Bar (on property)

Reviews of Swiss-Chalet Merlischachen - Romantik Schloss-Hotel am See

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 195 reviews" "
Rating 8 - Good. 53 out of 195 reviews" "
Rating 6 - Okay. 19 out of 195 reviews" "
Rating 4 - Poor. 10 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
was wonderful
Stayed 2 nights in Sep 2023

10/10 Excellent

cheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and effortless. We were able to get a reservation for dinner at the same time. The hotel interior is charming and elegant. A cafe next door sold us a wine to take to the waterside at the hotel’s private park. Dinner at the hotel restaurant was absolutely delicious. You must have the chateaubriand. Beautiful setting. We will be back!
Stayed 1 night in Aug 2023

10/10 Excellent

Aishwarya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous and peaceful getaway
Good room with excellent romantic setting. Lovely service and good getaway from the city
Stayed 1 night in Jul 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels we've ever stayed at in terms of setting and service. The front of house staff were both friendly and very efficient helping with both queries and advice. The restaurant and breakfast rooms are located in a seperate building opposite the main hotel. The breakfast buffet was high quality with a good choice of food and, while the hotel restaurant menu had a number of interesting dishes it wasn't our style of food. That said, there is a great Argentinian restaurant right next door which served a wide variety of the most excellent food backed up by very friendly and helpful staff which we would recommend most highly. Thank you Merlischachen for five wonderful days
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a very comfortable overnight stay. Facilities and people were great.
Stayed 1 night in May 2023

10/10 Excellent

Patricia A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this quaint hotel with wonderful old world charm, nestled in a small town close to Lucern, Merlichachen. Beautifully maintained structural wood beamed rafters, doors and hardware of medieval style throughout the hotel. Also, of equal charm was the serene lakefront property grounds, beautifully landscaped and was a lovely quiet respite from our travels. The bathrooms were completely remodeled and beautifully appointed with everything new and immaculate. If I am fortunate enough to return to Switzerland, I will certainly stay in this hotel.
Stayed 3 nights in Apr 2023

4/10 Poor

Guido

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a beautiful area of Switzerland and is in perfect condition. Nevertheless I left disappointed: during the booking I selected and paid options that appeared to secure a pleasing view to the lake. That was not the case though. The view from the balcony was one of some parked cars and a small unremarkable house. Sad.
Stayed 1 night in Apr 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Higly recommended
Very nice and friendly hotel and employee. Highly recommend this hotel, restaurand for dinner was really delicious and breakfast was great wirh lot of options.
Stayed 1 night in Apr 2021

10/10 Excellent

J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely. The hotel has a lot of charm and the staff were very pleasant. Rooms were clean and everything was in working order.
Stayed 2 nights in Dec 2019
Response from Jeannine & Karel Nölly on 27 Dec 2019
Thanks for this very nice review.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Céline Bauz on 4 Oct 2019
Grüezi Janet Herzlichen Dank für Ihre tolle Bewertung bei Expedia. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat. Ich wünsche Ihnen einen schönen Tag und verbleibe mit herzlichen Grüssen, Céline Bauz Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Jeannine & Karel Nölly on 11 Jun 2019
Dear Anonymous Thanks for this review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from Jeannine & Karel Nölly, Swiss-Chalet Merlischachen on 21 May 2019
Dear Anonmymous Thanks for this nice review.

10/10 Excellent

Elmar A

Amazing!
Stayed 3 nights in Nov 2018
Response from Jeannine & Karel Nölly, Swiss-Chalet Merlischachen on 27 Nov 2018
Dear Elmar Thanks for this fantastic review!

2/10 Terrible

Filippo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed experience.
After I confirmed our arrive at hotel around 11:00 pm, and once we got there, the door man said the hotel is occupied completely full. Then he offered us to stay at Swiss - Chalet. He showed me the room,which was located across a bar which was laud music and guest screaming. We did refuse to stay, so we went back to our family which was 1 hour away,and spend the night there,The next day I called and the operator at the reception was unfriendly and arrogant,saying I don’t know what happened. I want make clear that the conversation was in Swiss - German our language.
Stayed 3 nights in Aug 2018
Response from Jeannine & Karel Nölly, Swiss-Chalet Merlischachen on 22 Sept 2018
Dear Filippo There was a mistake from our side about the room. But we helped you on the next morning.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashion room but excellent staff and restaurant. Do not forget to reserve ‘
Stayed 1 night in May 2018
Response from Jeannine & Karel Nölly, Swiss-Chalet Merlischachen on 22 May 2018
Dear Anonymous Thanks for your review. We recently renovated all our rooms in the Schloss-Hotel. See you soon in Merlischachen

8/10 Good

Nikolay

Liked: Cleanliness, property conditions & facilities, room comfort
Good comfortable hotel, outside of major sightseeing, service slow at breakfast but OK if you do not want coffe or tea, just use the buffet and move on.
Stayed 2 nights in Sep 2017
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jeannine & Karel Nölly Gastgeber

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our one night stay. Staff all friendly and helpful.
Stayed 2 nights in Sep 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeannine & Karel Nölly Gastgeber

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't realize that it was that far from Lucerne, even though the transportation was convenient going by boat, train or bus. It took an hour by boat, 20 minutes by train and we did not use the bus. It was well run, good food in a restaurant across from the hotel which is run by the hotel. Also, was quiet and the property had direct access to the lake. They also upgraded us to a Jr. Suite, which was beautifully decorated. We were there two nights.
Stayed 1 night in Jun 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

kb46, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I booked this hotel to get the whole Swiss experience and I couldn't have asked for a better place. The hotel is located right on the lake overlooking the Swiss alps. Our bathroom looked brand new and our bed was very comfortable. The breakfast buffet was amazing! Highly recommend staying here instead of staying right in the city.

10/10 Excellent

Maria, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view
Great service, very pleasant staff, food at the restaurant is excellent!!!

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing break
Amazing service, prosecco on check in made us feel special!

4/10 Poor

Verified traveller

Disliked: Staff & service
Avoid this hotel
When we arrive the hotel, the girl at the reception told us that we didn't book this hotel and we need to go to another hotle 300 meters away. After I show her the booking confirmation from expedia, she admit that I did booked this hotel but they no longer have available room here. Then she took us to a room without window and ask us whether we are OK with it. Of course we are not OK with it, we booked their so called lake double room. Finally she bring us upstairs and give us a room we booked. Before she left, she ask us "You are happy now?". Come on, this is the room we booked, why should we be happy after experiencing all these?

4/10 Poor

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Motel by any other name...
Second night of our stay in the area. Was fooled by the pictures as this hotel is really only a roadside motel. Noisy hallway, didn't replenish toiletries the second day. Most expensive hotel I booked on my trip to Europe and not worth it.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A dissapointing place
What a disappointing hotel after all the good reviews. Staff very stand-offish, apart from the owner, who treats her guests as a primary school teacher would. I don't want to stay in a 4 star hotel and have to walk to a 3 star to eat in a restaurant with pet flies. Having said that the waiting staff there did seem human. The hotel is in a village with nothing, apart from another hotel owned by same group.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
elegant comfort
very pleased with our short one night stay, the hotel and resort amenities were elegantly designed and comfortable. the spacious rooms let my husband and i spread out and the lake side park let us relax in the warm sunshine after hiking Mt Rigi. the hotels location to Mt Rigi and Lucerne is perfect, a short drive but far enough away from the tourist areas we felt we were able to see the local culture. We really liked the anteroom entry that has a double doorway blocking sounds from the hallway, a nice designed touch. The beds are very comfy, the bathroom very clean and luxurious. The buffet breakfast at the Swiss Chalet was wonderful. So glad we decided to stay here on our 15 year anniversary. Wish we were able to stay longer and use the pool and sauna.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and also pet friendly. Great breakfast

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Road house by any other name...
Chose the hotel based on the pictures presented and the ease of parking. The hotel was just as it appeared and so much less. It really is a glorified roadhouse. I never did make it to the bar or restaurant because both were located at a (sister?) hotel across the street (as was breakfast). The beautiful wood doors were there, however were noisy (banging shut-no rubber stops) and the tile floor was just as shown (throughout) which caused quite a racket with luggage being dragged over them. Had to run the bathroom fan to mask the commotion from the tour bus unloading at 10 pm.

2/10 Terrible

Alex, Miami

Disliked: Cleanliness, staff & service, room comfort
Avoid it.
Only good point about this hotel is parking. Everything else is awfull. Our room smelled, furniture cheap and worned out. Linen was cheap and old. Breakfast in a building across the road and a very poor one. No lobby, just a small table and 2 chairs. Avoid this place.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
poor staff
The hotel is great the location is super nice and we enjoyed our stay there. Only thing was that the staff are not that friendly and could probably learn alot more how to communicate with people and make their social skills better. When we asked for ice to be brought up to our room they said we have to get it our selves, later i red on the booklet that was in our room that if we want ice we should ask the reception and they will bring it. This was just one example how poor the staff were

8/10 Good

jane, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the lake great view Food different but very good Service very slow and breakfast nice eating outside

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
No aircon 30 degrees outside
Noisy parking area outside the room, warm no air condition , slow service in restaurant, asked for coffee newer got it

8/10 Good

Luke

Liked: Cleanliness, staff & service, room comfort
dark small rooms had to upgrade to 'delux' to get
dark small rooms had to upgrade to 'delux' to get the view other then car park.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

David, Halifax, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Swiss Chalet Merlischachen
Hotel was nice and comfortable but in separate building across the street from the bar/ restaurant, and the only one in the village. Confirm which building your room is as there is a second separate building across the street with shared toilet / showers. If traveling by car look for Swiss-Chalet Merlischachen Luzernerstrasse, CH-6402, Merlischachen on your GPS.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic and cozy, medieval fantasy theme
The Hotel is cozy and located in a great location, close to the train station. Easy access to walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
What a view!
Quaint little Swiss hotel overlooking the lake, which had big beautiful swans swimming around in it! A truly beautiful setting in a unique hotel. The property is well kept, but old, so the noise from other guests, above, below, and next to you, can be bothersome. loud, obnoxious guests in the room above and next to us, interrupted our sleep. I did report the incidents to the staff at checkout and received an apology..,

10/10 Excellent

Wai Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

L E Fant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a place! Stayed in the Jagdschloss (surprise upgrade - Thank you!). Stunning views over the lake to the mountains. Gorgeous spot and lovely rooms. Ate at the restaurant which is run by the hotel - excellent food and a good atmosphere.

10/10 Excellent

Dennis, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel with Unbeatable View of Lake Lucerne
Only a 10 minute drive from the heart of the city on the shores of Lake Lucerne. We were upgraded to a "Themed" suite on the 3rd floor - the "Moulin Rouge" suite & it was spectacular. Large bed, spacious room with a spa bath & incredible views of the lake right outside or window. The staff were friendly & helpful & the provided buffet style breakfast (in the Swiss Chalet across the road) was really good. Easy car parking, nice bars & restaurants to choose from & only a short drive to the centre of Lucerne. Highly recommended.

8/10 Good

Jack, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but room wasn't quite as Expedia advertised.
Expedia advertised this room (Superior Double) as having a balcony and deep soaking tub, which isn't the case, as it has neither. Not really a deal breaker, but it would be nice to have some truth in advertising. Other than the bed being worn out, the room and hotel were very nice. Hotel is close to activities, has a great pool, free parking, and staff is super.

10/10 Excellent

Jae Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for relaxing
A bit remote but worth the stay if you drive.

8/10 Good

Joav, Zichron yaacov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for car trips
Lovely hotel. Very friendly staff. Good buffet breakfast. Fantastic location on lake Luzerne. Note no air-conditioning and need a car for mobility.

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hal, Georgetown, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleasantly greeted and check-in was efficient. Hotel lobby and room decor has an old world chalet feel and well done. Property location on the lake is picturesque. Restaurant is immediately across the street and the service and food is excellent. The included breakfast is above average. A very enjoyable stay and we wish we could have spent more time there.

10/10 Excellent

ana, Clovis,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for a affordable price
We had a great first experience in Switzerland with this quaint hotel. Nice accommodation and friendly staff.

10/10 Excellent

Roger Siu Wai, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice View ! Nice Location !
Nice View ! Nice Location ! We were upgraded to a suite ! Warm and nice staffs !

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel on lake Lucerne
Beautiful traditional boutique hotel in a quiet spot on the banks of lake Lucerne with a friendly feel and a fabulous restaurant. I whole heartedly recommend Jaguar Suit for something completely different and the Gastronomique menu - which was superb. They also make their own Qwalwasser - which was excellent too, I took a bottle away with me.