We felt very welcomed by the extremely friendly and helpful staff. We were given lots of helpful advice regarding places to visit, current events, and weather in remote locations. The hotel was comfortable and very low key. This hotel isn't directly on the water, but just across the street from it. We had a great time and would recommend it to any of our friends not looking to stay in one of the giant commercial resorts.
The room was simple and comfortable, with everything you need - plus the bath robes! Even our 'garden view' had a partial view of the ocean from the balcony. After 'exploring' Maui for a week we checked into this hotel...and PARKED the vehicle! This resort had everything we were looking for: amazing food, excellent service, wonderful beach (with watersports options, etc. & without the crowds) and opportunity to walk, or explore (or hike - beautiful views of the Big Island from nearby 'Red Hill').
The hotel staff were very helpful and knowledgeable of the area. They even offer a free island activities orientation at the lobby (operated by expedia). Room was serviced daily (although at a daily amenity fee). Wifi is included and works well all around the resort. Kitchen lacked a few items (scissors, baking tray, kettle) but it was very useful when it comes to reheating food or trying to save by not eating out. Located between kapalua beach and lahaina. Near a grocery store and local markets. Moped rental just outside the hotel entrance allows you to conveniently get around West Maui.
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