Reception

Reviews of Palmeraie Palace

5 out of 5
Palmeraie Palace
Circuit de La Palmeraie, BP 1488, Marrakech

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 211 reviews" "
Rating 8 - Good. 93 out of 211 reviews" "
Rating 6 - Okay. 34 out of 211 reviews" "
Rating 4 - Poor. 31 out of 211 reviews" "
Rating 2 - Terrible. 10 out of 211 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs some TLC
Check in staff at the Golf Resort were fantastic and extremely helpful and accomodating. The Golf course was in great condition and a delight to play. The suite was in need of an update to fixtures & fittings in particularl the towels, door handles, plug points and wardrobe doors needed more tlc. Lovely gardens with great view points and lots of water fountains. A big concern was that the clean up staff washed down the paths every morning between 9-10am which meant that it was very slippery - why not clean earlier in the morning so guests aren't slipping and dodging hoses. Whilst staying at the Golf Suites there was no facility for guests to have breakfast, instead it was a walk to the main hotel. The gate between the 2 resorts would also close early evening which meant you would have to walk all the way around the resort to get to the main hotel to use the facilities. All staff were friendly and happy to greet you.
Stayed 4 nights in Oct 2019

4/10 Poor

Pascal

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

jean claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Mitali

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but stingy with amenities
The Palmerie Palace was a beautiful resort, and the rooms were comofrtable and clean. My only complaint is that they were very stingy with towels and other amenities. They wouldn't give extra towels when requested. After multiple requests, they finally gave us an extra hand towel (not a proper bath towel). I'm not sure if they were running low or what, but it was really frustrating. We also had only a small amount of toilet paper in our room and ran out within a day. We asked for more, and they wouldn't bring it for almost a day (after 3 requests). At a 5 star hotel, I would not expect them to be stingy with simple things like toilet paper.
Stayed 3 nights in Jun 2019

2/10 Terrible

Fassy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal entretenu, la saleté partout, débordement d’eau dans tous les airs.la restauration est vraiment nulle.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

David, Mexico City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, 15 minute drive from the old city.
Stayed 2 nights in Apr 2019

8/10 Good

Viktor, Aliso Viejo, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, ideal to rest after a good round of golf, take a vacation, alone or with family.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room are smelly, 5days water yellow, no air condition, appliance broken, People very nice
Stayed 10 nights in Apr 2019

8/10 Good

Francois J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel that could use a renovation cure.
Stayed 3 nights in Apr 2019

8/10 Good

Noureldien

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok but the resort needs to be rennovated. The room furniture was worn out and the walkway carpets also needs to be replaced. The conference rest areas are very badly maintained.
Stayed 6 nights in Apr 2019

10/10 Excellent

AJ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size and architecture was impressive, pool and outdoor seating areas were very nice , the resort is suitable for those seeking quietness away from bustling city life and still a few minutes away from it , the hotel offers shuttle service to the old city . This staff is nice and responsive to customer needs , I’m very particular about room cleanliness and my room was 3226 very clean by the wing staff Amal , Lamyaa and Hind They also reminded me about few precocious items that I forgot while checking out , many thanks to their honesty and dedication especially Amal AJ
Stayed 1 night in Feb 2019

10/10 Excellent

Ahmad, London

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the quietness, seclusion as well as the fine architecture and spacious facade, Staff was very welcoming starting from front desk to housekeeping, Mustafa from room service was very nice . my room was cleaned perfectly and with a smile and cheerful spirit by namely Amal , Lamyaa and Hind , I liked their dedication and attention to my room housekeeping requirements , also they responded promptly to my requests without hesitation, a warm Thanks to them , I very much like and enjoy such level of care that is missing in many hotels so definitely I’m coming back in my next visit to Marrakech
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2018

6/10 Okay

Visitor

Liked: Staff & service, property conditions & facilities, room comfort
The shuttle service from hotel to the town was not up to our expectations. The hotel is about 7 miles from the city centre and the shuttle takes you from hotel to the old city and our request to drop us at a central location enroute was declined unreasonably. If the hotel is keen about attracting overseas visitors they need to change this policy and should be a bit more flexible.
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a conference but my room smelled like sewage
Stayed 5 nights in Dec 2018

6/10 Okay

Rick, New York, NY

Liked: Cleanliness
First off the staff was friendly and treated me well and with respect. Unfortunately, the resort itself could use a facelift as it is showing its age. In the peak months, there are a lot (and I mean a lot) of French vacationing at this resort so there is a lot of activity and use. That has taken its toll over the years. It is still a good vacation spot but just a bit worn. Housekeeping needs some attention as I had to call them at least twice a week over the three weeks I stayed there to get items like bath towels that they didn't leave in the room. I don 't think they have enough stock of items like that and have to wash them daily in order to have enough for all the rooms. It is a huge resort. One thing that I did not like is that the staff will not allow you to buy snacks and water from the outside and bring it into the resort. I guess they want you to pay $5 a bottle for their water rather than paying 50 cents for a bottle in the store. That is a big turnoff for me and affects my decision on where to stay when I go back to Marrakech at the end of the year.
Stayed 21 nights in Sep 2018

10/10 Excellent

Donald, Tunis, Tunisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities are very nice, clean, and comfortably furnished; however, restaurant and bar service is disorganized when accommodating large groups.
Stayed 5 nights in Sep 2018

8/10 Good

Ebrahim

Liked: Cleanliness
Disliked: Room comfort
Needs enhacements
Airconditioning was bad and wifi not as good as others where I stayed.
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Rasheed, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a very OLD hotel. Couches are not in good shape. Lights askew on wall. Not a good look for 5star hotel. Additionally, the restaurants onsite, even if there is space in restaurant, will not sit you without earlier reservation, which is ridiculous when have the restaurant is empty. Lastly, the rooms are not soundproof in the slightest, and you can hear every voice,footstep, moving of bag from rooms above and next door. Could not sleep. Would not recommend.
Stayed 4 nights in Apr 2018
Response from Mariama B on 12 Apr 2018
Dear Rasheed, Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your remarks concerning the noise and the attitude of our Restaurant team have been immediately forwarded to our Food & Beverage Manager. Be assured that we have taked the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards,

8/10 Good

saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far From city center but so quiet
it's alright , checked -in was little over 15 min process, comfortable beds but far from city center !
Stayed 1 night in Dec 2017

10/10 Excellent

john, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with good leisure facilities on site
All the staff were very accmodating which made for an excellent stay
Stayed 7 nights in Dec 2017
Response from Mariama B on 14 Sept 2018
Dear John, To read you had an "Excellent Stay" is the best form of advertising we could have and we appreciate you choosing to stay at the Palmeraie Palace. We know the team work hard to ensure every guest is having a great experience with us and we will make sure your kind words are passed on to them. It was a pleasure to welcome you during your stay in Marrakech. We hope to see you again. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
Just don’t do it to yourself. The grounds are actually quite nice. Food - awful, service - awful. Management gave up a long time ago and this place needs millions spent on a refurb. Until then this hotel will be 3.5 stars.
Stayed 6 nights in Dec 2017

10/10 Excellent

roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay and great value
excellent in every respect, exceeded our expectations, spotlessly clean, food and wine in the all inclusive package was terrific value and of good quality.wi-fi connection was good in room and hotel grounds.on the subject of grounds they were beautifully kept and vast. very impressed overall and the staff were absolutely charming and friendly.
Stayed 6 nights in Nov 2017
Dear Roderick, We are thrilled you enjoyed your recent experience at the Palmeraie Palace. We will share your great feedback with our teams. Thank you for taking time to post a review of your stay and dining experiences and we look forward to your next visit. Sincerely,

8/10 Good

Anurag

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice ambience but poor service
The place is beautiful with many amenities, but speed of service and turnaround is really poor and pathetic. A simple request from housekeeping can keep you waiting for an hour. And laundry which is promised to be returned the same day is returned the next day!
Stayed 4 nights in Sep 2017
Dear Anurag, Thank you for taking the time to share your experience. We are delighted to see that you enjoyed the property and the facilities that the hotel has to offer met your expectations. We have taken notice of your comments concerning the work of the Housekeeping Department and we can assure you that we strive to deliver a high quality of service to all of our guests. Thank you for your time and consideration, and we sincerely hope to welcome you back to the Palmeraie Palace. Sincerely,

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing but check in took around 45 min
Stayed 1 night in Jul 2017

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The overall stay was nice, upon arrival, service was impeccable. We were greeted with typical mint tea, which was amazing, as our bags were taken to our rooms whole we checked in. We were told about the resort and the amenities. However, we were not told that some of the many restaurants would be closing due to Ramadan (this would have altered our first choices of lunch and dinner had we known). It took two days to get an iron to my room to iron clothes. I wasn't as persistent because we had a schedule, so I couldn't wait around either. That was disappointing. Beside that, it was a good stay overall. I would absolutely return outside of Ramadan. The hotel also made sure we had a tour guide if needed (and I would highly suggest while in the city center/souks). The resort also provided a complimentary shuttle to the city center, which eased my mind that I didn't have to deal with taxis. Again, it was a good stay.
Stayed 3 nights in May 2017

8/10 Good

Sally-ann, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to completely relax
We had a very relaxing few days in much needed sun. The hotel staff were very helpful and friendly - often going out of their way to help and always with a great sense of humour. The rooms were OK - beds fantastic - shower over bath :( bit temperamental - mini bar locked ! and they wouldnt open it even when asked. Gym was good and the indoor pool was lovely:) The outdoor pool area and bar was also nice - not too busy as we were slightly out of season. Bar food good. Breakfast - lovely fresh fruit etc - hot food bit samey and not great - lovely bread and pastries - overall ok. The lunches which I think were part of the all inclusive didnt look great ... Felt a bit out of the way and no where to go without a taxi - no shop to buy adhoc supplies - totally reliant on the hotel - so wouldnt want a long stay there. Would definitely go back.

8/10 Good

Mohammad, Midland micigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Africa
Over all good place to stay in Marakesh

10/10 Excellent

Hassan, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommand it
Very welcoming, friendly and qualified staff. A big thank you to Fatima zohra The hotel is a fully relaxing place

6/10 Okay

Axel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Benjamin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aside from expensive restaurants, great hotel!
Good quality hotel. Good regular shuttle bus to the centre of town. Great swimming pools. Great breakfast. Great kids club and gym. Staff very helpful. Restaurants very expensive and not that great, so after breakfast try and eat in town. Nothing very close by but the shuttle service goes from 9 til 6.

2/10 Terrible

Kaz, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Close to the centre
Mcdonalds, Pizza Hut, Kanoon Lebanese Restirant, Olivria Ice.

8/10 Good

Sameh, Cairo, Egypt

Liked: Property conditions & facilities, room comfort
Nice quite hotel with beautiful gardens
A very relaxing experience. The gardens and the pool are well maintained which attracts a nice collection of birds.

4/10 Poor

koshi, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel?
I could not use WiFi in my room, and reception was not friendly. Is this 5 stars? Definitely NO.

10/10 Excellent

Anita, Brighton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and Lush
Beautiful relaxing setting, great rooms and service. great to have as a getaway from the bustle of medina.

6/10 Okay

Gabriel

Liked: Room comfort

4/10 Poor

jamal, San Francisco, CA

Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel concierge needs lot of polishing
I have been charged twice taxes, Expedia and the hotel itself billed my Amex the day of my departure. The hotel was empty and they still managed to get me a room in a far end of building, we couldn't figure out why. The hotel concierge ( Ayboud ) needs to take classes in customers service care.

4/10 Poor

Carol, uk

Disliked: Staff & service, property conditions & facilities
Looks great but let down by terrible service
I was at the hotel for a conference, would have checked out after the first night if I had been paying for it myself. Staff obviously have no training and many are unbelievably rude. Lots of little niggles, like paying £3 for a small bottle of water, and none supplied in the room, even though the tap water isn't safe to drink. Food not great and expensive, and no other facilities nearby. Could be so much better.

8/10 Good

meri, va

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel,I loved the style
We have a nice stay at the Palmeraie golf palace,the staff is amazing,clean hotel nice decoration very calm,i loved the Moroccan style . i liked the buffet breakfast. Although for the price I was expecting more,no wifi in the room,even if it s free you have to go next to the reception to get connected,the bed is not comfortable at all!!!and the bathroom is very old,the bathtub need to be updated!over all I will recommend this hotel to a friend .Thanks to Expedia we had a good price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Marrakesh was very exciting!
We loved the hotel, it was very peaceful, away from the City Centre, but in beautiful surroundings. We were very pleased with our room, which was very quiet and beautifully decorated in a Moroccan style. Our view was stunning!

8/10 Good

Sheiken, Denmark

Liked: Cleanliness, property conditions & facilities, room comfort
Exotic
Nice hotel