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Reviews of Arrow on Swanston

3.5 out of 5
Arrow on Swanston
488 Swanston Street, Carlton, VIC

Reviews

7.0

Good

Rating 10 - Excellent. 395 out of 1935 reviews" "
Rating 8 - Good. 681 out of 1935 reviews" "
Rating 6 - Okay. 387 out of 1935 reviews" "
Rating 4 - Poor. 249 out of 1935 reviews" "
Rating 2 - Terrible. 223 out of 1935 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Najmuddin

Suitable for budget travelers
Stayed 5 nights in Apr 2024

10/10 Excellent

Axel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with my stay at arrow friendly staff just great
Stayed 2 nights in Apr 2024

6/10 Okay

Karen

Travelled with group
In the description of the property it was stated there was an on site coffee shop and restrauant but both were not open.. the rooms were clean but a lot smaller than we thought they would be going by the description
Stayed 5 nights in Apr 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic. Reception staff were fantastic. The bedrooms are tiny! Can just walk around it but definitely couldn't keep suitcase in there, they had to sit out in the little lounge. Good enough to rest your head at night.
Response from Alannah | Arrow on 11 Apr 2024
Dear Julia, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our hotel and that it met your expectations.Here at Arrow on Swanston we strive to provide top-notch customer service to all of our valued customers, and it's always rewarding to know that our efforts are appreciated.Your kind words truly mean the world to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. We booked a four bedroom apartment and did not receive due to maintenance issues and our family of 4 was split between 2 rooms in different areas. The room we ended up with had a staircase directly near the bedroom door and I fell down this in the middle of the night and split my head open on a broken doorstop. The toilet seat was also broken as was the A/C. Room was dirty with handprints and stains on floor and walls and rotting wood and mold in the bathroom. We didn't even get a rubbish bin provided. Our other rooms they offered were no better condition and had their own safety hazards. No room had hand soap or hand towels, cutlery was unwashed. DO NOT stay here if you value your life. Other customers were overheard complaining of similar issues with their rooms not being available, lack of supplies and safety hazards. Some even had rooms with bedbugs
Stayed 3 nights in Mar 2024
Response from Alannah | Arrow on Swanston on 11 Apr 2024
Dear Helen, Thank you for your feedback, we sincerely appreciate your honesty. I will pass this information to my managers to ensure they are aware of your experience. We sincerely apologise for the negative experience you encountered with us. Kind regards, Alannah

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was tiny and not as advertised. The bathroom had black mould around the shower handle, the TV didn’t work, the air conditioner had a broken knob. The dishes in the cupboards were visibly dirty and I found rubbish under the sheets on the bed. Disgusting, wouldn’t recommend and will not be staying again.
Stayed 5 nights in Mar 2024
Response from Alannah | Arrow on 11 Apr 2024
Dear mily, Thank you for your feedback, we sincerely appreciate your honesty. I will pass this information to my managers to ensure they are aware of your experience. We sincerely apologise for the negative experience you encountered with us. Kind regards, Alannah

4/10 Poor

Cassandra Skye

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Check in was fine, wasn’t informed that I would be staying in their other building. Made it to the room and the property seemed fine, then started noticing that the doors and some walls had holes in them. One of the rooms had a Lower window that little kids could open and then climb onto the aircon and fall to their death. The fridge didn’t work and there was a washer and dryer in the apartment, but wasn’t allowed to use. The beds felt like I was sleeping on boards. The price I paid I was expected more especially if they are asking for a 100 dollar damage hold..
Stayed 3 nights in Mar 2024
Response from Alannah | Arrow on Swanston on 11 Apr 2024
Dear Cassandra, Thank you for your feedback, we sincerely appreciate your honesty. I will pass this information to my managers to ensure they are aware of your experience. We sincerely apologise for the negative experience you encountered with us. Kind regards, Alannah

10/10 Excellent

test

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good budget hotel
Stayed 1 night in Mar 2024
Response from Alannah | Arrow on 11 Apr 2024
Dear Test, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our hotel and that it met your expectations.Here at Arrow on Swanston we strive to provide top-notch customer service to all of our valued customers, and it's always rewarding to know that our efforts are appreciated.Your kind words truly mean the world to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Thomas

They didn't clean the rooms or make the bed in my time there
Stayed 3 nights in Mar 2024
Response from Alannah | Arrow on 11 Apr 2024
Dear Thomas, Thank you for your feedback, we sincerely appreciate your honesty. I will pass this information to my managers to ensure they are aware of your experience. We sincerely apologise for the negative experience you encountered with us. Kind regards, Alannah

8/10 Good

KING CEVIC

Stayed 2 nights in Mar 2024

2/10 Terrible

Little leaf

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible room advertised as near and clean when we arrived room was not taken care of or properly cleaned, wouldn’t let me switch rooms. Honestly a backpackers hostel is cleaner and cheaper than staying in this “3 star” hotel Will not definitely coming back.
Stayed 2 nights in Mar 2024
Response from Alannah | Arrow on 11 Apr 2024
Dear Little leaf, Thank you for your feedback, we sincerely appreciate your honesty. I will pass this information to my managers to ensure they are aware of your experience. We sincerely apologise for the negative experience you encountered with us. Kind regards, Alannah

8/10 Good

Frazer, Tauranga

Liked: Cleanliness
it is a unique hotel. Basic but good. clean and comfortable. don't expect great TV and channels etc but has excellent internet. My room had patchy Air Con and other issues which they did try and fix. i was there 10 days. Tram Stop RIGHT OUT FRONT. So pretty brainless. 2 stops from Melb Central. Lots and lots of food options and coles etc to stock up for self catering. *** laundry good but you need your own washing powder!
Stayed 9 nights in Mar 2024
Response from SG on 21 Apr 2024
Dear Frazer, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a unique and comfortable place to stay during your recent visit. We pride ourselves on providing a clean and cozy environment for our guests to relax in.We appreciate your understanding regarding the limitations of our TV channels, but we're thrilled that you found our internet service to be excellent. We apologize for any inconvenience caused by the patchy air conditioning in your room and other issues you encountered. Rest assured, our team always strives to address any issues promptly to ensure our guests have a pleasant stay.It's fantastic to hear that our location was convenient for you, with the tram stop right outside and easy access to Melbourne Central. We're glad you were able to take advantage of the nearby dining options and shopping facilities for your convenience.Thank you for highlighting the quality of our laundry facilities. We'll certainly take your feedback into consideration regarding the washing powder, and we'll look into providing this as an added convenience for our guests in the future.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind Regards Team Arrow.

10/10 Excellent

TAM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place and close to CBD.
Stayed 1 night in Mar 2024
Response from Alannah | Arrow on 18 Mar 2024
Dear Tam, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our [product/service] and that it met your expectations.Here at [Business Name], we strive to provide top-notch [products/services] and exceptional customer service to all of our valued customers, and it's always rewarding to know that our efforts are appreciated.Your kind words truly mean the world to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Kind regardsFront office receptionArrow on Swanston

4/10 Poor

Kristie

Travelled with group
Disliked: Amenities
Paid for a Delux 2br & it was nothing like the photos so presume we were given a standard. 2br was supposed to have a twin bed but it was single. Room smelled like mothballs & 1 guest was gagging from the smell.
Stayed 1 night in Mar 2024
Response from Alannah | Arrow on 13 Mar 2024
Dear Kristie, We are so sorry to hear of your negative experience with us at Arrow. We hope to improve on this feedback you have given us and we appreciate the time you have taken to write a review. Have a lovely day! Kind regards, Front office receptionArrow on Swanston

10/10 Excellent

Bree

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alannah | Arrow on 13 Mar 2024
Dear Bree, We are so glad to hear you enjoyed your stay with us at Arrow! We hope to host you again in the near future. Kind regards, Front office receptionArrow on Swanston

6/10 Okay

Ashley Te

Travelled with partner
Stayed 3 nights in Mar 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Ashley, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was cosy and comfortable and quiet and close to 24hr shops
Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Kyle, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Ai Chuen

Budget hotel - photos probably reflect their more expensive suites. Disappointing that they didn’t inform of the $100 holding fee as part of the stay on Expedia website.
Stayed 1 night in Mar 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Ai, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Ritesh, Stanhope Gardens

Travelled with family
The photos on the website seem exaggerated as compared to actual room decor. Location is good with close proximity to major attractions in the city.
Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Ritesh, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

4/10 Poor

Digby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
W e had 2 rooms where 1 room was a double and the other had a double upstairs and a queen downstairs and a single. Walked into the 2nd room and we could hear a noise, went down and 2 fans on full boar trying to dry the wet carpet. We were not told that this had happened and the room downstairs stunk and this then came upstairs. We had to fit 3 of us upstairs in a double bed. We were also not told about the stairs. Disappointed in this facility and would not recommend it to any of my friends. The stairs were small and spiral, so dangerous. Overall I would rate the room as a 1 out 10 and that is being generous
Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Digby, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Ben

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Limited laundry, not as advertised, poor condition of rooms. Would not recommend.
Stayed 3 nights in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Ben, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Room was comfortable. Extra bed was made up when we arrived which was fantastic
Stayed 3 nights in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Rebecca, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

8/10 Good

Brad

Travelled with family
We stayed two nights in two different rooms and for what we paid we were overall really happy with what we got. The first room was small but adequate, the sofa bed one of us slept on wasn’t overly pleasant but once fresh sheets were on it was fine. Second room, a king deluxe (ironically cheaper than the smaller one) was great, slight shower mould aside. Checking in and out was problematic but mainly because of the hordes in for Taylor Swift, many of whom seemed to be complaining Karens, asking to see the manager etc. From our perspective we thought it was really good value and would stay again - hopefully the Swanston St trams will be back in action by then!
Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Brad, We thank you for your positive feedback and are so happy to hear you enjoyed your stay with us. We apologise for any inconvenience that you experienced with us at Arrow. We hope to host you again sometime soon, have a lovely day.Kind regardsFront office receptionArrow on Swanston

4/10 Poor

Maegen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon check-in we were asked to go to a building outside and two down. This lobby area looked under construction but left. Arriving to our room was NOTHING like the images online. The furniture was old and scratched and had marker graffiti on it. There were bugs, the bathroom was extremely small and moldy. Thankfully we were moved to another room the following day in the main building, but this was still not the best.
Stayed 3 nights in Feb 2024
Response from Alannah | Arrow on 29 Feb 2024
Dear Maegen, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Cynnelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The good: location, central to town. Cheap. The bad: You get what you pay for. Noise at night, pack your ear plugs. Cleanliness, we were too scared to stand on the carpet - it was moist. BED BUGS - Discovered the evidence and bite marks after two nights. Management advised a full refund, then reneged days later despite best efforts from Expedia.
Response from Alannah | Arrow on 29 Feb 2024
Dear Cynnelle, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Mladen

Travelled with partner
Wasn’t sure I was given the room I had booked but got no answer from receptionist.
Stayed 1 night in Dec 2023
Response from Alannah | Arrow on 6 Mar 2024
Dear Mladen, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Leonard

Stayed 11 nights in Jan 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 11 Apr 2024
Dear Chris, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our hotel and that it met your expectations.Here at Arrow on Swanston we strive to provide top-notch customer service to all of our valued customers, and it's always rewarding to know that our efforts are appreciated.Your kind words truly mean the world to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Kind regardsFront office receptionArrow on Swanston

10/10 Excellent

Vamshi

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Vamshi, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Samantha

Disliked: Cleanliness, property conditions & facilities
great location
Stayed 1 night in Jan 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Samantha, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

8/10 Good

Shakara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alannah | Arrow on 6 Mar 2024
Dear Shakara, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Isabell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alannah | Arrow on 29 Feb 2024
Dear Isabell, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
Overall was a really nice stay for the long weekend. Apartment is pretty decent for the price the bed is really comfortable. Central location, super close to Lygon street Melbourne central and the tram is out front. Will definitely book again.
Stayed 3 nights in Jan 2024
Response from Alannah | Arrow on 4 Feb 2024
Dear Chad, We thank you for your positive feedback and are so happy to hear you enjoyed your stay with us. We hope to host you again sometime soon, have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Ev

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were very unhappy with our stay. The room was not as advertised. No help from them. It was disappointing. It was dirty and the smells was soo bad. I wouldnt never ever recommend this place to anyone.
Stayed 4 nights in Jan 2024
Response from Alannah | Arrow on 27 Jan 2024
Dear Ev, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Gail

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Original room not available alternate rooms offered really not suitable as a family travelling together. One room had lots of faults and dangerous for children i.e. broken chairs very mouldy
Stayed 6 nights in Jan 2024
Response from Alannah | Arrow on 24 Jan 2024
Dear Gail, We are so sorry to hear of the negative aspects you encountered. If you would like to send any images or another overview of your experience to our feedback email - feedback@arrowonswanston.com.au we would be more than happy to look into these further. Kind regardsFront office reception

8/10 Good

Kyle

Liked: Room comfort
Ausopen Stay
Is really good value for money considering the location. Have never been to a worse hotel gym in my life though. Other than that stay was fine
Stayed 5 nights in Jan 2024
Response from Alannah | Arrow on 24 Jan 2024
Dear Kyle, Thank you so much for your feedback, we are so happy to hear you enjoyed your stay during the AUS open! We hope to host you again soon. Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

DANIEL

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property smelt terrible, was not clean, the pool was not heated, the room was not as described and the room was dirty and smelly.
Stayed 4 nights in Jan 2024
Response from Alannah | Arrow on 24 Jan 2024
Dear Daniel, We are so sorry to hear of the negative aspects you encountered. If you would like to send any images or another overview of your experience to our feedback email - feedback@arrowonswanston.com.au we would be more than happy to look into these further. Kind regardsFront office reception

4/10 Poor

Billie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked nothing like the photos. The cafe was closed down.
Stayed 2 nights in Jan 2024
Response from Alannah | Arrow on 27 Jan 2024
Dear Billie, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Assadullah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a terrible experience. For the first time I have been to hotel with so many problems. None of the doors were probably closing . Fridge was not working and making strange sound. My daughter was bitten by flea which made me take her to doctor. I would not recommend this place for any one .
Stayed 5 nights in Jan 2024
Response from Alannah | Arrow on 24 Jan 2024
Dear Assadullah, Thank you for your review, we appreciate your honesty. We sincerely apologise for the negative aspects of your stay with us. If you would like to relay this further with any images of the room or bites on your daughter, please email feedback@arrowonswanston.com.au and we will look into this case further.Kind regardsFront office reception

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2024
Response from Alannah | Arrow on 27 Jan 2024
Dear Guest, We thank you for your positive feedback and are so happy to hear you enjoyed your stay with us. We hope to host you again sometime soon, have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Scott

Stayed 4 nights in Jan 2024
Response from Alannah | Arrow on 19 Jan 2024
Dear Scott, Thank you for your review, we appreciate your feedback. Kind regards

10/10 Excellent

Kaylah

Travelled with family
Liked: Cleanliness, room comfort
Had a beautiful time, left my key in my room, all i needed to do is call the front office, and someone came up the elevator and it didnt even take 2mins from my call that they opened my room. My daughter loved the out door pool. Our room was very clean and tidy
Stayed 1 night in Jan 2024
Response from Alannah | Arrow on 17 Jan 2024
Dear Kaylah, Thank you so much for your review, we truly appreciate it and are so happy to hear you enjoyed your stay with us. We hope to host you again shortly.Kind regardsFront office receptionArrow on Swanston

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Worst check in experience ever
Check in took 45 minutes due to inattentive staff, staff deserting their post and ‘systems issues’. We had three young children very tried after travelling and a long day, it was a terrible experience. Bedding was inadequate. No blankets or doona. The units are designed and equipped for student accommodation. The location is good for Melbourne city experiences.
Stayed 1 night in Jan 2024
Response from Alannah | Arrow on 13 Jan 2024
Dear Guest, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Jason

Stayed 4 nights in Jan 2024
Response from Alannah | Arrow on 4 Feb 2024
Dear Jason, We thank you for your review and apologise for any inconvenience that you experienced with us at Arrow. We hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

2/10 Terrible

Erika

Stayed 1 night in Jan 2024
Response from Alannah | Arrow on 17 Jan 2024
Dear Erika, We apologise for any inconvenience and hope you have a lovely day.

4/10 Poor

Jayden

Travelled with family
Disliked: Cleanliness, property conditions & facilities
While you get what you pay for the property looks nothing like the pictures. For the price point it’s not bad but you’ll be in for a shock when you first see the room. Chewing gum was stuck to the wall right next to the bed and the bathroom was missing soap. I wouldn’t recommend taking the risk and will just be paying a bit more next time.
Stayed 2 nights in Jan 2024
Response from Alannah | Arrow on 13 Jan 2024
Dear Jayden, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

6/10 Okay

Audrey

Disliked: Cleanliness, property conditions & facilities
Location was good, walk to city and markets had parking you had to pay extra for. Very dated property, smell in hallways Im assuming permanant tenants cooking but was always there. Had no plugs for sinks, when we asked for them came with wrong sizes so ended up with none, toilet not secured to floor. A lot of rubbish in bins in areas, left in elevators. Very basic TV hardly pick up any channels. Luckily you dont holiday to stay in unit becuase they are small and you dont get unit advertised, unlucky for us it rained for 2 days so we spent more time than we hoped inside.
Stayed 3 nights in Jan 2024
Response from Alannah | Arrow on 17 Jan 2024
Dear Audrey, We sincerely apologise for the negative aspects of your stay with us. We sincerely appreciate your feedback and will be taking this on board.Kind regards Front office reception

4/10 Poor

Lisa

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Alannah | Arrow on 13 Jan 2024
Dear Lisa, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

4/10 Poor

KIRSTEN

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alannah | Arrow on 13 Jan 2024
Dear Kirsten, We are truly sorry to hear of this negative experience at our hotel. I will pass this feedback to both of my managers to ensure they are aware of the above-mentioned issues. If you would like to speak to someone directly, I would highly recommend that you get in contact with us via email or phone number (which are visible on our website). Again, we sincerely apologise for this and hope you have a lovely day.Kind regardsFront office receptionArrow on Swanston

8/10 Good

Analee

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Alannah | Arrow on 13 Jan 2024
Dear Analee, We thank you for your positive feedback and are so happy to hear you enjoyed your stay with us. We hope to host you again sometime soon, have a lovely day.Kind regardsFront office receptionArrow on Swanston