The busy spa has picture window views on the top floor, both indoors and open-air; some waiting for the one elevator is often required. Not long waits, usually, but unappealing to the seriously impatient. The hot and cold water baths and sauna are worth it.
Breakfasts are great. Staff very friendly.
Wierdly, room telephones connect only in-house. To make an outside call required asking the lobby clerk there to use her cell phone. She dials the calls. Charge: Y100 per minute (or part thereof). I didn't call often or for long, but the charge at check-out was an additional Y1,600 (roughly US$20). [Separate but related subject: I have an iPhone able to use sim cards anywhere, but in Japan getting a sim card is difficult for most foreigners.)
Room rates seem reasonable. Bring cash. Some restaurants don't accept cards. Hotels don't change money; banks (closed weekends) may or may not; most ATMs don't work for foreign cards. The only source I found: the Suwa Post Office ATM.
Local staff handle basic customer service needs well; for more complex problems they happily call an English-speaking associate in Tokyo who, after talking with you, instructs them in Japanese.
Hotel guests seemed to include a nice mix of young couples with small children, older couples, and business people.
The region around Chino offers much. The hotel is a good "home base."
Had a great experience at this hotel, if you don't have much luggage it's an easy walk from the train station, even though it's on the other side of town it only take 15min. 3-5 min walk to the castle which is a must see. Around the corner (literally 10 second walk) from the hotel was one of the highest rated restaurants in town on tripadvisor, delicious suba. Would definitely choose this hotel again.
We loved everything about this hotel. :) The staff were extremely helpful and lovely, the room was neat and clean, and spacious (for Japan). The breakfast was delicious and the onsen was great!
It is situated in a brilliant spot in Matsumoto near the station, and not far from the Matsumoto Caste, definately recommend staying here. No complaints at all, great value for money.
Sam from Melbourne, Australia
Just a 3-minute walk from the JR Matsumoto station, the Dormy Inn Matsumoto Hotel, Matsumoto, Nagano, Japan enjoys a prime …More
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