Even though the hotel is being remodeled, there was no problem for us. I hope that when it becomes Country Inns and Suites the hotel will still offer affordable rates. We always stay at this hotel when we visit our son because it is very convenient, quiet, safe and clean.
My daughter and I traveled to New Orleans for the Paul McCartney concert. The high level of customer service provided by the Sheraton staff began during the shuttle ride from the airport. They called us by name, remembered our names, answered all of our questions with a smile, even asking us the next morning if we enjoyed the concert.
On top of the friendly, professional customer service, the room was very clean, comfortable and quiet.
I was impressed with the check in receptionist, Donna who was cheery and efficient. The hotel overall was quite clean, the elevators worked quickly and staff were friendly and polite. It was located next to an IHOP and there was a short distance to a highway that provided easy access to other main roads. Many restaurants, major retail stores and a couple of malls were located across the expressway in front of the hotel. Downtown New Orleans was less than 10 miles away.
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