Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
42% of guests recommend
2.8 Room cleanliness
2.9 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by susan from Toronto

Will not return

Posted 01-Jan-2014
Washroom was dirty we had a lot of luggage and no one helped us carry the luggage up and down the many stairs I will never stay there again.
3 out of 5
for Everyone
by Yann from Dallas, TX, USA

Good view, that's it...

Posted 14-Mar-2012
Pros: view
Cons: welcome
Location: Perfect location
This hotel has a very good situation, but what a bad welcome from some people of the staff... I made two stays in this hotels, one room had a broken shower curtain and both AC were loud. Unfortunatly one of the cheapest hotel of the island, so if you want to save money,your best bet if you put aside some pieces of comfort. On the good point is the kitchen (outside, on a patio) that allows you to cook and have your breakfast in front of the sea.
4 out of 5
by A verified traveller from edmonton, canada

Residence Mercure Diamant

Posted 24-Jan-2012 on Hotels.com
Although it is an older hotel and it could use alittle renovations, the view and the staff were very good. For the price in relation to others in the area it is fairly good.
1 out of 5
by A verified traveller from Yorkshire, UK

Shabbiest 4* Hotel ever

Posted 14-Apr-2011
We had stayed at a pretty poor hotel the night before and when we drove up to the Mercure we thought 'Great, the grounds look superb, this will be better'. How wrong we were. When we were shown to our room the first thing we noticed was the smell. On looking around we found the bathroom was filthy and mouldy - mouldy everywhere. Paint was peeling. Wood was rotting. On complaining we were told there was no other room and as we had pre-paid we had no choice but to stay. The smell was 'dealt with' by giving us an air freshener which was next to useless in the circumstances. Outside, the swimming pool itself was fine, but to get to it, we were supposed to walk through a foot bath. Presumably this was to ensure cleanliness, but the footbath itself was revolting - the tiles were all chipped, it was full of leaves and other unidentified floating bits, and everyone tried to avoid stepping in it to avoid getting some infection - nice for a cleansing bath! The management couldn't have been less interested in our opinions - I can only just get by speaking french, but their receptionist could speak good english - until we complained. This was truly one of the worst hotels we have stayed in, and we do like to travel. Never again.
1 out of 5
by A verified traveller from Washington DC


Posted 31-Mar-2011 on Hotels.com
I stayed at Hotel le Diamant last week. Do not go there under circumstance. I just got back from Martinique on tuesday last week and it is by far the worst hotel experience I have ever had. The hotel is extremely far from everything including the airport (about 45 minutes). The room smelled extremely dingy. The staff is very rude and not at all helpful. I speak both english and french and that didn't even make a difference. There is absolutely nothing to do around the hotel. You are not allowed to receive visitors after 6pm. Very odd and very strange....
4 out of 5
by A verified traveller from Richmond VA

Nice But Not Posh

Posted 09-Feb-2011 on Hotels.com
I just returned from a stay at the Residence Mercure Diamant and I was pleased but not overly impressed. Pros: --Great view, and I believe that would be true from all the rooms as the hotel sits on the side of a hill and all buildings are terraced so they have a view (and there are not rooms on the "backside") --Wonderful pool area ... it's huge and has a killer view of the ocean --The restaurant food that we had was good and reasonably priced. One nice feature is that they serve sandwiches and pizza even at dinner, along with full meals, so you aren't "forced" into ordering a big expensive meal --Nice open air lobby with great view and free wifi access Cons: --Grounds were pretty unkempt, with weeds about a foot high everywhere, although they appeared to be cutting the grass when we checked out. Keeping up the grounds would greatly improve the "curb appeal" of this hotel. --Charged for clean towels. I found this system to be really bizarre and sort of cheapen their hotel and make it seem more like a hostel. I've never stayed in a hotel anywhere near this caliber that charged to change towels. After returning to our room the evening of our second night, we noticed the room hadn't been made up ... bed not made, towels we left in the floor not changed, etc. When I went to the front desk to exchange towels they said "Well did you fill out the form in your room for clean towels"? I hadn't ... it was a laundry request form all in French (I don't speak it that well and would have never thought to have had to fill it out for clean linens, towels, etc.). They charge 1 euro to give you a clean towel. Not a big deal, but really bizarre and, in my opinion, just sort of cheapens their hotel. --Restaurant does not open for dinner until 7:30 pm, which is kind of inconvenient if you are really hungry like we were when we arrived Neither pros nor cons, but other points: --This property isn't really close to anything ... no other restaurants or businesses nearby ... but at the same time it really wasn't that far from the airport (about 12 miles or so, though with the horrible Fort de France traffic, it took us 50 minutes during rush hour to return to the airport to fly home). Pont du Bout is about 30 minutes away, as is Marin and, if you are there on a Sunday when there is little traffic, you could be to Fort de France in about 30 minutes, otherwise expect closer to 45 minutes to an hour ... in rush hour all bets are off. It's also well marked (get off main road from airport at the first Diamant exit and there will be a sign at the roundabout right before you enter Diamant that leads you to the hotel). --Our room was bright and cheery, with average maintenance. Bathroom was very basic and a little run down, will probably disappoint those that have very high expectations.
2 out of 5
by A verified traveller from London

"Some good some bad"

Posted 30-Jan-2011
There were some truly lovely staff at this hotel. Freddie, on reception, is an extremely helpful, warm and friendly gent, along with his fellow reception staff. The security chap was courteous and polite. These staff were let down however by their colleagues in the restaurant; the hostess was verbally aggressive, rude and unfriendly. Some pool bar staff appeared reluctant to serve and spoilt an otherwise pleasant environment from which to enjoy the view; the hotel is located on the sea-edge and has a magnificent view of Diamant Rocher and Morne Larcher. There is a very handy shuttle service into Diamant village 3 times a day - as the village is c.20 minute walk away, although this is only mon-fri; and taxi cost is 10 euros! Car hire is fairly essential in order to explore the island at the hotel and in the immediate vicinity. There is a diving/watersports centre at the hotel but we didnt try this so cant comment. At weekends the hotel pool seems to be open to local families to bring their children, which can obviously be rather noisy. If planning a walk up morne larcher do bear in mind you are likely to lose around half a stone in sweat. :-)
3 out of 5
by A verified traveller from Las Vegas


Posted 20-Nov-2010
5 out of 5
by A verified traveller

Mercure Diamant Martinique

Posted 11-Nov-2010 on Hotels.com
This hotel is perfect for children, It even has a waterslide ,and a good one,big pool ,divingcenter at the beach ,not sandy beach but with a pier were you can snorkle with fishes. Nice staff ,some ,very few, englishspeaking. the only bad thing was that the tv only had one newschanel in english ,all other channels in french! And taxi costs a fortune: from the airport after 19.00 55euro. " before 19:00 45 euro from the ferry " 65 euro " sunday 75 euro I stayed there twice with the children and would stay there again
3 out of 5
for Couples
by A verified traveller from London, UK

Good value for money

Posted 08-May-2010
A reasonable standard of hotel for the cost without a lot of frills. Kitcehnette in room was small but very serviceable and practical. Pool was very nice and at a nice temperature. Would be happy to return there.