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Reviews of Days Inn by Wyndham Maysville Kentucky

2.5 out of 5
Days Inn by Wyndham Maysville Kentucky
484 Moody Dr, Maysville, KY

Reviews

6.8
Rating 10 - Excellent. 67 out of 259 reviews" "
Rating 8 - Good. 73 out of 259 reviews" "
Rating 6 - Okay. 41 out of 259 reviews" "
Rating 4 - Poor. 39 out of 259 reviews" "
Rating 2 - Terrible. 39 out of 259 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here everytime we come to town, the staff is super nice and the rooms are clean. Could use some updating as far as room amenities but for the price and overall satisfaction it’s great. We have a service pet and they have never given issue to us having him with us. I would suggest more towels though.
Stayed 2 nights in Apr 2024
Response from Brianna on 8 Apr 2024
Thank you so much for the kind words!

2/10 Terrible

David

Terrible customer service!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were tired from driving 8 hours and this location was perfect. A BBQ restaurant 5 minutes away. Downtown was very nice. Murals painted along the walls depicting old days were well done. Gas station nearby as well.
Stayed 1 night in Mar 2024
Response from Brianna on 25 Mar 2024
I'm glad we were able to accommodate you after such a long drive. Thank you for the review!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall experience
Stayed 1 night in Mar 2024
Response from Brianna on 25 Mar 2024
Thank you !

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Mary on 15 Mar 2024
Thank you for the review, we greatly appreciate your feedback!

6/10 Okay

Eduardo

Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Okay but Could be Better
There were nails all over the parking lot and we almost got one in our tire. The shower had not been cleaned and there are a used bar of soap still in it. There was only one chair to sit in and that was a desk chair.
Stayed 1 night in Nov 2023
Response from Mary on 10 Dec 2023
Hey Stephanie, Apologize for the inconvenience. The renovations are completed, and everything has been cleared. Sorry for not meeting your expectations but give us a chance back in the future. We will be happy to serve you.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all kinds of shopping and eating. There was maintenance going on the outside of the motel I. E. painting the outside of building so close room parking was limited. Staff was nice and helpful. I would stay here again.Overall good place to stay.
Stayed 2 nights in Nov 2023
Response from Brianna on 15 Nov 2023
Thank you for the kind words! Maintenance should be done soon. We can't wait to see you again !

8/10 Good

Bonita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was ok but had work being painted so they have areas taped off. Stacks of materials laying around. Pretty messy. The room was nice. No complaint there.
Stayed 2 nights in Nov 2023
Response from Brianna on 15 Nov 2023
Sorry about the renovation mess, it should be done soon enough. Thank you for the kind words about the room, though!

8/10 Good

cooper d

Stayed 2 nights in Nov 2023

2/10 Terrible

Akconda

Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brianna on 8 Nov 2023
Thank you for the excellent rating!

10/10 Excellent

John

Stayed 3 nights in Nov 2023
Response from Brianna on 8 Nov 2023
Thank you for the excellent rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Thank you for a clean comfortable room.
Stayed 2 nights in Oct 2023
Response from Mary on 9 Oct 2023
Thank you for staying with us, We greatly appreciate your feedback. Hope to see you again

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brianna on 20 Sept 2023
Thank you so much!

4/10 Poor

Maggie

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were unaware that the hotel was being renovated. The reviews on Expedia were wonderful so we booked our stay based on that. Bad idea! There was construction debris. It was dirty. The showers were unclean. The room had a smell. Beds were hard. The only upside was the front desk staff were nice.
Stayed 2 nights in Sep 2023
Response from Brianna on 11 Sept 2023
Thank you for the feedback, We will happily take it into consideration to help improve our hotel. We are terribly sorry about the construction work affecting your stay. Thank you!

2/10 Terrible

Edie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody at check-in desk.First impression was filthy window. No air-conditioning on in room at arrival. Light bulbs out, hole in bedspread, old blood on sheets. Poor lighting. Black mold around shower with unacceptable "repaired" ceiling and wall. Locked out of room on day 2 of the reservation. All in all a terrible motel.
Stayed 2 nights in Aug 2023
Response from Mary on 9 Sept 2023
Hey Edie, Apologize for not meeting your expectations. I have passed this on to our team. Your feedback is crucial to us. We will try our best to ensure all standards are maintained. We'll work diligently to enhance the overall experience for our guests. Have a nice day

6/10 Okay

TERESA

Travelled with group
Liked: Cleanliness, property conditions & facilities
There was a ceiling leak in one of our rooms.
Stayed 1 night in Aug 2023
Response from Mary on 25 Aug 2023
Hello Teresa, Thank you for staying with us. I am glad that we were able to serve you, and that you enjoyed your stay with your sisters. Apologize for the issue, we have got it fixed. Hope to see you again in the next summer vacation

4/10 Poor

Rebecca

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building needs sn overhaul
I made reservations without looking at reviews. Once I saw the condition of the building, I left the parking lot. My son insisted we not stay there, and I agreed.
Stayed 2 nights in Aug 2023
Response from Mary on 21 Aug 2023
Hello Rebecca, The Online platforms still let you post a review without even using the services. If you booked a reservation by mistake, which was fine according to you in case. But you did not want to pay the penalty for canceling the reservation, and eventually, your card also declined. I wished you could have stayed and had an experience staying in the room. It is safer, and cleaner, if there was anything needed, I would have gone above and beyond to make your stay comfortable. Just posting a review, to remove aggression can really hurt someone's hard work for years and business. Hope you have a nice day

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am going back in September
Loved it
Stayed 1 night in Aug 2023
Response from Mary on 15 Aug 2023
Thank you for the review. We greatly appreciate your feedback. I am glad that you enjoyed your stay at Days Inn with your family. See you in September

6/10 Okay

Doris J.

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We got our room just after it was wet mopped and the floors were very wet. Please give rooms time to dry before renting. Tv only got one channel and not one of interest. Pool still not open. Large, clean room. No chair, although there was a desk. There was an adequate breakfast available and if you didn’t like it, a McDonalds on the corner. It was a good value for the price.
Stayed 1 night in Aug 2023
Response from Mary on 15 Aug 2023
Hey Doris, Thank you for the review. I have put the chair missing in the room. Thank you for highlighting this. Apologize for the floors being wet, the housekeeping just cleaned the room, and you arrive before check-in time, we really wanted to accommodate you, so you did not have to wait for the room, but we will definitely take care of it the next time. Thank you, see you again in the future.

6/10 Okay

Randy

Travelled with family and small children
Disliked: Property conditions & facilities
Beware! The site I used for booking indicated an outdoor pool. After checking in and going out for dinner, my grandchildren were ready for a refreshing swim. However, the pool was out of commission - something we were unaware of at time of booking. I went several miles out of my way to get to this Days Inn. I suggested an adjustment to the price, but staff was not at all receptive to the idea.
Stayed 1 night in Jul 2023
Response from Mary on 2 Aug 2023
Hello Randy, Sorry for the wrong information. We do not have a running pool on the property. Thank you for staying with us. Have a nice day

6/10 Okay

Julia

Liked: Staff & service
Response from Natalie on 29 Jul 2023
Thank you for taking the time to review.

8/10 Good

Neil

Stayed 1 night in Jul 2023
Response from Mary on 25 Jul 2023
Thank you for the rating

6/10 Okay

Tammie

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Room was mostly clean.
Most of our room was clean, so that was good, but the tub and around it, needed a deep clean (or replacement.) In addition, my blanket had holes it it (it was clean, but had holes.) And I wish they had put on their listing that the pool was closed for repairs.
Stayed 2 nights in Jul 2023
Response from Mary on 19 Jul 2023
Hey Tammie, thank you for choosing our establishment. I am glad that you liked the room. We appreciate your feedback. I will ensure that the housekeeping issues will be definitely taken care of. Hope to see you again soon.

2/10 Terrible

Isabelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a dead roach on the floor when we walked in to the room. They couldn’t even be bothered to hide it. We checked in online and they tried to make us pay twice. Refused to let us into the lobby and talked to us through a glass wall with a hole. They walked away at one point for almost 10 minutes and we didn’t know if they were going to come back or just take our money and leave us there. The pillows are 1ft by 1ft. The sheets were stained and smelled like mildew. Our neighbors screamed and fought all night. It was an emergency last minute booking and I didn’t expect 5 stars but the rudeness, filth, and lack of any kind of service was over the top. To not even have the shame to sweep the dead roaches off the floor is beyond my wildest nightmares of a hotel room.
Stayed 1 night in Jul 2023
Response from Mary on 12 Jul 2023
Hello Isabella, Apologize for not meeting your expectations. The front desk lobby closes in night and opens back in the morning. But we check in guest from the night window. Apologize you had to wait for the front desk I will definitely take care of issues you face in housekeeping and make sure we do our best upkeeping the standards of the brand. Hope you have a nice day

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very impressed with this hotel. It was updated and clean. I will definitely stay again when I’m in town.
Stayed 2 nights in Jun 2023
Response from Mary on 28 Jun 2023
Hello Michele, Thank you for kind review. We are glad that you enjoyed your stay. At Days Inn Maysville, we try our best to ensure guests enjoy their time and are satisfied staying here. Hope to see you again. Have a nice day.

6/10 Okay

JP

Disliked: Cleanliness, staff & service, property conditions & facilities
Desk clerk in a bad mood. Could be cleaner. “Cheap motel” look and feel.
Stayed 1 night in Jun 2023
Response from Mary on 27 Jun 2023
Thank you for your review. Apologize for not meeting your expectations. But I really appreciate you bringing this issue to my attention. Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Natalie on 29 Jun 2023
Thank you for taking the time to rate our establishment.

10/10 Excellent

Jerry, Lawrenceville

Stayed 1 night in Jun 2023
Response from Mary on 12 Jul 2023
Thank you for the rating Jerry

8/10 Good

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Mary on 15 Jun 2023
Thank you for staying with us. We appreciate your feedback..

4/10 Poor

Bill

Stayed 1 night in Jun 2023
Response from Mary on 12 Jul 2023
Thank you for the rating, Bill. I wished you would have let us know about anything that did not satisfy your stay.

10/10 Excellent

Mohammed

Stayed 1 night in Jun 2023
Response from Natalie on 29 Jun 2023
Thank You Mohammed. Hope to see you in the future.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good stay for the money. Bear in mind it is a completely basic/bare essentials room. That said, it was clean, quiet, bed was comfortable and the water pressure in the shower was amazing. Other than the couple 2 doors down, whom I think lived there, smoking on the walk in front of the rooms constantly it was a good stay.
Stayed 3 nights in May 2023
Response from Natalie on 1 Jun 2023
Thank you Williamfor taking the time to give us a review. We enjoyed having you as our guest! An look forward to seeing you in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Days inn is the best
Great service,the staff was extra nice to me when I needed the kindness the most. They were helpful and made me feel comfortable. Much appreciated and would highly recommend this hotel to anyone!
Stayed 2 nights in May 2023
Response from Natalie on 26 May 2023
Thanks so much Sandra! We enjoyed having you as our guest. We look forward to seeing you in the future as well!

8/10 Good

John

Stayed 1 night in May 2023
Response from Natalie on 25 May 2023
Thanks for the review John. We look forward to having you as our guest in the future!

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Natalie on 22 May 2023
Thanks John! We look forward to having you as a guest again in the future.

10/10 Excellent

Emily

Stayed 1 night in May 2023
Response from Natalie on 8 Jun 2023
Thank You Emily!

10/10 Excellent

Breanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and accommodating.
Stayed 2 nights in May 2023
Response from Natalie on 13 May 2023
Thank you for being our guest Breanna! Glad we could provide you with great accommodations.

10/10 Excellent

Craig

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel In the area for the price. Nothing to rave about but a good hotel in general.
Stayed 3 nights in May 2023
Response from Natalie on 11 May 2023
Thank you Craig for your review. We appreciate it Look forward to having you as a guest in the future.

2/10 Terrible

Janet

Travelled with partner
Disliked: Staff & service
I reserved and PAID in October 2022 for a May 5-6, 2023 trip. My husband is a smoker and wanted a smoking room, which is what I reserved. Only to show up just an hour past the EARLIEST check in time and be told there were no smoking rooms available. My husband was very upset, but since there was an event in town, all other hotels were booked. I thought this is exactly what reservations were for. I am so disappointed. He was in a bad mood all weekend, so I did too. Thanks a lot.
Stayed 2 nights in May 2023
Response from Natalie on 13 May 2023
We are very sorry Janet that we could not fix the discrepancy in our system. We would like the chance to make things right in the future.

6/10 Okay

douglas, Huntington

Liked: Staff & service
The area is good. Restaurants close. Friendly desk clerk. Property appears run down. Room appears clean and renovated. The room has a strange odor.
Stayed 1 night in Apr 2023
Response from Natalie on 1 May 2023
Thanks Douglas for your review. We will look in to the odor.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our birthday event. Staff was amazing , rooms were clean, reasonably priced .
Stayed 1 night in Apr 2023
Response from Mary on 12 Apr 2023
Thank you for the encouraging words. Hope to see you again

8/10 Good

Gail

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Natalie on 14 Mar 2023
Thanks Gail! It was wonderful to have you stay with us. Hope to see you again in the future.

10/10 Excellent

ANDREA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was welcoming and pleasant and when some of the guests next door got loud they were great to get them to settle down.
Stayed 1 night in Mar 2023
Response from Natalie on 9 Mar 2023
Thanks Andrea! We always want to make sure our guests have a wonderful stay. We look forward to having you be our guest next time.

4/10 Poor

Maribeth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Much rougher than it seemed from pictures
The room's heat was not turned on in the room when I arrived around 6:30pm. It was maybe 40 degrees outside. The room stayed frigid all night long. The bathroom ceiling was peeling and in rough shape. The room smelled like a smoking room, even though it was a non-smoking room. The deadbolt lock on the door didnt want to work. Overall, this room and stay was very unlikeable. I will not be staying here again. Staff was nice enough, but certainly nothing special.
Stayed 1 night in Feb 2023
Response from Natalie on 7 Feb 2023
Apologies Maribeth. Front desk would have been happy to change your room for you. We were not aware of any problems with the room prior to your stay. We have taken the necessary steps to make the improvements. Thank You.

8/10 Good

Angela

Stayed 2 nights in Jan 2023
Response from Natalie on 3 Feb 2023
Thank you Angela! See you upon your next stay!

8/10 Good

Steven

Stayed 1 night in Jan 2023
Response from Natalie on 25 Jan 2023
Thanks Steven! We look forward to your stay in the future.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Natalie on 20 Jan 2023
Thank Angela! We look forward to having you as aguest in the future!