Exterior

Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
1260 N, 12th Street, Middlesboro, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 374 out of 540 reviews" "
Rating 8 - Good. 121 out of 540 reviews" "
Rating 6 - Okay. 24 out of 540 reviews" "
Rating 4 - Poor. 9 out of 540 reviews" "
Rating 2 - Terrible. 12 out of 540 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
We had a 4 night stay. We ran out of kleenex and cups; and, needed our trash emptied after 2 nights but was told they were short staff and couldn't get to us. We asked if we could pick up what we needed at the front desk and they did do that for us, but we had to ask; they didn't offer. We did like that the property was off the main road so there was no road noise.
Stayed 4 nights in Mar 2024

10/10 Excellent

SUSIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Stayed 2 nights in Mar 2024
Response from Joy Taylor, GM on 25 Mar 2024
Thank you Susie.

10/10 Excellent

Vilma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, sparkling bathroom, and a very clean room. Friendly staff.
Stayed 1 night in Mar 2024
Response from Joy Taylor, GM on 25 Mar 2024
Thanks, Vilma. Our staff appreciates your comment.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities
Quick check in, c lean room
Stayed 1 night in Mar 2024
Response from Joy Taylor, GM on 25 Mar 2024
We appreciate your business and comment.

8/10 Good

Shaun

Great place to stay
Stayed 1 night in Mar 2024
Response from Joy Taylor, GM on 8 Mar 2024
Thank you for taking the time to share your thoughts.

8/10 Good

Jill

Stayed 2 nights in Mar 2024
Response from Joy Taylor, GM on 25 Mar 2024
Thank you for taking the time to rate your stay with us.

6/10 Okay

Eugene

The room could use an upgrade . Bathroom a little dirty around bathtub. Hot water takes a long time to get to point of use. Great ocean view
Stayed 1 night in Feb 2024
Response from Joy Taylor, GM on 4 Mar 2024
Thanks for taking the time to comment about your stay. We do hope you will come back again.

10/10 Excellent

Alan, Patriot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10th stay. always clean, great breakfast, great staff. so quiet. on a hilltop in Kentucky. deer, forest surrounding. great hotel.
Stayed 1 night in Feb 2024
Response from Joy Taylor, GM on 4 Mar 2024
What a great compliment. We certainly enjoy your visits and look forward to seeing you soon.

8/10 Good

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place.
Stayed 1 night in Feb 2024
Response from Joy Taylor, GM on 5 Feb 2024
Thanks, Rocco. We appreciate your business and hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Joy Taylor, GM on 31 Jan 2024
Thank you for the awesome rating. We hope you visit us again soon.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Joy Taylor, GM on 25 Mar 2024
Good morning, Lisa. Thanks to the 5 out of 5.

6/10 Okay

Eugene

Stayed 2 nights in Jan 2024
Response from Joy Taylor, GM on 31 Jan 2024
Thank you, Eugene. We appreciate your business. And thanks for rating your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quality
Property is extremely nice, close to amenities but off the beaten path. Rooms were clean, hot breakfast was good. First floor dedicated to travelers with pets. Had very noisy neighbors, but not a reflection on the property.
Stayed 3 nights in Dec 2023
Response from Joy Taylor, GM on 1 Jan 2024
Thank you for the compliment. I'm sorry you had noisy neighbors. We do try to keep things as quiet as possible. We hope you come back soon.

8/10 Good

Sandra

Stayed 2 nights in Dec 2023
Response from Joy Taylor, GM on 1 Jan 2024
Thank you for taking the time to rate our hotel.

6/10 Okay

Larry S

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Joy Taylor, GM on 17 Dec 2023
Thank you for rating our hotel. I am sorry we did not exceed your expectations and promise we will try even harder on your next visit.

10/10 Excellent

phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was acceptable
Stayed 1 night in Dec 2023
Response from Joy Taylor, GM on 17 Dec 2023
Thank you, Phil. We hope to make your next stay more enjoyable.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, and friendly staff
Stayed 1 night in Dec 2023
Response from Joy Taylor, GM on 5 Dec 2023
Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 2 nights in Nov 2023
Response from Joy Taylor, GM on 4 Dec 2023
Thank you for your business and for taking the time to rate our hotel. We hope to see you again.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joy Taylor, GM on 12 Nov 2023
Thank you, Christopher. We appreciate your business.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Quiet Good so far
Stayed 1 night in Nov 2023
Response from Joy Taylor, GM on 6 Nov 2023
Thank you for the vote of confidence.

2/10 Terrible

Elena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 2 Nov 2023
Elena, I am sorry you stay did not rate a 10 out of 10. I am unsure what may have happened to disappoint you with your stay. But allow me to apologize for our failure to exceed your expectations. Please come again.

8/10 Good

Emily

Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 28 Nov 2023
Thank you for rating our hotel. We appreciate your business and hope to see you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very nice. The place was also very clean. My only complaint was the coffee was not very good and you need a warmer for your biscuits. You also need to put out some butter to soften instead of the refrigerator.
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 27 Oct 2023
Thank you for the review. You bring up a lot of good points and we appreciate your input. We hope you come again soon.

2/10 Terrible

Kimberley

Travelled with family, Business traveller
Did not get the room we paid for. Front desk refused to move us. The hotel was not booked, parking lot was empty. We were in town for an important interview for our daughters med school, extremely disappointed! She had to sleep on an uncomfortable pull out sofa & the shower was broken.
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 1 Nov 2023
Kimberly,Thank you for reaching out regarding your stay. I am truly sorry that you did not get the room type you reserved. Unfortunately we did not have the room type you requested available on the date of your arrival.. And while I realize our parking lot does not always appear to reflect a full house, we were full on the night you were here. We do hope you visit us again in the future.

4/10 Poor

Dorene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor room layout. TV could not be seen from the bed. Shower set up was a disaster. Flooded the bathroom. (Room 102)
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 27 Oct 2023
I do agree with the way the TV is positioned. We had another television on the unit at the foot of the bed, but unfortunately, when we installed the new flooring running the cable has proved difficult. We are working on a solution for that problem. As for the shower, that is a roll in handicapped shower and is the required set up for the room type. We do hope you come again in the future.

10/10 Excellent

Randall

Stayed 2 nights in Sep 2023
Response from Joy Taylor, GM on 27 Oct 2023
Thank you for reviewing our hotel.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set up on a hill overlooking Cumberland Gap National Park in late October... what not to love. Beautiful part of out country.
Stayed 3 nights in Oct 2023
Response from Joy Taylor, GM on 27 Oct 2023
How kind of you. Thank you for such an awesome compliment for our hotel and area. We hope to see you again.

10/10 Excellent

KATHY

Stayed 3 nights in Oct 2023
Response from Joy Taylor, GM on 28 Nov 2023
It is ssuch a pleasure to receive a 5 out of 5 rating. Thank you for your business. Please come again soon.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 25 Oct 2023
Thank you for sharing your review of our hotel. We hope you will visit us again.

8/10 Good

Forrest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stylish, clean and well maintained. The staff were friendly and helpful. The surrounding area was proudly displaying beautiful fall colors. We will definitely stay there again!
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 25 Oct 2023
Thanks for the nice compliment. We are glad you enjoyed your stay and are looking forward to seeing you again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Cumberland Gap National Park
Excellent stay Room was clean and comfortable Quiet Great location for visiting the National Park Highly recommend Ike’s Artisan Pizza restaurant
Stayed 3 nights in Oct 2023
Response from Joy Taylor, GM on 25 Oct 2023
Thanks, Kenneth. We are very happy you enjoyed your visit to our area and hope to see you again in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 24 Oct 2023
Thank you, John. We appreicate your business and hope to see you again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfy, Quiet, Convenient
Everything was clean, comfortable, and quiet. Hot breakfast was great to have and the location to the area attractions was perfect.
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 24 Oct 2023
Thank you for the awesome comment. We certainly appreciate you taking the time to leave us a review. We look forward to welcoming you back.

10/10 Excellent

dona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful area, quiet and safe
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 23 Oct 2023
Thank you for commenting. We appreciate your business and hope to see you again.

10/10 Excellent

Eileen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night great stay. Close to the business meetings we were attending.
Response from Joy Taylor, GM on 23 Oct 2023
We are glad you enjoyed your stay and hope to see you again. Thank you for sharing your thoughts.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always kept very nice. We stay there often.
Stayed 2 nights in Oct 2023
Response from Joy Taylor, GM on 23 Oct 2023
Thank you. We love our loyal customers and are always happy to welcome them back. We look forward to your next visit.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a beautiful location looking out over the mountains. The rooms were clean and comfortable and the breakfast was excellent!
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 20 Oct 2023
Thank you Connie. We hope to see you again.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for us!
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 20 Oct 2023
Thank you Bruce. We look forward to seeing you again.

8/10 Good

Douglas, Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a really pretty location just up the hill from town. Beds were comfortable and the facility and grounds were nice. Walls were a bit thin and could easily hear the sound of people having a regular conversation in the room next to mine. Doors also shut loud. This was unpleasant when they arrived at 12:30am. At least they didn't talk long.
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 20 Oct 2023
Thanks, Douglas. WE appreciate your business and are sorry you were disturbed. We do hope you come again.

10/10 Excellent

Thomas, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 31 Oct 2023
Thank you, Thomas. We appreciate your business and hope to see you again soon.

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 7 Nov 2023
Thank you for your review. We hope to see you again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just as expected.
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 20 Oct 2023
Thanks, Catherine. We hope to see you again soon.

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 20 Oct 2023
Thank you, Gary. We look forward to your next visit.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 27 Oct 2023
Thank you.

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and comfortable, the employees were nice and professional. There were big carts for luggage, the coffee and breakfast area were excellent. Don't have a bad word to say about the place.
Stayed 1 night in Oct 2023
Response from Joy Taylor, GM on 10 Oct 2023
Thank you. We hope to see you again soon.

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, conveniently located, quiet property. Would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Joy Taylor, GM on 3 Oct 2023
Thank you Loretta. We look forward to seeing you again.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with Friends
Had a great stay on our trip down to Bristol. Staff was very accommodating to our later check in, room was clean and comfortable, and breakfast had a great variety
Stayed 1 night in Sep 2023
Response from Joy Taylor, GM on 19 Sept 2023
Thanks, Jason. We hope your trip to Bristol was fun and exciting. We hope you stop in with us again.

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Joy Taylor, GM on 11 Sept 2023
Thank you, Steven. We hope to welcome you back soon..

8/10 Good

Darrell

My parents are handicapped and there was a car parked in front of the doors so we couldn’t pull up to help them inside. When I asked why there was a car parked there the desk person said it was a coworker who was handicapped. I asked why couldn’t they park in the handicap spot and she said it was easier for her. Staff over guest?
Stayed 3 nights in Sep 2023
Response from Joy Taylor, GM on 6 Sept 2023
Darrell, Thank you for sharing your comment with me. We do have a front desk agent who occasionally parks under the drive thru. She does try to leave room for cars to get in and out, allowing them to unload. She should be able to no longer do this when she gets her new brace, which will give her better balance. I am sorry this impacted you so negatively and we will certainly try to do better in the future.

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joy Taylor, GM on 4 Sept 2023
Thank you, Kelsey. We hope you come back soon.