While the front desk staff was at times quite professional and friendly, other times (especially when calling down) they were rude and inconsiderate. For example, on the night of our late arrival we called down to the front desk and asked be transferred to a pizzeria. Instead of transferring the call, the clerk simply said, "I don't have time for this, I will give you the number, and you call." So, we let it slide and thought maybe she was having off-day. It happened twice more later in our stay. Little did we know we were being charged 3 euro for every outside call, until we got the invoice the last day... just felt dishonest from them. Otherwise the amenities were great, and the hotel very clean.