This was literally the very best hotel, grounds, beach area, staff, and bars/restaurants of any resort in the Kaanapali Beach area! I would highly recommend this resort. From check in to our very last day everyone was extremely friendly at all of the bars and restaurants, some of the best fish tacos we had on the island were at the Ocean Pool bar and grill! Joyrama checked us in, and then absolutely made our entire stay when she helped us. Our initial suite didn't quite have the view we thought we were going to get, so she switched us over to a center courtyard 4th floor suite, with a view of the pool, ocean, and mountains! Absolutely stunning! Now that's customer service! This was our first trip to Maui, and because of Joyrama and the beauty of the resort itself, we will definitely be back!
Truly stunning beach, pool, shopping and dining experiences. Concierge services were very good. They provided directions, already published or hand-highlighted, for everything and made our trips easy to execute.
The Westin Maui R&S is great, but too expensive for my next trip. $300 just for resort fee. Breakfast unreasonably high priced. But the view from our balcony, the comfort of the king-sized bed, proximity to great snorkeling and beautiful beach to stroll made it worth our first Hawaiian experience
Stayed at the Sheraton with my girlfriend for 6 nights. The hotel was very clean and the staff very friendly. Our room was comfortable and clean. We only ate the bars poolside during the day, but the food was outstanding. The location is perfect with decent snorkeling available right in front of the hotel at Black Rock. Famous Ka'anapali beach was also a plus. I would recommend this hotel to anyone for any occasion. I would stay here again.
Room was great- beautiful ocean view. Property/grounds well taken care of. Staff was excellent. No sandy beach directly in front of hotel: have to walk to either side of property for sand-only con. Infinity pool is awesome. Restaurants are pricey-but they all are in the Wailea Gold Coast! Would stay there again.
When I book my condo I was shown a picture of a loft which is a one bed room and sofa bed and nice kitchen . I had the impression that that was the room we were staying . I brag about it to my co - workers and even wanted to go to Hawaii for vacation next time. To my surprised I have a one bed room one sofa bed but one floor . No stairs like what the picture look like. I was told by the information desk that the loft cost more money and that Expedia wasn't supposed to tell us that that was the particular room we are staying . It misleaded us . But I did not mine the room we were at . It's just I fell in love with loft that I was told is the price I paid. But thanks anyway my family have a great time . I will still book with expedia again.
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