing to stay with us.

10/10 Excellent

MARCOS

👍
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello MARCOS,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and it was in a good location. Only downside was some people were smoking pot in the hallway and the smell drifted into our room. We would stay again.
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Cheryl,We are delighted to hear that you found our room comfortable and enjoyed our convenient location. Please be assured that we take all guest feedback seriously to ensure a pleasant stay for all. Should you have any concerns during your next visit, feel free to contact our management directly for assistance. Thank you for considering staying with us again.

10/10 Excellent

MINGXIANG, AZUSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. We will recommend to my friends
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello MINGXIANG,We are delighted to hear that you found our hotel clean and safe. Thank you for considering recommending us to your friends. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

6/10 Okay

Manuel, El Paso

Disliked: Cleanliness
The room has a large stain on the carpet. The shower isn't up to par. The room lighting is dim.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Manuel, We appreciate your feedback and regret to learn of your experience. Should you have further details you would like to share or if you wish to discuss your stay, please do not hesitate to reach out to us.

4/10 Poor

Lydia

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
more cleaning , the odor of the rooms were very bad , the bathrooms were dirty , better their staffing .
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Lydia, We value your feedback and regret to learn of your experience. Your comments have been noted for review with our team to ensure we maintain our standards. We appreciate you bringing this to our attention for further evaluation and improvement.

4/10 Poor

Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is decaying, elevator breaks down very often, no water pressure in shower third floor. Toilette not cleaned. I stay here very often, but its time to find a better place
Stayed 1 night in Jan 2024
Response from Manager on 19 Mar 2024
Hello Alberto, We appreciate your loyalty and feedback. Guest comfort is a top priority for us, and we regret to learn about the challenges you faced during your recent stay. Your concerns will be shared with the relevant departments for further review and improvement. Your satisfaction is important to us, and we hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello andrew,We're glad to hear you found our hotel clean and safe! Your comfort and well-being are our top priorities. Should you have any more feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!

2/10 Terrible

sylvia

Disliked: Cleanliness, property conditions & facilities
Staff was very accommodating but sheets were clearly not changed . A pill was found on bed , and fitted sheet as well as pillow was stained with what looked like mucous . Carpet was outdated and stained.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello sylvia, We appreciate your feedback and apologize for any inconvenience. We encourage guests to reach out directly to management with any concerns during their stay for immediate assistance. Your comments will be shared with the appropriate team members for review and improvement purposes.

6/10 Okay

Fernando

Travelled with partner
Liked: Staff & service
Pillows sucked. Oil fielders take over this place.
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar 2024
Hello Fernando, We appreciate your feedback and regret to hear about your experience. We strive to provide a comfortable environment for all our guests. Your concerns will be shared with the appropriate team members for review and improvement. Thank you for bringing this to our attention.

8/10 Good

William, Willow Spring

Travelled with partner
Liked: Staff & service
Outdated rooms!!!
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello William, We appreciate your feedback and regret any inconvenience caused. We strive to offer a range of room styles to suit all preferences. Your comments will be shared with our team for future enhancements.

10/10 Excellent

Rosalva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's always clean and quiet!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Rosalva,We're delighted to hear that you found our hotel clean and quiet during your stay. Your comfort and satisfaction are our top priorities, and we're thrilled that we met your expectations. If you have any additional feedback or if there's anything else you'd like to share, please don't hesitate to reach out to us.

4/10 Poor

Anastasia, Amarillo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked the room on Expedia and it was non refundable. When we checked in we were told that our room was on the 3rd floor and the elevator call button would work sometimes. After we checked and on our way to our room we found that the 3rd floor elevator call button was completely pulled out of the wall and missing. We had to take the stairs to go down to the first floor. We had a two nights stay. When we went down for breakfast we found that the only thing they had was cereal and coffe. This was a very disappointing experience and will never book here again.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Anastasia, We regret to hear about the inconveniences you faced during your recent stay. Your feedback is important to us, and we will address the issues you mentioned to ensure a better experience for future guests. Please feel free to reach out to our management team directly to discuss your concerns further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Scott, The Villages

Disliked: Property conditions & facilities
No elevator call button on top floor; had to carry luggage down the stairs. No TV guide; figure it out in your own. Breakfast was cold. Fan was very noisy.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Scott, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable to us and will be shared with the relevant departments. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Auden

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Auden,We apologize for any inconvenience faced during your stay. Your feedback helps us improve for future guests. Feel free to reach out to our management team regarding any unresolved issues. Thank you for bringing your concerns to our attention.

6/10 Okay

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room we okay. Clean. But i heard every toileet flush the iccerredin the building from the sound of it.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Danny,We appreciate your feedback on the cleanliness of your room. We regret any inconvenience caused by noise disturbances during your stay. Your comments will be passed on to the relevant departments for further review and improvement on our services.

2/10 Terrible

Marianna

Disliked: Staff & service
Response from Manager on 24 Feb 2024
Hello Marianna,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you would like to share so we can address any concerns you may have. We strive to provide all our guests with a memorable stay.

10/10 Excellent

KayE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good breakfast choices. Spacious room.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello KayE,We appreciate your positive feedback on our friendly staff, breakfast options, and spacious rooms. Your satisfaction is important to us. Thank you for staying with us and sharing your experience.

8/10 Good

Daniel C Orr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I thought early check in was 3 pm. We arrived a little past 3pm and room we reserved was not ready. We completed check in after 4pm. This is unacceptable. What is the point of reservations with a 3pm check in time advertised?
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Daniel C Orr, We apologize for any inconvenience you experienced upon arrival. Our team strives to accommodate all requests promptly; we recommend reaching out directly to our management for further assistance regarding your check-in experience.

10/10 Excellent

J.P.

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello J.P.,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your time at our hotel. We hope to welcome you back soon for another fantastic stay.

8/10 Good

Emelino, Tomball

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is always very friendly.
Stayed 3 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello Emelino,We are pleased to hear that you found our staff to be friendly during your stay. Your positive feedback is greatly appreciated. We strive to provide exceptional service to all our guests. Thank you for sharing your experience with us.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is a struggle with the spaces being very small. Lots of pickups and bigger vehicles so spaces get tight. Fairly quiet hotel.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Deborah, Thank you for sharing your feedback regarding the parking situation at our hotel. We appreciate your input and apologize for any inconvenience caused. We strive to accommodate vehicles of all sizes and will consider your feedback when making improvements. We are glad to hear that you found our hotel to be fairly quiet during your stay. We hope to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Richard, Hastings

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Staff friendly Many places to eat nearby. Walk-on Sports Bistro great food.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Richard,Thank you for your positive feedback! We're glad to hear that you found our beds comfortable and our staff friendly. It's also great to know that you enjoyed the food at Walk-on Sports Bistro and that there are many dining options nearby. We appreciate your kind words and hope to welcome you back soon!

6/10 Okay

Tim and Keius

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
AC unit non functional for either heat or cooling, thankfully the window opened a generous 6 inches and the room temp was tolerable to sleep after midnight.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Tim and Keius,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with the AC unit during your stay. We appreciate your understanding in adapting to the situation and finding a way to make your room temperature tolerable. We value your patronage and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The desk staff not very literate in English. Difficult to communicate with them. Wish guests were offered a small bottle of water for their room. What .50 a bottle? Room clean. Parking lot dirty with mud
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Mark, Thank you for sharing your feedback with us. We appreciate your input in regards to the language skills of our desk staff and apologize for any inconvenience caused. We value your suggestion regarding complimentary water bottles and will definitely consider it for future improvements. We apologize for the condition of our parking lot and will take necessary steps to address this issue. We hope you had an overall pleasant stay with us.

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Brad,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you had a positive stay at our hotel. We strive to provide excellent service and are delighted that we met your expectations. We look forward to welcoming you back in the future for another great experience.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was housekeeping tried to come in my room while I was still in there!
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Vickie,We apologize for any inconvenience caused during your stay. Our housekeeping team strives to provide an efficient and timely service. We have shared your feedback with our team to ensure better communication and coordination in the future. Thank you for bringing this to our attention.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Room is super clean, very satisfied
Stayed 1 night in Jan 2024
Response from manager on 31 Jan 2024
thank you for you stay, come back to see us

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 27 Jan 2024
Hello Shawna,Thank you for staying with us! We are thrilled to hear that you had an amazing experience at our hotel. We truly appreciate your patronage and hope to welcome you back in the future.

4/10 Poor

Joe

Travelled with partner
Disliked: Cleanliness
First room we were assigned had a inop ac/heater unit and the telephone also did not work.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Joe, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the AC/heater unit and telephone in your initial room. Our team is constantly working towards ensuring a comfortable and efficient stay for our guests. We appreciate your feedback and will use it to further improve our services.

10/10 Excellent

Dorothy L.

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Dorothy L.,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Roy, Concord

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Roy,We are delighted to hear that you had such a wonderful experience during your stay with us! We strive to provide exceptional service to all of our guests, and it's great to know that we exceeded your expectations. We hope to welcome you back in the near future for another amazing stay!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, you can tell they don't thoroughly clean at all. There was mold around the edges of the sink and everything is rusted. The floor was not vacuumed, the only clean things were the towels and the sheets.
Response from Manager on 23 Jan 2024
Hello Jennifer, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will share them with our team for improvement. Please do reach out to our management directly so they can address your concerns personally.

6/10 Okay

Francisco

Stayed 6 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Francisco, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns, please reach out to us directly so that we can address them. We hope to welcome you back in the future for a better experience.

8/10 Good

Elaine M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diassapointed in breakfast
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Elaine M.,Thank you for sharing your feedback about our breakfast. We regret to hear that it did not meet your expectations. We appreciate your valuable input and will share it with our team for improvement. We hope you had an enjoyable stay overall and thank you for choosing our hotel.

6/10 Okay

Virginia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk not being available for questions. I requested some towels never got them.
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Virginia, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced in regards to the availability of our front desk staff and the requested towels. We appreciate your understanding and will ensure that this is addressed with our team to better serve our guests in the future.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and comfortable bed
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Alvin,Thank you for your feedback on our clean rooms and comfortable beds! We are pleased to hear that you had a comfortable stay with us. We strive to maintain high cleanliness standards and provide a relaxing environment for our guests. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Patricia,Thank you for choosing our hotel for your stay! We are delighted to see that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another fantastic stay.

6/10 Okay

CHRISTOPHER

Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello CHRISTOPHER, We appreciate you choosing our hotel for your stay. If there were any issues or concerns during your stay, please feel free to reach out to us directly so that we can address them appropriately. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Paige

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Paige,We're thrilled to hear that you had a fantastic experience at our hotel! We truly appreciate your rating and hope to welcome you back again soon for another incredible stay.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Hotel was good, bed was comfy room a somewhat small/tight fit. Breakfast was great.
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Rita,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the bed comfortable and enjoyed our breakfast. We appreciate your feedback regarding the room size and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a fantastic experience during your time with us. We hope to welcome you back again soon for another excellent stay!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Donna,Thank you for appreciating our hotel's convenient location. We are pleased that it added value to your stay. We hope you had an enjoyable experience and look forward to welcoming you again in the future.

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Queenie,Thank you for choosing our hotel for your stay! We're glad that you had a fantastic experience. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another wonderful stay!