Ratings based on 519 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from monterrey, nuevo leon

cerca del mall, bien unicado

Posted 15-Jun-2015
Pésima la alberca, súper sucia, el hotel se ve sucio y descuidado, el restaurante ni la sombra del lo que fue cuando era el emabssy suites! 3 meseros, redimieron el área del restaurante, la gente parada, el desayuno un mugrero en toda la extensión de la palabra y para el costo del hotel pues no vale lo que pague en esta ocasión bastante decepcionada! La habitación con gotera y un ruido terrible en el baño, 9no piso en la suite familiar con dos habitaciones hab917 La alfombra ya se ve vieja, los barandales de cada piso sucios llenos de tierra, el elevador muy lento! La verdad era de mis favoritos y en esta ocasión no me quedaron ganas de regresar
4 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio, TX

Comfortable Hotel

Posted 14-Jun-2015
The rooms are nice and spacious with comfortable beds, a living room area, sink, microwave, fridge, and 2 flat screen TVs. However the colors they chose in the re-model are drab. The hotel has lost a lot of the charm that it had when it was an Embassy Suites and had Spanish colonial decor. Also breakfast is no longer including with the stay. Food was pretty good at the restaurant. The elevators are really slow as previous reviewers have commented.
3 out of 5
by A verified traveller from Monterrey

Posted 25-May-2015
El hotel esta en remodelacion yo creo que por ahora no es recomendable ,la incomodidad de los trabajos el salon del breakfast muy improvisado ,la recepcionista me cargo el cuarto al llegar sin antes preguntar como seria la forma de pago,la apariencia de un hotel colonial mexicano va a cambiar totalmente de apariencia. Como que cambio de dueños pienso yo. Creo que quedara bien a futuro Gracias.
1 out of 5
by A verified traveller from PA

Under Construction

Posted 24-May-2015
Pros: Location was great.
Cons: Warn visitors that almost none of the amenities advertised are available currently.
Location: Centrally located for visiting McAllen and Pharr.
A week stay reduced to one night because the hotel was under construction, without warning.
3 out of 5
Recommended
for Everyone
by A verified traveller from mrxico

Muy céntrico

Posted 18-May-2015
Por esta ocasión q esta en remodelación fue muy incomodo , todo lo demás excelente
1 out of 5
by A verified traveller

Business Trip

Posted 06-May-2015
Unknown that hotel was under construction. Last day, laundry was closed. Charged me for extra two that I wasn't there. Booted me from my room on the three days in a row due to lack of communication of staff.
3 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Lost all it charm...

Posted 27-Apr-2015
Pros: The room was all ready renovated and was really nice
Cons: The noise of the renovations
The hotel is currently in renovations to become a Hilton Double Tree, so it's noisy after 9AM, it's not good for a relaxing weekend stay. So because of renovations the happy hour and breakfast is serve in improvise meeting rooms. Anyway the staff tried their best to please everyone.
1 out of 5
by A verified traveller from Austin, TX

Nasty Hotel

Posted 08-Apr-2015
Pros: Nothing very disgusting hotel
Cons: The hotel should be torn down and rebuilt
Location: I was so excited to leave this horrible hotel
Extremely horrible experience would never stay at this establishment again.
2 out of 5
by A verified traveller from Monterrey

Remodelación

Posted 27-Mar-2015
Cons: que te avisen que está en remodelación o te cambien e hotel
El Hotel está en Remodelació y nosotros que sufrimos de alergias la suciedad fue un factor aunado a que no hubo reducción de tarifa, no recomendable hasta ver su remodelación después de julio 2015. Iba al hotel por la alberca techada y estaba cerrada, mis hijas se quedaron sin meterse.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Under Construction

Posted 23-Mar-2015 on Hotels
Hotel Is under construction