Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager

Dear guest,Thank you for visiting us and rating our services. We apologize for any inconvenience caused during your stay. We inform you that we are currently carrying out renovations in our Hotel, we hope to soon have all our rooms remodeled, in order to guarantee excellent service and exceed all the expectations of our guests. We reiterate our apologies and commitment to serve you again.Cordially,Carlos QuesadaGeneral manager

Dear guest,,Thank you for visiting us and rating our services. We apologize for any inconvenience caused during your stay. We inform you that the aspects indicated in your comment were reviewed and the supervision of the rooms is being reinforced before delivering them in order to guarantee excellent service and exceed all the expectations of our guests. We reiterate our apologies and commitment to serve you again.Cordially,Carlos QuesadaGeneral manager

Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager

Mr. Steven, Thank you for choosing and sharing your experience. We are glad to hear that we met your expectations. Looking forward to seeing you back Cordially, Carlos QuesadaGeneral Manager

Mr. Javier, We greet you and thank you for choosing us to stay. I am writing to inform you of a recent change in our policies for companions and additional personal in the reservations.First of all, I would like to apologize for any inconvenience this may have caused you.Our front desk manager has been rigorously enforcing the policies implemented in the hotel, in order to guarantee the comfort and safety of all our guests.We have made an adjustment to the prices for companions. The new established value is now 300,000 Colombian pesos per person.We deeply regret that this policy did not accommodate your needs during your stay with us.We sincerely appreciate your understanding in this situation and assure you that we are working hard to improve our guests' experience.Cordially, Carlos QuesadaGeneral Manager

Mr. Fidel, Dear guest,It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality.We hope for your soon return.Cordially,Olga Luz Sampedro S.General Manager

Ms. Maria, We greet you and offer our sincere apologies for the inconvenience you experienced during your recent stay with us. We deeply regret that our services have not met your expectations. We take his comments very seriously and assure you that we are taking corrective action with our staff to immediately address the issues you raised. We also inform you that our romos are in a restylish process to ensure a better experience to ou guest.We reiterate our commitment to maintaining a continuous improvement to met our guest needs. Cordially, Arvey BenavidesGeneral Manager

Mr. Juan, We appreciate the time taken to express your experience about the service, your comments are a source of motivation for all staff and to ensure compliance with all activities that can make our guests' stay an experience that exceeds expectations.We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality.Cordially,Arvey BenavidesGeneral Manager

Mr. Luis, It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality.We look forward to your soon return.Cordially,

Mr. Alejandro, We are glad to hear that you liked our services and facilities. We hope to have you back and keep fulfilling your expectations. Cordially, Arvey BenavidesGeneral Manager

Mr. Mauricio, we offer our sincere apologies for the inconvenience during your stay. We are taking corrective actions in order to prevent them from happening again. Cordially, Arvey BenavidesGeneral Manager

Mr. Eric, We thank you for having chosen us to stay.We inform you that according to our politics and migration requirements, all foreign guests must identify themselves with their original Passport and the entry stamp got at the airport. We reiterate our commitment to serving you again. Cordially,Arvey BenavidesGeneral Manager

Mr. Miguel, Thank you for choosing us and sharing your experience. We are glad to know that we met your expectations. Looking forward to seeing you soon. Cordially, Arvey BenavidesGeneral Manager

Mr. Justin, We appreciate the time taken to express your experience about the service, your comments are a source of motivation for all staff and to ensure compliance with all activities that can make our guests' stay an experience that exceeds expectations.We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality.Cordially, Arvey BenavidesGeneral Manager

Estimado señor Juan, Gracias por visitarnos y calificar nuestros servicios. Nos complace saber que cumplimos con sus expectativas. Esperamos tener el gusto de atenderle.Cordialmente, Arvey BenavidesGerente General

Mr. Joseph,It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality.We look forward to your soon return.Cordially,Arvey BenavidesGeneral Manager

Dear Mr. Roger,We appreciate the time taken to express your experience with the service, your comments are a source of motivation for all staff and to ensure compliance with all activities that can make our guests' stay an experience that exceeds expectations.We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality.Cordially,Arvey BenavidesGeneral Manager

Dear Mr. Marlon,We greet you thanking you for choosing us to stay and taking part of your time to rate our services.We apologize for the inconvenience caused. We inform you that our rooms are in the process of being remodeled to offer more modern, functional, and safe spaces for our guests.Likewise, we inform you that preventive maintenance was carried out on the key system to improve its operation and prevent it from being downloaded before the check-out date and time.We reiterate our apologies and commitment to serving you again.Cordially,Arvey BenavidesGeneral Manager

Dear Leanny, Thank you for choosing us and sharing your experience. As soon as we got your observations, we checked the air conditioning, and preventive maintenance was carried out to guarantee its correct operation.Likewise, feedback was given to our collaborators to promptly meet the requirements of our guests, ensuring that it was completed in the shortest possible time.The observation of the noise heard in the rooms, will be studied to take corrective actions that allow us to improve our service.We reiterate our commitment to serving you again. Cordially, Arvey BenavidesGeneral Manager

Mr. Carlos, We are glad to get your great reviews. We hope to have you back soon to keep fulfilling your expectations. Cordially, Arvey Benavides General Manager

Ms. Marlen, We thank you for choosing us, we apologize for the inconveniences presented during your stay related to the price of minibar products. We are going to check that the menú with the prices are within sight of guests, so they can verify them before picking them up. We will also verify that the prices are in accordance with the products. We reiterate our commitment to serving you again. Cordially, Olga Luz Sampedro S. General Manager

Mr. David, thank you for choosing us and sharing your experience. We apologize for the inconveniences presented during your stay and for not having met your expectations. We had a problem with the water supply system during your stay that took time to be fixed. We are working hard to prevent this situation from happening again. We are also in the process of remodeling our rooms to guarantee more functional, modern, and safer areas for our guests. We reiterate our commitment to serving you again. Cordially, Olga Luz Sampedro S. General Manager

Estimado señor Juan, Gracias por visitarnos y calificar nuestros servicios. Nos complace saber que cumplimos con sus expectativas. Cordialmente, Olga Luz Sampedro S. Gerente General

Mr. Julian, We are honored to get you great reviews which inspire us to keep offering the best quality service. Looking forward to hearing from you soon. Cordially, Olga Luz Sampedro S. General Manager

Cordial greetings Mr. Al, We salute you by informing you that the news you reported at the reception of the Milla de Oro hotel was immediately made known, a security coverage device was carried out in order to clarify the facts by ruling out the possibilities. As a result of our investigation, supported by resources such as CCTV technicians, lock reading and specific dissuasive tests for the employee who had access to the room, we found no evidence of responsibility in any of our collaborators and; the foregoing bearing in mind that the element reported is for personal use and custody. Cordially, Olga Luz Sampedro S. General Manager

Estimado señor Pomales, Gracias por visitarnos y calificar nuestros servicios. Nos complace saber que cumplimos con sus expectativas. Esperamos tener el gusto de atenderle nuevamente. Cordialmente, Olga Luz Sampedro S. Gerente General

Mr. David, Thank you for choosing us and taking part of your time to share your experience. We also thank you and appreciate your observations about doors, correcting actions will be taken to guarantee a better rest to our guests. Looking forward to seeing you soon. Cordially, Olga Luz Sampedro S. General Manager

Dear Mr. Robert, It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality. We look forward to your soon return. Cordially, Olga Luz Sampedro S. General Manager

Estimado huésped, Nos complace saber que cumplimos con sus expectativas. Esperamos tener el gusto de atenderle nuevamente. Cordialmente, Olga Luz Sampedro S. General Manger

Estimado señor Peter, Gracias por visitarnos y calificar nuestros servicios. Nos complace saber que cumplimos con sus expectativas. Esperamos su pronto regreso para tener el gusto de atenderle nuevamente. Cordialmente, Olga Luz Sampedro S. Gerente General

Dear guest, We appreciate the time taken to express your experience with the service, your observations are a source of motivation for all the staff and to ensure the fulfillment of all the activities that can make the stay of our guests an experience that exceeds expectations. We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality. Cordially Olga Luz Sampedro S. General Manager

Mr. Peter, We are so grateful to get your reviews, which inspire us to keep offering the best services to our guests. Looking forward to seeing you soon. Cordially, Olga Luz Sampedro S. General Manager

Receive a cordial greeting from Hoteles Estelar. For us, having the opportunity to know your comments allows us to detect opportunities for improvement to strengthen and provide excellent service every day. We apologize for the inconvenience presented during your stay in relation to the service offered by our collaborators at the reception. We inform you that we are working hard to improve care and ensure timely compliance with the requirements. Reason for which, we reiterate our apologies and commitment to serve you again Cordially, Olga Luz Sampedro S. General Manager

Dear guest, We are so honored to get your excellent reviews, which inspire us to keep offering the best services to our guests. Looking forward to seeing you soon. Cordially, Olga Luz Sampedro S. General Manager