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Reviews of Citadines Castellane Marseille

3 out of 5
Citadines Castellane Marseille
60 Rue Du Rouet, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 276 out of 688 reviews" "
Rating 8 - Good. 323 out of 688 reviews" "
Rating 6 - Okay. 58 out of 688 reviews" "
Rating 4 - Poor. 18 out of 688 reviews" "
Rating 2 - Terrible. 13 out of 688 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cuong

Liked: Cleanliness, property conditions & facilities
The location of this property is super convenient , only few minutes walk from metro and bus stations where you can travel to any corner of the city . the staff of the hotel is friendly and helpful . The only downside is around the property a bit dirty .
Stayed 4 nights in Sep 2023
Response from Christophe S., Residence Manager on 9 Apr 2024
Dear Guest,Thank you for staying at Citadines Castellane Marseille and for taking time to share your experience with us.Your nice comments about our staff are encouraging, thank you.Noted for the dirt ; as cleanliness is one of our top priorities, we strive to maintain the surroundings of the property as clean as possible, but sometimes external factors may happen.Looking forward to welcoming you back for a future stay in Marseille,Christophe S., Residence Manager

8/10 Good

Stephanie

Liked: Cleanliness
It was great overall. My only complaint is that my partner and I expected a double bed. Instead, we had two single beds pushed together. My partner fell through the center in the middle of the night. The beds slid apart.
Stayed 5 nights in Jun 2023

4/10 Poor

Borge

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

2/10 Terrible

BC

Disliked: Cleanliness, room comfort
The pictures are photoshopped!
The state of the hotel resembles nothing like the pictures. The place is filthy. There were massive stains on the carpets of the lift lobby and when we got to our room, there were people sleeping in the bed. The location is out of the way for any tourist. We did not even stay a night and checked into another hotel instead.
Stayed 4 nights in Nov 2022

10/10 Excellent

Derrick

Stayed 3 nights in Jun 2022

10/10 Excellent

Michael K

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptionally helpful staff with our auto. Good information on Marseille. Clean room. A/C fine. Street name and hotel name are not known by many in area so carefully use your map. Coffee machine in lobby but no breakfast. Nice feeling. Kitchenette useful for longer stays.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Sigurdur Vignir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from cb on 3 Apr 2020
Thank you for your excellent graduation.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I booked a room with a double bed, but we ended up with two reunited single beds, and the irony was that the two mattresses were not even the same, I had a very firm and even hard mattress, while my partner had a very soft one, so the two mattresses kept on separated, and I woke up each day with a back ache. When I try to talk about it to the front desk, I've been told that nothing was promised to me, even though it was on the booking, and even though I paid more for it. I wouldn't have cared about the toilets flush being so weak, we had to push on it 3-4 times, and the mold around the bathtub.
Stayed 4 nights in Jan 2020
Response from cb on 24 Feb 2020
You were kind enough to share your experience and we would like to thank you for that. Your comments are extremely important as they provide an additional motivation for us. I have taken good note of all points you highlighted about the apartment and informed the Housekeeping. This lack is not usual in our residence and it is not acceptable for us. We do apologize for the inconvenience. Hoping to have the pleasure to welcoming you back soon and make your stay more enjoyable. Please be informed that there is no extra charge for twin or large bed Kind regards,

8/10 Good

Verified traveller

Stayed 9 nights in Dec 2019

10/10 Excellent

Roman, Israel

Liked: Cleanliness, amenities
spacious room equipped with a kitchen, central location.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a few nights while we toured Marseille. Hotel is kind of off the beaten path and on a quieter street, however there was a nice square full of restaurants and shops a few blocks away, easily within walking distance. Room was spacious and clean. Staff was very helpful and friendly. It did get a bit noisy in the mornings as housekeeping made their rounds, but overall it was a pleasant stay.
Stayed 3 nights in Nov 2019
Response from priscilla on 22 Nov 2019
Dear Guest, Thank you ! We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again !

6/10 Okay

Neil

Liked: Room comfort
We won’t stay again
We arrived at 1.00am and went straight to bed but the next morning we noticed that the bed was full of sand as the floor was not cleaned properly.
Stayed 4 nights in Oct 2019
Response from priscilla on 22 Nov 2019
Dear Neil, I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. I would rather stay there then at the port. It is so easy to take a tram or a metro or even walk. The tram is very frequent, the ride is short and it is a pleasant experience. There is a supermarket nearby, there are places to eat. The property is clean, modern, the staff is friendly. Definitely a good place to stay.
Stayed 3 nights in Oct 2019
Response from priscilla on 22 Nov 2019
Hello, Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.Thank you !

10/10 Excellent

Corinne, Qld

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great when travelling to have your own cooking facilities
Stayed 2 nights in Oct 2019
Response from priscilla on 22 Nov 2019
Dear Corinne, We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Thanks !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and well stocked kitchen; very clean. A few teabags and instant coffee would have been appreciated.
Stayed 2 nights in Sep 2019
Response from priscilla on 22 Nov 2019
Dear Guest, Thank you for your review. For your information, hot drinks are free anytime in the lobby ! Hope to see you again.

10/10 Excellent

R'Delle

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful and well maintained property, nice room with a patio area.
Stayed 1 night in Sep 2019
Response from priscilla on 22 Nov 2019
Dear Guest, It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Thank you !

10/10 Excellent

Sam, Toronto, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and supportive. They allowed us to park our car after check out.
Stayed 1 night in Sep 2019
Response from priscilla on 22 Nov 2019
Dear Sam, Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.Thank you !

10/10 Excellent

Victoria, New York, NY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, wonderful staff. Good value for money, food around the corner, not too close to city center.
Stayed 1 night in Sep 2019
Response from priscilla on 22 Nov 2019
Dear Victoria, I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.Thank you !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchenette. Very close to the metro. Bed were clean and comfortable.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, property looks fairly new. Very close to the metro , walking distance. Lots of restaurants & different options around
Stayed 2 nights in Sep 2019
Response from priscilla on 22 Nov 2019
Dear Guest, We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Thanks !

6/10 Okay

gerard

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019

10/10 Excellent

haig, brooklyn ny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could not have been better.....really great place....excellent value
Stayed 2 nights in Aug 2019
Response from priscilla on 22 Nov 2019
Dear Haig, It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities. Great staff At reception All good
Stayed 1 night in Aug 2019
Response from priscilla on 22 Nov 2019
I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very clean classy place. Close to restaruents and shops. Staff is great. I would revommend this Hotel.
Stayed 2 nights in Aug 2019
Response from priscilla on 22 Nov 2019
Hello, I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a fantastic property in a great location. Rooms clean, well stocked with everything you need for basic cooking needs, a small dishwasher with tabs provided, washing up liquid and tea towels as well as comfortable beds and very good air conditioning which we needed in the very hot weather. There is a very large wardrobe so you can put the cases in there out of the way as well as ample hanging space. The staff are very helpful and encourage you to help yourself to the free tea, coffee and hot chocolate as well as answering any questions with a smile. There are complimentary toiletries although we took out own but they did look like they were good quality. We used the laundry facilities which were a little pricey but everything was included. There are choices of supermarkets and boulangeries in very close proximity as well as specialist shops on the doorstep. With the large market in the main road literally 2 minutes walk from the property and 5 minutes walk to the metro and tram (and we're not particularly fit or fast walkers) you really do have it all. A last tip, we found eating locally quite expensive and were surprised to find that it was a lot cheaper to eat out in the port area - also a lot prettier.
Stayed 7 nights in Jul 2019
Response from Priscilla - Front office manager on 2 Aug 2019
Hello ! Thank you for your feedback who motivates us to do better to ensure that our residents have a warm and pleasant experience. Hope to see you again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized room, cooking facilities, clean and comfortable.
Stayed 1 night in Jun 2019
Response from Priscilla - Front office manager on 2 Aug 2019
Dear Guest, Thank you for choosing our residence for your stay in Marseille. We are happy to hear that you have enjoyed our facilities and service. Hope to welcome you again.

6/10 Okay

peter

Liked: Cleanliness, property conditions & facilities, room comfort
Very expensive for what it offers
We have been touring around Europe for 7 weeks and arrange our hotels, generally through trip advisor and hotels.com. up to now, everything has been pretty good. At this hotel we were very disappointed. Our apartment was very spacious and clean, but communication with manager, Chal, proved to be unhelpful. We had an issue with bath as plug broken and because it was a weekend, can't be fixed. He suggested I just make a comment here, so I have. Air conditioning is inadequate, but DO NOT ACCEPT a room on the reception level. It is dirty and walls & door chipped and needs urgent attention. Manager agreed and said"make a comment"!
Stayed 3 nights in Jun 2019
Response from Priscilla - Front office manager on 29 Jul 2019
Dear Peter, We are sorry to hear about your disappointment and that we could not make your stay more comfortable. Just to clarify the situation, Chal is our receptionist not the manager of the residence. we are sorry if we had failed to meet your expectations during your recent stay with us. We hope to be able to welcome you again and have another opportunity to serve you better.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Whenever someone would be outside in the hallway you could hear everything they said and whenever they closed the door you could hear the shutting of the door. Rooms are equipped with fridge and dishwasher so that's nice. Bed is okay too. Balcony is good. Thank you! Internet worked well.
Stayed 2 nights in Jun 2019
Response from Priscilla - Front office manager on 29 Jul 2019
Hello, Thank you for your feedback which will be shared with the team at Citadines Marseille Castellane and sorry for the noise. We hope you will stay with us again.

8/10 Good

Linda, Fairhope, AL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room/apartment set-up was convenient for multiple travelers. The hotel is about 3 blocks from the Castellane metro stop, a major terminal on the Marseille system. It is in an area where you must walk several blocks to find a restaurant, but there is a wonderful bakery across the street.
Stayed 6 nights in May 2019
Response from Priscilla - Front office manager on 26 Jul 2019
Dear Linda, It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Regards,

8/10 Good

Verified traveller

Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not a single Elevator worked for the whole weekend during my stay on the 3rd floor. Bed is very comfortable, internet fast, and apartment utensils adequate.
Stayed 2 nights in May 2019
Response from Priscilla - Front office manager on 26 Jul 2019
Dear Guest, We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Regards,

8/10 Good

Ardakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Good fir a family stay , it has all the facilities. Wasn’t a Hotel ,it was a apartment so should list in Apartment
Stayed 1 night in Jan 2019
Response from priscilla on 31 Jan 2019
Dear Guest, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Regards, Priscilla - Front office manager

8/10 Good

Lola, Los Angeles, CA

Liked: Staff & service, amenities, property conditions & facilities
Not quite in a central area but close to Castellane metro stop. Ok property for short term or long term stay. Has microwave or kitchen to cook food.
Stayed 2 nights in Dec 2018
Response from priscilla on 31 Jan 2019
Dear Lola, Thank you very much for your recent feedback and for choosing Citadines Marseille Castellane as your “second home”. we look forward to welcoming you back in the near future. Regards, Priscilla - Front office manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are not overly private. We were on the bottom floor and can hear people above scraping the chairs on the floor and the doors to all rooms don’t allow you to close them quietly. Staff were awesome and our room set up with stove top, fridge and kitchen items were great. Really nice to have a bath that fills up quickly.
Stayed 3 nights in Dec 2018
Response from priscilla on 31 Jan 2019
Dear Laura, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again. Regards, Priscilla - Front office manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Joma, Langley, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat, room amenities were superb. Large room with relaxing ambience. Very courteous and helpful staff in front office.
Stayed 3 nights in Oct 2018
Response from priscilla on 6 Nov 2018
Dear Joma, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Regards, Priscilla - Front office manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location, good kitchen & appliances. Unlimited free hot drinks in foyer
Stayed 1 night in Oct 2018
Response from priscilla on 6 Nov 2018
Dear Angela, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again. Regards, Priscilla - Front office manager

8/10 Good

Verified traveller

Just Not what I was expecting. The location was not that good. Have to pay for garage and breakfast
Stayed 1 night in Oct 2018
Response from priscilla on 15 Oct 2018
Dear Guest, We are sorry to hear about your disappointment with Citadines Marseille Castellane and that we could not make your stay more comfortable. We regret your comment about our location. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Priscilla - Front office manager

4/10 Poor

Lisa, Florida

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Don't go if you need air conditioning
The area and the hotel were nice but there was definitely something wrong with the air conditioning and we were hot all night and there was no changing it
Stayed 1 night in Sep 2018
Response from priscilla on 15 Oct 2018
Dear Lisa, Thank you for taking the time to write this review. We are really sorry for the inconvenience about the air conditioning. I would like to apologise for the disappointing stay you had with us. Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future. Regards, Priscilla - Front office manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value apartment
Great apartment with good amenities, close to metro, shops, etc.
Stayed 2 nights in Sep 2018
Response from priscilla on 15 Oct 2018
Dear John, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again. Regards, Priscilla - Front office manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb facility and staff
Effective service, desk and room cleaning both. One major complaint is the caustic laundry detergent in the laundry facility and no option to use your own, it literally irritated our sinuses and respiratory system (even walking by the laundry room), so foul - everything was great except this.
Stayed 8 nights in Sep 2018
Response from priscilla on 15 Oct 2018
Dear John, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. However, we take note of your remark regarding our laundry service. We hope you will stay with us again. Regards, Priscilla - Front office manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018