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Reviews of Misión Mérida Panamericana

3 out of 5
Misión Mérida Panamericana
Calle 59 Numero 455 entre Calle 52 y, Calle 54 Cent, Mérida, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 223 out of 609 reviews" "
Rating 8 - Good. 205 out of 609 reviews" "
Rating 6 - Okay. 101 out of 609 reviews" "
Rating 4 - Poor. 45 out of 609 reviews" "
Rating 2 - Terrible. 35 out of 609 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Stayed 3 nights in Feb 2023

10/10 Excellent

Isela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio. El personal muy amable. Aunque cuando hicimos la reservación creímos que tenía restaurante el hotel y cuando llegamos resulta que no tenian. Pero todo muy bien. Si regresaría a hospedarme en Hotel Panamericana de Merida 👌😃

8/10 Good

Douglas

Liked: Staff & service
good location. very large rooms. this property was at one time a grand hotel. needs a little updating. Also needs to have somewhere to buy some basics etc. Overall very good value though.
Stayed 3 nights in Jan 2023

8/10 Good

Helena, Hopelchen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Alberto

Stayed 4 nights in Oct 2022

8/10 Good

Rafael

Stayed 1 night in Sep 2022

10/10 Excellent

Gloria, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and the room was spacious and comfortable. Staff was very friendly.
Stayed 1 night in Aug 2022

6/10 Okay

Oscar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovation needed
The hotel is too old. The pictures in the website are good but when you are at the hotel there is a big difference. The bathroom is too old and in bad condition, no matter how clean it was, it didn’t feel comfortable to use it. The lady who cleaned the room did a very very good job. I can say that she is the one that offered the great service.
Stayed 5 nights in Jul 2022

10/10 Excellent

franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Stayed 2 nights in Jul 2022

4/10 Poor

Matthew

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from Gerente General on 30 Jun 2022
Estimado Sr Matthew , Agradecemos su valioso comentario, le esperamos pronto para poder ofrecerle mejores instalaciones.

4/10 Poor

Christina, san francisco

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I have stayed here twice in last 5 years. The property has deteriorated significantly and needs remodel and repair. Rooms are large and clean, the pool area is wonderful, (though pool is unheated), and the former restaurant are is classic and lovely. But the restaurant has not been reopened since covid, elevators were out and no one fixed while we were there. So many things need repair. Once this was a great hotel, now its former splendour is in decay
Stayed 3 nights in Mar 2022

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It had a swimming pool, lobby was nice and it was quiet. Other than that it was a very ill-equipped, poor-service, missing or broken amenities hotel.
Stayed 6 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms. Very close to city center. Staff was very nice.
Stayed 2 nights in Mar 2022

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people, very helpful!
Stayed 1 night in Mar 2022

10/10 Excellent

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms. Beautiful property, within walking distance to main square.
Stayed 1 night in Mar 2022

6/10 Okay

Gary

Liked: Staff & service
Disliked: Amenities
Stayed 4 nights in Feb 2022
Response from Gerente General Mision Merida Panamericana on 22 Feb 2022
Estimado Sr Gary Muchas gracias por su puntuación.

4/10 Poor

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tienen agua caliente, no tienen servicio de cuarto, no tienen desayunos, instalaciones descuidadas, no tienen vasos de vidrio o platico, las toallas están viejas y no limpian bien el cuarto. En suma, fue una estancia desagradable este hotel.
Stayed 2 nights in Dec 2021

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and dog friendly ..❤️
This is a really a nice place, clean generally in good condition. It’s close to everything and we had our 13 pound dog with us, everyone was very friendly and good to our dog.
Stayed 1 night in Dec 2021

8/10 Good

SYLVAIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style colonial, près du Centro Historico l’hôtel ouvre les portes sur le vie à Merida en tant que touriste et avec les gens locaux ce qui approfondit l’expérience de voyage
Stayed 1 night in Nov 2021

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel in a great location
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Nice building
Stayed 2 nights in Aug 2021
Response from Gerencia General on 9 Sept 2021
Estimado Sr, Agradecemos su comentario, nos da gusto saber que disfruto su estancia con nosotros, le esperamos pronto. Cordialmente

2/10 Terrible

Rudolph

Stayed 4 nights in Aug 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service good 👍hotel
Stayed 2 nights in May 2021
Response from Gerencia General on 28 May 2021
Dear Guest, thank you for your feedback and will be waiting for you, Cordiallity General Manager

10/10 Excellent

LUIS ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Hotel se encuantra a 4 cuadras del centro , excelente ubiacación. Muy eficientes y muy hospitalarios
Stayed 4 nights in May 2021
Response from Gerente General on 10 May 2021
Estimado Sr. Luis Enrique, Muchas gracias por su calificación y comentarios sobre nuestro hotel, lo esperamos pronto ya que será un placer atenderle de nuevo en esta bella ciudad. Cordialmente, Gerencia General

10/10 Excellent

Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service
No free ice
Check in was superb. Doors dead bolt lock did not work. Great location, near downtown. Bad thing was that the following morning i asked for a scoup or two of ice to maintain my insulin cool. The restaurant denied the ice unless i paid 20 pesos. Not a problem, either way i was not given the ice. Restaurant was trying to give me breakfast for one person. I had paid for two persons.i was told to go clarify with front desk. We were finally given both breakfasts. The waitress was professional. Tje mangers need training.
Stayed 1 night in Apr 2021
Response from Gerencia General on 19 Apr 2021
Dear Luis, We appreciate your comments and we have reviewed the procedures so that this does not happen again, we will be waiting for his next visit since we will be happy to serve you again, Sincerily,

6/10 Okay

Verified traveller

Travelled with family
Property was beautiful but it needs a deep clean and remodel.
Stayed 2 nights in Apr 2021
Response from General Manager on 13 Apr 2021
Dear Guest, thanks for your feedback and we will waiting for you soon, Cordiallity,

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Gerencia General on 19 Apr 2021
Estimado Huésped, muchas gracias por su calificación, lo esperamos muy pronto en esta bella ciudad, Cordialmente

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near the “Centro”.
Nice hotel in the old town/city center...walking distance to the best places in the area. Big rooms, very friendly staff.
Stayed 1 night in Jan 2021
Response from General Manager on 5 Feb 2021
Dear Guest Jose, Thank you very much for your comments and the reference of our hotel, we will send your congratulations to our colleagues and we hope to see you soon in this beautiful city. Cordiality,

6/10 Okay

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was sporatic
Great hotel. Accepts dogs fee is high though 350 pesos a night. The internet was not steady so that was a problem with our stay
Stayed 4 nights in Jan 2021
Response from General Manager on 5 Feb 2021
Dear Guest, thank you for your feedback and we are working on the internet so that your next stay is completely pleasant, Cordiality,

8/10 Good

Julio

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall it was an OK experience for may stay in misión Merida, the architecture in the main entrance is fascinating, which also serves as the restaurant area. Once you pass the main courtyard is the lobby which Is not as pleasing. Service was excellent we were greeted by a group of people that were friendly and very noble.
Stayed 4 nights in Aug 2020
Response from General Manager on 26 Oct 2020
Dear Mr. Julio, thank you for your feedback and appreciate your comments, Will be waiting for you, Cordiality,

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Gerente General Hotel on 17 Mar 2020
Estimado Huesped, agradecemos el tiempo que se tomo en darnos su calificación, nos gustaría saber si tuvo algún detalle durante su estancia, que nos pudiera brindar ya que esto nos permite ver las áreas de oportunidad en las que se trabaja. Respetuosamente

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Clean rooms, fast hot water, and friendly staff. Well located
Stayed 1 night in Mar 2020
Response from General Manager Hotel on 10 Mar 2020
Dear Guest, we appreciate your comment, we are pleased to know that I enjoy your stay, come back soon. Cordially

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida: A must to see!
Very well located, in a quiet environment. Parking available.
Stayed 3 nights in Feb 2020
Response from General Management Hotel on 3 Mar 2020
Dear Guest, we appreciate your comment, we are pleased to know that you enjoyed your stay, we hope to see you soon. Cordially

8/10 Good

John

Travelled with family
Liked: Room comfort
Stayed 2 nights in Feb 2020
Response from Gerente General Hotel on 29 Feb 2020
Estimado Huesped, agradecemos su comentario, esperamos que su estancia haya sido placentera, esperamos verle pronto. Cordialmente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, strong wifi
Great hotel with beautiful common areas and sting WiFi if you need to work. helpful staff, nice central location.
Stayed 3 nights in Feb 2020
Response from General Management Hotel on 26 Feb 2020
ear Guest, we appreciate your comment, we work on the subject of the internet, to give a better service and attention. Respectfully

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, room comfort
Centrally located with colonial charm.
Pretty lobby, room comfortable, courteous service. Unfortunately, there was no running water when I needed to bath at 9 am. they said a pump broke this i’m unclear if mine was a common experience.
Stayed 1 night in Feb 2020
Response from General Management Hotel on 24 Feb 2020
Dear Guest, we appreciate your comment, we regret the indices you had during your stay, we look forward to the opportunity to have you again and we can change your experience. Respectfully

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Gerente General Hotel on 30 Jan 2020
Estimado Sr. Giovanni, agradecemos su calificación, esperamos que su estancia haya sido realmente placentera. Respetuosamente

8/10 Good

alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Merida
Very nice stay in Merida. Room condition, service and responsiveness from hotel staff were absolutely great, parking was very convenient, and the location of the hotel excellent. Two minor issues encountered: 1) Water was lukewarm for an early morning shower; the staff immediately got to work to fixing that, but it would take more time (40-60 minutes) than we had at our disposal since this was an overnight stay; 2) Breakfast was OK but it could use a bit more variety.
Stayed 1 night in Jan 2020
Response from General Manager Hotel on 22 Jan 2020
Dear Mr. Alex, we appreciate your comment, we regret the incident with the water temperature, the necessary actions were taken to correct and avoid complaints, we are at your service. Respectfully

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mérida Hotel
Great place Beautiful!!!
Stayed 1 night in Jan 2020
Response from General Management Hotel on 20 Jan 2020
Dear Guest, we are pleased to know that you enjoyed your stay, we hope to see you soon. Cordially

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at this hotel. Great location, friendly staff And great value for money. I would come back.
Stayed 2 nights in Jan 2020
Response from General Management Hotel on 13 Jan 2020
Dear Guest, we appreciate your comment, we are pleased to know that you enjoyed your stay, we hope to see you soon. Cordially

8/10 Good

Lisa, Wichita, kansas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bear in mind that this is an old venue and things like hot water and air conditioning may not be the best you’ve had. The hot water took a LONG TIME to get warm, so the eco advantage was lost right there as gallons of water ran through before it was bearable. The air conditioner was excellent tho. Restaurant service can be surly and breakfast was sub par but all that is tolerable for a lovely spacious hotel near downtown with ample parking. School next door is noisy. Overall, location and parking make up for the detriments of this hotel.
Stayed 3 nights in Jan 2020
Response from General Management Hotel on 10 Jan 2020
Dear Guest, we appreciate your comment, we regret the restaurant service, work in training and service for the staff, unfortunately the noises outside the hotel do not make the client have a good stay, we hope we can have you again and we can spoil you as you deserve . Respectfully

4/10 Poor

Lisa, San Diego, CA

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is VERY old and could use lots of updating. The floor titles in my room were worn and broken in some places and the toilet didn't flush - even though we asked for it to be fixed, I ended up having to use the lobby restroom on one occasion. Also, the bottom of the shower felt a bit slimy and the floors could have been better cleaned. It was in walking distance of very nice restaurants and sight seeing though.
Stayed 2 nights in Dec 2019
Response from General Management Hotel on 10 Jan 2020
Dear Guest, we appreciate your comment, we apologize for the inconvenience you had during your stay, we look forward to the opportunity to have you again and we can spoil you as you deserve. Respectfully

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the service and the rooms
Stayed 1 night in Dec 2019
Response from General Manager Hotel on 5 Jan 2020
Dear Guest, we appreciate the comment, this motivates us to continue improving the services and attention of the clients that allow us to be part of their trip. Respectfully

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff Great hotel Especially for the value. Had a problem with my car not starting they were so awesome please stay here you’ll love it.
Stayed 3 nights in Dec 2019
Response from Gerente General Hotel on 26 Dec 2019
Dear Guest, we appreciate your comment, this motivates us to continue improving the services and attention of the customers who visit us, come back soon. Cordially

10/10 Excellent

Emilio, CDMX

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the staff very attentive and great location in downtown.
Stayed 1 night in Dec 2019
Response from General Manager Hotel on 18 Dec 2019
Dear Guest, we appreciate your comment, we are pleased to know that you enjoyed your stay, we hope to see you soon. Cordially

10/10 Excellent

Carrie, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing; very friendly and accommodating. The hotel is clean and the service was great. Easy walking to explore the beautiful city as well! Would highly recommend to anyone travelling to Merida :)
Stayed 3 nights in Dec 2019
Response from General Manager Hotel on 10 Dec 2019
Dear Guest, we appreciate your comment, we hope to see you soon. Cordially

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the central location and free parking. Also liked the fountains and pool area.
Stayed 5 nights in Nov 2019
Response from General Management Hotel on 10 Dec 2019
Dear Guest, we appreciate your comment, we are pleased to know that your stay was pleasant, come back soon. Cordially