Front of property

Reviews of Hotel Casa Azul

4.5 out of 5
Hotel Casa Azul
Calle 60, 343, Centro, Mérida, YUC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 76 out of 90 reviews" "
Rating 8 - Good. 8 out of 90 reviews" "
Rating 6 - Okay. 2 out of 90 reviews" "
Rating 4 - Poor. 4 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Liked: Staff & service
Stayed 6 nights in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

ROGELIO JOSE, Monterrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, staff very friendly, made us feel at home. Breakfast was delicious. Pool si very small. It’s a beautiful boutique hotel at ground level so expect some traffic noise, if you are a light sleeper maybe you better look for a different option, for us it was not an issue and we enjoyed every minute we spent there. Can’t wait to visit them again. Thanks.
Stayed 3 nights in Mar 2023

10/10 Excellent

kirk

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very beautiful, peaceful and the staff is excellent
Stayed 2 nights in Jul 2022

4/10 Poor

Sergio

Business traveller
Disliked: Cleanliness, staff & service
It is not a hotel - it is a bed and breakfast. Way overpriced. Room was very hot when arrived and took hour tone on comfortable temp Ninservices
Stayed 1 night in Jun 2022

10/10 Excellent

Mary Ann

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is absolutely beautiful, a historically remodeled hacienda. The staff is amazing. I've never felt so cared for or pampered. Breakfast was excellent. They even wrote "Happy Birthday" on the bed with rose petals when David noticed it was my husband's birthday! It was a lovely stay, and we would certainly go back.
Stayed 5 nights in Jun 2022

10/10 Excellent

Richard, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Cesar

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful oasis in a great location for walking to all the lovely leafy plazas. Wonderful breakfasts in the most beautiful garden courtyard. The staff are kind, helpful, sweet and generous at all times of day or night. The entire experience of this hotel, from the beautiful front gate to the rooms, setting, colors of walls and fabrics, and fantastic staff… just spectacular. Hermoso y tranquilo oasis en una gran ubicación para caminar a todas las encantadoras plazas frondosas. Maravillosos desayunos en el más bello patio jardín. El personal es amable, dulce y generoso en todo momento del día o de la noche. Toda la experiencia de este hotel, desde la hermosa puerta de entrada hasta las habitaciones, el entorno, los colores de las paredes y las telas, y el fantástico personal... simplemente espectacular.
Stayed 7 nights in Jan 2022

10/10 Excellent

MANUEL, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Alexey, Sankt Peterburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Очень хороший отель , персонал очень Вежливый и все делают очень быстро . Номера уютные и очень красивые . Обязательно вернёмся ещё раз
Stayed 1 night in Oct 2021

10/10 Excellent

Carlos, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honesty the best hotel in Merida, in my opinion. The serenity, luxury/decor, and staff was second to none. I needed a few things done with clothing and other special arrangements and without hesitation it was done with the professionalism of a 5 star hotel that I have come to expect. I will be back again and again.
Stayed 4 nights in Oct 2021

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good . Just short.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it very very much! The service, the rooms, the food, the location, the concierge....
Stayed 2 nights in Oct 2019

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service
Great service, good breakfast, nice location
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel. The stuff was very nice. Location is Mérida downtown.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Tammy, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful house with magnificent accommodations, excellent staff and great location.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jyothish, Zurich

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel, close to the centre
We really enjoyed our stay at Casa Azul. The hotel is beautiful and the room was very nice and peaceful and grand. The staff were very helpful and polite and attentive and we would be happy to recommend your hotel to anyone visiting Merida. You could improve some things but they are small: 1. They could put boosters in the rooms to improve internet service. We could not really use the wifi because the connection was too weak. 2. They should do something to get rid of the mosquitoes in the breakfast area because there was a lot of them. 3. Housekeeping could be improved slightly. Most good hotels change bedsheets every 3 nights, and if someone is staying 4 nights like us, then usually most hotels will change bedsheets half way through the stay. We had the same sheets all throughout the stay. I save enough water reusing my towels and bedsheets when I am at home so when I go on holiday its nice to have fresh linens

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Friendly staff, great helpful service, beautiful hotel, and wonderful food.

10/10 Excellent

travel lover, sao paulo - brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
It was all perfect ,small hotel but Very exclusive and boutique hotel style ... Historic building but all in Great shape ... I do recommend

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Azul is a classic boutique inn. The room was spacious and beautifully adorned. Step out into the patio and garden area where meals are served. The staff was attentive and available. The hotel is conveniently located two blocks from the Main Street. Wonderful stay.

10/10 Excellent

Lagrange L2, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is located at the walking distance from the centro of Merida. Hotel staffs are all nice and the breakfast is also good. I will definitely stay this hotel again.

10/10 Excellent

Israel A, miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel beautiful all around
Loved the hotel, beautiful hacienda converted into a small bouutique hotel with really beautiful details like fresh flowers, sleepers, fruit in the rooms, etc. a must in merida!!!

10/10 Excellent

Patrick, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic boutique hotel
The hotel was a fantastically restored Mérida mansion. It was beautiful inside in ways that are uncommon today: well designed and decorated public areas including interior terraces, a garden and a pool. We had a minor service glitch but they fixed this after we drew their attention to the issue. Food and other services were flawless. Some have mentioned the hotel's location as a flaw, we found it to be a plus. It gave us the opportunity to see the Paseo Montejo on a Sunday (when half of it is closed to auto traffic) and was a 15 minute walk from the central square.

8/10 Good

M. Roberto, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enyoided our stay, the public areas and the warm service. We deem that the lighting of our Santa Ana suite can be improve.

10/10 Excellent

ANTONIO, MEXICO CITY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE AND QUIET HOTEL, UNIQUE.
THE HOTEL IS A VERY QUIET AN INTIMATE PLACE FOR RELAX AND LIVING A DIFFERENT ERA. PERFECT DECORATION, STAFF SERVICE.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
This is an absolutely stunning hotel. The rooms are spacious, beautifully decorated and every single detail has been perfectly designed. Despite being on a busy road, the doors and windows are so solid and the air conditioning system so good that we didn't hear much street noise at all. A beautiful courtyard where breakfast was served. The hotel staff was also helpful and professional. The only negatives are its location (a bit far from downtown) and the coffee served for breakfast (please serve real, not watery flavored coffee, especially when everything else about the hotel is so top-notch!)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
I have used a lot of hotels through Expedia and this is the first time I take time to write a review. This place was beautiful. Staff was excellent, and the breakfast was great!. We had one of the master suites...the bathroom was amazing....it looks like it was built yesterday. There is a small parking garage behind, but the door man will take it and bring it for you no problem. WIFI worked great. And the bed was very comfortable....we wanted to stay longer, but had to return home.

10/10 Excellent

Eric, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Boutique Hotel in Latin America
Few boutique hotels appreciate and anticipate guests needs quite like Casa Azul. From that air-conditioners that actually work, and well, to the flexibility of the restaurant's menu and their ability to take requests at almost all hours of the day and night, this place understands what international travelers really want. The ambience is quaint, colonial, charming, and relaxing. We used the small pool every day for several hours. The staff work efficiently enough that there was never a pause or length of time between any request and the fulfillment of it. I could easily go on about every detail of our experience, but suffice it it to say, we will definitely be back. Although Merida didn't capture us as far as a destination we might return to, Casa Azul is a must for any traveler. You'd pay triple the cost for the same value in the states. Next time I need a getaway, I'll fly to Merida and check in here, even if I never leave the property.

10/10 Excellent

A, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Excellent service, friendly staff and an amazing place to stay.

10/10 Excellent

Benito Mexican traveler

Liked: Cleanliness, staff & service, room comfort
Luxury and Beauty
A gorgeously renovated old house. Great attention to details (I even got a complimentary 2014 calendar embossed with my name). Complimentary breakfast in a fantastic patio. Really close to the historic Paseo Montejo. A wading pool was a great item after swimming in the cenotes and visiting museums. Highly recommended to anyone who doesn’t mind to pay extra to stay at an extraordinary place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Stay
I would recommend this hotel to anyone wanting a small elegant venue. The staff was exceptionally helpful and responsive. The restaurant is open only to hotel guests, with breakfast included in the room price. Lunch and dinner are available each day and prices were reasonable, food was very good.

10/10 Excellent

Dr. Marysandy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel of a spot for a short, memorable stay.
Casa Azul in Merida, Yucatan is a refurbished villa turned into 6-8 suites of great beauty, calm and luxury. For couples with a desire to be quietly together this would be the ultimate in setting. For us, a family reunion with grown children, it provided the space and setting for conversation, drinks, lovely food and happy, warm, nurturing staff and surroundings. We would recommend this for a few days during your Mexican vacation, especially if you choose to learn and see more of the Mayan history and environment you would access from Merida.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel was lovely - an amazing refurbished building from the colonial period. The staff was attentive, kind, courteous, helpful. Couldn't have been happier with our choice of stay. Would go again in a heartbeat.

10/10 Excellent

Jeff, Nashville, TN. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with Superb Service!
This is one of the finest hotels at which I have ever had the pleasure to stay. The staff was absolutely fantastic. The service was par excellence. Every single detail is attended to with perfection. There is no question that when I return to Merida, Mexico I will stay in this hotel again. It truly is a pleasant and amazing experience. I could not possibly recommend this hotel more.

4/10 Poor

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Viaje familiar
Si eres un viajero activo, que busca restaurante por la noche, hacer pedido al cuarto a media noche olvídalo no hay. Tomar café en el cuarto no hay. Es un hotel pequeño que no tiene las comodidades de un hotel de cadena. No hay de vamos a bajar al lobby oír musica tal vez tomar algo en el bar, o se me hizo tarde voy a comer o cenar algo en el hotel no hay. Los cuartos no tienen ventilación raro para ser una casa . Las ventanas no se abren. Los trabajadores se esmeran para que tengas una buena estancia. El desayuno y valer parking bien, la limpieza de cuarto bien. La tele vieja y pequeña se desconfiguraba a cada rato. Pero si tu plan es algo tranqui este es el lugar pensando que tomes en cuenta cenar y comer fuera. Y consumir lo del refri si tienes algún antojo.
Stayed 4 nights in Sep 2023

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta muy bonito el hotel, pero no corresponde calidad con precio.
Stayed 7 nights in Nov 2022

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and service
A luxurious boutique hotel in the center of Mérida in a beautiful turn-of-the-20th century residence. Excellent service and a first-rate breakfast included with our room rate.
Stayed 2 nights in Sep 2022

10/10 Excellent

Evandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excelente lugar, bien ubicado, el servicio maravilloso, super atentos. Aunque falta algo de mantenimiento a las instalaciones sí lo recomendaría. El desayuno divino.
Stayed 3 nights in Nov 2021

10/10 Excellent

HANNAN, DF Mexico City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo de la propiedad y el Servicio está muy bien , felicidades . Lastima que no tenia gente, Las almohadas muy chiquitas y no cómodas, no hay suficiente black out y entra luz en la manana, El Internet se puede mejorar, el jacuzzi se vacía solo,
Stayed 2 nights in Aug 2021