Easy to find and we were made welcome by the staff. Room spacious clean and comfortable. Easy to get to the castle and to the station . We particularly recommend the City Art Museum about a ten minute walk away.
The busy spa has picture window views on the top floor, both indoors and open-air; some waiting for the one elevator is often required. Not long waits, usually, but unappealing to the seriously impatient. The hot and cold water baths and sauna are worth it.
Breakfasts are great. Staff very friendly.
Wierdly, room telephones connect only in-house. To make an outside call required asking the lobby clerk there to use her cell phone. She dials the calls. Charge: Y100 per minute (or part thereof). I didn't call often or for long, but the charge at check-out was an additional Y1,600 (roughly US$20). [Separate but related subject: I have an iPhone able to use sim cards anywhere, but in Japan getting a sim card is difficult for most foreigners.)
Room rates seem reasonable. Bring cash. Some restaurants don't accept cards. Hotels don't change money; banks (closed weekends) may or may not; most ATMs don't work for foreign cards. The only source I found: the Suwa Post Office ATM.
Local staff handle basic customer service needs well; for more complex problems they happily call an English-speaking associate in Tokyo who, after talking with you, instructs them in Japanese.
Hotel guests seemed to include a nice mix of young couples with small children, older couples, and business people.
The region around Chino offers much. The hotel is a good "home base."
A fantastic hotel in Matsumoto! The staff was very friendly and the rooms were very clean. The bathroom was just large enough to not feel cramped. The hotel reception is on the 10th floor and might be a bit tricky to find at first. A convenience store and bakery are located on the ground floor in the same complex. The hotel is a 15 minute walk to Matsumoto Castle and a 2 minute walk to the train station. I highly recommend this place and would stay here again.
Pat from Montreal
In an area famed for its natural beauty, the Toko City Hotel, Matsumoto, Nagano, Japan offers a wonderful location at …More
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