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Reviews of Downtown Beds - Hostel

2 out of 5
Downtown Beds - Hostel
Isabel la Católica 30, Centro Histórico, Mexico City, CDMX

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 210 reviews" "
Rating 8 - Good. 75 out of 210 reviews" "
Rating 6 - Okay. 21 out of 210 reviews" "
Rating 4 - Poor. 8 out of 210 reviews" "
Rating 2 - Terrible. 8 out of 210 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Estuvo bien
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
Very helpful staff
Stayed 2 nights in May 2022
Response from Downtown Beds on 11 Jun 2022
Hello, Thank you very much for your comments, we appreciate them very much.

2/10 Terrible

Taylor

Stayed 1 night in May 2022
Response from Downtown Beds on 6 May 2022
Hola , Muchas gracias por comentarnos. Saludos,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's more than a 🛌 ⭐⭐⭐⭐🌙
It was a return visit after a year and it's still the the best and with the locker added 👍👍 female receptionist early morning of Feb 27th was the most helpful after a long trip 😎 she did the impossable getting me some 😴
Stayed 1 night in Feb 2022
Response from Downtown Beds on 2 Mar 2022
It was a pleasure to have you stay at Downtown Beds again. We hope to see you again soon. Best regards,

8/10 Good

miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great hosts
Perfect location
Stayed 2 nights in Jan 2020
Response from Downtown beds Staff on 28 Jan 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante, esperamos nos visite pronto.

10/10 Excellent

cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i'll stay again
nice bed and pillow. very quiet in the room and in the building. Breakfast was oatmeal, toast, juice. can ask for a lock to lock your locker.
Stayed 4 nights in Dec 2019
Response from down town beds staff on 29 Dec 2019
Hello Cheryl thank you very much for choosing us, we are very happy to have had you as a guest, come back soon

10/10 Excellent

concha, durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mattress and pillow are very comfortable. there is a feeling of privacy if you get a unit facing a wall.
Stayed 4 nights in Dec 2019
Response from down town beds on 29 Dec 2019
Hello thank you very much for choosing us, we are very happy to have had you as a guest, come back soon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The mattress I had and pillow, were very good. the individual light over my bed didn't work. Breakfast started at 8 except when it didn't start until 8:30. the staff at the front desk were excellent. You can ask for a lock for the locker assigned to your bed. Breakfast consisted of oatmeal, toast, fruit, juice, coffee. They give you an extra top sheet that you can use as a screen between beds. each bed has its own electrical outlet. I've stayed here 2x, with college students and with people in their 70s and will stay again.
Stayed 4 nights in Dec 2019
Response from down town beds on 29 Dec 2019
Hello thank you very much for choosing us, we are very happy to have had you as a guest, come back soon

8/10 Good

Theresa

Liked: Cleanliness, staff & service, room comfort
Friendly staff and stylish place to settle for days with ease. Good value, vibe and fabulous location made the stay easy and free.
Stayed 3 nights in Nov 2019
Response from Jesús Chávez Front Manager on 19 Nov 2019
Hello Theresa, Thank you so much for your value feedback, this kind of comments are very helpfully to keep the staff motivated. We hope to see you next time. Kind regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
My advice: Choose a different location.
They advertise wifi but it doesn't work in the rooms which is not advertised. The breakfast is bread and a piece of fruit if you stay here you will need to purchase additional food. The beds are terribly uncomfortable and there's no air conditioning. If you leave the window open for air the mosquitoes will get you. The door slams shut and there's no way to prevent it. Everytime someone goes in or out the room wakes up. They advertise they have an airport shuttle and they don't. They will offer to call a car for 400 pesos. You can get an Uber for 100. All of this could have been dealt with one issue at a time but the staff doesn't seem to know what customer service is. The only good thing about this hostel is the location.
Stayed 5 nights in Oct 2019
Response from Jesús Chávez Front Manger on 19 Nov 2019
Thank you for your value feedback, is really sad to see that your stay was not the best. Any way, this kind of comments are very helpfully to keep improving and to provide a better service to our future guests. Thank you and we hope to see you come back to cheange your point of view of Downtown Beds Hostel. Kind regards,

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Downtown Beds on 30 Sept 2019
Muchas gracias por su review. Esperemos verlo pronto en Downtown Beds. Saludos cordiales ,

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2019
Response from Downtown Beds on 25 Sept 2019
Muchas gracias por su comentario. Esperemos poder verlo nuevamente con nosotros en un futuro. Saludos cordiales,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy. For a week they didn't clean the room. There was not any privacy between the beds. No curtains, no proper baggage places. No lift for 3rd floor. The staff was disorganized. They gave our key to someone else... I will never use this hostel again. For a few dollars more our friend stayed in a proper hotel two blocks from this hostel. Stay away from this place.
Stayed 20 nights in Mar 2019
Response from Front Desk Team on 23 Apr 2019
Thank you for your value feedback, is the only way to keep improve. We hope see you in the coming future and you enjoy a different experience with us. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We like the service .. and must of all the location!!
Stayed 3 nights in Apr 2019
Response from Downtown Beds on 17 Apr 2019
Thank you so much for your positive feedback, we really appreciate it. We loved having you in the Hostel. We hope to have you staying with us soon. Kind regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
Great staff. Clean and comfortable. Fantastic location.
Stayed 1 night in Feb 2019
Response from Downtown Beds on 27 Feb 2019
Thank you for your value feedback, is the only way to keep improve. We hope see you in the coming future. Kind regards,

10/10 Excellent

Hirad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, great staff, helpful and peaceful place
Stayed 1 night in Dec 2018
Response from Staff on 11 Feb 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from staff on 11 Feb 2019
Thank you for staying with us!

10/10 Excellent

Jesse

Groovy clean place and lovely people
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Julian, Toronto

Liked: Cleanliness, staff & service
beautiful outdoor courtyard, stylish rooms, and friendly staff. Lighting was terrible everywhere: rooms, bathrooms, common spaces and I found myself having to use my phone just to get around. Complimentary breakfast is a piece of white bread, coffee & piece of fruit --nice touch, but i would recommend going out somewhere for a real breakfast. Overall good stay, but I would not recommend to someone seeking comfort.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful surroundings
Overall, we give it a 4 out of 5. A good stay but areas for improvement. First, the area is absolutely fantastic. It’s part of the Downtown Mexico complex which is beautiful. We had cocktails at the roof which was proper mixology and a fancy dinner at Azul which the food was to die for! Location for historic downtown is perfect, nightlife is better in other areas but you’re right by Zocalo and shopping areas. The shower is clean and big with changing space. Areas for improvement is you need two of your own locks to lock up your stuff. One for your main locker, which isn’t nailed down to anything and can be moved, and a second for a small lockbox that you can charge your phone or leave smaller valuables. I didn’t like how there isn’t individual lights in each bed, and there isn’t a charging station near your own bed (only the little locker that I mentioned). They provide wool blankets, which I’m not a fan cause wool is itchy. The complex is beautiful, but the dorm room can be improved logistically. Also it’s a bit unorganized for assigning beds, they give you a room and a key that’s assigned to a bed but then you just pick an available bed when you walk in the room. This made it confusing and I was concerned if someone would claim my bed or id claim a used bed. We changed rooms when we couldn’t find a clean bed for a room assigned. I’d recommend for a quick trip, but I did expect more for the price.
Stayed 1 night in Oct 2018

8/10 Good

Emma, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice, clean hostel. The check in for the hostel was a little hard to find and you have to walk through a restaurant,then then at the back of the hostel is the reception desk. The staff were very friendly and spoke English. There was free continental breakfast too which was a bonus. The only issue is that everything outside, like people talking in the courtyard, doors closing, etc., is heard in the rooms, which is an issue if you value sleep.
Stayed 1 night in Oct 2018

10/10 Excellent

Nathan, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great thanks
Excellent hostel right in the heart of the city. Not very busy, but possible time of the year? Lovely bar downstairs.
Stayed 2 nights in Sep 2018
Response from Staff on 21 Sept 2018
Thank you for your feed back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect area, so beautiful inside, super friendly stafd.
Stayed 2 nights in Jul 2018
Response from Staff on 17 Aug 2018
Thanks for staying with us! We appreciate yor feedback

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you could never imagine how perfect this hostel is, easy to locate , clean and beautiful, only the music turn off until 12am
Stayed 5 nights in May 2018
Response from Staff on 24 May 2018
Thanks for staying with us

10/10 Excellent

J, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Block away from Zocalo. Very convenient for getting to know the historic center. The hostel is very well maintained and the staff is friendly. Lots of space in the rooms. The only downside is the lockers are tiny, just big enough for a passport and some personal belongings.
Stayed 3 nights in May 2018
Response from Staff on 9 May 2018
Thanks for staying with us!

8/10 Good

Bom, Chiang Mai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the center of Mexico City!
I and my friend stayed there for 2 night. The staffs was friendly but the way to get to the room was pretty hard to find. From this hotel, you can access to many famous places. This place was pretty awesome!
Stayed 2 nights in Apr 2018
Response from staff on 18 Apr 2018
Thanks for staying with us!

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed in a great area!
It was okay, the breakfast was a joke. Sliced bread and juice! LMAO
Stayed 8 nights in Dec 2017
Response from DTB on 23 Jan 2018
Thanks for choosing Downtown Beds, we hope assist you nex time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel. Central location and very helpful staff
Response from DTB on 23 Jan 2018
Thanks for choosing Downtown Beds, we hope assist you nex time.

10/10 Excellent

Aris, Houston Texas USA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the Zócalo
I was impressed by the cleanliness of this hote but most of all the closeness to the Zócalo.
Stayed 1 night in Nov 2017
Response from Downtown Beds Team on 17 Nov 2017
Thanks for choosing Downtown Beds, we hope assist you nex time.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Aug 2017

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean ans safe
This hostel is close to the Zócalo in the center of the city. Policemen were everywhere and I felt very safe. Stayed in a private room, shared bathrooms that were very clean. The hostel is in a building that has a restaurant and several shops including a MAC store. Beds were hard but that's to be expected. Clean sheets and towels, beautiful facility.
Stayed 1 night in Jun 2017

6/10 Okay

Tianyou

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Manager (tall guy) is a deuchebag. Nasty bathrooms
The worst hostel I have been to. The location is great but that is it. The manager was a douchebag to me and at least 3 other residents I talked

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great place to stay in Mexico City. I've stayed each time I've been and have had no problems. Great area for everything. Food, nightlife, museums. Only thing is floor boards may be old and need replacing. Creaks and bug possibly could come through

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
At the heart of downtown
I wish they could provide more selection of food in breakfast and its a noisy every night due to party
Response from POLA on 9 Sept 2016
Hello , Thank you very much for staying with us are working on it for your future and our guests have more breakfast options like noise . Best , PAOLA

8/10 Good

Alexa, Miami

Liked: Cleanliness, property conditions & facilities
Great for Two days on a schedule
Location is perfect, right on the center of the city, two blocks from the Cathedral. Walking in you feel like walking into a little plaza, high end shops, a hotel and two restaurants. Service was great but they have to improve on the breakfast. Two toast and a fruit. Relaxing Movie/tv room for everyone on the first floor.

4/10 Poor

david, tampa

Disliked: Staff & service, room comfort
Disappointing - wouldnt recommend
I stayed at the hostel. The staff was kind of rude. They were never at the bar or at the front desk. The bar didn't even have cold corona or cold water bottles. Loud music keeps you up at night and the showers being outside of the room didn't help. Finally, their website says breakfast is included but what the gave me was more like two pieces of toast, jelly, and a guava fruit. Eggs and other items come with an additional cost. I think I am done staying at hostels for good!

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ioannis, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown hostel
Wonderful hostel , great location very clean rooms

8/10 Good

Jeanne, York,Me.USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the center of the historic distict
The staff was extremely helpful with things to see and do... the continental breakfast was tasty...every one was very happy to assist me I would definitely stay at the down town hostel again

8/10 Good

Dulce M, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel!
Great Hostel! Overall service was great, very nice people work there. I would highly recommend for short stays, since is a Hostel, you get tired of sharing everything.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable very clean I loved the atmosphere and the design. The attendents were very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room is clean and not noise. However, the breakfast opens a little bitter late until 7:30 am, and hope to add eggs milk in breakfast.

8/10 Good

AJ

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay in Mexico
Really enjoy to stay in Downtown Beds in the past five days. It is very convenient to go around. The staff are very friendly. They offered a lot of help to the guests like me who first come to Mexico City and with language limitation (zero Spanish) .