Exterior

Reviews of Sant Alphio Garden Hotel & Spa

4 out of 5
Sant Alphio Garden Hotel & Spa
Viale Apollo Archegata, Giardini Naxos, ME

Reviews

7.8

Good

Rating 10 - Excellent. 47 out of 166 reviews" "
Rating 8 - Good. 71 out of 166 reviews" "
Rating 6 - Okay. 36 out of 166 reviews" "
Rating 4 - Poor. 7 out of 166 reviews" "
Rating 2 - Terrible. 5 out of 166 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional staff. Great food. Good location and amenities. Bed not quite as comfortable as I would have liked.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
staff were very helpful and professional.
Stayed 3 nights in Aug 2023

6/10 Okay

Erika

Travelled with group
Parking was full and had to drag our luggage from the street below. Vehicles parked illegally blocking the lobby area made it impossible to bring our vehicle close by. Check out at 10:30 am was very inconvenient and too early.
Stayed 1 night in Sep 2023

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Needs a makeover
The hotel needs a major update. The public spaces are nice and modern. The rooms, however, while clean are Shabby. The bathroom amenities need a major update. However, the staff was very nice and accommodating.
Stayed 3 nights in Aug 2023

8/10 Good

Snjesko

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The waiter that was serving lunch by the pool was very rude. Rejected our order even tho there were still 10 min to go.
Stayed 3 nights in Jul 2023

8/10 Good

penelope

Liked: Cleanliness
Stayed 7 nights in Jul 2023

6/10 Okay

Sohair, warren

Travelled with family
Disliked: Staff & service
Too far from Taromina
Stayed 3 nights in Jun 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
There is no doubt that this place is chique. The grounds are beautiful once you get past the gate and the feel is definitely upscale. We were only there for one night before heading in to Taormina (about a 10 minute drive, so know you wont be walking there). There are plenty of places you can walk to and onsite food. The menu looks pretentious with a one-price for 3 courses setup, though the food was fairly average tasting and didn't reflect the sicilian culture much. It wasn't clear as to where some of the ammenities were (primarily i missed out on the hot tub that was part of the reason I chise this place). The pool and pool area was gorgeous. The room was comfortable. Overall, a pleasant and beautiful experience. Just make sure to ask questions, because information isn't necessarily readily available
Stayed 1 night in Jun 2023

10/10 Excellent

Lali

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stuff, clean & beautiful
Stayed 4 nights in May 2023

4/10 Poor

Fatina

Stayed 5 nights in Aug 2022

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We booked this hotel for one night due to the large swimming pool and on this it delivered. Rooms are now rather dated although communal areas appear to have been modernised. We didn’t like been charged to use a pool towel so if you are planning to visit then take your own Several restaurants within a few minutes walk. Food at breakfast was typical for Sicily.
Stayed 1 night in Jul 2022

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Sarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, beautifully maintained, close to amenities and very quiet. Would be suitable for an older couple or couple who want a quiet break not really suitable for us with a young baby and almost 3 yr old as they had no baby pool,. We were on the 3rd floor and the maid service was exceptional, she worked every day we were there and our room was always left spotless. Good bar service at the pool, we had a lovely stay would definitely recommend.
Stayed 10 nights in Jun 2019

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a bit disappointing that we have to pay to access the indoor swimming pool on top of the room rate. Not clearly stated at the time of booking
Stayed 2 nights in Apr 2019

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunny Giardini Naxos
No criticism at all. Lovely gardens and setting. Excellent service. Great views of Mount Etna. Close to beach. Supermarket and an excellent restaurant across road. Thoroughly recommend.
Stayed 9 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel with great food
Arrived outside hotel in taxi but the taxi driver didn't realise he could get closer to the hotel entrance. The owner (on his way out for coffee) stopped to help us get our kids and luggage into the hotel. He then arranged for some cake and wine to be sent to our room. Wow! Fantastic service and made us feel valued. Food in the evening is superb (compliments to the chefs). The only thing I'd say in the spirit of feedback is that the hotel could probably make the dining experience slightly less formal as there seem to be a lot of families staying. Great to keep the standards high but also good to understand your core market. That said, waiting staff are excellent and service runs like clockwork! Rooms are very basic but very clean. Pool is great, very deep and shallow space for kids is really limited. Short walk to the hotel's private beach (couple of minutes) but typically for Sicily they charge for sunbeds (even though the beach is owned by the hotel). Outside space immaculate, trees, flowers etc stunning. Overall a great stay and would certainly go back.
Stayed 4 nights in Aug 2018

10/10 Excellent

berit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This was an amazing place to stay, peaceful, stylish, friendly staff, clean and a 15 min walk away from the busy tourist area of Giardini Naxos. There was always sun beds available by the beautiful and quiet pool area, with no evening entertainment which you don’t need in a place like this. The pool closed for swimming at 7pm which we found just a little early. Perfect for a family of four, a short walk to a not too busy beach and great local restaurants and grocery stores, free WiFi and easy to find parking on the street, at the back of the hotel. Breakfast was good but did miss some bacon. Sun beds on the beach expensive so didn’t use those. So glad we stayed here, a perfect, relaxing week. Would definitely recommend and stay here again.
Stayed 6 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Unfriendly staff and poor room. The location is a bit out of way
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was nice and clean staff was so good and friendly near to beach . Good size room i had a sea view room .value for my money but i had to pay for inside pool and spa and parking which I prefer not to . But with the money i paid it was good and was far from airport it was costly to go to hotel .
Stayed 3 nights in Apr 2018

6/10 Okay

Esteban

Liked: Cleanliness, property conditions & facilities, room comfort
Old grand dame resort hotel.
The hotel was a good value and the rooms were comfortable. We knew that we were not in Taormina itself, but still, the location is pretty bad - you cannot walk anywhere. Driving to Taormina and parking there is easy, though. The hotel caters to large groups and the restaurant has the feel of a cruise ship. They sit non-group members off to one side, but you still can't avoid the groups, which on more than one occasion were making speeches and toasts. You cannot eat at the bar. It's a huge place so it's hard to understand why they don't set aside a room for diners who are not part of the groups. There is a nice pool and lovely gardens. The buffet breakfast was good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great quality, excellent consistent service, especially in the dining room. WIFI was quite fragile and could do with strengthening. A kettle in the rooms would also be a great addition. Would definitely recommend.

8/10 Good

Diane, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful family owned hotel
My family and I were visiting Sicily on a tour. This was the best hotel of all that we stayed in. Great location. Family owned. The owner walked around meeting guests and making sure they were enjoying their stay. Balconies had view of either mountain, water and or pool. Grounds were beautiful. Many gardens. Well maintained. We definitely would go back to Sicily and stay at this hotel.

6/10 Okay

birmingham, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was not really what i was expecting from a four star hotel in Sicily, insofar that who on earth pays for wifi any more? It's a little bit tight to charge 3 euros an hour for wifi. Especially as we were there for 2 weeks. Also the decor of the room was quite dated, especially the tiny square TV with 17 channels. But nevertheless, the pool was quite nice, as was the 3 minute walking distance from the beach. The breakfast was ok, but I was particularly impressed with the cleanliness of the room. It was very clean, and I was particularly impressed with our cleaner Roxana, who was not only efficient, but extremely polite. This was also the case with Mohammed at the front desk. All in all, it was okay. Again, not what you would expect from a four star hotel, but not a bad trip by all means.

6/10 Okay

jay, uk

Liked: Cleanliness, staff & service
No welcoming staff on arrival, no information about hotel facilities offered and reception staff not very helpful to contact agent on a small hiccup we encountered with booking. Hotel room had no facilities as per a 4 star (very small and old fashioned TV, no facilities for tea and coffee). No area for games for e.g, football, badminton etc

6/10 Okay

disappointed, cheshire

Disliked: Staff & service, property conditions & facilities
Expensive for average hotel with poor service
This hotel is ok but no better than ok. Facilities appear good in publicity, including photos scrolling on reception. The problem is that almost everything incurs an extra charge. No parking on site, have to risk parking in no parking zone with threatened tow penalty or quite a walk away in a not very pleasant or safe looking location. Wi-fi extra cost per day per device. Indoor pool, nice facility when it's raining - 32 euro extra charge! No hot water 2 evenings of the 4 we stayed. Reception staff unhelpful. All unacceptable considering high room rate we had paid. On the positive, location is quite good, public areas of hotel are nicely presented. It's an expensive part of the island, but I expect better for the cost. We would not return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Idris, Cymru/Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not the best location
This nice, comfortable hotel, is not set in the nicest part of town, or near the best beach. The staff are all courteous and helpful, and considering Italians don't do breakfast, that was also OK. Bus stop for service bus to Taormina and excursions, conveniently close. Unwelcome charge of €8 for use of Spa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in 80ties style... Very family orie
Great location. Clean and charming hotel with excellent staff for European standards. Bathroom tiny but normal for Sicilian standards. Short walks everywhere. Lovely beach. Super family orientated and quite. They even have chapel for inner self time. Charming owner who used to leave inNY. Lovely and friendly staff. Remember that Europeans charge for everything separetly and nothing is inclusive as in US.

6/10 Okay

Regina, Ireland

Liked: Cleanliness
Great location, lovely grounds, pool, beach
We actually thought the location of this hotel was excellent. Less then 5 min walking distance to the nicer restuarants in giardini naxos, easy access to san alphio beach (extra surcharge, not included in room rate) and practically right beside regular bus (3 euro return until 1.30 am) to taormina with etna transport company. The pool area, flowers, veiw from our balcony of taormina and the possibility to see etna spewing larvae were also excellent. The owner also seemed very nice. No problems with breakfast in terms of convenience Downside: mattress rock hard, tv very old, breakfast just OK, stale croissants/bread every morning, tinned fruit and juices etc (but the eggs were nice). Wifi was available but you had to pay a hefty surcharge which is pretty disgraceful in these times. Didn't have dinner in hotel, seems very very (VERY) formal and there are lots of nice places with great views nearby and also directly on the beach. T

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to beach with nice pool area
We stayed 14 nights bed and breakfast at the Sant Alphio and enjoyed our stay. We're a married couple in our 60s. We got the bus from the airport (get off at Recanati), which runs every hour, took an hour, and cost 7.90 euros per person vs 80-100 euros for a taxi. It was convenient for local buses and to arrange trips to etc Agrigento and Siracusa. The room was comfortable and the staff friendly and helpful. The breakfast was fine, but the only warm food was scrambled eggs and they weren't that great. We ate out each night because the hotel evening meal was 35 euros and three/four courses and we didn't want to pay that much or eat that much. Mixed reports as to the evening meal quality, some said it was very good, others said it was a bit like school dinners. Wifi was charged at 5 euros a day, or 3 euros for an hour. We thought this was nickel and diming, and felt it should have been free. But overall we would go there again.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
NICE BUILDING AND GARDEN BUT POOR SERVICE
the hotel stuff is very unpleasant. this hotel is classified as a 4 star but I think is only worth 2 stars. no wireless in the room , wire less in the lobby but you need to pay for it. very poor service. room fridge empty, no tooth brush , no glass, not enough soap and shampoo, NO ENTERTAINMENT. I WOULD NEVER GO BACK. outside lights switched off in the evening. HONESTLY NOT A 4 STAR HOTEL.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the beach. Pool nice also.
Nice hotel , I recomand the location also. Beach is not with sand but looks nice.

6/10 Okay

Jennifer, Portland, OR

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fabulous grounds but very unhelpuful staff
We were pleased with the view from the balcony of our room - Mt. Etna and the Ionian Sea (the sea view partially impeded by larger hotels in front). The rooms at the back of the hotel do not have any sort of view. The grounds of the St. Alphio are beautiful and we spent time enjoying the lovely pool. There are signs of age in the rooms (leaking faucets, etc) but it was quiet and the balcony made up for any lack of updates. Our biggest complaint was the very unhelpful front desk staff. We learned to expect them to be too busy to even look up when we approached. Their answers were terse at best, blatantly rude at worst. The one exception was the very helpful and always friendly bartender at the pool. Also, there are some hidden costs: Hefty cost per person for use of the indoor pool, and a charge for towels for pool use. Also, the pool closes daily at 7pm which we didn't expect in summer. By Car: there are only five parking spaces on the hotel grounds, but it is a short walk down the driveway (down hill) to the other car park. All in all, not a bad option for exploring Taormina, Mt. Etna and the surrounding area.

6/10 Okay

Leigh, Hertfordshire

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not what I thought
The hotel was situated in a spectatular position, however the hotel staff and cleaniness of rooms were a major let down. Because of this I would not go back until it improved.

8/10 Good

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Lo consiglio
Stayed 2 nights in Jul 2023

6/10 Okay

Michela

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Struttura datata e con servizi da migliorare. Pulizia buona. Reception non ha informato dei servizi presenti. Colazione di scarsa qualità con mancanza di frutta tagliata. Troppo freddo in sala colazione. Servizio spiaggia con ombrelloni bucati e lettini rotti.
Stayed 5 nights in Jul 2023

6/10 Okay

Martial

Travelled with family
Liked: Cleanliness, staff & service
Séjour moyen
Séjour moyen. - manque d’ambiance au bar le soir et en général (ambiance platonique) - gel douche souvent oublié par les femmes de ménage - entrées et sorties du parking pas simples (il faut sonner à la réception à chaque fois pour rentrer ou sortir) - hotel propre et bien entretenu
Stayed 7 nights in Jul 2023

6/10 Okay

Staffan

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Bra poolområde men tråkiga rum och torftig frukost
Allmänt kan man väl säga att hotellet sett sina glansdagar, lite slitet och bedagat. Inte fyrstjärnigt, snarare trestjärnigt. Matchade inte förväntningarna med tanke på priset. Plus: - Fint poolområde med poolbar. Djup pool. Inte alls mycket folk när vi var där i månadsskiftet juni/juli. - Städningen bra. - Balkong med utsikt mot havet och en glimt av Etna. Vårt resesällskap hade fin utsikt mot Taormina och Castelmola. - AC på rummet (ett måste) - Nära till stranden och restauranger Minus: - Kassa sängar, stenhårda. Och jag brukar inte klaga på sängar i första taget. Som en stenhård bäddsoffa typ. Tråkigt inredda rum. - Frukosten var inte bra. Kaffet var närmast odrickbart, jag övergick till te istället. Kalla överkokta ägg. Inte mycket färsk frukt, mest konserverade persikor mm, annars lite päron, apelsin,plommon men omogna mestadels. Det fanns inte heller någon uteservering så man var tvungen att sitta inne på frukosten. - Ingen vattenkokare på rummet. Tips och råd: - Vill man hyra parasoll på stranden kostar det 15€ per dag, så bättre köpa ett eget parasoll för 10€. - Passa er för maneterna, de bränner rejält och efterlämnade brännskador. - Badskor är att rekommendera. Behövs även vid Isola Bella (Taormina) - Bästa restaurangerna hittade vi på huvudstråket nära hotellet. La Spelonca och Café Sikelia rekommenderas varmt, bra mat, service och prisnivå. Håll er borta från restaurangerna vid Naxosstranden, 20% dyrare och sämre mat! - Besök Taormina, fantastiskt fint!
Stayed 7 nights in Jun 2023

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et godt sted at bo hvis man vil besøge Taormina og Etna.
Stayed 1 night in May 2023

8/10 Good

Jesper

Liked: Cleanliness, staff & service
Ligger godt i forhold til at besøge Tarmina
Stayed 1 night in May 2023

8/10 Good

Tor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Gerlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

ADRIANA

Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt greit hotell
Helt greit sted for 5 netter. Noe slitt her og der. Grei frokost hvis du ikke er for kresen. Rommet lå mot bassenget, så vart fint å sitte på balkongen på kvelden. Spiste ikke på restauranten inne, kun en gang lunsj ved bassengrestauranten. Der var det mye surr med bestilling og det tok lang tid før vi fikk maten. Området rundt var veldig turistpreget, men nok av spisesteder. Noen av dem hadde elendig service når det var fullt med gjester. Hotellet har egne plasser på stranda med strandstoler, men der var vi ikke.
Stayed 5 nights in Jul 2022

8/10 Good

Yasser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bien situé.calme.
Stayed 5 nights in Jul 2022