Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

The room need refresh a bit too old

Posted 15-Oct-2014
Pros: Everything good but old
Good Hotel but old need refreshments, good location, good layout but out of date
4 out of 5
Recommended
for Everyone
by A verified traveller from denver co

Very nice staff

Posted 08-Oct-2014
Very nice staff! but hotel need some updates on hall 's carpet. Also, there was a VERY strong odor of incense by the lobbie. I particularly cannot stand any of those odors and think no hotel of that category should have incense in their lobbies.
4 out of 5
by A verified traveller from p

Wi-fi rip off

Posted 06-Oct-2014
Having to pay $15 a day for wi-fi is appalling. I can walk to McD, spend $5 and get it free. Staff very helpful and friendly. Expected far more for the rate I paid.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Absolutely amazing, it can't get any better!!!

Posted 06-Oct-2014
Pros: Everything if of the highest quality - facilities, staff, food, absolutely everything. You'll be thoroughly spoiled, I promise you that.
Cons: Everything is already perfect! I've never been able to say that about another hotel before.
Location: Great location - close to downtown Miami if you have a business meeting and at the same time secluded on a small key surrounded by water.
This is an absolutely amazing hotel, one of the finest I've ever been in and I travel a lot - staff is most accommodating and courteous, there isn't anything they wouldn't do for you to make you feel well, the location is amazing - close to downtown if you have a business meeting there and at the same time separated on a lovely small key, the beach is small, but lovely, swimming pool is also very nice and the staff ask you all the time if you need anything, do don't even need to move your finger, they'd do it for you, the spa is also very nice, restaurants are excellent, you should try the Peruvian restaurant (La Mar), I can't wait to come back to have the Paiche Chorillana again, and the services is extraordinary - one of the waitresses remembered me from my previous visit 5 months ago and even remembered what I had last time (unbelievable!!!), breakfast is also excellent with lovely smoothies and delicious fresh fruit. In a nutshell, an extraordinary hotel even for the fussiest guest, I cannot give any recommendation as it's already perfect. Thanks you so much for an amazing experience!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

beautiful hotel

Posted 29-Sep-2014
Pros: everything
wonderful hotel and friendly staff, we will go back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from leeds

That's the one of the best hotels in miami

Posted 29-Sep-2014
Mandarin oriental is amazing hotel. I love it's privacy and superb staff. It's nice relaxing beautiful and clean. You will get treated amazingly. The both restaurants worth of attention as the food is delicious. When I'm in miami and it's very often I always stay in at least 3 hotels. The longest I stay is mandarin and then other 10 days I split in other to which always something new so I could compare. Also mandarin is an actual 5 stars not any less
5 out of 5
Recommended
for Everyone
by A verified traveller from m

Best hotel in Miami

Posted 25-Sep-2014
This is defenitly best hotel in Miami Great location. Restaurants and bars in the hotel are great Managements and the staffs are very professional.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Sep-2014
Pros: The staff, hotel design plus comfort of rooms. The Management team deserves recognition for operating a five star experience.
Location: Downtown Miami so there are Museums, Theater, Sports/Concert Arena, Bayside and of course restaurants.
We were celebrating an anniversary and the Mandarin proved to be the perfect stay! After busy days and nights, it was great to return to complete elegance and comfort. Relaxing by the pool offered perfect relaxation with a very capable, attentive staff. Lunch poolside was excellent. The concierge was helpful and recommendations were exactly what we were looking for. The Mandarin truly made us feel like a welcome guest!
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Stay here

Posted 19-Sep-2014
This hotel is exactly what you would expect from a Mandarin. Loved it.
3 out of 5
by A verified traveller

Posted 15-Sep-2014
Small room, small balcony (ledge), dirty carpet and no personal service.