Minibar, in-room safe, individually furnished, desk

Reviews of Hotel Ciutat Martorell

4 out of 5
Hotel Ciutat Martorell
Avda. Pau Claris, s/n, Martorell

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 366 reviews" "
Rating 8 - Good. 178 out of 366 reviews" "
Rating 6 - Okay. 35 out of 366 reviews" "
Rating 4 - Poor. 13 out of 366 reviews" "
Rating 2 - Terrible. 16 out of 366 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Niaz

Stayed 3 nights in Jan 2024

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Oct 2023

8/10 Good

Asociatia Matei

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

THP SYSTEMS LTD

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Niaz

Stayed 5 nights in Feb 2023

6/10 Okay

Mahamadou

2/10 Terrible

Abraham

Stayed 7 nights in Feb 2022

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe feel. Really friendly staff.
Stayed 1 night in Nov 2021

8/10 Good

Karolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kinda stylish but still not so good to repeat
The hotel is very average. No hot meals during breakfast. No scrambled eggs. There are some benefits though. Very reachable from Barca. The hotel is equipped with good air conditioning, and it has underground parking which is suitable for higher vehicles (2.3 meters). Rooms are clean and the bath is convenient
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff were not helpful or welcoming. Upon arrival they spoke to me through the glass doors and didn't open them to discuss my booking until I had confirmed my details. The rooms are very small, there is no bath mat and the floors are tiles so very slippy after a bath. Breakfast was basically cakes, all hot food was finished despite the buffet being on for a further hour. The second day there was no working coffee machine, no breakfast and barely any bread with very limited selection of spreads. I complained to reception who advised the Chinese guests had eaten it all. The coffee machine didn't work on the second day either and the juice supplied didn't taste nice. On my last night I reported my air conditioning wasn't working, the reply was simply they couldn't do anything about it. Upon check out I was asked if everything was ok with my room, again I advised the issues and the member of staff just stared at me, this continued for a very uncomfortable few minutes when I realized he had no good intentions and had no reply unless I said it was fine. Very disappointed. I would not return.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 12 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never got to stay. We had to cancel the trip due to an emergency. The airline gave us partial credit. Yet the hotel would not even give us any credit at all.
Stayed 4 nights in Jul 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah! Recommend
Really lovely staff and service, only reason why it doesn't get 100 is we chose the place for parking, not realising parking was 12 euro a day. Also WiFi was not great. Buuut it was clean and the staff were kind and helpful, as well as fluent in English, so overall a good experience 😊
Stayed 4 nights in Jul 2019

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely quiet Hotel, very clean and hospitable. Very close to Train station. Bonus... it was just wrong for us because the town of Martorell was just too far away from Barcelona.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property wasn’t what I paid for and me and my partner wasn’t happy with are stay
Stayed 2 nights in Feb 2019

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were fantastic, very helpful, the only downside is, it’s a fair distance from the airport, cost €77 in a cab ride. Easy to get into city centre using the train and so much cheaper!,
Stayed 2 nights in Feb 2019

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
barca escape
great for monsterratt, breakfast needs working on though. although young morrocan lady was friendly and helpful
Stayed 1 night in Dec 2018

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
barca escape
great stay, I think they need to work on the breakfast though, although the Moroccan lady was friendly and helpful
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
From previous reviews, i thought the hotel seemed ok. cheap and cheerful and not too far away from Barcalona ciry centre. wrong.... Our room was adequate but could of used a proper clean... probably just surfaced cleaned. The "restaurant" was an absolute joke. the "buffet" had about 3 things in it and there was a snack menu. my boyfriend and i decided to try the snack menu this evening and asked for pizzas. my boyfriend had asked if he could have his pizza with no onions to which he was told no as the pizzas were premade so nothing could come off....they were obviously frozen. The hotel also had a cute little bar attached outside but there was absolutely no atmosphere because it was dead!, we decided just to go to bed instead. From what the hotels website said, barcalona was a short distance on the train...10-15 minutes.... wrong. try 45 minutes on a quiet day. The hotel staff were less than welcoming and the atmosphere has a whole made me very uncomfortable. I will absolutely return to barcalona but absolutely not to this hotel.
Stayed 2 nights in Sep 2018

8/10 Good

Noemi, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite close to transport and good location to be in. Lots of restaurants and takeaways.
Stayed 7 nights in Aug 2018

8/10 Good

Nicky, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station
Really good hotel, gave us 2 singles instead of a double bed which was odd for a married couple, they tried to see what they could do but to no avail. Don't let this put you off they were brilliant during the stay and I am sure a phone call a few weeks before your visit should remedy this.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

kadioje, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the train station
My experience at hotel Martorell was amazing had a bee good time thank you
Stayed 4 nights in Aug 2018

8/10 Good

Charlotte, Hastings

Liked: Staff & service, room comfort
Nice hotel! Only downfall is the location.
The hotel was lovely! Situated in Martorell, a cute little town where the locals are friendly! Supermarkets close to the hotel which is always a plus! Only downfall is the journey to a from Martorell to Catulyna but either way excellent hotel!
Stayed 5 nights in Aug 2018

10/10 Excellent

Diane, Aberdeen, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel
Only downside to the hotel was the distance to Barcelona but other than that, excellent accommodation and very helpful staff
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night business trip
Comfortable stay. Food was not so good on this visit.
Stayed 1 night in May 2018

8/10 Good

Carmen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far from Barcelona, but nice hotel
Our first night, the room wreaked of cigarettes. We complained to the staff but since they were fully booked, they couldn’t change our reservation until the next day. Our new room was MUCH better and the hotel staff were amazing and understanding of our complaints about the first room. The hotel is in Martorell, which looks closer to Barcelona than it actually is, but the train that takes you straight to the centre core is a 5 minute walk. Nice rooms, comfortable beds, and friendly and helpful staff.
Stayed 3 nights in Apr 2018

10/10 Excellent

Nathan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to relax as the area is nice and quiet. Small town and not too far from Barcelona Central.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Martorell is not tourist friendly whatsoever. Made to feel really unwell come by the local restaurants, even placed in a passageway one evening for dinner. Hotel was fine but the town is not recommended.
Stayed 5 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
couldn't find the hotel using TomTom. NO post code provided on hotel.com booking. Arrived 22.00 Buffet dinner not too exciting. Ordered other. Not good.
Stayed 1 night in Aug 2017

10/10 Excellent

hilda, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close by train Station not to far to walk
Hotel was excellent food in hotel ok but not a lot of choices of food place around the hotel . But a different story in Barcelona ,so we had are meal in Barcelona then come back to the hotel later . Room was excellent with a fridge with drinks in at a cost of €1:20 has a hairdryer and if you need a iron just phone down and they will lented you one at no cost .
Stayed 4 nights in Jul 2017

8/10 Good

Catrinel, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, we love it...quite and clean and nice staff...but poor buffet, great fresh juice. 35-40 min distance until Barcelona. Quite area and nice 😊 we love it. We thank to the stuff for our short stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Hugo, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel, excellent food and friendly .
It is at one hour from the airport but is worthy. Nicest staff, great food and clean bedrooms.

10/10 Excellent

Whey, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and decent hotel.
Nice, quiet, and decent hotel with exceptionally friendly staff.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly martorell
Great location near Barcelona, very good prices compared to the city. Secure parking, clean rooms with great showers and free wifi.

8/10 Good

Oualid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
I really enjoyed my stay, great staff, the cleaners did a thorough cleaning and were really friendly. I tried the buffet for breakfast and I don't regret it. Overall great place.

8/10 Good

Thahsin Ali, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was so friendly, though disappointed a day room service didn't happen.

8/10 Good

OLU, Swindon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far to City but Closer as well due to transport
The hotel is far to the city but the train is available most of the time and is direct to the city. In my own opinion, they are not expensive as well. The hotel is clean and spotless and the staff is excellent ready to help and communication is good in English. Will at any time recommend it to anybody especially people with children.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ian, Fontenay pres Vezelay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice area

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
ok, when you find it
very hard to find with wrong name displayed

6/10 Okay

giorgi

Liked: Cleanliness

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot outside the city!!
The hotel was nice, we got it at a bargin price. A 20min train journey from city but we were glad of the peace. The staff were great, printed us train times and told us good places to eat nearby!