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Reviews of Dormy Inn Matsumoto Natural Hot Spring

3 out of 5
Dormy Inn Matsumoto Natural Hot Spring
2-2-1 Fukashi, Matsumoto, Nagano

Reviews

9.0

Wonderful

Rating 10 - Excellent. 421 out of 759 reviews" "
Rating 8 - Good. 289 out of 759 reviews" "
Rating 6 - Okay. 36 out of 759 reviews" "
Rating 4 - Poor. 10 out of 759 reviews" "
Rating 2 - Terrible. 3 out of 759 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
The queen rooms were more spacious. One could easily lay out 2 mid size bags.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is am older property but fine for a couple night stay. Convenient location and staff are wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and the food and service were very good.
Stayed 7 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen in this very comfortable hotel. Great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rodney G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you want in a location. Close to main station, fast easy checkin, friendly and helpful staff, clean comfortable rooms (yes the pillows are a bit flat, but so what), very hot shower water, excellent onsen and sauna, close to everything, and endless dining options. Highly recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Noah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the station and other sites in the city such as Matsumoto castle!
Stayed 1 night in Feb 2024

10/10 Excellent

Cheuk Fai Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great service
The decoration is a bit old but the staff and the service made up for it. The staff spoke fluent English and are very helpful. The night soba (new year special) was very good. Complimentary desserts in room.
Stayed 1 night in Dec 2023

8/10 Good

Pui See Crystal

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kanichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again if prices are not excessive
A great experience with onsen included. Clean, comfortable, and relatively, cheap. I believe Dormy Inns are more in the upper 3-star tiers, compared to the big hotek chains in Japan. Major differences with some of a similar 3-star hotel chains would be: Dormy Inns provide onsen experience, although breakfast is not complementary. Of course, the breakfast which I paid for was far better than the complementary ones at the other '**-Inns'. I would rather pay for breakfast at a Dormy Inn and enjoy its onsen before bed and after waking up. The price of my stay was relatively cheap, compared to other Dormy Inn branches in other cities. I would definitely choose to stay here again, however only if the prices are only one or two thousand yen more expensive than other 3-star chains. This would be because the room structure or cleanliness are more or less the same with cheaper 3-star chains. The onsens are not huge, but its presence is nice enough, with complementary ice cream and soba at night, and a yakult drink in the morning.
Stayed 1 night in Nov 2023

8/10 Good

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good location, just a few blocks from the train station. I walked to the castle in about 15 minutes. The staff were super nice checking me in. The hotel itself is pretty basic. The bath area is actually a lot nicer than the rest of the hotel. There are laundry machines in the bath changing room area and if I remember correctly washing is free but you have to pay to dry. I did my laundry while using the bath area, pretty convenient. There's a family mart across the street. Perfect spot for a half day one night stopover in Matsumoto to see the castle and have a few good meals around town.
Stayed 1 night in Nov 2023

10/10 Excellent

William, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They carried our luggage in for us. Really good buffet breakfast. Close to train station. Staff friendly and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the onsen
Stayed 3 nights in Oct 2023

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities
This was a worn out and tired property. Too expensive for stuffy rooms, worn out matersses, carpeting’s in common areas and rooms and miserable pillows. The spa was nice enough. Nothing else was very good. Staff was good. Property needs a major refreshing. Even the foam in the dining room chairs is extremely worn out and you sink down into them. Nothing against the staff here, the property is just worn out.
Stayed 5 nights in Oct 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
They really need to get real pillows. They have small extremely hard brick type pillows. Something you would have on a couch. They are not made to sleep on.
Stayed 6 nights in Oct 2023

6/10 Okay

Mashor

Convenient location
Stayed 2 nights in Oct 2023

8/10 Good

chong meng thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the train station. Facilities a little tired, but well maintain. Onsen good, bf good
Stayed 4 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hot springs
Hot springs were the best part with a free ice block afterwards.
Stayed 1 night in Sep 2023

2/10 Terrible

TatIn

Disliked: Cleanliness, property conditions & facilities
Too clawed
Stayed 1 night in Aug 2023

10/10 Excellent

Rachel, Hoboken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It
Stayed 1 night in May 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five to ten minute walk from the train station. Room was spacious, clean, and quiet Nice Onsen Have self service laundry Good selection of items for breakfast Free ramen in the evening
Stayed 1 night in Jul 2023

10/10 Excellent

Anoop, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. We were there for just one night and it suited our purpose. A bit business-like but well-run. Helpful staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Peh Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Siew Gek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within sight from Matsumoto station. Hotel is clean. Plus points are free laundry, ice cream, Yakult drink as well as ramen supper from 9:30pm. Excellent breakfast choice as well. Value for money
Stayed 2 nights in Apr 2023

10/10 Excellent

katz

Stayed 1 night in Apr 2023

8/10 Good

Naruj

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good standard hotel under Dormy Inn chain. Location is super good.
Stayed 1 night in Apr 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place serves udon to its clients at 9:30pm as a get together and you can come in your hotel-provided pajamas (or not). Your choice. The breakfast is excellent, the onsen, the first one on our itinerary was quite nice, and right outside you have Matsumoto - which is now one of our favorite cities in Japan along with Kanazawa. You will see The Matsumoto Castle - but warning - you will need the onsen afternoons and late nights to recover from the castle's flights of stairs (bamboo ladders at a 55 degree angle) that no one warns you about. Until you are i a single file chain of surprised faces. Everything is close to this hotel. The shopping and food around it are excellent and varied - we had delicious Pasta Carbonara just across the street.
Stayed 2 nights in Mar 2023

10/10 Excellent

Marie

Stayed 1 night in Jan 2023

10/10 Excellent

Jasna, ARCADIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Lim Kah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the amenities. Easy check in and check out
Stayed 1 night in May 2022

10/10 Excellent

Underwood Benjamin

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2022

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Dormy Inn. The onsen on the top floor was lovely and the room was very nice.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The onsen was the gem!
Stayed 1 night in Dec 2020

10/10 Excellent

Victor, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, it's just a few minutes from Matsumoto station and also on the way to Matsumoto Castle. The staff is very kind and helpful. Pros: After excellent hiking, you can use the baths at the 9th floor. - Japanese style breakfast - Laundry machines are free of charge. You only have to pay for dryer 1USD (100 ¥) - free coffee - some special soup as complimentary dinner between 9:30 pm and 11:00.
Stayed 1 night in Aug 2020

10/10 Excellent

Susi, Crystal Creek NSW Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location fantastic, onsen awesome, free coffee, free evening Ramen soup, free bike hire for 2 hours each day, super nice helpful staff. Clean, tidy and one of the best hotels for the price we have stayed in. We will definitely stay again if we get back to Matsumoto.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen Washing machine facility useful for multi day stays New Years buckwheat ramen on offer Spacious room
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near JR station. Love the Onsen experience inside the hotel. A good place to spend your time relaxing after a long day outdoor. The kids & wife love the wide spread of buffer breakfast. Free laundry wash is a big plus but you need to pay to use the dryer though. Overall a wonderful stay & definitely value for money. Thank you!
Stayed 2 nights in Nov 2019

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, the staff was very courteous, and the room was pretty large by Japanese standards. What heavily disappointed me was their tattoo policy for the public bath. I've done a good deal of research and fully understand the history of tattoos, and the taboo within Japanese culture regarding them. But in a day in age when the country was hosting the Rugby World Cup while we were there, and next year Tokyo will be hosting the Summer Olympics to not allow anyone with tattoos that can't be covered by an 8x13 cm patch is quite archaic. We stayed at this hotel on our second to last night in Japan after having spent the previous 16 days traveling all over central Honshu and were really looking forward to relaxing our sore muscles in the baths, and were very sadly disappointed when we were told we couldn't use the facilities. In America this would be called discrimination.
Stayed 1 night in Oct 2019

8/10 Good

Cheung

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is little bit small but comfortable. The spa is excellent.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free onsen and fabulous breakfast. The staff are super friendly and helpful. I highly recommend Dormy Inn.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for station and castle. Onsen is nice. Rest of hotel basic and breakfast poor.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great to have an onsen as part of the hotel.
Stayed 1 night in May 2019

8/10 Good

Jh, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is relatively bigger and the toilet and basin are separated. It's good if 2 or more persons are sharing the room. There is a sliding door in the room which helps to filter noise too. Breakfast is not a wide spread as international buffet but hearty Japanese style and a small corner for Western bread and waffles. Great if you want to have Japan experience.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, homely perfection
Brilliant business hotel with all the Japanese perks! Room- spacious, enter the room via first a little mud room to remove your shoes and which the vanity and the bathroom is situated - which we used as a laundry room to dry our clothes Bed was comfortable with room enough for your luggage Amenities- onsite onsen - hot cold pool and sauna intact with free Laundry services Free ramen post 930pm Breakfast - Japanese breakfast was great. Continental breakfast was simple but balanced
Stayed 1 night in Feb 2019

10/10 Excellent

Doreen, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and helpful. Close to train station. Room was clean, comfy beds. Spa also very clean and pleasant with all amenities. Breakfast was delicious. Would definitely stay again.
Stayed 1 night in Nov 2018

10/10 Excellent

Naama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018