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Reviews of Best Western Plus Goodman Inn & Suites

2.5 out of 5
Best Western Plus Goodman Inn & Suites
6910 Wind Chase Drive, Horn Lake, MS

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 482 reviews" "
Rating 8 - Good. 133 out of 482 reviews" "
Rating 6 - Okay. 76 out of 482 reviews" "
Rating 4 - Poor. 35 out of 482 reviews" "
Rating 2 - Terrible. 36 out of 482 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kristin

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
We like it’s was convenient off the main road. The hotel was clean rooms were clean and spacious. We didn’t like the fact it didn’t say online the phones were down so when we tried to call from our room they weren’t working. When we checked in waited at the desk for a good 10min or so waiting to be helped then on this little board says call this number for assistance. Finally got through to someone. My husband went back to get a drink and the bar has happy hour only that wasn’t listed online. Then went to the vending machine to get a pop and it’s now at the front desk and he waited again to get service. Got tired of waiting so left a note saying hey I’ll pay for this here’s our room number. In the elevator it’s not lined up very well to the door so my husband about fell. Then it says it has a pool and hot tub. Only had a pool. They took out the hot tub at some point in time. They have laundry service which was great but don’t offer to sell laundry detergent. This was the only reason why we booked this stay, the pool, bar, hot tub and laundry. Well we got the pool time that is all we got. Very unsatisfied customers
Stayed 1 night in Apr 2024

10/10 Excellent

AmBria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Joi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Furnishings are worn out. Nice and polite staff.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Breakfast wasn’t very tasty though.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. The beds and pillows were super comfortable. The staff I encountered was very nice and helpful. The breakfast was good! The pool was a little cold for my liking and also the hotel does not have a hot tub. It has a jacuzzi suit, but no “hot tub” Over all very satisfied, will stay again when I go to the next Grizzly game! Thanks for a wonderful experience!
Stayed 2 nights in Jan 2024

10/10 Excellent

Laneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but I will recommend a better breakfast
Stayed 1 night in Dec 2023

6/10 Okay

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was terribly dusty and disgusting on the floor. They were sticky. There was trash behind the beds. The outlets wouldn’t hold a plug in in it. The breakfast was terrible. It was not clean in there. They had no help at the front office desk. The poor lady was having to check people out while trying to cook for the breakfast room. The main reason we booked because it was last minute and it advertised there was a HOT TUB and the hot tub was closed and filled in. So that is false advertisement. The baseboards were filthy. It was just dirty.
Stayed 2 nights in Jan 2024

8/10 Good

Danielle

Stayed 3 nights in Dec 2023

6/10 Okay

Kevin

Stayed 1 night in Dec 2023

8/10 Good

Steve

Stayed 1 night in Dec 2023

6/10 Okay

Jeffrey

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The furniture in the room is dated (very old) the couch pillows were very dirty, the coffee table was broken, missing screws. These things needs improvement.
Stayed 1 night in Nov 2023

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was clean to the naked eye but we had bed bugs. We stayed in room 102 staff was friendly and check in was easy but we were very disappointed in our stay due to the bed bugs and it listed a bar which is there but no one to work it nor was it stocked. Breakfast was good. We won’t be back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Zedra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Nov 2023

6/10 Okay

jarvis

Disliked: Staff & service
Everything Was Ok Glad The Manager Mrs Tammy Was Able to help
Stayed 1 night in Oct 2023

6/10 Okay

Curtis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very dissapointed
Room carpet was in poor condition. Refrigerator was warm and not plugged in. Lamp had a bulb hanging down from a broken socket. Another lamp base was corroded.
Stayed 1 night in Oct 2023

6/10 Okay

Makeyah

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

anthony, Fairburn

Travelled with partner
It was alright nothing to brag about been better for the price
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Deidra L

Travelled with family
Disliked: Amenities, property conditions & facilities
Description of Amenities included a hot tub, and I was told the hotel has never had a hot tub. I would not have chose this hotel to you if I had known there was no Hot Tub. I was more disappointed with Expedia because they should have checked this facility out before listed it on their website.
Stayed 1 night in Oct 2023

6/10 Okay

Marcia

Stayed 1 night in Oct 2023

10/10 Excellent

Deontrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

porter

Liked: Cleanliness, staff & service, room comfort
Elevator stop working on last day.
Stayed 2 nights in Aug 2023

8/10 Good

Kenneth

Stayed 2 nights in Aug 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Katie

Stayed 1 night in Aug 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Debora

Travelled with family
Disliked: Staff & service
I didn’t stay, I booked the wrong best western in the wrong city and I called back within 30 mins to cancel and the receptionist told me to call Expedia to rectify my dispute but when Expedia called them they refused to refund me. Because of this experience I will not stay with best western again.
Stayed 1 night in Aug 2023

8/10 Good

Jonniece

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Mary

Travelled with family
Everything was perfect!!! All staff was excellent!!!
Stayed 2 nights in Jul 2023

8/10 Good

Marquita

Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023

10/10 Excellent

Latoshie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

demario

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs 🐜
Bed bugs 🐜 my skin have bedbugs bite all over
Stayed 4 nights in Jun 2023
Response from Bianca on 6 Jul 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Bruce

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
First of all the hotel advertises a hot tub. NO HOT TUB. Second I reserved a king suite. NO KING SUITE. Supposedly sold out of them. Third not a big deal but the elevator was broken. Nice staff
Stayed 2 nights in Jun 2023

2/10 Terrible

Cora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would never stay there again!
On June 12, 2023, when we arrived, they told us that the elevator was broke. We were booked on 2nd floor, me 74 yrs old and husband 65 yrs old, with both leg issues, had to carry luggage up. When we arrived at our room there was a used dirty wash cloth hanging over shower rod in Bathroom and TV left on. Trying to fix tv that night and called Desk Operator twice , no answer and called again twice June 13th at 3pm and 9:30 p.m. no answer. Also June 12th, husband used stairway multiple time at the side entrance to go to our vehicle, we were on 2nd floor and everytime someone has door on outside propped open with a rock.and someone would always put rock back again. We didn't feel safe because lock door fr. outside is propped open. Bag of garbage been laying in 2nd floor stairway since Monday around 6 p.m. The chair is dirty with white stuff, tried to clean it but looks like paint and sofa was really dirty, didn't have time to take picture of it. June 13th, 4:30 p.m., we decided to go to the pool, they had pool door propped open with large trash can. Lady behind desk said yes we could go in when we asked. Didn't bother moving large trash can holding door open . Very rude and unhelpful staff. We would never stay there again.
Stayed 2 nights in Jun 2023

8/10 Good

Melba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jailen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was amazing and had a nice clean smell. Front desk was very helpful
Stayed 1 night in May 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here
My stay was great like always was a little disappointed in the breakfast no bacon it’s usually great but overall it was a great stay like always I will b back
Stayed 2 nights in May 2023

8/10 Good

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Hotel was clean and tidy. Our only complaint was we couldn’t keep cords plugged into the outlets in the room and the bathroom lighting was very dim. It was good quality for the price though.
Stayed 1 night in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Everything about the property was good. Room, staff. The biggest problem was the elevator was broke the entire time I was there. It really sucked having to go up and down to the 4th floor. Especially when I was carrying heavy bags . The breakfast left a lot to be desired to. The first day, it was alright, but the second day, it looked so unappetizing that I just left.
Stayed 2 nights in May 2023

2/10 Terrible

Weldon

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2023

10/10 Excellent

RICHARD

Stayed 2 nights in May 2023

2/10 Terrible

Harold

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not be back
Bathroom not very clean, cockroaches, noisey
Stayed 2 nights in May 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Staff was friendly , bed was very comfy . Rooms need to be more updated . Bkf was ok . Needs to be brighter more airy .
Stayed 1 night in Apr 2023

10/10 Excellent

Ronald, Roch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were extremely clean, modern and shower pressure was great. Staff was friendly
Stayed 1 night in Apr 2023

10/10 Excellent

Shawandra

Stayed 1 night in Apr 2023