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Reviews of Hotel Manantial

3.5 out of 5
Hotel Manantial
Carrera 21 No 8-35, Melgar, Tolima

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 165 reviews" "
Rating 8 - Good. 56 out of 165 reviews" "
Rating 6 - Okay. 22 out of 165 reviews" "
Rating 4 - Poor. 9 out of 165 reviews" "
Rating 2 - Terrible. 13 out of 165 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Property and staff were great. My only complaint, well the restaurant closes before 7pm. We wanted to dine there after using the pool and were told they were closed.
Stayed 1 night in Apr 2024

2/10 Terrible

José

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There ac in the room wasn’t working they changed our room after 5 hrs the it’s was late at 12:00am very bad experience then charged us tax even tho I was a tourist , in Colombia your not supposed to charge tourist tax lol made it that was the good thing
Stayed 1 night in Feb 2024

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thankful for receiving my uncle and wife early for check in as they are in their 70s. they loved food, very nice service and great accommodations. Will be back for sure.
Stayed 2 nights in Feb 2024

8/10 Good

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Ivelisse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Carlos

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms are rather small. Service was good. Friendly personnel. Not sure I will stay there again tho. For the price there are other options in the area. Again the main reason is how small the room was albeit it was clean.
Stayed 2 nights in Sep 2022

8/10 Good

amparo, Queens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice
The hotel was clean and safe. The area around is a bit noisy. Its very busy on the weekends and a ghost town during week. Not far from the main drag.
Stayed 2 nights in Nov 2021
Response from Equipo Manantial Melgar on 20 Dec 2021
¡Hola David! gracias por visitarnos, esperamos regresen muy pronto.

6/10 Okay

oscar isaac

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel relacion precio calidad
Todo muy bien. Fotos reales, remodelado, el AC es bueno y cumplen con todo. A pasos de la calle de las fiestas pero sin ruido al interior de la habitacion.
Stayed 2 nights in Dec 2020
Response from Vincent on 26 Dec 2020
Gracias por elegir Hotel Manantial por sus vacaciones.

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Good
La estadía estuvo bien, los cuartos un poco más pequeños de lo que parecen en las fotos. Tampoco tenían servicio a la habitación
Stayed 1 night in Dec 2020
Response from Yineth on 26 Dec 2020
Hola Jorge, gracias por tu feedback.

2/10 Terrible

Willy

Disliked: Cleanliness, property conditions & facilities, room comfort
Las habitaciones quedaban enfrente no como se ofrecía inicialmente pésima experiencia
Stayed 1 night in Jan 2020
Response from Hotel Manantial on 15 Jan 2020
Sentimos que no disfrutara al máximo de su estancia; el Hotel Manantial esta conformado por 2 sectores, edificio Manantial y Sector San Telmo, sus habitaciones cuentan con las mismas comodidades y servicios para el bienestar de nuestros huespedes. Esperamos contar con su visita en una proxima oportunidad.

8/10 Good

luis

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Ana on 15 Mar 2019
Estimado Luis, muchas gracias por calificarnos, tu opinión nos ayuda a mejorar continuamente ¡Vuelve pronto!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place and Hotel brand.
Big mistake! Horrible staff; seemingly friendly, but actually deceiving, poorly trained, and thieves. Horrible internet (supposedly free, but not a single MBPS). Horrible food. Uncomfortable rooms (crammed spaces). No hot water. No power outlets. Horrible cable.

6/10 Okay

Tom, California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice outside appearance but hidden flaws
I stayed there on 2 occasions. On the first stay breakfast was included and on the second stay I thought it was included until I paid the bill. The door to my room was damaged as if someone kicked it open from the outside. You could see the outside through a hole. The air conditioner was noisy and didn't cool the room enough. The shower on/off knobs were broken and would fall off, you needed to stick them on the stem to turn on/off the shower. The hotel staff that checked me in opened 2 occupied rooms at night before finding the correct room. I asked for wake-up calls that never happened. There were some staff. The buildings outside appearance is modern and the pools are nice.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Internet is terrible
Internet is free, which is exactly what it should be, because it is terrible. Television cannot be changed to English, all programs and subtitles are in Spanish

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice Hotel, bad experience
The hotel is nice, good facilities, comfortable and clean rooms. In general terms the hotel is good, however I experienced a very disappointed situation with my family during check out. We booked the hotel trought Expedia and I got the confirmation E-mail with the rates I have to paid, terms and conditions which clearly said "Taxes Included". At the moment of the check out they asked me to pay more than the rate confirmed by Expedia complaining that the taxes was not included. Even when I presented the Confirmation from Expedia where clearly said Taxes Included. We expend 2 hours in discussion with administrative personnel of the hotel, including the manager who inclusive threat us with call the police. Very, very disappointed.

4/10 Poor

sam , Atlanta

Disliked: Property conditions & facilities
Can't find my reservation.
First they can't find my reservation then they said next day would be the different rate than expedia quoted and we booked. Restaurant closes at 8 pm.😟 Food is ok. No variety in drinks and only canned beer, no bottled.only one man who is nice and hard worker impressed by his efforts. Other staff average.😏
Response from Vincent on 30 Jun 2015
Thanks for your feedback Sam. We have made some changes in our reservation department to make sure that everything will work smoothly in the future. We hope to welcome you again in Melgar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel. Cerca d las discotecas
Buena. Me parece un buen hotel, agradable. El personal muy amable
Response from Luis on 7 Sept 2015
Muchas gracias!

8/10 Good

WW, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel near enough to the clubs
Very nice and helpful staff, clean rooms, all in all an enjoyable stay
Response from Vincent on 14 Jul 2015
Thanks for staying with us Walker. We are working to improve our service even better every day!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Bad
Bad
Response from Daniel on 29 Aug 2015
I am sorry to hear that you had a negative experience in Hotel Manantial. We recently changed management and working hard to improve our service.

6/10 Okay

Gurmit

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convenient location

6/10 Okay

Verified traveller

8/10 Good

Henry, Edmonton Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Far enough away from the party street to sleep
The staff was very heplpfull, not all speak english but are quick to get someone if you need. Parts of Melgar can be very noisy till the sun comes up on the weekends. With this one it appeared to to be one of the best and far enough away from the party street that with all the noise.
Response from Daniel on 19 Sept 2015
Thanks for staying with us Henry. Hope to welcome you again in Melgar.

10/10 Excellent

Woodie, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel met expectations
Staff was very good. Nice sauna, steam and pools.
Response from Daniel on 19 Sept 2015
Thanks so much Woodie for your feedback.

6/10 Okay

Daniel, Bogota

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
De rescatar, la comida, el restaurante es bueno, pero la habitación no servía la puerta, las llaves se perdieron 2 veces en la recepción, nadie atiende en el parqueadero y si llegar tarde te quedas sin espacio, el lobby queda solo en varias ocasiones y hay que esperar mucho para ser atendido, muy flojo para lo que cobran
Stayed 3 nights in Mar 2024

6/10 Okay

alexander, greenwich

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Es buena pero lo malo cuando llegas te cobran impuestos y cuando uno hace la reservacion dice que todo esta incluido impuestos y demas, el personal es un poco atento pero el hotel esta bien y la zonas comunes tambien.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen lugar
Es una de las mejores elecciones en Melgar, recomendado, buena atención, muy limpio y bien situado.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quisiera volver
Es un lugar muy bonito, aseado, muy buena la ubicación si vas en plan de fiesta puesto que queda cerca a la zona de discotecas, el personal es muy amable y agradable, siempre están pendientes de lo que necesitas, incluso cuando hicimos el check out seguían siendo muy serviciales con muy buena actitud
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para descansar
Fue buen lugar muy limpio y muy bonitas instalaciones y cuenta con dos piscinas
Stayed 1 night in Sep 2023

10/10 Excellent

Luis Jorge

Stayed 1 night in Sep 2023

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Jorge l luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jhon Fredy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Toda nuestra experiencia fue muy buena! Excelente limpieza en todas las instalaciones, muy amables el personal, el desayuno muy rico, las habitaciones amplías, limpias y con aire acondicionado.
Stayed 2 nights in Jan 2023

4/10 Poor

Alex

Stayed 1 night in Jan 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo lugar en Melgar
Excelente lugar, muy central y la atención fue estupenda
Stayed 1 night in Dec 2022

8/10 Good

Camilo

Stayed 1 night in Dec 2022

6/10 Okay

Guy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sans plus
Stayed 1 night in Dec 2022

8/10 Good

Willington

Stayed 2 nights in Nov 2022

2/10 Terrible

Fredy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Señor on 16 Aug 2022
Buen Día, nos puedes indicar que paso en tu estadía con nosotros.

6/10 Okay

Juan

Stayed 1 night in Jun 2022

10/10 Excellent

JOSE L

Stayed 1 night in May 2022

8/10 Good

Ricardo

Stayed 1 night in Apr 2022

8/10 Good

javier

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
En general esta bien el hotel, sin embargo los baños son muy pequeños, las tomas de energía para cargar el celular están muy altas y solo una en el baño a una altura adecuada no servía. El servicio de Internet es muy regular.
Stayed 2 nights in Jan 2022

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio recomiendo este hotel
Stayed 2 nights in Jan 2022

10/10 Excellent

Dayanna alejandra

Stayed 2 nights in Dec 2021

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo.
Stayed 2 nights in Dec 2021

10/10 Excellent

Andres

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Un buen lugar de hospedaje.
Fue una estadía bastante agradable, un lugar cerca de todo, limpio y bien mantenido. Sin embargo, en la noche si hay mucho ruido por la cercanía a la zona de bares y discotecas.
Stayed 1 night in Dec 2021