Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom slough

very good location

Posted 23-May-2015
Pros: cleanliness of rooms, location.
Cons: staff training, improvements of fixture and fittings.
Location: cafe accross the road, run by a kind moroccon lady who gives generous discounts.carrefour 10min.acima supmkt 10min, general store 3 min.
The only really good thing about this hotel is its location. In the heart of the gueliz area, it is a 30-40 minutes walk away from the jema-al-fna. However although it claims to be a 4 star, in actual fact it is more a 2 star. The fixtures and fittings are now well past their prime. However the worst thing is the customer service. Although I must add one individual Jamal, who was very professional and diligent. He was also the only staff member who could speak fluent english. One man can unfortunately not cover the incompetence and unprofessionalism of the other members of staff. Breakfast is basic but adequate. However the service by the breakfast staff was very poor. The eggs were always cold. As were the sausages. Replenishment of food was also slow. The staff members ate breakfast themselves before serving paying customers in the mornings. The staff are in urgent need of intensive customer services training. Dont pay more than 20 dhs to cab for jema-fna. actual fare is 10 dhs.The reason i would recommend this hotel is because the entire city is rundown and in need of maintenance.
1 out of 5
by A verified travellerfrom London

Poor

Posted 18-May-2015
Poor value for money!!! I have too much to say and sees this review as a complete waste of my previous time.
3 out of 5
by A verified travellerfrom LND

perfect location

Posted 17-May-2015
The location was absolutely perfect in new city, transport was easy and food places was everywhere. Not to far from medina and hivernage, it was modern and liberal. My main concern was what to wear cause it was 42 degree but when I came I found the modern locals wearing shorts with sleeveless top and dress it was very free n open culture which was pleasant. Marrakech is full of culture and it was nothing I expected was pleasantly surprised
1 out of 5
by A verified traveller

This is a terrible place to stay at, service 0

Posted 05-May-2015
Pros: location
Cons: Everything service, quality...etc
THis is a terrible place to stay at the service is non existent. Stay away from this place.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Beautiful hotel .... Welcoming staff

Posted 22-Apr-2015
It was amazing would stay again with no hesitation my room was lovely
3 out of 5
by A verified travellerfrom dordogne

sans plus

Posted 21-Apr-2015
Pros: le restaurant ca va
Cons: je suis du métier, et si j' étais dans cet établissement, je commencerais par le personnel et leur apprendre a sourire, et étre a l' écoute du client
Location: cartier trés bien
decu par le petit dejeuner commandé en chambre, café froid sur les deux jours, nous avons dormis au 5eme étage. Monteur toute la nuit certainement de la piscine, on sait pas ce qui se passe des meubles qui bougent deja au petit matin.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom shah

Nice hotel but breakfast not good as it should be

Posted 15-Apr-2015
Hotel is very nice but breakfast is not much choices to eat
3 out of 5
Recommended
for Everyone
by A verified travellerfrom S. Grenoble

Hotel central arrêt navette aéroport à côté

Posted 10-Apr-2015
J'ai attendue jusqu'à 20h pour que ma chambre soit faite après plusieurs rappels
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice central Hotel

Posted 14-Mar-2015
We enjoyed our stay at this hotel. The hotel has been redecorated recently, was very clean and the sewage smell seems to have gone. The air conditioning was not working, which was very uncomfortable as it was extremely warm. Several times we complained about the air conditioning but we got different excuses every time. We just had to put up with it, requested a fan too which never arrived. The breakfast wasn't great, mostly cold when there was a hot option. This was a real let down. The staff were mostly friendly, especially Jamal at reception who was lovely, spoke great English and always greeted us with a smile. The doorman was very helpful too. The restraunt staff didn't seem to be too bothered about their guests, we had to order an orange juice 3 times before we finally got it. On the whole, it's a nice clean hotel in a good central location. We would stay there again.
3 out of 5
Recommended
for Couples
by Louisefrom Danmark

OK men heller ikke mere end det.

Posted 27-Feb-2015 on Hotels.com
Hotellet er egentlig ok, men ikke mere end det. Morgenmaden der er med i prisen, er intet værd. Og uforberedt, vi måtte hver gang vi var der, bede om mælk og ny kaffe osv. Rengøringen forstår ikke når man sætter skilt på døren, om at man ikke vil forstyrres. Så vi oplevede de braste ind når vi lå og sov, ikke fedt. Gulvet på selve værelset var hjernedødt glat. Næsten hver dag oplevede vi at nøglekortet til døren, ikke virkede, så vi måtte i receptionen og få det aktiveret stortset en gang i døgnet. Den ene dag flere gange! Ikke en eneste gang kom de op til os, eller beklagede dette. Frustrerende! Hotellet ligger ret godt i byen, men næste gang vi skal til Marrakech, bliver det mod Jamaa El-Fna og medinaen, det er helt sikkert det fedeste sted i byen.