Classic Pool Room Coverded Veranda | Minibar, in-room safe, desk, laptop workspace

Reviews of Grecotel Filoxenia Hotel

4 out of 5
Grecotel Filoxenia Hotel
Navarinou Street, Kalamata, Peloponnese

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 142 reviews" "
Rating 8 - Good. 57 out of 142 reviews" "
Rating 6 - Okay. 24 out of 142 reviews" "
Rating 4 - Poor. 8 out of 142 reviews" "
Rating 2 - Terrible. 2 out of 142 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Stayed 1 night in Oct 2023

8/10 Good

Jim

Stayed 2 nights in Sep 2023
Response from Grecotel Filoxenia Team on 12 Oct 2023
Dear Mr. Jim,Thank you for your beautiful 4-star evaluation.We hope to welcome you soon to our hotel!Kind regardsGrecotel Filoxenia Team

10/10 Excellent

Talbot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for couples and/or families to enjoy a few days together.
Stayed 1 night in Aug 2023
Response from Grecotel Filoxenia Team on 4 Sept 2023
Dear Mr. Talbot,Thank you for your beautiful review of our hotel.We hope to welcome you soon again.Kind regards,Grecotel Filoxenia Team

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Stayed 7 nights in Aug 2023
Response from Grecotel Filoxenia Team on 15 Aug 2023
Dear Mr. Nicholas,Thank you for your beautiful review of our hotel.We hope to welcome you soon again.Kind Regards Grecotel Filoxenia Team

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. The food was terrific; best Risotto I've ever had ! Staff was wonderful. We had breakfast included but our departure was too early to enjoy it. So the lovely desk staff arranged to have 2 "To Go" boxes created that were presented as we checked out !!!! Much appreciated, thank you !
Stayed 1 night in Jul 2023
Response from Grecotel Filoxenia Team on 11 Aug 2023
Dear Mrs. Sidney,Thank you for your 'kind gift' of such a delightful review! Your kind comments are such a reward to our entire team! We are most grateful and look forward to welcoming you back soon!Kind regards,Grecotel Filoxenia Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Grecotel Filoxenia Team on 9 Aug 2023
Dear Mr. George,Thank you for your beautiful review of our hotel.We hope to welcome you soon again.Best regards,Grecotel Filoxenia Team

10/10 Excellent

Eleni

Stayed 2 nights in Jul 2023
Response from Grecotel Filoxenia Team on 10 Aug 2023
Dear Mrs Eleni,Thank you for your positive evaluation and we look forward to welcoming you back in the near future.Kind RegardsGrecotel Filoxenia Team

10/10 Excellent

Vicky

Stayed 5 nights in Jul 2023
Response from Grecotel Filoxenia Team on 29 Jul 2023
Dear Mrs. Vicky,Thank you for taking the time to submit your evaluation regarding your recent stay.We are looking forward to welcoming you back .Kind Regards ,Grecotel Filoxenia Team

10/10 Excellent

Petros

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent & very kind staff and wonderful location!
Stayed 3 nights in Jun 2023
Response from Grecotel Filoxenia Team on 29 Jun 2023
Dear Mr Petros,Thank you for your 'kind gift' of such a delightful review! Your comments are such a reward to our entire team! We are most grateful and look forward to welcoming you back soon!Kind regards Grecotel Filoxenia Team

8/10 Good

Shelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Grecotel Filoxenia Team on 13 May 2023
Dear Mrs Shelly,Thank you for taking the time to submit evaluation regarding your recent stay.We hope to see you soon!Βest regards,Grecotel Filoxenia Team

8/10 Good

adi

Stayed 5 nights in Sep 2022
Response from Grecotel Filoxenia Team on 9 Oct 2022
Dear Adi,Greetings from Kalamata!We would like to thank you for your review about your recent stay with us.We very much appreciate your time and your preference in our Resort.Wishing you all the best!Our best regards,Grecotel Filoxenia Team

2/10 Terrible

Michael

Stayed 1 night in Sep 2022
Response from Grecotel Filoxenia Team on 12 Oct 2022
Dear Mike Harcarik,Greetings from Grecotel Filoxenia!Seizing the opportunity given by your review, we would like to make some clarifications regarding your reservation.From the moment you arrived and stepped into the Lobby you requested to cancel the reservation because our premisesseemed old to you. You did not even want to see your room at the first place. After our colleague's proposal you went to see yourroom but you saw it only from the doorway.Upon your return to the Front Desk, you asked to cancel your reservation and our colleagues advised you to speak directly with theonline agency you booked initially. No refund was mentioned or confirmed by us.The agency contacted us to request a refund with the justification that you could not travel due to illness! We explained to the agencywhat happened and rejected the request. Policies do go both ways and flexibility is applied when there is a serious reason to do so.We wish you all the best for the future!Kind regards,Grecotel Filoxenia Team

10/10 Excellent

John, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Great breakfast. Beautiful beach. Convenient bud into town right outside.
Stayed 4 nights in Sep 2022
Response from Grecotel Filoxenia Team on 25 Sept 2022
Dear John,Warmest of Greetings from Filoxenia!Thank you for selecting our Resort for your stay in the beautiful city of Kalamata.We are delighted you had such a wonderful experience and you carry beautiful memories with you.We wish you all the best!Yours respectfully,Grecotel Filoxenia Team

8/10 Good

melanie

Stayed 1 night in Sep 2022

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Grecotel Filoxenia Team on 4 Sept 2022
Dear Eric,Good afternoon from Kalamata & Grecotel Filoxenia!Thank you for staying in our Hotel and for reviewing your experience with us so highly.We are delighted we met your expectations.Wishing you all the best!Yours respectfully,Grecotel Filoxenia Team

8/10 Good

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location and the setting is great. The reception staff could be more accommodating, especially to their regular clients.
Stayed 5 nights in Aug 2022
Response from Grecotel Filoxenia Team on 25 Aug 2022
Dear George,Good evening from Kalamata & Grecotel Filoxenia!We would like to thank you for your review and your kind words. It is always a great pleasure toknow that we meet our guests' expectations, especially those who honor us with their visit every year. Regarding your comment about the Reception Staff, kindly note that we are very proud of our Staff, its politeness, its professionalism and its efficiency, especially at the Reception.We are doing our best to accommodate all needs and requests.Looking forward to seeing you again in the future.Yours respectfully,Grecotel Filoxenia Team

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service helpful staff nice area, come here every year
Stayed 7 nights in Jul 2022
Response from Grecotel Filoxenia Team on 22 Jul 2022
Dear Thomas, Warm Greetings from Grecotel Filoxenia! We would like to thank you for your kind review on Expedia regarding your recent stay in our Resort. It is a great honor you visit us every year and we are delighted we meet your expectations continuously. Looking forward already to your next visit. Yours respectfully, Grecotel Filoxenia Team

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO AC in the lobby....gym equipment not well maintained....NO AC in gym...stupid layout of furniture in apartment
Stayed 2 nights in Jul 2022
Response from Grecotel Filoxenia Team on 22 Jul 2022
Dear Tom, Warmest of Greetings from Grecotel Filoxenia! It was a pleasure to have had you with us and we thank you for investing the time to share your review with us. Nevertheless, please accept our sincere apologies for any lack of service or inconvenience caused regarding the points that you are highlighting on your review (AC, gym equipment, room layout). Your feedback helps us improve our services and Hospitality quality. Wishing you a great summer ahead! Yours respectfully, Grecotel Filoxenia Team

10/10 Excellent

Carlo, Hoboken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

6/10 Okay

Xhoni

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a nice hotel but expensive for the quality that has. Needs renovation because has old furniture and beds. But it was great overall
Stayed 2 nights in Jun 2022
Response from Grecotel Filoxenia Team on 1 Jul 2022
Dear Xhoni, Greetings from Kalamata and Grecotel Filoxenia! We would like to thank you for choosing our Resort for your holidays and for taking the time to share your first-hand experience on Orbitz. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our services. We do believe that the proper service is compromised from small details that eventually create a whole positive experience. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Yours respectfully, Grecotel Filoxenia Team

10/10 Excellent

Michail

Liked: Cleanliness, property conditions & facilities
Perfect quiet location with the best beach in front of the hotel and a very beautiful pool! The rooms are very nice but i would expect more amenities (there is only a soap and a boby and hair shampoo!) Although breakfast was very nice it had very little fruits to choose from (no bananas, no mellon, no watermellon etc). The location was just perfect for me, best beach in town although it's not a walkable distance from city centre for most older people (4-5 km), I enjoyed walking along the beach.
Stayed 1 night in Jun 2022
Response from Grecotel Filoxenia Team on 8 Jul 2022
Dear Michail, Warm Greetings from Kalamata! Thank you for sharing your experience from your recent stay in our Resort with the rest of Expedia travellers. We are delighted you enjoyed your holidays even with some room shortages we had due to Covid limitations. Your valuable feedback makes us improve our services. Looking forward to welcoming you back in the future! Yours respectfully,

8/10 Good

M

Travelled with family
Liked: Room comfort
Overall OK - a few changes needed to make it fab!
Overall an enjoyable holiday but the inside of the hotel is very dated (rooms, reception etc). It's actually a shame as the location and the outside of the hotel (pool, gardens) are stunning.
Stayed 5 nights in May 2022
Response from Grecotel Filoxenia Team on 13 Jun 2022
Dear M, Warm Greetings from Kalamata & Grecotel Filoxenia! We would like to thank you for your review and your thoughtful comments, which help us improve the quality of our services and Hospitality. Looking forward to welcoming you in our Hotel again in the future. Kind regards, Grecotel Filoxenia Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Guest Relations Dpt on 5 Jul 2021
Dear Guest Your comments will be more than valuable for us to investigate and take the necessary actions to correct this negligence immediately. I hope we can connect soon and I am looking forward to hearing from you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant .
Stayed 1 night in Jun 2021
Response from Evangelos Vasiladiotis on 15 Jun 2021
Dear Guest, Thank you for your beautiful review of our hotel. We hope to welcome you soon again.

10/10 Excellent

Stilianos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and great location
Wonderful stay, staff were friendly and attentive and made us feel comfortable and welcome. Amenities were great and loved using the pool during the stay. Would and will highly recommend to friends and family.
Stayed 1 night in Oct 2019
Response from Rooms Division Manager on 24 Oct 2019
Dear Guest, Thank you for the time taken to share your experience here with us at the Filoxenia. We are pleased to hear that we exceeded your expectations and we hope to have the opportunity to welcome you back at the Filoxenia in the near future for even more memorable days in Kalamata. Best Regards, Evangelos Vassiladiotis Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Evangelos Vassiladiotis on 16 Oct 2019
Dear Guest, Thank you for your beautiful review of our hotel. We hope to welcome you soon again.

6/10 Okay

Peter

Travelled with family
Nice location
Nice location right across the beach. The rooms are basic. The hotel building is oldish and some requires maintenance. Breakfast is basic.
Stayed 1 night in Sep 2019
Response from Evangelos Vasiladiotis on 7 Sept 2019
Dear Guest, We would like to thank you both for your visit and your polite comments for our hotel. I am disappointed to learn that some aspects of your vacation are not in line with your expectations and I would like to apologize for any inconvenience this has caused. At Grecotel we are proud of the standards of service and hospitality we provide. Therefore, rest assured that all your comments have been taken seriously and all necessary action has been taken as a result. With great pleasure we would like to host you at our hotel on your next visit to Kalamata. Best Regards, Evangelos Vasiladiotis Rooms Division Manager

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
staff were friendly and attentive, professional location was good- beachfront
Stayed 2 nights in Aug 2019
Response from Evangelos Vasiladiotis on 16 Oct 2019
Dear Guest, Your comments will be more than valuable for us to investigate and take the necessary actions to correct this negligence immediately. I hope we can connect soon and I am looking forward to hearing from you. Best Regards, Evangelos Vasiladiotis

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice property with a very nice private beach. My stay was good. Towels not very clean.
Stayed 4 nights in Aug 2019
Response from Guest Services Dpt on 1 Sept 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We liked the pool; the kids' buffet menu The rooms need serious face lift, The room size, orientation and amenities do not match the pricepoint.
Stayed 5 nights in Jul 2019
Response from Evangelos Vasiladiotis on 29 Aug 2019
Dear Guest, I would like to thank you both for your stay once more at Grecotel Filoxenia and for your comments, which we take seriously and help us to constantly improve. Also regarding our rooms I would like to inform you that the majority of the comments are positive and that a radical renovation in our hotel was completed in 2008 and since then, every year we are proceeding to new improvements and constant investments . Of course, we take your opinion very seriously and we will continue to constantly improve our infrastructure and services even more.

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2019
Response from Evangelos Vasiladiotis on 29 Aug 2019
Dear Guest, Thank you for taking the time to submit a evaluation here in Google regarding your recent stay. We are looking forward to welcoming you back at Grecotel Filoxenia Hotel soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location and service the staff was extremely accommodating and adjacent to the beach excellent place for families
Stayed 5 nights in Aug 2019
Response from Evangelos Vasiladiotis on 22 Aug 2019
Dear Guest, Thank you for taking the time to share your wonderful review on Tripadvisor. We are pleased to read that you had a great overall stay in our Grecotel Filoxenia hotel and about praising our dedicated personnel who always do their best in order to make your holidays unforgettable. We would like to thank you for highly recommending us and we are looking forward to the opportunity of welcoming you back soon.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2019
Response from Evangelos Vasiladiotis on 13 Aug 2019
Dear Guest, Thank you for your beautiful review of our hotel. We hope to welcome you soon again. Best Regards, Vagelis Vasiladiotis

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked room with terrace onto garden -no choice as last minute switch but good if last double offered, Pool often closed but beach better anyway, Menu might be varied more often - the buffet was fine if you have large appetites - but not for every meal!
Stayed 5 nights in Jul 2019
Response from Evangelos Vassiladiotis on 8 Aug 2019
Dear Guest, Thank you for the time taken to share your experience here with us at the Filoxenia. We are pleased to hear that we exceeded your expectations and we hope to have the opportunity to welcome you back at the Filoxenia in the near future for even more memorable days in Kalamata. Best Regards, Evangelos Vassiladiotis Rooms Division Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location! Beautiful gardens and surroundings! The rooms should be more spacious, compared to the daily fee.
Stayed 5 nights in Aug 2019
Response from Evangelos Vassiladiotis on 8 Aug 2019
Dear Guest, We are pleased to have enjoyed your stay with us. We hope to welcome you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Evangelos Vasiladiotis on 6 Aug 2019
Dear Guest, Thank you for your beautiful 5 star evaluation . It gives us strength to continue. We hope to welcome you soon to our hotel!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great stay
Stayed 2 nights in Jul 2019
Response from Evangelos Vasiladiotis on 2 Aug 2019
Dear Sharon! We are pleased to have enjoyed your stay with us. We hope to welcome you soon again.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A lovely hotel in a gorgeous location. Very clean, friendly staff. Breakfast was good and included in our stay but found the other meals a little overpriced. There are lots of good restaurants within walking distance and the bus to Kalamata stops outside the hotel.The beach and pool are lovely. Highly recommended
Stayed 7 nights in Jul 2019
Response from Evangelos Vassiladiotis on 24 Jul 2019
Dear Mr Simon! Thank you for your beautiful review of our hotel. We hope to welcome you soon again.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort with excellent service. Wish we could stay longer.
Stayed 1 night in Jul 2019
Response from Evangelos Vassiladiotis on 18 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good clean facilities but some of the staff working the bar in the morning, could do with a better attitude, very grumpy looking
Stayed 3 nights in Jul 2019
Response from Vagelis Vasiladiotis on 14 Jul 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

George, Toronto Canada

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property is nothing es on the website. Rooms and property are really old. The rooms looked liked a prison camp. Beds were horrible flimsy 2inch thick ikea mattress worst bed ever. All the furniture in the rooms were ancient. Lobby is old and nothing really going on there. They only give you one bottle of water to drink in the room then you have to pay for the rest. The food In the restaurant for all meals is horrible with very little selection and also outrageously expensive you can have better food delivered to you for a third of the cost. The pool area and beach area was very nice and well maintained with nice helpful staff it was the only thing good about this place. Even the television only had basic channels so basically nothing to watch on tv. location of the property is good but they need to do some serious updating to property especially the beds.
Stayed 2 nights in Jun 2019
Response from Vagelis Vasiladiotis on 14 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Vasiladiotis Evangelos on 29 Jun 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Evangelos Vassiladiotis on 22 Jun 2019
Thank You!

8/10 Good

Leon, Jacksonville, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel may be looking a bit old, but everything is working properly an is in good condition. The breakfast is great. The pool is large and in good condition. The beach is pebbles; I recommend swimming shoes. The crowd was mostly retirees; youth was partying at a nearby beach (5 minutes walk). The location is very good: at the edge of the city but within walking distance to everything at the city beach. The final bus stop is next to the hotel, so everything downtown is also easily accessible. I would book the same hotel again.
Stayed 2 nights in Jun 2019
Response from Evangelos Vassiladiotis on 19 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property sits on a beautiful beach. The front desk staff is EXCELLENT. Handled all our car transfer bookings and any other questions we had. Would pick up the phone and handle everything or get an answer to any question.
Stayed 6 nights in Jun 2019
Response from Evangelos Vassiladiotis on 13 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to Kalamata
Although away from the center of town, this resort is well worth the price tag. The rooms are lovely especially if you score a balcony. Breakfast, included, has many choices and is served by the pool, the garden or indoors if it's a cool day. The beach is steps down from the pool with umbrellas lounges and a table. They have daily activities, a spa and a gym. Once again our only complaint WA the mattress.....hard as a rock
Stayed 2 nights in Jun 2019
Response from Reservations Dpt on 10 Jun 2019
Dear Guest, We would like to thank you for staying with us and for your kind words. As per the mattress we haven't got any request last days. You can ask at the reception desk in order to sent you a soft upper mattress. Thank You Again for your feedback.

10/10 Excellent

cathy, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel plenty beach umbrellas excellent buffet walking distance to many restaurants and café. sort drive to the center of Kalamata which has become a very very nice city.
Stayed 2 nights in Aug 2018
Response from Evangelos Vassiladiotis on 24 Sept 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jim, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, wonderful staff, beach area was somewhat difficult to walk on to access water due to all the large stones. Bathrooms were tight.
Stayed 3 nights in Aug 2018
Response from Evangelos Vassiladiotis on 5 Sept 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2018
Response from Evangelos Vassiladiotis on 5 Sept 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing.
Great family resort. Easy access to the pool or the beach. Staff is very friendly. We would go back.
Stayed 3 nights in Aug 2018
Response from Evangelos Vassiladiotis on 5 Sept 2018
Thanks for staying with us. We appreciate your feedback!