BBQ/picnic Area

Reviews of Ibis Marseille Centre Euromed

3 out of 5
Ibis Marseille Centre Euromed
25 Boulevard de Dunkerque des Docks, ZAC de la Joliette, Marseille, Bouches-du-Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 283 out of 792 reviews" "
Rating 8 - Good. 381 out of 792 reviews" "
Rating 6 - Okay. 96 out of 792 reviews" "
Rating 4 - Poor. 18 out of 792 reviews" "
Rating 2 - Terrible. 14 out of 792 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

emeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement animé par une équipe de jeunes qui nous donnent du « Pep’s »…
Stayed 1 night in Nov 2023

10/10 Excellent

marc

Stayed 1 night in Nov 2023

8/10 Good

bernard

Stayed 1 night in Nov 2023

10/10 Excellent

Matthieu

Stayed 1 night in Nov 2023

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Gaëlle

Stayed 1 night in Sep 2023

8/10 Good

Pierre-Yves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

SARAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre, idéalement placé. Le seul point négatif serait le manque de choix au petit déjeuner.
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023

8/10 Good

Lorna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - comfy
Centrally located near the port and the metro. One night stop over before moving on elsewhere but friendly staff, easy to find. Lovely huge shower and a decent size room with a comfy bed.
Stayed 1 night in Sep 2023

2/10 Terrible

Sarra

Stayed 8 nights in Aug 2023
Response from Elodie REBORA, chargée de clientèle on 31 Aug 2023
Bonjour Sarra, Pouvez-vous m'indiquer ce qui vous a déplu lors de votre séjour pour nous attribuer une note aussi basse svp? Merci par avance pour votre retour.

10/10 Excellent

michelle

Stayed 3 nights in Aug 2023

6/10 Okay

Jesper

Stayed 2 nights in Aug 2023
Response from Elodie REBORA, chargée de clientèle on 31 Aug 2023
Bonjour Jesper, Afin d'améliorer la qualité de nos services, pouvez-vous m'indiquer ce qui vous a déplu lors de votre séjour svp? Je vous remercie par avance pour votre retour.

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay. Very helpful staff and a lovely breakfast. The room facilities could be improved by the addition of tea and coffee making facilities, a fridge, and a small safe
Stayed 4 nights in Jul 2023

6/10 Okay

Tomasz

Stayed 1 night in Jul 2023

8/10 Good

Gregory

Stayed 1 night in Jul 2023

2/10 Terrible

Moez

Stayed 2 nights in Jul 2023

8/10 Good

Sébastien

Stayed 2 nights in Jun 2023

8/10 Good

Kendra

Stayed 4 nights in Jun 2023

6/10 Okay

Jorge

Stayed 1 night in Jun 2023

6/10 Okay

julie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Functional but quite a way from the city centre
We were greeted by friendly staff on arrival No mention was made prior to the visit about the building work, but in was mentioned on check in We were told it would not impact our visit, however the bar was not functioning and we couldnt get ice (we had to go to the next-door hotel for it!!) The hitel was a 30 min walk into the city and no decent eating places nearby The room was small but functional, no safe or coffee making facilities Good breakfast with a reasonable amount of choice
Stayed 4 nights in Jun 2023
Response from Elodie REBORA, chargée de clientèle on 17 Jun 2023
Dear Julie ,It is with pleasure that we receive the opinion that you left on our hotel.We take into account each of your observations, in order to ensure that each stay is better than the previous one.We work today for your comfort tomorrow. I'm sorry for the inconvenience you had with the bar. Know that I have sent the information back to the department head in order to improve the quality of this service.Looking forward to welcoming you again soon

8/10 Good

Alain

Stayed 1 night in May 2023
Response from Elodie REBORA, chargée de clientèle on 17 Jun 2023
Bonjour Alain,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and walkable
Stayed 2 nights in May 2023
Response from Elodie Rebora, Chargée de Clientèle. on 24 May 2023
Dear Leah,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Pierre-Yves

Stayed 1 night in May 2023
Response from Elodie Rebora, Chargée de Clientèle. on 24 May 2023
Bonjour Pierre-Yves,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, easy metro stop to the water. Friendly staff. Breakfast was plentiful for 12,50€. We didn’t have hand towels, but no problem. Loved our stay overall
Stayed 2 nights in Mar 2023
Response from Elodie Rebora, Chargée de Clientèle on 5 Apr 2023
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Simon

Stayed 1 night in Mar 2023
Response from Elodie Rebora, Chargée de Clientèle. on 5 Apr 2023
Bonjour Simon,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Fabien

Stayed 1 night in Mar 2023
Response from Elodie Rebora, Chargée de Clientèle. on 5 Apr 2023
Bonjour Fabien,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Au plaisir de vous accueillir à nouveau.

8/10 Good

Susana

Stayed 1 night in Mar 2023
Response from Elodie Rebora, Chargée de Clientèle. on 24 Mar 2023
Bonjour Susana,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Damien

Stayed 1 night in Feb 2023
Response from Elodie Rebora, Chargée de Clientèle. on 24 Mar 2023
Bonjour Damien, Nous vous remercions pour votre avis laissé suite à votre séjour dans notre hôtel. Je suis ravis que votre expérience ait été à la hauteur de vos attentes. En espérant vous revoir très prochainement chez nous !

4/10 Poor

MOHAMMED

Stayed 1 night in Feb 2023
Response from Elodie REBORA, chargée de clientèle on 6 Feb 2023
Bonjour Mohammed, Vous nous avez attribué la note de 4/10. Afin d'améliorer la qualité de nos services, pouvez-vous me dire ce qui vous a déplu lors de votre séjour svp?

8/10 Good

karine

Stayed 1 night in Jan 2023
Response from Elodie Rebora, Chargée de Clientèle. on 23 Jan 2023
Bonjour Salina,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

6/10 Okay

Frederic Claude

Stayed 1 night in Jan 2023
Response from Elodie REBORA, chargée de clientèle on 26 Jan 2023
Bonjour Frederic ClaudeMerci pour votre note. Afin d'améliorer la qualité de nos services pouvez-vous me dire ce qui vous a déplu lors de votre séjour?

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good but the dinner food was not good. Staff were very helpful and friendly.
Stayed 9 nights in Oct 2022
Response from ER on 26 Nov 2022
Bonjour Barbara,Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2022

8/10 Good

Yoshiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a bit of deserted area. do not expect to find restaurants and shops within few steps. But the hotel is clean, new and staff are nice! there is also a big mall nearby. 10 min walk.
Stayed 2 nights in Sep 2022

6/10 Okay

Kamal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My experience to that hotel was normal not warm welcoming and no breakfast first day paid 12 $ big problem for parking was expensive because I had rental car for couple days I had pad 22 $ each day means extra money but on app says free parking whatever I don’t think so back to that hotel next time.
Stayed 7 nights in Aug 2022
Response from Elodie REBORA, chargée de clientèle on 17 Aug 2022
Dear Kamal Thank you for taking the time to write to us following your stay at Ibis Euormed. We are sorry that the service and delivery did not meet your expectations, and we ask that you accept our most sincere apologies. For parking, can you tell me through which site you made the reservation? I checked Hotel.com and it says parking available and not free paking. Once again, we thank you for your comments and hope to regain your confidence during a future stay.

6/10 Okay

Emmanuel Jean Rene

Travelled with family
Review - 1 nigh stay Jul,17 to Jul 18 2022 family
The personnel at the reception was candid and professional. The rooms are not spacious enough. The toilets weren't very clean, rust was showing on a number of areas. The parking should be free for guests of the hotel. This is less than what i was expecting from an Ibis. It is ok for 1 night stopover which was out case.
Stayed 1 night in Jul 2022
Response from Elodie REBORA, chargée de clientèle on 27 Jul 2022
Dear Emmanuel Jean Rene Thank you for taking the time to write to us following your stay at ibis Marseille Center Euromed. We are sorry that the service and delivery did not meet your expectations, and we ask that you accept our most sincere apologies. We are aware that our hotel is aging. Note that renovations are planned for the end of the year. As there is no parking within our establishment, we have created a partnership with the Qpark Espercieux with which we have preferential rates. Once again, we thank you for your comments and hope to regain your confidence during a future stay.

6/10 Okay

Ji

Stayed 2 nights in Jun 2022

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, great service :)
Stayed 2 nights in May 2022
Response from Elodie Rebora, Chargée de Clientèle on 12 May 2022
Bonjour Danielle, Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

8/10 Good

Eimhear

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Elodie Rebora, Chargée de Clientèle. on 28 Jan 2022
Bonjour Eimhear, Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

8/10 Good

DIDIER

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, great hotel
Stayed 2 nights in Aug 2021
Response from Elodie Rebora, Chargée de Clientèle. on 1 Dec 2021
Bonjour Didier, Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir à nouveau. Elodie Rebora, Chargée de Clientèle.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very good location and staff. Just the room was quite small.
Stayed 2 nights in Jun 2021
Response from Elodie REBORA, chargée de clientèle on 8 Jul 2021
Hello Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Eugen

Travelled with family
Liked: Cleanliness, staff & service
Affordable stay
Compact room, good aria, close to the mall Docks..., 15 min walk from train station, 20 min walk far for Cathedral Le Major, and Civilization Museum. Room cleaning every day, good price. Minus: no mini fridge and tea&coffee pot...
Stayed 3 nights in Feb 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern hotel near the centre of town basic amenities with friendly staff. Room are Ok for the price.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
The location of the property is centrally located. The staff at reception are helpful. The room was dusty so I reported it to reception. The breakfast was disappointing and the pastries over baked.
Stayed 5 nights in Aug 2019
Response from im on 2 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We will share your concern about the breakfast to the team. We hope to welcome you back to our hotel very soon! Sincerely, Grégory Bonnet, Directeur de l'hôtel Ibis Marseille centre Euromed