Front of property – evening/night

Reviews of Hotel Imperial Plaza

4 out of 5
Hotel Imperial Plaza
Av abdelkrim khettabi, Gueliz, Marrakech

Reviews

6.2
Rating 10 - Excellent. 57 out of 284 reviews" "
Rating 8 - Good. 65 out of 284 reviews" "
Rating 6 - Okay. 48 out of 284 reviews" "
Rating 4 - Poor. 54 out of 284 reviews" "
Rating 2 - Terrible. 60 out of 284 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joshua

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Nuha

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were all lovely. However the hotel is very outdated. Compared to the pictures online The rooftop pool was very nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Saeed

Stayed 1 night in Feb 2024

6/10 Okay

Sivalingam

Avarage
Stayed 3 nights in Feb 2024

6/10 Okay

Nisha

Travelled with family
Liked: Cleanliness, staff & service
Hot water is a big problem. I had to complain twice. The water is like warm .All in all it is okay for a budget We had to take a bus, not far from the hotel to Jemma Al Fana square. Many options to eat around this hotel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Rafiq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Karim

Liked: Cleanliness, staff & service, amenities
I really did love my stay here, as the people where kind, caring, understanding and above all patient. The only to things that were a minus was that there was no were to sit on the balcony, and that the mini fridge was not that cold but everything else was perfect! Im booking again for November!
Stayed 2 nights in Aug 2023

2/10 Terrible

alfred

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute rubbish hotel, stay away. Once they have your money no care for customer
Stayed 5 nights in Jul 2023

2/10 Terrible

Arooj

Travelled with family
Disliked: Cleanliness
Okay for a budget hotel
Stayed 5 nights in Jun 2023

10/10 Excellent

Aadel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean quite and staff not on your face
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitor from USA
Very nice, clean, quiet hotel. Beautiful location. Room was very clean and excellent. I strongly recommend this hotel to other travelers. Pool on the roof was very nice. Massage was good. Very reasonable price of the hotel. Overall Excellent hotel.
Stayed 4 nights in Mar 2023

2/10 Terrible

Fatima

10/10 Excellent

Magd Addin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Lucy

Stayed 4 nights in Dec 2022

4/10 Poor

Qaisar

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel did not live up to the website photos and information. The tv we got working to English after about 3 days. Not a big deal but we did ask for help on the first day. The safe we could not use unless we paid per day. This we were not informed off. The gym had to be paid for. All the amenities expected to come with a hotel such as this were not included, which was a disappointment. Extremely noisy outside even with windows closed, especially in the mornings as there is what seems to be a school nearby. Curtains are not great as very bright in the morning. We had no mini fridge but got one on request. Wouldn’t say it was the most relaxing hotel as a lot had to be adhered and requested. Sadly, wouldn’t go again.

2/10 Terrible

Junaid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too loud not the best staff specially the manager
Stayed 2 nights in Jan 2020

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from AOUATIF on 24 Feb 2020
TANK YOU SO MUCH FOR YOUR COMMENT

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from aouatif on 22 Jan 2020
Bonjour Mme Ghita Merci pour votre aimable commentaire, et espérant de visiter notre établissement au prochaines vacances Salutations les meilleures Aouatif

8/10 Good

Salwa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from aouatif on 22 Jan 2020
Bonjour Mme Ghita Merci pour votre aimable commentaire, et espérant de visiter notre établissement au prochaines vacances Salutations les meilleures Aouatif

2/10 Terrible

Junaid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First I got a room that wasn't cleaned, then in new room were really-really old towels(for the whole vacatoion) a nd the tv didn't work. When I addressed these provlems then nobody didn't give any feedback, it just was so. By the pool were dirty chairs and tables and for 2 days was next to the pool somekind of repair works(welding and hammering from morning till late rvening). For 1 day there wasn't any water and before I got to my room then in the reception desk nobody cared to inform me about it. And in the end of vacation they wanted to get for airport transfer 150 dirhans, although in hotels.com it's written 100dirhams. So quite a terrible experience :(
Stayed 6 nights in Dec 2019
Response from aouatif on 10 Jan 2020
Thank you so moch for your comment

10/10 Excellent

azaad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experiance
nice experiance
Stayed 5 nights in Nov 2019
Response from aouatif on 7 Jan 2020
votre demande s'il vous plait

8/10 Good

Paul

Stayed 4 nights in Oct 2019
Response from Aouatif on 3 Nov 2019
au plaisir de vous accueillir pour le prochain voyage

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty, the rooms weren’t complete, as mine was missing the minibar fridge. The second room I got had an unpainted wall and the carpets were full of dust and dirt. The swimming pool without towels or service, then the breakfast buffet would charge extra for expresso coffee. When I asked reception to move my room as I was not happy they told me “inshallah” tomorrow but nothing happened. Also no room service Definitely not a 4 star hotel. 50% of it was selfservice.
Stayed 3 nights in Oct 2019
Response from aouatif on 11 Oct 2019
Dear Guest wich room number please, i will see with our houssekeping , for exoresso coffe was extra of charge Best regards

8/10 Good

Mr. Z

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with some opportunity for improveme
Amazing family trip - had 2 family rooms - really clean. Staff was very friendly. Concierge service was constant in contrast of what was said on website. Buffer Breakfast was good with number of varieties. The slight issue we had was to do with outdoor swimming pool which was advertised on website but that swimming pool belonged to the residential blocks adjacent to the hotel. Over all very satisfied with our stay in Imperial Plaza Hotel
Stayed 3 nights in Aug 2019
Response from aouatif on 27 Sept 2019
thank you very much and we wish to see you again in our hitel

2/10 Terrible

salim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 Star Hotel.
This is definetley not a 4 star hotel. at best a 2 star. Breakfast was terrible, we ended up getting our own in the end. Rooms serviced late afternoon. Too far from city centre, you need to get a taxi and is not walkable and you will get ripped off by the taxi driver. socket hanging off the wall. Room was too small for a family room. very dated. Only possitive i could find was staff were polite and helpful.
Stayed 5 nights in Aug 2019
Response from aouatif on 25 Sept 2019
Dear Guest Thank you so much for your remarks, and we wish that next time will be pass a best time in our hotel kind Regards Aouatif

8/10 Good

Afzal

Liked: Cleanliness, property conditions & facilities, room comfort
A getaway
Not a bad hotel Little far from the centre
Stayed 1 night in Jul 2019
Response from aouatif on 25 Sept 2019
Thank you for your message

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not as advertised
The hotel was very tired looking and many of the features advertised were not available. The room we were offered initially was a suite and had a hot tub on the balcony. However the hot tub was broken, the air conditioning did not work, there was no mini bar the bath looked dirty as it was scratched even though it was clean. We asked to change rooms as it was really not and needed air conditioning. The 2nd room we got was not really any better. The room service was appalling as they hardly ever answered the phone. When they did, the tea or coffee that was requested was cold every time! The breakfast offering was also very poor. The only good points of this hotel was the location, rooftop swimming pool and Hammam service at the spa.
Stayed 4 nights in May 2019

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr dreckig und freundlich Frühstück 👎
Stayed 5 nights in Mar 2019
Response from aouatif on 25 Sept 2019
thank you so much for your choice

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was scrupulously clean but a bit shabby. The pool terrace was lovely but the water was freezing. The food wasn’t great. It’s a convenient location if you don’t want to be in the medina. It’s very cheap and as such very good value for money. It’s quiet and a short walk to the supermarket and drink store. It’s about £3.50 in a taxi to the medina.
Stayed 7 nights in Feb 2019
Response from aouatif on 25 Sept 2019
Thank you soo much for your choice

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It looks beautiful,it's perfect for a holiday ,it clean ,it has every that you need .and very help full staff as well .
Stayed 5 nights in Feb 2019
Response from aouatif on 25 Sept 2019
Thank you soo much for your help

10/10 Excellent

Verified traveller

Travelled with partner
The bedroom wall sockets dangerously hanging off the wall, towels were not as clean as expected with blood stains residue on them, furniture was falling apart, safe wasn't working.
Stayed 3 nights in Feb 2019

4/10 Poor

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our room was clean and the cleaner would come every day to clean and to stock up the necessities. Breakfast is a bit random but the pancakes are made fresh and are very delicious! Watch out for the airport transfer as we initially thought it was part of the booking however they charged us 450 dirhams when we got to the hotel. We paid it but decided not to go with them for the way back. The receptionist kept knocking on our door asking for the time to pick us up in the morning I said they were too expensive and that we arranged our own taxi. HE returned later on that evening to say that the price paid upfront was for the return journey as well. It all seemed a bit dodgy to us and I thought if we just agreed to the transfer they would have charged us that again. Maybe it's normal for them but I personally thought it was odd - at no point did they confirm that the payment was for both ways. Especially that I raised my concerns about the amount before paying but they just spoke and laughed in a different language.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OUTSIDE THE ROOM EVERYTHING WAS VERY DIRTY. THE FOOD WAS TERRIBLE. THE PLATES WERE DIRTY . YOU NEEDED TO QUEUE NTO COMPLAIN AS THERE WERE SO MANY PEOPLE COMPLAINING . I BOOKED BREAKFAST BUT AFTER THE SECOND BREAKFAST ATE OUT THE REST OF THE TIME .
Stayed 10 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
That was the worst hotel I’ve stayed in, the pictures did not match the place. And the staff are very rude. I checked out two days early and flew back to london I would like a full refund, you should check the place before you put it up on Exedia
Stayed 4 nights in Dec 2018

8/10 Good

Fatin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but no instructions about the tourism
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth it and not a four star hotel
Stay away from this hotel, there are a lot better places to stay in Marrakech that are better and more central. The only good thing about this hotel is the view from the roof which is beautiful. The location is not ideal, it is far away from the medina and main attractions. The hotel is loud and the staff is unprofessional. No Wifi in the room, which was dirty, and uncomfortable. The bed was hard, I found hair in the bathroom, and the water was cold. Smells of smoke. In need of a serious upgrade. At least the TV worked.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Service and food is not good.
Stayed 6 nights in Oct 2018
Response from aouatif on 27 Sept 2019
Bonjour Merci pour votre mail et nous sommes à l'écoute de notre aimable clientèle pour bien satisfaire au futur proche Cordialement

8/10 Good

Abderrazak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Moshrif, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely bad
I was unhappy about this hotel, because I was sick and had gotten an allergic from the room. The room was very dirty, they did not change the bed sheets for five days. The food was very old and my wife got ever so sick and I was in hospital for 1 day. I’ve wasted 5 days in this miserable hotel. That is why I’ve paid extra money to change hotel. And I’m recommending NO ONE to come to this hotel. And they have not refund my money. This hotel is a 4 star hotel, my in my way its a 0 star hotel.
Stayed 10 nights in Aug 2018

6/10 Okay

Girvan

Liked: Cleanliness, room comfort
Eh, the pictures on the website are way better than the actual hotel lobby, but after adjusting, the room was nice enough. Good bath tub, didn't really have any service for the room, had to go downstairs for the wifi to work better, but overall ok. Have to get a taxi or walk 15-20 min into the nearest town
Response from Abdel-wahab on 1 May 2018
Thank you so much for your nice review , hope to see you again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not the best place, but one of he receptionists was very kind and helpful.
Stayed 1 night in Nov 2017

6/10 Okay

Faty

Liked: Staff & service
Over all good stay
Not realy in the center but near to ; friendly staff ; definitely the hotel needs major renovation
Stayed 1 night in Oct 2017
Thank you so much for your review and for your visit

8/10 Good

Said Sabir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is not clean roomsThe hotel staff is bad
not nice hotel and staf is bd serves and the are not fr
Stayed 19 nights in Jun 2017

8/10 Good

Fay, London, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Check-in took over half an hour. Not too close to the centre, but not too far, good distance away. A bit of a language barrier with the staff that took care of the rooms. Breakfast was mediocre, cold most days with few staff working. Rooms were nice and clean although we were not given enough towels despite asking several times. Cheap restaurant nearby that had good food. There were always taxis around as there are a few hotels in the same area.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
the staff was very friendly. the room was quite reasonably sized and the hotel is really well located with a bus that goes straight the Jamma Elfna

4/10 Poor

Christoffer

Disliked: Staff & service
Great staff. Advertising is a scam
+ Great and helpful staff. - Breakfast sub par. Vastly overpriced spa (sauna $20 for example). No hot tub (even though advertised). Roof top pool neither clean or warm. No bar (closed). No fridge/minibar (removed from room). Useless wifi, doesn't work in the room. Stay away, this place is a scam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel at all.
Staff were rude and the general condition of the hotel was abysmal,