2 outdoor pools, pool loungers
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Reviews of The Lodge At Uxmal

4.5 out of 5
The Lodge At Uxmal
In heart of Archeological Park of Uxmal, Highway Merida-Campeche Km78, Santa Elena, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 172 reviews" "
Rating 8 - Good. 35 out of 172 reviews" "
Rating 6 - Okay. 13 out of 172 reviews" "
Rating 4 - Poor. 5 out of 172 reviews" "
Rating 2 - Terrible. 6 out of 172 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was exactly what we wanted, a place to stay on the edge of Uxmal that allowed us easy access to the site. The staff is well trained and caring. The concierge whose name I think is Luis hooked us up with the wonderful guide Wilbert. All good memories from this place.
Response from Martha on 7 Mar 2024
We celebrate that you enjoyed the visit to the archaeological site and the facilities of our resort.On behalf of all the staff, thank you for your visit. Safe travels!

8/10 Good

Christos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s not a better place to stay while exploring the Ruta Puuc. Room was immaculate and attractive. The restaurant served food and drinks that ranged from good to excellent. Ultimately the convenient access to Uxmal and nearby sites make this a great spot. The only negative is WiFi and cellular signals are minimal once you enter your room.
Response from Martha on 12 Feb 2024
Wow, thank you for your visit and great review. We love to hear that our visitors appreciate and enjoy the facilities and ambiance of The Lodge at Uxmal. Safe travels!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martha on 16 Jan 2024
Thank you for your visit.

6/10 Okay

Heena

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The Lodge is conveniently located, right outside the gates of Uxmal, meaning that you can walk to the site as soon as it opens to avoid the crowds. The first room we were given had lots of dust on the bedframe and other surfaces and looked old and dated. It also had mould on the ceiling. We requested a move which was freely given and the new room, which was closer to reception, was much better. The reception staff were friendly and helpful and looked after us well at dinner and breakfast, including providing vegan options for one of our party. The sister property, which is the Hacienda located 5 minutes walk away looks beautiful. If we went again, we would probably prefer to stay at the Hacienda, though there is no restaurant there.
Stayed 1 night in Dec 2023
Response from Martha on 15 Jan 2024
Thank you for your visit.

8/10 Good

Mysty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martha on 8 Jan 2024
Thank you for your visit.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at The Lodge at Uxmal. Very conveniently located right at the entrance to the site. The rooms were very comfortable, with wide verandas outside each room with seating areas. It was very pleasant to sit outside our rooms in the mornings and evenings, reading and admiring the birdlife. The property was lovely, with beautiful grounds and a smattering of two-story thatched-roof buildings surrounding a couple of (very refreshing!) pools. The sole drawback is that the restaurant is outrageously overpriced. Breakfast (included in our room) was tasty, but the dinner is literally three times the price of comparable restaurants in the area. I understand that is not all that unusual for a hotel, but it still felt egregious.
Response from Martha on 8 Jan 2024
Thank you for your visit and review. Safe travels!

8/10 Good

James, Phoenix

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Lodge at Uxmal couldn't be better located to experience Uxmal and other wonders of the Ruta Puuc. Uxmal itself is literally a walk across the driveway. As for the Lodge, the property was a series of contradictions. The included breakfast was excellent and the service delightful. Dinner is served under the same giant palapa, but was something of a mixed bag. The spa services advertised online weren't available during our three day visit. The grounds are being maintained, the pools are impressive and our room well appointed, if a bit dated in the bathroom. Porches with carved rocking chairs and benches front every room. But still, the whole place carries an air of neglect or indifference, as though a classic property from the golden age of travel was just waiting to be nudged into the modern era. Perhaps we were traveling in low season as we were but two of what appeared to be about ten guests. We walked across the highway to check out what we took to be the Lodge's sister property, the Hacienda, and it was even more deserted. Overall the experience was fine, even great in some respects, though just not quite what we were expecting based the materials available when booking the hotel. That said, we would stay here again for the convenience to Uxmal, the pools and overall ambiance, just with adjusted expectations.
Stayed 2 nights in Nov 2023
Response from Martha on 6 Dec 2023
Thank you for your visit and review. Safe travels!

8/10 Good

Louis

Liked: Cleanliness, staff & service
Great location to explore Uxmal
Stayed 1 night in Oct 2023
Response from Martha on 6 Nov 2023
Thank you for your visit. Safe travels!

8/10 Good

Steven, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay except that water was not available once briefly on our first evening and then for a longer time in the next morning preventing showers before departure.
Stayed 2 nights in Sep 2023
Response from Martha on 7 Sept 2023
Thank you for your visit. Safe travels!

10/10 Excellent

Timothy, Bangor

Liked: Cleanliness, staff & service, property conditions & facilities
This was wonderful -- the location couldn't be better, the staff fantastic, and the facilities great. Strongly recommend.
Stayed 4 nights in Jul 2023
Response from Martha on 18 Jul 2023
Wow, thank you for your kind review! We are pleased that you enjoyed your stay at our resort and hope to have the honor of being your host again.Until then, safe travels!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Martha on 8 May 2023
Thank you foryour visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room with large windows. Nice pool and good restaurant. The most amazing was a view of the pyramids from our deck.
Stayed 3 nights in Feb 2023
Response from Martha on 21 Mar 2023
Thank you for your visit and review. Safe travels!

10/10 Excellent

Fanny

Travelled with family
Liked: Staff & service, property conditions & facilities
Property is nice, beautiful swimming pool, great location at the entrance of Uxmal. However, very noisy : we could hear our neighbors all night long as well as some vehicles.
Stayed 1 night in Feb 2023
Response from Martha on 15 Feb 2023
Thank you for your visit. Safe travels!

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Our room, advertised as "royal mayan bungalow" was basically a motel room, hugely over-priced; carpet was stained, toilet did not work properly, AND there was a dead frog on the floor. As for the restaurant, mediocre food at very inflated prices.
Stayed 3 nights in Jan 2023

10/10 Excellent

Shiho

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property in Uxmal!!
This is our third time staying at this hotel. It never disappoints! The rooms are large, well-appointed, and very clean. There is a fridge, safe, bottled water, and robes in every room. The pool area is also beautiful, clean, and has many chairs and lounges. Great place to unwind after a hot, humid day at the many ruins in the area. As for the bar and restaurant they are excellent. The staff is extremely helpful, friendly, and available. You need for nothing. We will definitely be back again!
Stayed 1 night in Dec 2022
Response from Martha on 13 Dec 2022
Wow, what a kind, complete review. Thank you! We are happy and proud to learn we fulfilled your expectations. Our guests' well-being is our priority, and the team works hard every day to make their holiday an unforgettable experience. We all look forward to your return. Until then, safe travels!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very very nice. Luis gave us a wonderful tour of the Lodge’s ‘sister’ hacienda - & lots of their fruit, and he arranged a guide for the Uxmal site. Restaurant staff was great. The atmosphere is quite constructed - something closer to the original environment might have been closer to my taste; but this is very easy to settle into
Stayed 2 nights in Dec 2022
Response from Martha on 14 Dec 2022
Thank you. Reviews like yours make us all feel happy and satisfied for a well-done job. We look forward to having the honor of being your hosts again. So long!

8/10 Good

bonny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay right next to the ruins however, the food is not very good
Stayed 1 night in Sep 2022
Response from Martha on 21 Sept 2022
Thank you for your visit.

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service
Staff was warm and welcoming. Food at restaurant xouod be better for the extremely high prices. Additional furniture pieces to lay clothes would be. nice. I am. ot sure how someone could lay out luggage if they brought at least two carryons. Bathrooms MUST be swept and cleaned.
Stayed 1 night in Aug 2022
Response from Martha on 25 Aug 2022
Thank you for staying at The Lodge at Uxmal and for your review. All objective comments from our guests are valuable to us, since they make us improve our service. Have a safe journey back home!

10/10 Excellent

Felipe, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the places that you would always like to know and come back again because everything was amazing.
Stayed 1 night in Jul 2022
Response from Martha on 7 Jul 2022
Thank you for your visit and excellent review. It was our honor to be your hosts, and it certainly will be our pleasure to welcome you again on a future trip to the land of the Maya. So long!

10/10 Excellent

Nancy, McAllen

Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural beauty of grounds
Stayed 3 nights in Mar 2022
Response from Martha on 22 Mar 2022
Thank you for your visit. Safe travels!

2/10 Terrible

marina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, dirty, horrible food, not worth the price
Stayed 1 night in Dec 2021
Response from Martha on 17 Jan 2022
Thank you for your visit.

8/10 Good

Erik

Travelled with family
Liked: Staff & service, property conditions & facilities
Steps from the entrance to Uxmal, very helpful if you are planning an early trip to the ruins before the midday heat.
Stayed 1 night in Nov 2021
Response from Martha on 4 Dec 2021
Totally true what you say. In addition, Uxmal's location is ideal for visiting a wide variety of tourist attractions such as cenotes, other archaeological sites, caves, colonial towns and natural reserves. The stay in Uxmal offers the opportunity to know the past and present of the Mayan culture. Thank you for your visit !

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Martha on 27 Sept 2021
Thank you for your visit!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Choose a different hotel!
Stayed 1 night in Aug 2021
Response from Martha on 4 Aug 2021
We are sorry for not meeting your expectations. There is a Resident Manager at the hotel who always takes care of our guests' needs. Unfortunately, he was not aware of your disappointment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The location was steps from the site.
Stayed 2 nights in Jun 2021
Response from Martha on 7 Jul 2021
Thank you for staying with us. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, well organized and clean. Excellent areas for relaxing and many activities around, if you like to know about Mayan history, you will find a perfect place, just walk to Uxmal and for chocolate lovers.... you can walk to the eco-friendly chocolate museum. My family 👪and I, loved it. Clean, organized, friendly people and good customer service with a lot of knowledge of Yucatan. We will back 😃👍
Stayed 3 nights in Jul 2021
Response from Martha on 6 Jul 2021
Thank you very much for your visit and excellent comments about your experience during your stay at our resort. If you want to know the Mayan culture, then the way is to go into the small towns/villages, meet with local people and experience their way of life. Our facilities and the activities designed for the enjoyment of the whole family, added to the service provided by our collaborators (of which we are very proud of), make the visit to Uxmal a unique experience. We celebrate that you have perceived and enjoyed the magic of the place. See you soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge at Uxmal is a diamond in the middle of the Mayan jungle. This is a quiet and comfortable property and the people are very welcoming. A full breakfast delivered to our room was delicious with fresh squeezed juice and omelets made to order. The bed was comfortable. The onsite restaurant served delicious food for every meal we had. Highly recommended.
Stayed 2 nights in Jun 2021
Response from Martha on 29 Jun 2021
Thanks for your outstanding review of our resort ! We all look forward to having the honor of being your hosts again. Until then, safe travels !

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great hotel
Great hotel with great amenities. Walking distance to the Uxmal ruins. Great service and great food. The food is a little overprice but it was good.
Stayed 2 nights in Jun 2021
Response from Martha on 28 Jun 2021
We were honored to be your hosts. Thank you for your visit and your great comments about our facilities and service. ¡Buen viaje!

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pandemic hit hard this property. Nice suite but the maintenance is awful and the food overpriced and just bad. Concierge extraordinarily good. Only positive star.
Stayed 1 night in May 2021
Response from Martha on 29 Jun 2021
Thank you for your visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We stayed two days at the Lodge at Uxmal, and really enjoyed our stay. You can see the Uxmal ruins from the Lodge and they are amazing. We also went to the Chocolate museum across the street, and it was very nice, too. The only sad thing is that you can tell that the pandemic has really hit this area hard. There were only a couple of other guests besides us, and the Lodge is a bit of a faded resort, needing some repairs. It's sister resort next door, the Hacienda was even closed when we stayed. The staff was very friendly and helpful, and it was definately worth the stay.
Stayed 2 nights in Apr 2021
Response from Martha on 11 May 2021
Thank you for choosing to stay at our resort during your visit to Uxmal. We all look forward to having the honor of being your hosts again. Safe travels !

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
This place is a complete fraud. The room is awful the bed is terrible completly hard, the quality of the bathroom is really terrible conditions and dicusting. They told us there was a spa in the hotel and it was not true.and when we arrived there was terrible service and everything was closed. The food is really expensive and the quality of it is a joke We had a really bad experience
Stayed 1 night in Jan 2021
Response from Martha on 13 Jan 2021
We are sorry for not having had the opportunity to receive neither your comments nor your complaints while at the property. The Manager would've been willing to assist you in any way possible for you to have a pleasant stay. Thank you for your visit.

4/10 Poor

patriciapinzon

Stayed 1 night in Dec 2020
Response from Martha on 30 Dec 2020
Gracias por su visita.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uxmal stay
Super stay at the lodge at Uxmal. Great poolside lunches, quiet dinners, planetarium, riding through the fields in a 1974 truck! climbing the observatory. Luis Chan (Rex) is quite possibly the best concierge I have ever had the pleasure of being around. He gets things done. thank you so much. p.s. they graciously changed our reservations due to covid19 changes
Stayed 1 night in Mar 2020
Response from Martha on 25 Mar 2020
We all appreciate your wonderful comments. We are happy to learn that you experienced some of the various activities and attractions that surrounds us. Thank you for your visit !

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars for The Lodge at Uxmal
I stayed just one night (at the beginning of the Covid 19 time) before returning to the States; can't say enough about this exquisite lodge!! Staff was super helpful and accommodating; my room was immaculate and super comfortable! I booked a room with a jacuzzi and it was awesome after spending hours at the Ruins which, by the way, are directly across from the hotel....super convenient. Highly recommend.
Stayed 1 night in Mar 2020
Response from Martha on 25 Mar 2020
We all appreciate your visit and wonderful comments. Thank you!

10/10 Excellent

Derral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Mar 2020
Response from Martha on 20 Mar 2020
We really appreciate your review. Thank you!

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Martha on 28 Feb 2020
Thank you for your visit!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Martha on 24 Feb 2020
Thank you for your visit !

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful hotel. very quiet. pleasant touch was a welcome drink on arrival. However, there are only a couple of other hotels within walking distance - so limited external options for food - but food and service at the hotel is excelent.
Stayed 2 nights in Feb 2020
Response from Martha on 21 Feb 2020
We all thank you for your visit and fine comments about our service.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay at The Lodge. So convenient to Uxmal ruins, and other Puuc ruins. Our room was large and the beds very comfortable. Especially liked the rocking chairs on our patio, which was looking through the trees at part of the ruins. We had a couple of nice breakfasts and dinners at the hotel. Beautiful outdoor diningroom beside one of the pool areas. Great staff eager to please. We did a very interesting "special" Mayan breakfast in the forest with Luis, the hotel concierge. Luis was very helpful during our stay, offering a wealth of information about the area, the Mayan people, and the ruins. Our one negative about this property is the quality and condition of the bathroom towels. For a property of this caliber, they should be of better quality. However, this would not stop us from staying at this property in the future. Hope to return!
Stayed 2 nights in Feb 2020
Response from Martha on 20 Feb 2020
Thank you for your visit and for your lovely review. We appreciate your comment, be sure that it will be shared with the management to follow it up. Safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location right across from Uxmal entrance and walking distance to Choco Story. Lovely pools. Friendly staff.
Stayed 1 night in Feb 2020
Response from Martha on 20 Feb 2020
We are all very happy to learn that you enjoyed your stay at our resort. Thank you for your visit!

10/10 Excellent

Michael, Santa Rosa, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Lodge is less than 100 meters from the Uxmal archeological site and about 400 meters from the Choco-Story museum and wildlife center. Both are terrific places to visit. Having gone only 2 days prior to Chichen Itza, and finding it a huge disappointment, what a relief to have the exact opposite experience at Uxmal. The staff, particularly in the restaurant, were outstanding!
Stayed 3 nights in Dec 2019
Response from Martha on 4 Jan 2020
Thanks for your review of your experience while at our resort. We all look forward to serving you again.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Martha on 3 Jan 2020
Thank you for your visit!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Martha on 30 Dec 2019
Thank you for your visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location with a very friendly staff It is an old hotel but with a very nice facilities
Stayed 1 night in Dec 2019
Response from Martha on 20 Dec 2019
We all appreciate your review on our facilities and service. Thank you!

10/10 Excellent

James, Oak Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly unique experience. The entire hotel was built with handcrafted elegance. The staff was superb.
Stayed 2 nights in Nov 2019
Response from Martha on 19 Nov 2019
We all appreciate your visit and very nice review, thank you!

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent relaxing time. Beautiful setting and pool.
Stayed 1 night in Nov 2019
Response from Martha on 11 Nov 2019
We all appreciate your nice review. Thank you!

2/10 Terrible

Jenice, Washington DC

Disliked: Staff & service, amenities, property conditions & facilities
The biggest problem with the hotel? The staff try to scam you. When I arrived, a staffer by the name of Rodney checked me in. I inquired about transport to sites such as Celestune, Kabah and other archeological sites. He said he would have to call a taxi. The price for the taxi was overly inflated. For example, Kabah is 20km down the road, and the taxi that he volunteered to call for me (it seemed more that he was calling a friend who had a car)would cost the equivalent of $55. He told me an equally ridiculous price for a car to Celestun. I don't understand how a resort can claim to cater to tourists and not have any connections whatsoever to legitimate tour operators--or even recommendations for how to contact a tour company. Like, seriously, am I the only person who has ever stayed at this hotel who wanted to do more than sit at the hotel? I was baffled I told Rodney, the hotel staffer, I would consider the prices. He then walked me to my room and told me, "You know, I have a car. I have a family, and I need the money. I could do the tour for you tomorrow when I get off work." I am sympathetic to someone needing money, but this all seemed like a scam to me. He also offered to transport me to the airport on my day of checkout for an overly inflat
Stayed 2 nights in Oct 2019
Response from Martha on 12 Nov 2019
Multiple comments from customers who have stayed with us highlight the good quality of our services. Thank you for your visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good choice if you want to make Uxmal a special visit. BUT we felt because we are young (30 years old) we were treated differently. We ate at the restaurant for many meals and enjoy the little extra traditional must try food ( what ever you order they give you a little free appetizers very traditional... Not seen any where else). We love to travel mid range usually but in special location we love to take top end.
Stayed 2 nights in Sep 2019
Response from Martha on 8 Oct 2019
We appreciate your very nice review. Thank you for your visit!