Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

What a great disappointment

Posted 14-Jul-2015
Pros: Nothing
Cons: Friendlier and more accomodating staff - preferably staff who are smart enough not to insult their customers right in front of them
We arrived on a hot day to a sweltering room in the middle of summer. Air con didn't work. We complained to the night manager who basically said "what can I do about it?". After a restless, sleepless, uncomfortable night, we were not well rested, refreshed or happy. We complained to the day manager who said she would fix it. We went out for the day, arrived back late afternoon to rest, but still found a sweltering room. We went downstairs to complain to find someone else making the same complaint. Only because they had 5 rooms booked did the staff see fit to act on the matter finally (we obviously weren't important enough). They later promised it would be fixed in three hours (leading into the night), we proceeded to change accomodation. Only when we went to check out early did they begin to offer us any alternatives. For us, by then it was too late, unassisted by their scowling faces and the fact they didn't realise we understood every word they said to each other about us in Italian (although we pointed this out). We were still charged FULL PRICE for the night we stayed despite all of the above and them not providing an essential service, without which we would not have booked in the first place. Plus the wi-fi doesn't work in the room. We moved to the friendly, accommodating and air conditioned Villa Schuler just 3 mins down the road - cheaper, more spacious, better wifi, better views - we recommend there instead.
5 out of 5
Recommended
for Everyone
by A verified traveller from herts

Fab hotel located in the centre of Taormina.

Posted 22-Jun-2015
Pros: The staff and the helfulness, the cleanliness and the beautiful breakfast terrace that overlooks the sea and offers a beautiful view of Mount Etna.
Cons: Tea and coffee making facilities in the room would be fantastic; we missed having the opportunity to make a drink when needed.
Location: Mount Etna, Taormina itself, Noto, Castelmola, Isola bella. All a must to see. The opera that shows three nights a week is superb.
I went with my sister to this hotel which is located in the centre of Taormina, it is a delight and I would throroughly recommend. If you love amazing restaurants and shops, fashion and culture, people watching and being able to visit a range of excellent tourist attractions such as Mount Etna and all the amazing churches, theatres, villages etc etc. I could go on forever. It is really worth experiencing and I cannot find a negative to our weeks stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from bologna

Albergo centrale e comodo

Posted 07-Jun-2015
Albergo centrale e comodo. Personale sempre disponibile e gentile. Bagni puliti anche se non modernissimi. Splendida terrazza.
4 out of 5
Recommended
for Everyone
by A verified traveller from 東京、日本

最高のロケーション

Posted 04-Jun-2015
立地上、部屋が狭く、スーツケースを2つ開けることに一苦労しましたが、この上ない贅沢過ぎるロケーション、部屋も普通に清潔で、スタッフの対応も良かった。ビーチへのシャトルも理由したが、快適だった。オススメのホテルです。
5 out of 5
Recommended
for Everyone
by A verified traveller from Deva

Must See

Posted 12-May-2015
Pros: Fantastic location, efficient and friendly staff, clean room, with llittle balcony over Corso Umberto.
Cons: Baing elderly lighting in bedroom made reading difficult.
Location: Fantastic and inumerable - read up well beforehand.
Stayed two nights returning from Aeolian Isalnds to Catania, So pleased we saw Taormina, well worth more time. If in Sicily dont miss the experience.
5 out of 5
Recommended
for Business Travellers
by Alessandra from Milano

Centralissimo!

Posted 09-Apr-2015 on Hotels
Consigliato! Hotel in centro Area pedonale Vista mare da alcune camere Ottimo per visita città Staff gentile e reception disponibile Ascensore Camere confortevoli Bagni puliti ma un po' datati Ottima e ricca colazione continentale servita in un bellissimo locale Unico neo: nessuna convenzione con parcheggi
4 out of 5
Recommended
for Everyone
by A verified traveller from giappone

町の中心にある設備の整ったホテル

Posted 06-Apr-2015
Pros: キレイで整った設備。
Cons: 特にない。 強いてあげるなら、地下にある食堂への通路が分かりにくい。
Location: 中心街のウンベルト通りに面しているので、観光にはとても便利。 バスターミナルまでは徒歩10分くらい。
値段がそこそこするだけに部屋の設備はキレイで近代的。 部屋からの眺望はウンベルト通りで、海は見えない。 朝食は品数が多いビュッフェ。全般的にまあまあよかった。 フロントにとてもかわいい女性がいた。 話しかけようにもとても忙しそうに働いていて、翌朝まで働いていた。
4 out of 5
Recommended
for Everyone
by A verified traveller from London/W. Sussex

Central location

Posted 03-Apr-2015
Pros: The location and the staff.
Location: The Greek amphitheatre is a must see and at 8 euros well worth the admission price, spectacular views.Also Castel Mola ,Mt Etna and Public Gardens
My 1st visit to Sicily with my mother and 2 daughters. The hotel is in a great location. Rooms were very clean, beds were very firm , but that suited me as I have a bad back. Although I knew the bathroom would be small(from previous reviews), I was still dismayed at the general layout, the shower cubicle was very narrow and you practically stepped out in to the bidet. A few hooks would have been useful to hang clothes on. Having said that, I was pleased to see that there was a mini fridge in the room for our water and a safe for our valuables. Our room overlooked the street and unfortunately building work was going on opposite us, obviously not the fault of the hotel My daughters room however had a balcony and overlooked rooftops to the sea. The breakfast was continental as stated, and after the 1st day , the food table was continuously replenished, enough choice for most. The jewel in the crown for this hotel were the staff, especially the receptionists. They were all very welcoming and helpful. Nothing was too much trouble for them. They spoke excellent English, and kindly arranged an excursion for us with a local tour operator to Mount Etna. We had our own driver/guide, Alessandro, who was very knowledgeable and courteous. Lots of lovely restaurants, our personal favourite was La Cisterna del Moro. Food was fantastic and the waiters very helpful. The views across the bay from the terrace dining room were breathtaking. All in all a very enjoyable Sicilian experience.
4 out of 5
Recommended
for Couples
by George from Edinburgh

Nice hotel in a lovely place.

Posted 27-Mar-2015 on Hotels
Nice hotel, in a great location, once you understand that you cannot get close to it with a car. Balcony had a lovely rear view over village toward sea.
4 out of 5
Recommended
for Getaway With Friends
by Stefanie from Guelph

Good, except...

Posted 21-Mar-2015 on Hotels
This was a great hotel (friendly service, right on the main strip), except for the large bug that may or may not have been a cockroach found in the washroom of both mine and my friend's room. Eek!