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Reviews of Hôtel la Résidence du Vieux Port

4 out of 5
Hôtel la Résidence du Vieux Port
18 Quai Du Port, Marseille, Bouches-du-Rhone

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was spacious with unique decor. Balcony overlooking the old port was a bonus.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the water. Restaurant next door and lots of walkable places to eat.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casual well located hotel with great views from porch
Stayed 2 nights in Apr 2024

10/10 Excellent

Malissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our stay in Marseille. You cannot beat the views or the location. Wonderful restaurants and shops surround the area. I especially enjoyed the large soaking tub in our room and the balcony!
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is incredible! The room was a great size for two people. The staff was very responsive and nice. When we first arrived we had an issue with our shower not draining. When we told them about it, they immediately fixed the issue and we didn't have any other problems.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jose, Anasco

Liked: Cleanliness, staff & service, property conditions & facilities
Great view!!!
Stayed 2 nights in Mar 2024
Response from Clément on 18 Apr 2024
We are glad you enjoyed our outstanding view !Thank you for the message.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at La Residence and we love the place. The views from the rooms across the Old Port are just stunning - we slept with the curtains open so we could take in the view from bed! The rooms are large and comfortable, likewise the bathrooms. Not luxurious exactly but all one needs is there, and the decor is fun and idiosyncratic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sholeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very nice and artistic hotel .
Stayed 1 night in Mar 2024
Response from Clément on 18 Apr 2024
Thank you for the comment.We are glad you could enjoy your stay with us.

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Large bathroom
Stayed 4 nights in Mar 2024
Response from Clément on 18 Apr 2024
Thank you for the positive feeback.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities
Absolutely lovely hotel, be sure to take a room with a view of the port. Super well appointed, wonderful breakfast. Would love to return one day!
Stayed 1 night in Mar 2024
Response from Clément on 23 Mar 2024
Dear Barbara,Thank you for this message and lovely review.We would also be glad to welcome you agian !On a side note, all our rooms are facing the port, so all our guests are greeted with our superb view over the port and Notre Dame.Best Regards

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife broke her wrist on the first day in Marseille. Silvi at the hotel was superb. Nothing was a bother to her. She made numerous phone calls for us to facilitate matters and without her superb assistance we would have been in strife. All staff were so friendly and the hotel is the perfect location in Marseille for sight seeing.
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, the room we had was large with a fabulous view of the old port. Parking is not on site but a close walk.
Stayed 1 night in Mar 2024
Response from Clément on 23 Mar 2024
Dear Jane,Thank you for this review, we are glad you could enjoy your stay with us.Regards

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location near hop on hop off bus & restaurants. Staff so helpful and nothing is a bother to them. Well with a visit.
Stayed 1 night in Mar 2024
Response from Clément on 23 Mar 2024
Dear Guest,Thank you for your message !Regards

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View. Awsome within walking distance to restaurants and shopping
Response from Clément on 6 Mar 2024
Hello,We thank you for the kind message.Regards,La Résidence du Vieux Port

10/10 Excellent

Sandra, West Newton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, interestingly decorated, great view of the harbor, centrally located, friendly and helpful staff, many shops and restaurants nearby along with the major tourist attractions. The decor is particularly interesting and the rooms were large, with a nice sitting area, window overlooking the harbor, and comfortable bed.
Stayed 3 nights in Feb 2024
Response from Clément on 6 Mar 2024
Dear Sandra,We are glad that you enjoyed your stay here with us.Our staff is always ready for any request that you may have and to give you recommandations.Thank you for acknowledging the effort on the decor.Sincerely,La Résidence du Vieux Port

10/10 Excellent

Patrick Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a junior suite which is a very large room - almost like a flat. But what makes it stand out is the balcony with an amazing view across Vieux Port towards the Basilica Notre Dame de la Garde. It is in the best area in Marseille and is convenient for everything. Friendly staff, large comfortable beds. Junior suites have both a bath and a separate shower and the toilet is in a separate room. Overall I highly recommend this hotel
Stayed 4 nights in Feb 2024
Response from Eric on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with marvelous staff i will back again
Stayed 3 nights in Feb 2024
Response from Eric on 26 Feb 2024
Thank you IvanWe hope to see you soon

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great place to see the activities of the old port. The activities are fun to watch go by as you sit enjoying dining restaurants that serve very good food. Getting transportation was great and seeing activities that occurred such as parades and soccer and Rugby celebrations particularly awesome. We love this place.
Stayed 5 nights in Jan 2024
Response from Eric on 26 Feb 2024
Merci pour ce retour positif.

6/10 Okay

Daniel, London

Travelled with family
Liked: Cleanliness, staff & service
It is a great location. We were promised free breakfast each morning at check in - only to be told it was €15/person per day. The breakfast was average - all the "hot food options" were lukewarm to cold every morning and the bacon drastically undercooked . The TV - half the channels didn't work. And the half that did, half of them were unwatchable due to a glitch. We reported to front desk - to no avail. It is not a quiet hotel though as buskers are outside every day with drums, singers, accordions, guitars, etc
Stayed 4 nights in Jan 2024
Response from Eric on 26 Feb 2024
Thank you Daniel for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Eric on 26 Feb 2024
Thank you James, we hope to see you soon!

6/10 Okay

Hooman

Travelled with partner
Liked: Staff & service
barely a 4 star hotel. At best it's 3
Stayed 1 night in Jan 2024
Response from Clément on 18 Jan 2024
Dear guest,We are surprised to read such a review.We always try our best to ensure the best experience to our guests. If you had any issue during your stay, you should have manifested yourself to the reception, I am sure we would have found a suitable answer.Best Regards

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a funky boutique hotel with stunning views of both the harbour and Notre Dame, with a plethora of dining options close by and within easy walking distance to shopping and everything.
Stayed 2 nights in Dec 2023
Response from Clément on 18 Jan 2024
Dear Johanna,Thank you for the kind words. We are indeed strategically located, with a stunning view ! We are very glad to know you appreciated it so much.Regards

10/10 Excellent

Wonho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & harbor view
Stayed 4 nights in Dec 2023
Response from Clément on 18 Jan 2024
Thank you for your message.

4/10 Poor

Claire

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Eric on 26 Feb 2024
Thank you for your feedback.Don't hesitate to contact us.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Aaron

Stayed 2 nights in Dec 2023

10/10 Excellent

MOISES

Travelled with partner
Liked: Cleanliness, staff & service
Maravilloso hotel. Cuarto grande y cómodo con la mejor vista de Marsella. Excelente servicio, personal muy amable. Localizado en el puerto en una zona bellísima, rodeado de restaurantes.
Stayed 1 night in Dec 2023
Response from Clément on 18 Jan 2024
Thank you for your message.We hope to welcome you back again on your future stay in Marseille.Best Regards

10/10 Excellent

HUONG

Stayed 1 night in Dec 2023
Response from Eric on 26 Feb 2024
Thank you, we are happy to read you

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on the Vieux Port was excellent. View from room was superb. Great restaurant attached to hotel. Friendly staff.
Stayed 3 nights in Dec 2023
Response from Eric on 12 Dec 2023
Thank you Elizabeth, we are happy to read you.

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you weren't aware, French hotel star ratings aren't the same as international hotel ratings. The Hôtel la Résidence du Vieux Port is a 5 out of 20 star hotel--a decent 3-star on a good day. The hotel sits at a busy area within Marseille, which is not too noisy, and a stones throw away from the restaurants just across the port. Subway and bus transporation are conveniently located nearby, and so the hotel is in a prime location. The aesthetics of the hotel are that of a child on an acid trip with a crayon. It's cute if you like red, and what feels like carpet throughout. The hotel feels perpetually damp, and the rooms smell musky, but decently well kept. Housekeeping welcomes you with a straw fedora on your bed when you walk-in, and the other perks are a coffee machine, a TV that doesn't work, and a clogged shower. Nothing really to scream about--its a ragged 3-star hotel. If you expect 5-star then you should expect disappointment. I am rather besmirched by the fact that I booked the hotel through Expedia but mistakenly booked the wrong dates. I called the hotel immediately afterwards to make the change, and they weren't willing to refund me, or allow early checkout. They easily could have re-booked with the Rugby World Cup was going on that week, but the front desk wouldn't budge. Both this hotel, and Expedia, lost my respect and my business. Neither were helpful, and neither worth visiting again.
Response from Clément on 7 Dec 2023
Dear Guest,Thank you for posting this message.We understand that your stay did not go the way you expected. We are utterly sorry about it.Indeed, we always do our best to ensure the best experience to our guests, and are always available for any request or special demand.However, regarding your cancellation demand, we were not able to grant it as per the cancellation policy of your reservation and the fact that you noticed us 2 or 3 days before checking-in.Once again, we understand your frustration, but we do think the way you depicted our establishment does not reflect the reality.With our Best regards,La Résidence du Vieux Port

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with amazing views
Wow! Wow is all I have to say. The hotel and view were amazing and absolutely perfect! The service and hospitality was so wonderful and the workers there are awesome as well. Just an amazing stay for our short time in Marseille and I will definitely recommend to anyone to BOOK THIS HOTEL!!!!!1
Stayed 3 nights in Nov 2023
Response from Eric on 1 Dec 2023
Thank you for your lovely message. We are very happy to read you.

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water front
Stayed 3 nights in Nov 2023
Response from Clément on 30 Nov 2023
Thank you for you nice review.We are glad you enjoyed the view over teh Old Port of Marseille.Best Regards,La Résidence du Vieux Port

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive: Great location. Room big for family of 4. Neutral: Parking 2 blocks away. Negative: None.
Stayed 1 night in Nov 2023
Response from Clément on 28 Nov 2023
Dear guest,Thank you for taking the time to review our hotel.We are glad to know you enjoyed your stay with us.It would be our pleasure to welcome you back on your next trip to Marseille.Sincerely,La Résidence du Vieux Port

10/10 Excellent

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
We loved every minute of staying at this quaint, upscale hotel. The room was large and comfortable, bedding was crisp and luxurious and the restaurant and staff were very accommodating. The little restaurant next door serves the best breakfast! We would not hesitate again to rebook!
Stayed 1 night in Nov 2023
Response from Eric on 27 Nov 2023
Thank you LeAnnWe hope to see you soon again.

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in all respects- staff, rooms, services and location. Highly recommended!
Stayed 1 night in Nov 2023
Response from Clément on 23 Nov 2023
Thank you Bob for sharing your enthusiasm.We are pleased to hear your stay went so well here with us.Please, feel free to come back whenever, it would be our pleasure to welcome you back.Best Regards,La Résidence du Vieux Port

10/10 Excellent

Jenifer, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great Mid-Century Modern hotel with great artwork and staff along being in a fun part of Marseille. Walking distance to some wonderful restaurants.
Stayed 1 night in Nov 2023
Response from Clément on 21 Nov 2023
Dear Guest,Thank you for your great review.We hope to see you soon here !Regards,La Résidence du Vieux Port

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eric on 27 Nov 2023
Thank you for your feedback.We hope to see you soon

10/10 Excellent

Melissa, Rineyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful, clean and quiet. The staff were friendly and helpful. The view of the marina and city was magnificent.The area was busier than i imagined for a weekday in November, but the rooms were well insulated from sound and light at night with the double curtains. There was a bit of water damage to the carpet in the hallway, but the rooms were tastefully decorated and relaxing. We didn't eat in the hotel restaurant as we wanted to see a bit of the area before going on our cruise. There are many restaurants and shops in the area. We used the unloading lane in front of the hotel to transfer our luggage and parked in a parking garage down the street that works with the hotel. We were very happy to choose this hotel.
Stayed 1 night in Nov 2023
Response from Clément on 14 Nov 2023
Thank you Melissa for this glowing review.We are happy that you appreciated your stay here with us, whether it was the decoration, the staff or even our wonderful view.We hope your cruise went well next to your stay here at La Résidence.Warm Regards.

10/10 Excellent

David, West Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonder time, and a wonderful view. Would love to come back. Clean, easily accessible.
Response from Clément on 14 Nov 2023
Thank you David for your message.We would be glad to have you back here.Regards,La Résidence du Vieux Port

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of the Old port from my room.
Response from Clément on 11 Nov 2023
Thank you Khalid for your nice comment.We would be glad to have you here on your next trip to Marseille.Warm Regards,La Résidence du Vieux Port

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023
Response from Eric on 27 Nov 2023
Thank you for your feedback, we are very happy that your stay was great

10/10 Excellent

Benjamin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location right in the center of the best part of Old Port. Staff is great and very easy to work with as English speakers.
Stayed 4 nights in Nov 2023
Response from Clément on 8 Nov 2023
Dear guest,Thank you so much for your kind review. We are so glad to read your comment. It is always a pleasure to see that our daily efforts in customer service result in a brilliant guest experience. Best regards,La Résidence du Vieux-Port

4/10 Poor

Monica

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was terrible. So were the pillows.
Stayed 1 night in Oct 2023
Response from Clément on 8 Nov 2023
Dear Guest,Thank you for your comment about our staff and our service. But, we are so sorry to read your negative comment about our bed and pillow.Both of them are new. Best regards,La Résidence du Vieux-Port

10/10 Excellent

Mrs

Travelled with family
Fabulous location
Perfect location, great friendly staff. Lovely clean rooms. A great place.
Stayed 3 nights in Oct 2023
Response from Eric on 2 Nov 2023
Thank youBest regards

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and the perfect way to wrap up our month in France. Staff were friendly and helpful, our room was spacious with an amazing view of the old port and the beds were very comfortable. All the old port has to offer is right on the doorstep. I would love to visit again.
Stayed 1 night in Oct 2023
Response from Eric on 2 Nov 2023
Thank you for your feed back.We are happy to read you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here in Marseille
Perfect location, spacious rooms, great view of the harbor. Staff were very helpful and accommodating. Highly recommend.
Stayed 4 nights in Oct 2023
Response from Eric on 31 Oct 2023
Thank you for your message.It's a pleasure to read you.

10/10 Excellent

Brian, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, great room, attentive service, and beautiful view of the port.
Stayed 1 night in Oct 2023
Response from Eric on 31 Oct 2023
Thank you Brian for your message.We hope to see you soon again!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Vieux Port. Lots to see and great restaurants near by.
Stayed 1 night in Oct 2023
Response from Eric on 31 Oct 2023
Thank you for this nice feedback.

10/10 Excellent

Sameer, Guelph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing.
Stayed 1 night in Oct 2023
Response from Eric on 27 Oct 2023
Merci pour votre message.A bientôt