Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Gianluca

Pretty acceptable hotel

Posted 29-May-2014
Cons: There are no vegetarian options on the restaurant menu.
My room was fine, and clean. It had a little balcony with a table and two chairs. The street below was quite noisy (I was on the third floor) but the door to the balcony was fairly good at insulating the room from the noise. The buffet breakfast was fine for me (bread, pastries, quiche, Moroccan flat breads, ham, cheese, various fresh vegetables, olives, the possibility to order eggs, etc., juice, plus a coffee). There is a restaurant on the sixth floor, where a band plays at night. The restaurant is a bit expensive for Moroccan standards, but no more than other high-end restaurants elsewhere in the city - I ate there a couple of times and the food I had (I picked from the Moroccan menu) was nice. There is a sky bar on the seventh floor where the same drinks available in the restaurant are served, at the same prices. The bar is quite pleasant, especially in the cooler hours around dusk, with a view on the city and, on clear days, on the High Atlas. Alcohol prices are a bit high (European levels), but this is the case in most establishments that serve alcohol in Morocco. There is an Acima supermarket about 12 minutes on foot from the hotel where alcohol can be purchased at much lower prices. The hotel is a roughly 25 minute walk (or a 7-9 dirham taxi ride) to the Koutoubia and Jamaa ElFna. Given I got a very reasonable rate for the hotel, I would recommend it. It would probably be a 3 star in Europe.
5 out of 5
Recommended
by h from london

good hotel

Posted 28-Apr-2014 on Hotels.com
the hotel location
4 out of 5
Recommended
for Everyone
by Beth from Gateshead

Nice hotel, great staff and location

Posted 24-Mar-2014
My boyfriend and I recently stayed at La Renaissance Hotel in Marrakech and I thought it deserved a good review on here as I think the score should be a little higher. The hotel itself is in good condition, with good facilities (great rooms, nice little pool, good restaurant (with a yummy breakfast), nice looking bar/club and spa downstairs (though we didn't go in them) and a great little 'sky bar' on the roof. The staff are very friendly and helpful and the location makes a good base as well. You are right in the centre of the new town here, and about half an hour's walk from the main square (or about 25 dirhams in a taxi). Overall I'd definitely recommend it.
4 out of 5
Recommended
for Everyone
by cute4goldd from london

Good location close enough to all amenities

Posted 24-Mar-2014
Decent hotel close to all attractions . The staff was lovely and tired to make our stay enjoyable. I read some of the reveiws and some people want champagne lifestyle on a beer budget. The only fault is that the hotel should sort out the drainage situation which caused a bad smell in some rooms. I asked for a change of room and the staff was happy to help. I would stay here again.
3 out of 5
Recommended
for Everyone
by Chris from United Kingdom

Disappointing on the second visit

Posted 23-Mar-2014
This is the second time we have stayed at this hotel. This time we were very disappointed, we had to change rooms as the room we were allocated was extremely noisy and there was a really awful smell that we attributed to sewage. They were fully booked that evening so we had to wait till after midday the next day to change rooms. Spending one night in that smelly noisy room was awful. When we complained the reception staff did not seem surprised by this and agreed to change our room. The second room was much better, no smell and was in a quieter part of the hotel. However, there was a lot of mould in the bathroom with broken tiles hanging off the shower. The Breakfast was awful, not a lot of choice and barely anything there if you arrived later on. Staff did not seem too bothered, you would have to approach them if you wanted juices or tea/coffee. The porters and the reception staff were lovely. On the last day the hotel were going to arrange a petite taxi to the airport, they quoted us double the price so we declined and flagged our own taxi down. Overall we enjoyed our stay, and would recommend this hotel to others due to it's location and the room rates.
2 out of 5
by Fuzz from London

Hotel with a bad smell

Posted 21-Feb-2014
This hotel looked the part with a nice modern decor that had a Morocco twist to it, but there would would be this unbearable smell that would come and go. We had to Change rooms 3 times! The staff didn't speak much English or pretended not too! The hotel was located in the modern district close to all the shops and only 10 mins taxi ride to the main attractions.
5 out of 5
Recommended
for Business Travellers
by NAZ from Sheffield

Absolutely fantastic staff/hotel, prime location

Posted 17-Feb-2014 on Hotels.com
Staff and hotel was fantastic, no complaints at all, I don't understand the people who complain about this hotel, they must be very critical and fussy, but I'm a multi-traveller across the world, and honestly say with confidence, it's in the best location, everything is nearby, and very secure.. For families or couples it's ideal, even the staff go out and buy you stuff from the shops eg drinks/cigarettes if you don't feel like going.. Don't listen to bad reviews, there false...
3 out of 5
Recommended
by A verified traveller

Posted 08-Jan-2014 on Hotels.com
Booked a superior room and given a standard, staff not very concerned. Rooms looking a bit shabby now. On the plus side, great location and good breakfast.
2 out of 5
by SN32

Great Location, Service Poor and Room untidy

Posted 05-Dec-2013
La renaissance was located in a lovely area called Guilez , not far from the famous Jamal Fna Square. The taxi costs 200Dhs from the airport. However when we arrived at the Hotel, although the reception staff were not busy, we were required to wait in access of 30 mins, when queried about why we were waiting so long, they said would you like a tea, and we thought ok that's nice, but then another 20 mins had gone past and no tea no room. We just sat at the small hotel lobby like lemons. So not a very good start, after a 3.5 hour flight from London, its not what you want you, just want to shower and hit the road.
3 out of 5
by Rod from UK

Average hotel in a convenient position for city

Posted 19-Nov-2013
Pros: The rooftop bar and restaurant
Cons: The decor in all the public areas especially the reception area, the finish in the bedroom, the pool area, staff training
I am surprised that this hotel is rated as a 4 star as I would have thought it was 3 star at best. It has a pleasant roof top bar and restaurant but the public areas of the hotel are generally drab and unwelcoming. The reception area in particular leaves a great deal to be desired. The staff were quite helpful and friendly but I didn't feel at all important to them during my stay. The bedroom was clean but the decoration was very poor and the curtains were hanging off the rail and difficult to open and close. The bathroom was clean but when I first arrived there was no toilet seat although this was replaced on the second day of my stay! There was only a handheld shower although the bath was large and comfortable. The website shows a swimming pool although in reality it was more like a plunge pool and was right next to the tables and chairs of the rooftop restaurant so effectively unusable which was very disappointing. The cost of my stay was reasonable but my expectations of this hotel far exceeded the reality.