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We had a 4 night stay. We ran out of kleenex and cups; and, needed our trash emptied after 2 nights but was told they were short staff and couldn't get to us. We asked if we could pick up what we needed at the front desk and they did do that for us, but we had to ask; they didn't offer. We did like that the property was off the main road so there was no road noise.
Property is extremely nice, close to amenities but off the beaten path. Rooms were clean, hot breakfast was good. First floor dedicated to travelers with pets. Had very noisy neighbors, but not a reflection on the property.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Joy Taylor, GM on 1 Jan 2024
Thank you for the compliment. I'm sorry you had noisy neighbors. We do try to keep things as quiet as possible. We hope you come back soon.
8/10 Good
Sandra
28 Dec 2023
Sandra
Stayed 2 nights in Dec 2023
Response from Joy Taylor, GM on 1 Jan 2024
Thank you for taking the time to rate our hotel.
6/10 Okay
Larry S
Travelled with family
15 Dec 2023
Liked: Staff & service
Disliked: Room comfort
Larry S
Stayed 1 night in Dec 2023
Response from Joy Taylor, GM on 17 Dec 2023
Thank you for rating our hotel. I am sorry we did not exceed your expectations and promise we will try even harder on your next visit.
Elena, I am sorry you stay did not rate a 10 out of 10. I am unsure what may have happened to disappoint you with your stay. But allow me to apologize for our failure to exceed your expectations. Please come again.
8/10 Good
Emily
28 Oct 2023
Emily
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 28 Nov 2023
Thank you for rating our hotel. We appreciate your business and hope to see you again.
Everyone was very nice. The place was also very clean. My only complaint was the coffee was not very good and you need a warmer for your biscuits. You also need to put out some butter to soften instead of the refrigerator.
Gary
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 27 Oct 2023
Thank you for the review. You bring up a lot of good points and we appreciate your input. We hope you come again soon.
2/10 Terrible
Kimberley
Travelled with family, Business traveller
27 Oct 2023
Did not get the room we paid for. Front desk refused to move us. The hotel was not booked, parking lot was empty.
We were in town for an important interview for our daughters med school, extremely disappointed! She had to sleep on an uncomfortable pull out sofa & the shower was broken.
Kimberley
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 1 Nov 2023
Kimberly,Thank you for reaching out regarding your stay. I am truly sorry that you did not get the room type you reserved. Unfortunately we did not have the room type you requested available on the date of your arrival.. And while I realize our parking lot does not always appear to reflect a full house, we were full on the night you were here. We do hope you visit us again in the future.
4/10 Poor
Dorene
26 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor room layout. TV could not be seen from the bed. Shower set up was a disaster. Flooded the bathroom. (Room 102)
Dorene
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 27 Oct 2023
I do agree with the way the TV is positioned. We had another television on the unit at the foot of the bed, but unfortunately, when we installed the new flooring running the cable has proved difficult. We are working on a solution for that problem. As for the shower, that is a roll in handicapped shower and is the required set up for the room type. We do hope you come again in the future.
The property was stylish, clean and well maintained. The staff were friendly and helpful. The surrounding area was proudly displaying beautiful fall colors.
We will definitely stay there again!
Forrest
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 25 Oct 2023
Thanks for the nice compliment. We are glad you enjoyed your stay and are looking forward to seeing you again.
This is in a really pretty location just up the hill from town. Beds were comfortable and the facility and grounds were nice.
Walls were a bit thin and could easily hear the sound of people having a regular conversation in the room next to mine. Doors also shut loud. This was unpleasant when they arrived at 12:30am. At least they didn't talk long.
Douglas
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 20 Oct 2023
Thanks, Douglas. WE appreciate your business and are sorry you were disturbed. We do hope you come again.
The place was clean and comfortable, the employees were nice and professional. There were big carts for luggage, the coffee and breakfast area were excellent. Don't have a bad word to say about the place.
Had a great stay on our trip down to Bristol. Staff was very accommodating to our later check in, room was clean and comfortable, and breakfast had a great variety
Jason
Stayed 1 night in Sep 2023
Response from Joy Taylor, GM on 19 Sept 2023
Thanks, Jason. We hope your trip to Bristol was fun and exciting. We hope you stop in with us again.
10/10 Excellent
Steven
8 Sept 2023
Steven
Stayed 1 night in Sep 2023
Response from Joy Taylor, GM on 11 Sept 2023
Thank you, Steven. We hope to welcome you back soon..
8/10 Good
Darrell
4 Sept 2023
My parents are handicapped and there was a car parked in front of the doors so we couldn’t pull up to help them inside. When I asked why there was a car parked there the desk person said it was a coworker who was handicapped. I asked why couldn’t they park in the handicap spot and she said it was easier for her. Staff over guest?
Darrell
Stayed 3 nights in Sep 2023
Response from Joy Taylor, GM on 6 Sept 2023
Darrell, Thank you for sharing your comment with me. We do have a front desk agent who occasionally parks under the drive thru. She does try to leave room for cars to get in and out, allowing them to unload. She should be able to no longer do this when she gets her new brace, which will give her better balance. I am sorry this impacted you so negatively and we will certainly try to do better in the future.