Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of La Mamounia

5 out of 5
La Mamounia
Avenue Bab - Jdid, Marrakech

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 478 reviews" "
Rating 8 - Good. 58 out of 478 reviews" "
Rating 6 - Okay. 36 out of 478 reviews" "
Rating 4 - Poor. 16 out of 478 reviews" "
Rating 2 - Terrible. 16 out of 478 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying here is an experience. A heritage hotel with an amazing history. Both interior and exterior are superb. The staff are excellent as are facilities. It is expensive but you have to pay for quality
Stayed 4 nights in Mar 2024

10/10 Excellent

Eleri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jenny, Westport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow for a lack of better word. The La Mamounia experience has been unparalleled. From moment of check in to checkout, everyone was so kind and always trying to help. The restaurants were superb and the Sunday brunch was exquisite. The tours were comfortable and spot on to what we wanted to do. All recommendations for outside the hotel were also spot on. We had the most memorable time. We will definitely be back! We must give a shout out to Marouane, the guest relations manager. He greeted us by name each time he saw us and always inquired how we were doing and if there was anything he could do. We were very well looked after. Nothing was too much to ask for. Thank you Marouane!
Stayed 2 nights in Mar 2024

10/10 Excellent

CHERIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great property - contemporary Morrocan
Stayed 2 nights in Mar 2024

10/10 Excellent

Polly

Travelled with partner
Fabulous hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A unique and historic hotel which has benefited from all the ongoing renovations and improvements, whilst retaining it’s magical feel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Antoine

Stayed 6 nights in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

goriola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, room comfort
World Class
I don't think there is a better hotel in the world. This hotel makes other 5 star hotels appear pedestrian.
Stayed 3 nights in Dec 2023

10/10 Excellent

Aybike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place to stay in Marrakesh.
AMAZING. nothing bad to stay. nicest hotel we have ever stayed ar.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rolfe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally the best hotel in the world - and I have stayed at many many hotels. One example of the service - when you go swimming a person comes over and lens cleans your sunglasses that you left on your sunbed Literally perfect - the rest of my life will not be as good
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tam Thu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is Beautiful, well guarded and has an amazing manicure grounds.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Lovely attentive staff and real attention to detail. The hotel and gardens are beautiful and only a short walk to the main square/Medina.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ahmed

Liked: Amenities
Great resort highly recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Staff is perfect and the Hotel and grounds are magnificent.
Stayed 2 nights in Sep 2023

6/10 Okay

Rami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an impressive property. Architecturally unbelievable and amazing. The rooms, for such a high caliber property, were disappointingly small. I’ve stayed in $80 best westerns that were more spacious.
Stayed 3 nights in Aug 2023

10/10 Excellent

Madeleine, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Damien

Disliked: Staff & service, property conditions & facilities
Food at the Asian restaurant was HORRIBLE and party of 5 all hated our food Concierge desk was worthless and mishandled a number of requests. Camera was stolen from my room and staff was unhelpful. Most restaurants closed most of the time.
Stayed 3 nights in Aug 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was everything!
La Mamounia was everything and more! The staff are so attentive, the rooms are exquisite and the pool was utterly glorious. I cannot wait to go back!
Stayed 1 night in Jul 2023

10/10 Excellent

mohammad, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
It must surely be one of the best hotels in the world. Loved it.
Stayed 4 nights in Jul 2023

6/10 Okay

Jason

Stayed 4 nights in Jul 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Glenn

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Five star hotel!
Stayed 3 nights in Jun 2023

10/10 Excellent

Jaime

Stayed 4 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Among the best hotels in the world.
Stayed 1 night in Jun 2023

10/10 Excellent

Henri

Stayed 1 night in Jun 2023

10/10 Excellent

Ramona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to cisot
Stayed 3 nights in May 2023

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories forever
Just simply the best forget four seasons
Stayed 5 nights in Apr 2023
Response from La Mamounia, Marrakech on 18 Apr 2023
Dear Gagandeep, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.

6/10 Okay

Scott

Stayed 2 nights in Mar 2023
Response from La Mamounia, Marrakech on 5 Apr 2023
Dear Mr. Scott, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.

6/10 Okay

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. I came to La Mamanounia from Europe because I heard amazing things about it on netflix. The Hotel is gorgeous. However for this price range I was disappointed to be checked in two hours in delay without an apology or late check our offered, found several hair in the shower (yikes) and received the wrong mail for dinner which was even cold.
Stayed 1 night in Mar 2023

10/10 Excellent

Florian, Brookline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind! Impeccable service! Beautiful garden! Best smelling hotel on this planet with a fragrance from Fragonard!
Stayed 2 nights in Mar 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from La Mamounia, Marrakech on 7 Mar 2023
Dear Mr James, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Giant, luxurious, great service! A must return!
Stayed 5 nights in Feb 2023
Response from La Mamounia, Marrakech on 7 Mar 2023
Dear Mr. Ricardo, On behalf of La Mamounia team, we would like to thank you for sharing your feedback about your experience at La Mamounia. We are happy to read about your excitement about the service and the hotel. We look forward to welcoming you soon for a new memorable experience,Yours Sincerely.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was simply amazing. The customer service was excellent, the decor was elegant and the grounds were beautiful. Very convenient location within walking distance of Jemaa el-Fnaa marketplace. We stayed in a room facing the Koutoubia Mosque and loved it! Expensive, but worth every penny!
Stayed 5 nights in Jan 2023
Response from La Mamounia, Marrakech on 7 Mar 2023
Dear Diane, On behalf of La Mamounia team, thank you for sharing your feedback about your amazing experience at La Mamounia Marrakech. We are happy to read that you enjoyed the Koutoubia mosque view and that the hotel location made it easy for you to access the ancient medina. We look forward to welcoming you soon for a new memorable experience. Best Regards.

4/10 Poor

Anil

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from La Mamounia, Marrakech on 16 Jan 2023
Dear Mr Gail, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience. Sincerely, La Mamounia, Marrakech.

2/10 Terrible

Daniel

Stayed 1 night in Dec 2022
Response from La Mamounia, Marrakech on 17 Jan 2023
Dear Daniel, Thank you for your feedback following your recent experience at La Mamounia.We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new better experience.Yours sincerely,La Mamounia, Marrakech.

10/10 Excellent

Tannaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely exceptional hotel, service and overall ambience. Can’t wait to go back
Stayed 5 nights in Dec 2022
Response from La Mamounia, Marrakech on 16 Jan 2023
Dear guest, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.We were pleased to read that you found La Mamounia to be exceptional with its ambiance and refined service We look forward to seeing you soon for another memorable experience. Sincerely,La Mamounia, Marrakech.

6/10 Okay

Jaimie

Liked: Cleanliness, property conditions & facilities, room comfort
La Mamounia is a famous, historical property worth visiting for a drink or meal but not worth staying. There are so many nicer, more modern riads in the city. For the price we were amazed how bad the service was. We were definitely treated differently than those dresses nicely or more elegantly. Our bags took a long time to arrive to our room
Stayed 2 nights in Nov 2022
Response from La Mamounia, Marrakech on 16 Jan 2023
Dear Mr. Jaimie, Thank you for your feedback following your recent experience at La Mamounia. We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies. Our goal is to provide the best service to all guests, please know that we take your remarks into great consideration in order to improve our service,We hope to have the pleasure of welcoming you soon for an experience up to your expectations. Yours sincerely,La Mamounia, Marrakech.

10/10 Excellent

DANIEL

Stayed 2 nights in Nov 2022
Response from La Mamounia, Marrakech on 14 Jan 2023
Cher Daniel, Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.Chaleureusement,La Mamounia, Marrakech

10/10 Excellent

Peter

Stayed 1 night in Nov 2022
Response from La Mamounia, Marrakech on 15 Nov 2022
Dear Peter, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, from start to finish
The hotel exceeded all expectations, the facility is absolutely stunning, and the staff were exceptional. We so enjoyed our stay, from the room, to the fabulous spa, the bars and the restaurants. As well as arranged services, such as our driver. Trip of a lifetime.
Stayed 8 nights in Nov 2022
Response from La Mamounia, Marrakech on 15 Nov 2022
Dear Veronica, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.We were pleased to read your remarks, in particular the wonderful description of the hotel facilities: the spa, the rooms and the restaurants. We shall ensure your recognition is shared with our team. We look forward to seeing you soon for another memorable experience. Sincerely,La Mamounia, Marrakech

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly fabulous!
Fabulous hotel in traditional Moroccan style. Beautiful architecture, lovely service and the most wonderful food. Expensive but worth it.
Stayed 4 nights in Nov 2022
Response from La Mamounia, Marrakech on 15 Nov 2022
Dear Catherine, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.

6/10 Okay

Tasha

Liked: Cleanliness, property conditions & facilities
I received no turn down service; they left a note saying I declined it but I did no such thing, the temperature of shower water was not hot at all. the room was the tightest room I’ve ever slept in in my life at a 5 star hotel AND for $800 a night! And i still had to pay for breakfast. Staff service was ok and the hotel was too dark. The grounds were beautiful and had 2 great places to take pics, but the price wasn’t worth it at all. I will stay at another 5 star hotel next time.
Stayed 2 nights in Oct 2022
Response from La Mamounia, Marrakech on 24 Oct 2022
Dear Tasha, Thank you for your feedback following your recent experience at La Mamounia.We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies. Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new better experience. Yours sincerely,La Mamounia, Marrakech.

10/10 Excellent

Jonathan, Philadelphia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was great. Breakfast was great, room service was great, spa was fantastic. The JG restaurant (asian) food was great...service was some of the worst I had anywhere in Morocco. Bar Service on Saturday night was also poor...waited over 45 minutes for a drink.
Stayed 2 nights in Oct 2022
Response from La Mamounia, Marrakech on 24 Oct 2022
Dear Jonathan, Thank you very much for your feedback following your recent experience at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of the room service, the spa, and the restaurant L'Asiatique. We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new, better experience.Warmest regards, La Mamounia, Marrakech